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Reviews of Red Roof Inn PLUS+ Atlanta - Buckhead 

2.5 out of 5
Red Roof Inn PLUS+ Atlanta - Buckhead 
1960 North Druid Hills Road NE, I-85 At North Druid Hills Road, Exit #89, Atlanta, GA

Reviews

6.2
Rating 10 - Excellent. 223 out of 1009 reviews" "
Rating 8 - Good. 228 out of 1009 reviews" "
Rating 6 - Okay. 191 out of 1009 reviews" "
Rating 4 - Poor. 148 out of 1009 reviews" "
Rating 2 - Terrible. 219 out of 1009 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024

6/10 Okay

Christina, Evans

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Kamaria RediResponse Specialist on 27 Mar 2024
Hello Christina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ATLANTA - BUCKHEAD and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 Good

josie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on 26 Mar 2024
Hello Josie, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Atlanta - Buckhead and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Jennifer

Travelled with family and small children
Liked: Staff & service
I felt neutral about the room and property, to be honest, but what really stood out was the staff. The customer service we received from the manager on duty around 1pm on 3/12/24 was really above and beyond, and I am so appreciative of everything he did for us. He was super friendly and professional, and he just made the stay that much better. He was also just as delightful when we checked out the following morning. I'd definitely stay there again for that reason alone!
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on 19 Mar 2024
Thank you for taking a moment to leave a review, Jennifer. The staff and I at the Red Roof Inn PLUS+ Atlanta - Buckhead appreciate your 3/5 score following your stay. I am thrilled that our staff went above and beyond to ensure your stay with us was good. However, you stated that you felt neutral about the room and property. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Rito

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Their was a lot of trees around and it was quite
Stayed 1 night in Feb 2024
Response from Chirell RediResponse Specialist on 5 Mar 2024
Dear Rito,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Atlanta - Buckhead. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Redroof look forward to seeing you in your future travels.Sincerely,ChirellRediResponse Specialist

6/10 Okay

Ignacio

Liked: Staff & service, amenities
The room had comforter with stains on it. Shower wasn’t clean. Other than that it was an ok stay.
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on 25 Feb 2024
Dear Ignacio, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Atlanta - Buckhead. We value you as a our guest and welcome your 3/5 score. The less than ideal concern you mentioned regarding the uncleanliness of the sheets and the shower is truly regrettable. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. Our Red Roof team value your feedback and will address the issues with our staff to ensure improvements are made. Please know that we value you as our guest and appreciate your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Sanchez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Recordo Rediresponse Specialist on 20 Feb 2024
Hello Sanchez, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Atlanta - Buckhead and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for price and location.
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on 11 Feb 2024
Dear Albert, Everyone here at the Red Roof Inn PLUS+ Atlanta - