Water park

Reviews of Lotus Desaru Beach Resort

3.5 out of 5
Lotus Desaru Beach Resort
Lot 1854, Jalan Desaru, Kota Tinggi, Bandar Penawar, Johor

Reviews

7.4

Good

Rating 10 - Excellent. 103 out of 679 reviews" "
Rating 8 - Good. 324 out of 679 reviews" "
Rating 6 - Okay. 178 out of 679 reviews" "
Rating 4 - Poor. 54 out of 679 reviews" "
Rating 2 - Terrible. 20 out of 679 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

pa pa

Liked: Cleanliness, staff & service, property conditions & facilities
Baggy transport in compound is very accessible. We like the riding it around. Drivers and Staff are very helpful too. Service is good. Thanks
Stayed 2 nights in Mar 2024
Response from LOTUS DESARU TEAM on 14 Mar 2024
Dear Mr/ Mrs Pa Pa,Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

6/10 Okay

Fazrul Sher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Pls check the elevator for block J . lift does not seem to work right about 9pm onwards. Everything besides that is all great. Food at Teratai cafe , lotus spices , seafood reatirant all amazing. Price of food is also cheapest among all other hotel in Desaru. I can honestly say, we really enjoy the food. BREAKFAST ,for RM 30 a person is seriously worth it.. Splash park was okay but for the childrens area , i find the play slides is a bit to steep. Also if the hotel is not so crowded, it will be best if we can be placed to a lower floor . Just sharing honest opinion. Overall we really enjoyed our stay. PS : my son calls the Lotus Desaru Resort as the Princess Peach Castle , Mushroom Kingdom . If can have some mari theme room , it will be really great. Will visit again in the future . Cheers team lotus !
Stayed 2 nights in Feb 2024
Response from LOTUS DESARU TEAM on 9 Feb 2024
Dear Mr/Mrs Fazrul,Thank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your comments and feedback are immensely valuable to us and we have forwarded your comments to the relevant department heads, for their potential areas of improvement and continuously deliver quality services, plus ensure all our guests’ have a Memorable Experience staying with us. We look forward to welcome you and your family again to Lotus Desaru Beach Resort, an ideal resort for a holiday gateway.Have an Inspiring Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

6/10 Okay

Norliza

Travelled with family
Disliked: Amenities
Don’t boil water frm tap water!!!
Stayed 2 nights in Dec 2023
Response from LOTUS DESARU TEAM on 9 Jan 2024
Dear Mr/Mrs NorlizaThank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your comments and feedback are immensely valuable to us and we have forwarded your comments to the relevant department heads, for their potential areas of improvement and continuously deliver quality services, plus ensure all our guests’ have a Memorable Experience staying with us. We look forward to welcome you and your family again to Lotus Desaru Beach Resort, an ideal resort for a holiday gateway.Have an Inspiring Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

2/10 Terrible

ACHAL

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is extremely pathetic. Its zero star. Very dirty, outdated, bad room, bad evevator, horrible restaurants and looks like a temporary construction and we got food poisioning.. The new year celebrations was pathetic. When enquired, we got to know 11 more guests got food poisioning and local authotiries are investigating.
Stayed 2 nights in Dec 2023
Response from LOTUS DESARU TEAM on 9 Jan 2024
Dear Mr/Mrs AchalThank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your feedback is absolutely valuable to us - as we believe in continuous improvement to provide quality services, complimented with Memorable Experience during your stay with us.It is rather unfortunate that you had a less than satisfactory experience staying with us. Your comments had been highlighted to the department heads concern, and rest assured corrective actions, improvements and trainings will be implemented, to ensure such incident will not occur again.Have A Pleasant Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

