Property amenity
Check availability

Reviews of Novotel Bangkok Suvarnabhumi Airport Hotel

4.5 out of 5
Novotel Bangkok Suvarnabhumi Airport Hotel
999 Suvarnabhumi Airport Hotel, Moo 1 Nongprue, Bang Phli, Samut Prakan

Reviews

8.6

Excellent

Rating 10 - Excellent. 948 out of 1671 reviews" "
Rating 8 - Good. 430 out of 1671 reviews" "
Rating 6 - Okay. 140 out of 1671 reviews" "
Rating 4 - Poor. 88 out of 1671 reviews" "
Rating 2 - Terrible. 65 out of 1671 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 2 nights in Apr 2024

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24 hour check in is so convenient for flights. The shuttle was very convenient, and the walk to the airport isnt too far either. Appreciated the multiple bottles of water provided. Rooms were large.
Stayed 1 night in Apr 2024

10/10 Excellent

Cynthia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality airport hotel. Very comfortable, convenient and great facilities.
Stayed 1 night in Apr 2024

10/10 Excellent

Pratana, TIPP CITY

Liked: Cleanliness, staff & service
Great service and great staff
Stayed 1 night in Apr 2024

10/10 Excellent

Terence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in a key area for transportation. Clean well appointed rooms and eating areas.
Stayed 1 night in Apr 2024

10/10 Excellent

Jaspreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Arlene

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This property is connected to the Bangkok Airport. It is nice enough and convenient. Food is good. Breakfast was included.
Stayed 1 night in Apr 2024

10/10 Excellent

JOHN, Elwood

Travelled with family
Liked: Staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Apr 2024

4/10 Poor

Elizabeth

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024

8/10 Good

Gwen

Liked: Staff & service, amenities, property conditions & facilities
The location and hotel common areas (pool, lobby, restaurants) were all very nice. The bed was comfortable and clean but the desk chair in my room was VERY stained and the carpet was shabby and looked like it was overdue for replacement. Overall a decent stay for an airport hotel but for the price I was expecting a little nicer of a room. Also the shuttle and walking path to the hotel made it really convenient.
Stayed 1 night in Mar 2024

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process, the pool the gym the access to the airport
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very close to the airport
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I especially like that this property has a SUPER checkin/checkout policy: one does needs only to check out 24 hours after checking in. This is a much FAIRER policy for those who arrive at night--they NO LONGER have to check out by noon. Other hotels need to adapt this progressive idea.
Stayed 1 night in Apr 2024

10/10 Excellent

Seraphina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amenities.
Stayed 1 night in Mar 2024

10/10 Excellent

Pamela

Liked: Amenities, property conditions & facilities
While a little more expensive it can always be relied upon for great service, cleanliness and all the amenities not to mention the convenience
Stayed 1 night in Mar 2024

4/10 Poor

Laura

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallway ceilings had mold The rooms were dingy with poor lighting and air cond leaked While close to the airport it was dirty
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay Ask for the room closer to the elevator
Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel within walking distance of the airport.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. However, when we got to our room, I swear it smelled like smoke. Maybe years ago it was a smoking room, the the walls, ceiling, curtains, carpet, maybe, need a proper cleaning. In any event, spoke with the front desk, and they immediately changed my room, which was much better. A nice touch, 30 mins later, front desk called my room to ensure I was happy with the room change. Overall, I would stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All great. Staying at the executive level is definitely worth it
Stayed 1 night in Mar 2024

8/10 Good

Robert, Mosman

Stayed 1 night in Mar 2024

10/10 Excellent

Sharen

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Winai on 26 Mar 2024
Dear Sharen,Thank you for your kind review.Regards,Winai MoonsriGuest Experience Manager

10/10 Excellent

roxanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved location for an early morning departure
Stayed 1 night in Mar 2024

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel for the airport so easy and you wouldn’t know you are so near to it . Very clean friendly service and food was amazing
Stayed 1 night in Mar 2024

10/10 Excellent

mary

Stayed 1 night in Mar 2024

8/10 Good

Joel, Calgary

Travelled with partner
Liked: Cleanliness
The Novotel BKK Airport is a servicable destination if you have a morning flight and don't want to risk unpredictable Bangkok traffic. The property is a little dated and starting to show its wear, but the rooms are large, well equipped and the ten minute walk via the underground tunnel cannot be beaten for a low stress transfer to airport check in.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place if you need to sleep near the airport. Great sports bar inside too.
Stayed 1 night in Mar 2024

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for a welcoming stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Gavin

Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Winai on 26 Mar 2024
Dear Gavin,Thank you for your kind review.Regards,Winai MoonsriGuest Experience Manager

