Bicycling

Reviews of Hilton Bangkok Grande Asoke

4.5 out of 5
Hilton Bangkok Grande Asoke
30 Sukhumvit 21 Asoke Road, Klongtoey Nua Wattana, Bangkok, Bangkok

Reviews

8.6

Excellent

Rating 10 - Excellent. 516 out of 1013 reviews" "
Rating 8 - Good. 328 out of 1013 reviews" "
Rating 6 - Okay. 88 out of 1013 reviews" "
Rating 4 - Poor. 57 out of 1013 reviews" "
Rating 2 - Terrible. 24 out of 1013 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathiresan

Liked: Cleanliness, staff & service, property conditions & facilities
Improve on breakfast options All days full of pork items and egg stations only Please consider for others when arranging for breakdast items. Thanks
Stayed 2 nights in Mar 2024
Response from Sara on 26 Mar 2024
Dear Valued guest,Thank you for taking the time to share your experience with us. Your feedback is valuable to us as it helps us understand how we're doing and how we can improve. While we're pleased to see your rating, we also welcome any comments or suggestions you may have to enhance your experience further. We're committed to providing exceptional service and ensuring your stay with us is memorable. We look forward to welcoming you back and exceeding your expectations in the future.Thank you for choosing Hilton Bangkok Grande Asoke.Warm regards,Nuchsara SapimaiGuest Experience Manager

10/10 Excellent

Jean-Marc, Stouffville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel and Great location.
Stayed 1 night in Mar 2024
Response from Sara on 23 Mar 2024
Dear Valued guest, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us.Your satisfaction is our utmost priority, and we are thrilled that we could contribute to a pleasant experience for you. Should you have any further comments or suggestions for us, please feel free to share as we continually strive to improve our services.We look forward to the opportunity of welcoming you back for another enjoyable stay in the future.Thank you for choosing Hilton Bangkok Grande Asoke.Warm regards,Nuchsara SapimaiGuest Experience Manager

6/10 Okay

Byron

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Sara on 19 Mar 2024
Dear Valued guest,Thank you for taking the time to rate your experience with us. Your feedback is valuable to us as it helps us understand how we're doing and how we can improve. While we're pleased to see your rating, we also welcome any comments or suggestions you may have to enhance your experience further. We're committed to providing exceptional service and ensuring your stay with us is memorable. We look forward to welcoming you back and exceeding your expectations in the future.Thank you for choosing Hilton Bangkok Grande Asoke.Warm regards,Nuchsara SapimaiGuest Experience Manager

10/10 Excellent

Jenna Krystel

Stayed 5 nights in Mar 2024
Response from Bie on 28 Mar 2024
Dear Ms. Krystel,Thank you for your lovely feedback! We are thrilled to hear you enjoyed your stay with us. It was a pleasure hosting you and we hope to welcome you back soon.Warm Regards,Thanakorn SuwannasakRoom Division ManagerHilton Bangkok Grande Asoke

10/10 Excellent

SEOUNGKYU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
역에서 가깝고 가격대비 괜찮고 매니저 포함 직원들 서비스는 5성급 맞습니다 건물은 조금 낡은 것이 아쉽지만 그래도 다른 서비스가 그걸 카바합니다
Response from Sara on 12 Mar 2024
Dear Valued guest,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us.Your satisfaction is our utmost priority, and we are thrilled that we could contribute to a pleasant experience for you. We apologize for any inconvenience you experienced in trying to reach us at times. Your feedback regarding the maintenance issues in your room is invaluable, and we are committed to addressing these promptly to ensure a more seamless experience for our guests. We will certainly reinforce our efforts to keep an open eye on such details for immediate repair.We look forward to the opportunity of welcoming you back for another enjoyable stay in the future.Thank you for choosing Hilton Bangkok Grande Asoke.Warm regards,Nuchsara SapimaiGuest Experience Manager