10/10 Excellent

Yeo Hui

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambience was good, things happening at the lobby area and yet quiet at the apartment area. The staffs were polite and attended to your requests fast. I can see updates of some of the furniture in the apartment. We are also very happy to have engaged the transport service by the concierge, friendly, punctual, safe and clean vehicle. Just a suggestion, although it is generally clean -from bed to floor and toilet, however a little more attention to the dust in the apartment will be good. Also, it is a little disappointing that some of the activities listed by the resort is no longer available.
Stayed 2 nights in Dec 2023
Response from LOTUS DESARU TEAM on 5 Jan 2024
Dear Mr/Mrs Yeo HuiThank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your comments and feedback are immensely valuable to us and we have forwarded your comments to the relevant department heads, for their potential areas of improvement and continuously deliver quality services, plus ensure all our guests’ have a Memorable Experience staying with us. We look forward to welcome you and your family again to Lotus Desaru Beach Resort, an ideal resort for a holiday gateway.Have an Inspiring Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

2/10 Terrible

Ricksen Surya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nightmare. My family, 2 adults and 2 children, have either stomach flu or food poisoning, we had stomach cramps and vomitted many times during and after our stay. We think it's probably because of the dirty swimming pool water (and also splash park), or because of the food.
Stayed 3 nights in Dec 2023
Response from LOTUS DESARU TEAM on 2 Jan 2024
Dear Mr/Mrs Ricksen SuryaThank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your comments and feedback are immensely valuable to us and we have forwarded your comments to the relevant department heads, for their potential areas of improvement and continuously deliver quality services, plus ensure all our guests’ have a Memorable Experience staying with us. We look forward to welcome you and your family again to Lotus Desaru Beach Resort, an ideal resort for a holiday gateway.Have an Inspiring Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

8/10 Good

Perinbanathan

Stayed 2 nights in Dec 2023
Response from LOTUS DESARU TEAM on 31 Jan 2024
Dear Mr/ Mrs Perinbanathan,Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

10/10 Excellent

Satchithanantham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from LOTUS DESARU TEAM on 26 Dec 2023
Dear Mr/ Mrs Satchithanantham,Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

10/10 Excellent

Kim Chan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, very spacious & easy to walk around the resort
Stayed 3 nights in Nov 2023
Response from LOTUS DESARU TEAM on 1 Dec 2023
Dear Mr/ Mrs Kim Chan,Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

10/10 Excellent

Woo

Stayed 1 night in Nov 2023
Response from LOTUS DESARU TEAM on 8 Nov 2023
Dear Mr/ Mrs WooThank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

8/10 Good

Mervin

Travelled with family and small children
Liked: Cleanliness, staff & service
Went during the shoulder season. Resort is big with many activities. But the amounts of rooms is huge and could be very packed and busy during the peak season.
Stayed 3 nights in Oct 2023
Response from LOTUS DESARU TEAM on 21 Oct 2023
Dear Mr/ Mrs Mervin,Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023
Response from LOTUS DESARU TEAM on 21 Oct 2023
Dear Mr/ MrsThank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

8/10 Good

Surianiza Meriati

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from LOTUS DESARU TEAM on 16 Oct 2023
Dear Mr/ Mrs Surianiza,Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

6/10 Okay

Eugene

Stayed 2 nights in Sep 2023
Response from LOTUS DESARU TEAM on 4 Oct 2023
Dear Mr/ Mrs Eugene,Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

10/10 Excellent

Iza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Definitely will come again!
Stayed 1 night in Sep 2023
Response from LOTUS DESARU TEAM on 1 Oct 2023
Dear Mrs Iza,Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

8/10 Good

Jimmy

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from RRD Team on 11 Sept 2023
Dear Mr Jimmy,Greetings from Lotus Desaru Beach Resort and Spa,Thank you for your valuable feedback. Your feedback is extremely valuable to us, for continuous service improvement and ensure all our guests have pleasant experience.It has been a pleasure having you with us and looking forward to welcoming you again.Warmest regards,Lotus Desaru Beach Resort and Spa

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Smiling "Lotus"
Friendly staff always showing smiling faces, furnitures a bit dated though but the room is clean and spacious, will definitely visit again.
Stayed 2 nights in Jul 2023
Response from LOTUS DESARU TEAM on 28 Jul 2023
Dear Mr/ Mrs,Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

