They are certainly very friendly and staff is trying hard at this hotel. But that doesnt help much to offset the fact that this is at the lowest end quality within the 4 star hotels group. Aircon very noisy , towels old and worn, bathroom not realy clean. Breakfast an experience to better forget. Here one can see that everything at this hotel is geared to maximize the hotels profits. 1000 thb deposit per day demanded, realy ?? 4 star brand new Novotel is around the corner, where I end up taking my breakfast at just 420 THB in a cozy setting. Everything I expected was there, even a perfectly made egg benedict.