10/10 Excellent

Eilene

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location.
Response from Sara on 7 Mar 2024
Dear Eilene,We are delighted to hear that you had a fantastic stay at Hilton Bangkok Grande Asoke.It is always a pleasure to know that our valued guests are satisfied with our hotel. We are grateful for your kind words and we hope to have the opportunity to welcome you again soon.Best regards, Nuchsara Sapimai Guest Relations Manager

10/10 Excellent

Elfyshah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very quick. Location was not far from the BTS
Stayed 1 night in Feb 2024
Response from Sara on 7 Mar 2024
Dear Elfyshah,Thank you for sharing your impressions of your recent stay and we are thrilled to hear that our team went above and beyond to accommodate your needs. It is our aim to assure complete satisfaction for every guest while offering an elevated experience.Look forward to welcoming you back to Hilton Bangkok Grande Asoke when you are next in Bangkok.Best regards, Nuchsara Sapimai Guest Relations Manager

6/10 Okay

Aditi

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property is old and dated...our room had leaking air conditioning vents with water getting everywhere. The pool was also closed during our stay whick is a bit of inconvenience in Bangkok's heat. The staff and service was brilliant and ever so gracious.
Stayed 3 nights in Feb 2024
Response from Sara on 12 Mar 2024
Dear Valued guest,We apologize for the inconvenience caused by the issues you encountered during your stay. We appreciate your kind words about our staff. Rest assured; we are addressing the maintenance issues promptly. We apologize for the inconvenience of the closed pool and hope to welcome you back for a better experience.Best regards,Nuchsara SapimaiGuest Experience Manager

6/10 Okay

Sung, Rowland heights

Business traveller
Liked: Cleanliness, amenities
It is OK
Stayed 2 nights in Feb 2024
Response from Sara on 6 Mar 2024
Dear Sung,Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience at our property. For any inconvenience experienced I would like to apologize on behalf of my entire team.Best regards,Nuchsara SapimaiGuest Relations Manager

8/10 Good

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room on the top floor and great service and hotel in an excellent location in Sukhumvit. All at a very competitive price even for Bangkok.
Stayed 1 night in Feb 2024
Response from Sara on 6 Mar 2024
Dear Roger,Thank you for your positive feedback. We are glad you had a great stay with us and that you were satisfied with our service. It pleases us to know that we have managed to provide an enjoyable and relaxing getaway for you. Rest assured that the whole team at Hilton Bangkok Grande Asoke is fully committed to provide all guests with a memorable stay and we are really looking forward to welcoming you again.Best regards, Nuchsara Sapimai Guest Relations Manager

10/10 Excellent

Nitin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton Bangkok Grande Asoke is situated just opposite the Terminal 21 mall with a lot of dining options. It is also just a 4 min walk to the BTS station and malls like Emporium are just one station away. Rooms are spacious & the staff is very courteous. Breakfast buffet is ok.
Stayed 3 nights in Feb 2024
Response from Sara on 28 Feb 2024
Dear Nitin,Thank you for choosing our hotel for your recent stay and we really appreciate you for taking the time to share your detailed feedback with us.We're thrilled that you were appreciated the levels of our service to ensuring you had a very comfortable stay enjoying our facilities and locations around. Your feedback will mean so much for all the team and motivate us further to ensure we always go that extra mile to ensure all guests are feel well cared for whilst staying with us.It has been wonderful having you stay with us again and we look forward to the opportunity to welcome you back in the near future for another enjoyable stay at the Hilton Bangkok Grande Asoke.Best regards,Nuchsara SapimaiGuest Relations Manager

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Sara on 28 Feb 2024
Dear Chad,We very much appreciate your comments regarding your stay at the Hilton Bangkok Grande Asoke.We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,Nuchsara SapimaiGuest Relations Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class hotel and service
Stayed 3 nights in Feb 2024
Response from Sara on 23 Feb 2024
Dear Andrew, We very much appreciate your comments regarding your stay at the Hilton Bangkok Grande Sukhumvit.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,Nuchsara SapimaiGuest Relations Manager