4/10 Poor

Lance, Singapore

Travelled with family and small children
Disliked: Property conditions & facilities
Housekeeping is lacking. From sm til late pm. Room still not clean up. No toilet rolls. No topping up of amenities No tissue in room But Restaurant in estate is nice n reasonable. Housekeeping need a lot of improvement
Stayed 3 nights in Jul 2023
Response from LOTUS DESARU TEAM on 10 Jul 2023
Dear Mr/Mrs Lance,Thank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your comments and feedback are immensely valuable to us and we have forwarded your comments to the relevant department heads, for their potential areas of improvement and continuously deliver quality services, plus ensure all our guests’ have a Memorable Experience staying with us. We look forward to welcome you and your family again to Lotus Desaru Beach Resort, an ideal resort for a holiday gateway.Have an Inspiring Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

8/10 Good

Aini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For a family outing to remember…
On the whole, my family and I (10 of us altogether) enjoyed our stay because the resort’s plus points (e.g. the prompt and friendly front desk staff, the wide variety of activities on offer, and the prompt and efficient clearing of the tables in the restaurant despite the big crowds) outweighed its negative points which were as follows: - my granddaughters reported that there were some flies (or other insects) floating in the water of the waterpark pool. The water there also appeared dirty. The water in the pool near the gum was a lot cleaner. - my daughter told me she found a cockroach in her suite. - the food my daughter ordered-in was underwhelming.
Stayed 2 nights in Jun 2023
Response from LOTUS DESARU TEAM on 6 Jun 2023
Dear Mr/MrsThank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your comments and feedback are immensely valuable to us and we have forwarded your comments to the relevant department heads, for their potential areas of improvement and continuously deliver quality services, plus ensure all our guests’ have a Memorable Experience staying with us. We look forward to welcome you and your family again to Lotus Desaru Beach Resort, an ideal resort for a holiday gateway.Have an Inspiring Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

10/10 Excellent

SOON

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good facilities and game area for adults and children. noting to complain about. overall good place to relax and recharge.
Stayed 1 night in Apr 2023
Response from LOTUS DESARU TEAM on 2 May 2023
Dear Mr/ Mrs Soon,Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

8/10 Good

Michael

Stayed 1 night in Mar 2023
Response from LOTUS DESARU TEAM on 20 Mar 2023
Dear Mr/ MrsThank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

8/10 Good

HO

Stayed 1 night in Mar 2023
Response from LOTUS DESARU TEAM on 20 Mar 2023
Dear Mr/ MrsThank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

2/10 Terrible

Uma Mageswary

Disliked: Cleanliness, amenities, property conditions & facilities
The experience was horrible!! On our 1st day there, on the way to the room, we took the lift which halted midway and when the doors opened, the lift was not levelling!! There were 6 adults and a baby in the lift at that time and we could have gotten injured. It’s quite clear that the maintenance is not done properly. There was another group who also experienced the same thing and pressed on the emergency button near the emergency phone but no one turned up!!! The lights along the pathway also did not turn on until after 7-8pm despite it being so dark and quiet. The shampoo container and bidet in the common bathroom were not properly secured and were loose. The common bathroom drainage also had issues, bath water did not go down and it kept choking. Breakfast was the only good thing about this place. I would definitely not go back to this place nor recommended it to my family and friends. For SGD300 a night, a much better experience was expected.
Response from LOTUS DESARU TEAM on 20 Feb 2023
Dear Mr/Mrs Uma MageswaryThank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your feedback is absolutely valuable to us - as we believe in continuous improvement to provide quality services, complimented with Memorable Experience during your stay with us.It is rather unfortunate that you had a less than satisfactory experience staying with us. Your comments had been highlighted to the department heads concern, and rest assured corrective actions, improvements and trainings will be implemented, to ensure such incident will not occur again.Have A Pleasant Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