10/10 Excellent

Bryce, Honolulu

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Me and my wife eonly stayed here for one night. The entrance is very grand. The room we got initially smelled like an ashtray. A quick call to the front desk and we were given a new room with a free upgrade to a suite. The suite smelled much better but it did have some minor cleanliness issues such as hair in the shower and tub as well as a dirty mirror. The room service was good though. Big selection of foods and ours not only looked great but also tasted great. I would definitely stay here again especially since it is so convenient being next to Suvarnabhumi Airport.
Stayed 1 night in Mar 2024

10/10 Excellent

ngo

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property location could not be better. I always stay here when I arrive and when I leave because the hotel is connected with the airport. No need for taxi or shuttle, thus saving time and money
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Winai on 26 Mar 2024
Dear Scott,Thank you for your kind review.Regards,Winai MoonsriGuest Experience Manager

8/10 Good

Anthony

Liked: Cleanliness, staff & service
I have stayed at this property since it first opened. It is the premier property but prices are getting to the limit.
Stayed 1 night in Mar 2024

10/10 Excellent

MJ

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Winai on 26 Mar 2024
Dear MJ,Thank you for your kind review.Regards,Winai MoonsriGuest Experience Manager

8/10 Good

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient & easy to use!
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel with great shuttle to the airport great checkin and 24 hour restaurants.
Stayed 1 night in Mar 2024

8/10 Good

MARCIA

Stayed 1 night in Mar 2024

8/10 Good

Ming

Liked: Cleanliness, staff & service, property conditions & facilities
close to the airport. perfect for transit
Stayed 1 night in Mar 2024

10/10 Excellent

SHERRY, Fort Worth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were emaculate, the location was outstanding, and the staff were incredible.
Stayed 1 night in Mar 2024

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for one night stopover
Stayed 1 night in Mar 2024

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the gym-steam-pool - location convenient for one night
Stayed 1 night in Mar 2024

10/10 Excellent

Douglas, Agoura Hills

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is by far the closest one to the Bangkok airport. They have a shuttle bus but I walked there— less than 10 minutes. The rooms are large, look very new, and have a great breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Loyd

10/10 Excellent

carole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellently run airport hotel with easy access to airport...lovely swimming.pool area.
Stayed 1 night in Feb 2024

10/10 Excellent

Kumiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel allowed us to stay until our flight at 7:00pm so it was very convenient to explore around the area during the day without packing up in the morning and carrying around the suitcases.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for a stopover
Stayed 1 night in Mar 2024

10/10 Excellent

Catherine

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little far from Bankok but perfect for the airport
Stayed 1 night in Mar 2024
Response from Winai on 27 Mar 2024
Dear Catherine, Thank you for your positive feedback. We are delighted to hear that you found Novotel Bangkok Suvarnabhumi Airport perfect for your airport needs. While we may be a little far from the city center, our convenient location near the airport ensures a peaceful stay for our guests. However, if guest need to travel to downtown Bangkok. There is an ARL train station right below the hotel that will connect you to the city center within just 35 minutes. We hope to welcome you back on your next visit. Warm regards, Winai MoonsriGuest Experience Manager

6/10 Okay

Alan

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Walls paper thin. Two nights of children waking us up. Otherwise very good but pricey (I.e.: $18.00 CAD for a drink) and over CAD $6.00 for water).
Stayed 2 nights in Mar 2024
Response from Winai on 27 Mar 2024
Dear Alan, We appreciate your feedback regarding the noise disturbance caused by neighboring room. We apologize for the inconvenience this has caused during your stay. Your comments will be shared with our team for further improvements. Regarding pricing, we strive to offer competitive rates while maintaining the quality of service. We hope this experience will not deter you from considering us in the future. Thank you for choosing Novotel Bangkok Suvarnabhumi Airport. Warm regards,Winai MoonsriGuest Experience Manager

6/10 Okay

Kenney

Liked: Staff & service
Disliked: Property conditions & facilities
I was very disappointed, I was expecting a very nice hotel on the river, what I got was a very outdated, tired hotel with lousy view. First night I was on the 10th floor, the room was beat up with miss matched touch up paint slopped on everything. At night the room filled with the smell of sewer gas and the view was of an abandoned mouldy building next door. Also the hotel does not serve liquor but that was ok as there were lots of good restaurants nearby.
Stayed 1 night in Feb 2024
Response from Winai on 27 Mar 2024
Dear Kenney,I think you review the wrong hotel. Our Novotel is located at BKK airport. Please re-write your review again if you may. Thank you!Regards,Winai MoonsriGuest Experience Manager