10/10 Excellent

Mohamad Firdaus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.walkable to Terminal 21, Soi Cowboy, MRT Station..Will come again to this hotel next time..
Stayed 3 nights in Feb 2024
Response from Sara on 23 Feb 2024
Dear Mohamad Firdaus, We very much appreciate your comments regarding your stay at the Hilton Bangkok Grande Sukhumvit.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,Nuchsara SapimaiGuest Relations Manager

4/10 Poor

Didar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sara on 23 Feb 2024
Dear Didar,Dear Naohiro,Thank you for youe feedback.Taking your positive review and this feedback will serve as an encouragement to our staff, we will continue to strive towards achieving excellence in service and facility. We are sorry that some experiences did not meet your expectations. The team at Hilton Bangkok Grande strives towards improving by learning from constructive feedback like yours.We look forward to welcoming you again for another memorable hotel experience in the near futureBest regards,Nuchsara SapimaiGuest Relations Manager

8/10 Good

Hideki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
よかった
Stayed 3 nights in Feb 2024
Response from Sara on 14 Feb 2024
Dear Hideki,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us.Your satisfaction is our utmost priority, and we are thrilled that we could contribute to a pleasant experience for you. Should you have any further comments or suggestions for us, please feel free to share as we continually strive to improve our services.We look forward to the opportunity of welcoming you back for another enjoyable stay in the future.Thank you for choosing Hilton Bangkok Grande Asoke.Warm regards,Nuchsara SapimaiGuest Experience Manager

10/10 Excellent

rajeev

.
Stayed 2 nights in Feb 2024
Response from Sara on 7 Feb 2024
Dear Rajeev,Thank you very much for your feedback.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,Nuchsara SapimaiGuest Relations Manager

8/10 Good

Tee Toy

Liked: Cleanliness, staff & service, property conditions & facilities
Big room
Stayed 3 nights in Jan 2024
Response from Sara on 7 Feb 2024
Dear Tee Toy,Thank you very much for your feedback.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,Nuchsara SapimaiGuest Relations Manager

10/10 Excellent

Cullen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check-in to check-out I would no no say that everything was excellent. The front desk staff was very helpful and professional.
Stayed 1 night in Jan 2024
Response from Sara on 29 Jan 2024
Dear Valued guest,Thank you very much for your feedback.We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,Nuchsara SapimaiGuest Relations Manager

10/10 Excellent

Cullen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check-in to check-out I would no no say that everything was excellent.
Stayed 3 nights in Jan 2024
Response from Sara on 29 Jan 2024
Dear Valued guest,We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff.We look forward to welcoming you again for another memorable hotel experience in the near futureBest regards,Nuchsara SapimaiGuest Relations Manager

10/10 Excellent

Nizar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service and very professional.
Stayed 7 nights in Jan 2024
Response from Sara on 29 Jan 2024
Dear Valued guest,Thank you for your feedbackWe are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,Nuchsara SapimaiGuest Relations Manager

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful front desk and concierge service, especially Gam who always had time to assist with any questions we had. The ladies were amazing with their level of care and very prompt laundry service and the breakfast on offer was excellent and it was always a pleasure to be greeted by Joy and her lovely smile. After a busy day seeing the sights of Bangkok, we looked forward to relaxing in Inblu Bar and appreciated the friendliness and level of service that Aof, Jane and Aun provided for us along with Abbhishek from Room Service
Stayed 3 nights in Jan 2024
Response from Sara on 1 Feb 2024
Dear Timothy,Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that you had a great stay and that our team provided you with excellent service especially the name mentioned, It warms our hearts to know that their efforts contributed to making your stay enjoyable, and we will make sure to pass on your kind words to them. Creating a positive and welcoming atmosphere for our guests is our utmost priority, and your recommendation means a lot to us.Thank you once again for choosing Hilton Bangkok Grande Asoke. We look forward to welcoming you back in the near future.Best Regards,Nuchsara SapimaiGuest Experience Manager