10/10 Excellent

satria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment...everything was very satisfied
Stayed 2 nights in Jan 2023
Response from LOTUS DESARU TEAM on 29 Jan 2023
Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
This was my second trip to Lotus. First trip was one night stay. This trip i stayed 3 nights. Breakfast was good and not changes. There are a lot of Parking lots available - Park at lobby during check-in/check-out and when you have the access key, drive next to your block. No hassle driving in and out as i have been going out to local attraction daily. Furnitures are a bit old but usable.
Stayed 3 nights in Jan 2023
Response from LOTUS DESARU TEAM on 27 Jan 2023
Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

6/10 Okay

MOHD

Travelled with family
Water heater for the master bedroom not working.
Stayed 2 nights in Jan 2023
Response from LOTUS DESARU TEAM on 27 Jan 2023
Thank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your comments and feedback are immensely valuable to us and we have forwarded your comments to the relevant department heads, for their potential areas of improvement and continuously deliver quality services, plus ensure all our guests’ have a Memorable Experience staying with us. We look forward to welcome you and your family again to Lotus Desaru Beach Resort, an ideal resort for a holiday gateway.Have an Inspiring Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

8/10 Good

ROBERT

Travelled with family
Liked: Cleanliness
The resort is not so far from my home country.
Stayed 1 night in Jan 2023
Response from LOTUS DESARU TEAM on 30 Jan 2023
Dear Mr RobertThank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

10/10 Excellent

Tharmaraj

Stayed 2 nights in Jan 2023
Response from LOTUS DESARU TEAM on 30 Jan 2023
Dear Mr/ Mrs TharmarajThank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

10/10 Excellent

NOR HAFIZAH

Stayed 2 nights in Jan 2023
Response from LOTUS DESARU TEAM on 9 Mar 2023
Dear Mr/Mrs NOR HAFIZAH,Thank you for your valuable feedback and comments,Your feedback / comment is extremely valuable to us, for continuous service improvement and ensure all our guests have pleasant experience.It has been a pleasure having you with us and looking forward to welcoming you again.In the meantime, please do not hesitate to call or email us for your future reservation and will ensure the next trip will be a Memorable Experience during your stay with Lotus Desaru Beach Resort and Spa.Have A Wonderful Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Room is big and spacious for 7 people. However we find that the pillows are too soft. Even when you stack 2 pillows it is still flat. therefore can't get a goodnight sleep. Hope the management will improve on the pillow quality.
Stayed 1 night in Jan 2023
Response from LOTUS DESARU TEAM on 18 Jan 2023
Dear Mr/Mrs,Thank you for your valuable feedback and comments,Your feedback / comment is extremely valuable to us, for continuous service improvement and ensure all our guests have pleasant experience.It has been a pleasure having you with us and looking forward to welcoming you again.In the meantime, please do not hesitate to call or email us for your future reservation and will ensure the next trip will be a Memorable Experience during your stay with Lotus Desaru Beach Resort and Spa.Have A Wonderful Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

2/10 Terrible

Mohammed Bazid Neim

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed on 31st Dec. on 1st jan once we are back in Singapore, 15 out of 21 suffered vomiting and diarrhea which shows clear food poisoning. All rushed to emergency hospital at midnight. Food were very unhygienic Very dirty water in swimming pool
Response from LOTUS DESARU TEAM on 9 Jan 2023
Dear Mr/Mrs Mohammed Bazid,Thank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your comments and feedback are immensely valuable to us and we have forwarded your comments to the relevant department heads, for their potential areas of improvement and continuously deliver quality services, plus ensure all our guests’ have a Memorable Experience staying with us. We look forward to welcome you and your family again to Lotus Desaru Beach Resort, an ideal resort for a holiday gateway.Have an Inspiring Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

8/10 Good

Rena

Travelled with family
Liked: Staff & service
Not too bad for a 2D1N stay. Had a fun time counting down to 2023. Customer service was good too.
Stayed 1 night in Dec 2022
Response from LOTUS DESARU TEAM on 9 Jan 2023
Dear Mr/ Mrs Rena,Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

6/10 Okay

Denise

Response from LOTUS DESARU TEAM on 24 Nov 2023
Dear Mr/Mrs Denise,Thank you for your valuable feedback and comments,Your feedback / comment is extremely valuable to us, for continuous service improvement and ensure all our guests have pleasant experience.It has been a pleasure having you with us and looking forward to welcoming you again.In the meantime, please do not hesitate to call or email us for your future reservation and will ensure the next trip will be a Memorable Experience during your stay with Lotus Desaru Beach Resort and Spa.Have A Wonderful Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

4/10 Poor

Huang Yu

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2022

2/10 Terrible

Corina

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room condition poor, ants all around, shower curtain dirty
Stayed 2 nights in Dec 2022
Response from LOTUS DESARU TEAM on 4 Jan 2023
Dear Mr/Mrs Corina,Thank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your feedback is absolutely valuable to us - as we believe in continuous improvement to provide quality services, complimented with Memorable Experience during your stay with us.It is rather unfortunate that you had a less than satisfactory experience staying with us. Your comments had been highlighted to the department heads concern, and rest assured corrective actions, improvements and trainings will be implemented, to ensure such incident will not occur again.Have A Pleasant Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

10/10 Excellent

ALEX

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beat resort in Desaru
The hotel location and facilities is fantastic. You can enjoy water park, beach activity and dining without stepping out from the hotel. The front reception and all hotel staffs service was very good. Room was specious and clean. Highly recommended especially for family!!!
Stayed 3 nights in Dec 2022
Response from LOTUS DESARU TEAM on 4 Jan 2023
Dear Mr/ Mrs Alex,Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

8/10 Good

Suffian

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2022

6/10 Okay

Timothy

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The lotus had a nice beach, which is why people go to desaru, the beach. But it was closed half the time. We also thought there was mould in the room but realized at the end our noses were bothered by an inch of dust and cigarette butts under the bed. House keeping never came. The stairs also weren’t safe for children. I had a hard time walking down them. My daughter took a fall and scraped herself up.
Stayed 2 nights in Oct 2022
Response from LOTUS DESARU TEAM on 8 Nov 2022
Dear Mr Timothy, Thank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your comments and feedback are immensely valuable to us and we have forwarded your comments to the relevant department heads, for their potential areas of improvement and continuously deliver quality services, plus ensure all our guests’ have a Memorable Experience staying with us. We look forward to welcome you and your family again to Lotus Desaru Beach Resort, an ideal resort for a holiday gateway.Have an Inspiring Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

8/10 Good

Kee Seng

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

8/10 Good

Yang

Stayed 2 nights in Sep 2022

6/10 Okay

Richard

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The water park on site is good for young children. Rooms were ok but toilet smelled badly of urine. Food at breakfast is bad. Rates are cheap so I guess you get what you pay for.
Stayed 3 nights in Aug 2022
Response from LOTUS DESARU TEAM on 8 Nov 2022
Dear Mr Richard,Thank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your comments and feedback are immensely valuable to us and we have forwarded your comments to the relevant department heads, for their potential areas of improvement and continuously deliver quality services, plus ensure all our guests’ have a Memorable Experience staying with us. We look forward to welcome you and your family again to Lotus Desaru Beach Resort, an ideal resort for a holiday gateway.Have an Inspiring Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

8/10 Good

Marsita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked on the very day hours before check in but there wasn’t any hiccups; hotel has our booking in order. Check in was smooth. The 2-bedroom we got fits the family. It is not super fancy but clean and cosy. The hotel has direct access to the beach. Facilities: they have 2 separate pools area; deep pool is a good size for proper swim. The splash pool is more suitable for families with younger kids. Gym has quite complete equipments - my son has the gym all to himself! Simple amenities provided such as dispensable bodywash/shampoo, toothbrush/toothpaste, cotton buds and towel. Activities: there we many within the property; karaoke room, table tennis, paintball, gaming, pool table, sea sport - all chargeable. Areas of improvement: the beds were okok, pillows were too soft, put more cutleries. Overall I would recommend this property for big families, and will not hesitate to return if we are heading to Desaru again.
Stayed 1 night in Jul 2022
Response from LOTUS DESARU TEAM on 8 Nov 2022
Dear Ms Marsita,Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’.We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us.Have an Awesome Day,Thank you & be wellTEAM,Lotus Desaru Beach Resort & Spa