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time staying at the Hilton Bangkok Grande Asoke. The staff are very friendly and the service amazing especially Gam at Reception. The staff at InBlu Bar & Terrace are fantastic and provide exceptional service and make great cocktails. A special mention for Aof and Jane who looked after us and gave us good conversation and a laugh. The Flourworx cafe has great desserts and a small menu offering something for everyone and which is also the room service menu. We will definitely be staying here again.
Stayed 5 nights in Dec 2023

10/10 Excellent

Alphonsus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from staff. Attentive to our needs especially after a non-hotel related injury happened.
Stayed 7 nights in Dec 2023

4/10 Poor

Zhi Lin

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Convenient location but rundown condition. The safe box is not working, the bedsheet was stained, the lamps had dust.
Stayed 2 nights in Dec 2023

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Stayed 2 nights in Dec 2023
Response from Sara on 19 Dec 2023
Dear Valued guest,Thank you for taking the time to rate our hotel. While we are pleased to see that you have given us a rating, we would appreciate any additional feedback you may have to help us improve our services and meet your expectations during your stay with us.We hope to have the pleasure of welcoming you back in the future and providing you with an excellent stay that will exceed your expectations.Best regards,Nuchsara SapimaiGuest Experience Manager

8/10 Good

Hugo

Stayed 2 nights in Dec 2023
Response from Sara on 19 Dec 2023
Dear Valued guest,Thank you for taking the time to rate our hotel. While we are pleased to see that you have given us a rating, we would appreciate any additional feedback you may have to help us improve our services and meet your expectations during your stay with us.We hope to have the pleasure of welcoming you back in the future and providing you with an excellent stay that will exceed your expectations.Best regards,Nuchsara SapimaiGuest Experience Manager

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Sara on 19 Dec 2023
Dear Valued guest,Thank you for taking the time to rate our hotel. While we are pleased to see that you have given us a rating, we would appreciate any additional feedback you may have to help us improve our services and meet your expectations during your stay with us.We hope to have the pleasure of welcoming you back in the future and providing you with an excellent stay that will exceed your expectations.Best regards,Nuchsara SapimaiGuest Experience Manager

8/10 Good

Moon Fai

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Sara on 19 Dec 2023
Dear Valued guest,Thank you for taking the time to rate our hotel. While we are pleased to see that you have given us a rating, we would appreciate any additional feedback you may have to help us improve our services and meet your expectations during your stay with us.We hope to have the pleasure of welcoming you back in the future and providing you with an excellent stay that will exceed your expectations.Best regards,Nuchsara SapimaiGuest Experience Manager

6/10 Okay

Simon

Travelled with group
Liked: Staff & service
Property is dated. Needs to be refurbished.
Response from Sara on 23 Feb 2024
Dear Simon,We thank you for the feedback on your recent stay.Taking your positive review and this feedback will serve as an encouragement to our staff, we will continue to strive towards achieving excellence in service and facility. We are sorry that some experiences did not meet your expectations. The team at Hilton Bangkok Grande strives towards improving by learning from constructive feedback like yours.We look forward to welcoming you again for another memorable hotel experience in the near futureBest regards,Nuchsara SapimaiGuest Relations Manager

10/10 Excellent

Lim

Stayed 2 nights in Dec 2023
Response from Sara on 19 Dec 2023
Dear Valued guest,Thank you for taking the time to rate our hotel. While we are pleased to see that you have given us a rating, we would appreciate any additional feedback you may have to help us improve our services and meet your expectations during your stay with us.We hope to have the pleasure of welcoming you back in the future and providing you with an excellent stay that will exceed your expectations.Best regards,Nuchsara SapimaiGuest Experience Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sara on 6 Dec 2023
Dear valued guest,We very much appreciate your comments regarding your stay at the Pullman Bangkok Grande Sukhumvit.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,Nuchsara SapimaiGuest Experience Manager

10/10 Excellent

Rice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Sara on 6 Dec 2023
Dear valued guest,We very much appreciate your comments regarding your stay at the Pullman Bangkok Grande Sukhumvit.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,Nuchsara SapimaiGuest Experience Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Good but Dingy
Employees were helpful and considerate. The hotel itself is old and dingy.
Stayed 1 night in Nov 2023
Response from Sara on 28 Nov 2023
Dear Valued guest,Thank you for your feedback.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuchsara Sapimai Guest Relations Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Service is excellent. Hotel needs a bit of attention.. seems a bit run down from the 5star experience in 2019 (totally understandable).
Stayed 2 nights in Nov 2023
Response from Sara on 28 Nov 2023
Dear Valued guest,We are delighted to learn that you have enjoyed your stay with us. Taking your positive review and this feedback will serve as an encouragement to our staff, we will continue to strive towards achieving excellence in service and facility. We are sorry that some experiences did not meet your expectations. The team at Pullman Bangkok strives towards improving by learning from constructive feedback like yoursBest regards,Nuchsara Sapimai Guest Relations Manager

8/10 Good

Tun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short office getaway
The hotel is a bit dated. However the rooms were comfortable and clean. Hotel was in excellent location with MRT and BTS all a few minutes walk away.
Stayed 3 nights in Nov 2023
Response from Sara on 29 Nov 2023
Dear Valued guest,Thank you for taking the time to share your thoughts about your recent stay. We appreciate your feedback.We're glad to hear that you found our rooms comfortable and clean, and the hotel's location convenient. We also appreciate your comment on the hotel being a bit dated. Your insights are important, and we are actively exploring ways to enhance our facilities.Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an improved experience.Warm regards,Nuchsara SapimaiGuest Experience Manager

8/10 Good

Kurt

Stayed 1 night in Nov 2023
Response from Sara on 27 Nov 2023
Dear Kurt,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for sharing your experience.Best regards,Nuchsara Sapimai Guest Relations Manager

10/10 Excellent

Alison

Stayed 3 nights in Oct 2023
Response from Sara on 27 Nov 2023
Dear Alison,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,Nuchsara SapimaiGuest Relations Manager

10/10 Excellent

SUNG KI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Sara on 12 Nov 2023
Dear Valued guest,Thank you for taking the time to rate our hotel. While we are pleased to see that you have given us a rating, we would appreciate any additional feedback you may have to help us improve our services and meet your expectations during your stay with us.We hope to have the pleasure of welcoming you back in the future and providing you with an excellent stay that will exceed your expectations.Best regards,Nuchsara SapimaiGuest Experience Manager

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff are really kind and helpful
Stayed 2 nights in Oct 2023
Response from Sara on 1 Nov 2023
Dear Travis,Thank you for your review.We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,Nuchsara SapimaiGuest Relations Manager

10/10 Excellent

JERRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable hotel
Stayed 1 night in Oct 2023
Response from Sara on 1 Nov 2023
Dear Jerry,Thank you for your review.We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,Nuchsara SapimaiGuest Relations Manager

6/10 Okay

Angelo

Travelled with family
Stayed 1 night in Oct 2023
Response from Sara on 29 Oct 2023
Dear Valued guest,Thank you for taking the time to rate our hotel. While we are pleased to see that you have given us a rating, we would appreciate any additional feedback you may have to help us improve our services and meet your expectations during your stay with us.We hope to have the pleasure of welcoming you back in the future and providing you with an excellent stay that will exceed your expectations.Best regards,Nuchsara SapimaiGuest Experience Manager