8/10 Good

Norziha

Stayed 1 night in Jul 2022

8/10 Good

Naw

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 2 nights in Jun 2022

8/10 Good

Yu Hock

Travelled with family
Liked: Staff & service, room comfort
Good short break at Lotus Hotel
Just a regular hotel but reasonably priced with spacious room. I booked the 2 bedroom Suite that comes with 2 bathrooms. Generally ok but maintenance / cleanliness (floor has sand) a little lacking. Breakfast is simple but is tasty and more than sufficient. Hotel has good location - at the beach and near to town.
Stayed 1 night in Jun 2022
Response from LOTUS DESARU TEAM on 8 Nov 2022
Dear Ms/Mr Yu Hock,Thank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination.We sincerely appreciate your quality comments and feedback. Your comments and feedback are immensely valuable to us and we have forwarded your comments to the relevant department heads, for their potential areas of improvement and continuously deliver quality services, plus ensure all our guests’ have a Memorable Experience staying with us. We look forward to welcome you and your family again to Lotus Desaru Beach Resort, an ideal resort for a holiday gateway.Have an Inspiring Day,Thank you & be well,TEAM,Lotus Desaru Beach Resort & Spa

10/10 Excellent

HAISHENG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good working staff and services. Feels safe and practical.
Stayed 1 night in Jun 2022
Response from Aziela on 12 Jun 2022
Dear Valued Guest, Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’. We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us. Have an Awesome Day, Thank you & be well TEAM, Lotus Desaru Beach Resort & Spa

8/10 Good

Shaik Raihan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of carpark spaces. Friendly, helpful and very sincere staffs. Security patrols were seen frequent, that Is a good sign.
Stayed 2 nights in Jun 2022
Response from Aziela on 11 Jun 2022
Dear Mr. Shaik, Thank you for choosing Lotus Desaru Beach Resort & Spa as your preferred holiday destination. We are truly delighted that you have enjoyed your stay with us and thanks a million for your kind and inspiring compliments, we’ll surely share your comments with our associates and will strive to deliver consistent and quality services to all our guests’. We look forward to welcome you and your family again and rest assured you’ll have a memorable experience staying with us. Have an Awesome Day, Thank you & be well TEAM, Lotus Desaru Beach Resort & Spa

6/10 Okay

Norman

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Family long weekend stay
Overall the resort has a lot to offer, good restaurants and a wonderful family vibe. There are plenty of activities for people of all ages, water sports (jet ski, para sailing and banana rides), games area, and kids play area. Breakfast was very local cuisine however the quality was quite poor and the queues were quite long. The worst part of the stay was the actual cleanliness of the room, we stayed for 3 nights, on arrival the room had not been cleaned, the floor was very dirty. Each day we had to call late in the day to get the room serviced. The resort is quite dated however it does have a great atmosphere.
Stayed 3 nights in May 2022
Response from Aziela on 18 May 2022
Dear Mr. Norman, Thank you for choosing Lotus Desaru Beach Resort & Spa, as your ideal holiday destination. We sincerely appreciate your quality comments and feedback. Your comments and feedback are immensely valuable to us and we have forwarded your comments to the relevant department heads, for their potential areas of improvement and continuously deliver quality services, plus ensure all our guests’ have a Memorable Experience staying with us. We look forward to welcome you and your family again to Lotus Desaru Beach Resort, an ideal resort for a holiday gateway. Have an Inspiring Day, Thank you & be well, TEAM, Lotus Desaru Beach Resort & Spa

10/10 Excellent

Chang Fei

Stayed 1 night in Apr 2022