10/10 Excellent

Kelvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near terminal 21
Stayed 2 nights in Oct 2023
Response from Sara on 1 Nov 2023
Dear Kelvin,Thank you for your review.We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,Nuchsara SapimaiGuest Relations Manager

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most comfortable bed on earth.
The most comfortable bed I have ever slept in. Everything about the hotel was fantastic, excellent facilities, helpful friendly staff, location, but that bed needs to be experienced to be believed.
Stayed 1 night in Sep 2023
Response from Sara on 25 Oct 2023
Dear Adrian,We very much appreciate your comments regarding your stay at the Pullman Bangkok Grande Sukhumvit. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,Nuchsara SapimaiGuest Relations Manager

8/10 Good

Darren Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a nice hotel with great staff. I disagree with the locked soap dispensers. I understand why the hotel decided to use this system, wanting avoid small bottle portions. The issue is anyone with a dexterity problem, arthritis, or elevating limbs or wishing to use while having a bath would experience difficulties. I also feel the cost of repairing enamel paint for bathroom sink would be worthwhile investment. Thanks for the stay. I will be returning in April with family.
Stayed 2 nights in Oct 2023
Response from Sara on 1 Nov 2023
Dear Darren Scott, We very much appreciate your comments regarding your stay at the Pullman Bangkok Grande Sukhumvit.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Meanwhile, please accept our most sincere apologies for the shortcoming you have during your stay. we have taken note of the areas you felt we need to make further improvements. We will be reviewing your feedback as a team and looking at the necessary changes in the near future.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,Nuchsara SapimaiGuest Relations Manager

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, we were very happy, lovely friendly staff
Stayed 3 nights in Oct 2023
Response from Sara on 11 Oct 2023
Dear Ian Jackson,Thank you very much for your feedback.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you again for sharing your experience. And we hope that your next visit will be as pleasant as the past. Best regards,Nuchsara SapimaiGuest Relations Manager

8/10 Good

Sin Ching

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall okay
Stayed 1 night in Sep 2023
Response from Sara on 27 Sept 2023
Dear Sin Ching,Greetings from Pullman Bangkok Grande SukhumvitThank you for choosing to stay with us and I was delighted to hear that your stay was exceptional. I shall pass your feedback to our team and I'm sure our entire team enjoyed catering to your needs as much as you enjoyed your stay. We hope to welcome you back in a near future.Best regards,Nuchsara SapimaiGuest Relation Manager

8/10 Good

Sin Ching

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I found a tiny cockrach upon check in. Overall the hotel is okay, free upgrade due to i am gold member from Expedia.
Stayed 4 nights in Sep 2023
Response from Sara on 2 Oct 2023
Dear Sin Ching,Thank you for choosing our hotel for your recent stay and for taking the time to share your feedback.We sincerely apologize for the issue you encountered upon check in. Please rest assured that this is not indicative of our usual standards, and we have already taken steps to address this matter with our housekeeping team to prevent any future occurrences.Your comfort and satisfaction are our top priorities, and we hope this isolated incident will not deter you from considering us for your future stays in Bangkok. Thank you once again for your feedback, and we look forward to the opportunity of welcoming you back for a more enjoyable experience in the future.Warm regards,Nuchsara SapimaiGuest Experience Manager

10/10 Excellent

Jiat Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great short walking distance to reach the mall and BTS and sky train. The staffs service were really great too.
Stayed 4 nights in Sep 2023
Response from Sara on 22 Sept 2023
Dear Jiat Ming,We very much appreciate your comments regarding your stay at Pullman Bangkok Grande Sukhumvit. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,Nuchsara SapimaiGuest Relation Manager

8/10 Good

scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 star hotel not 5
Stayed 2 nights in Sep 2023
Response from Sara on 18 Sept 2023
Dear Mr. Scott,Thank you very much for your scores rating for us on recent stay.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you again for sharing your experience. And we hope that your next visit will be as pleasant as the past.Best regards,Nuchsara SapimaiGuest Experience Manager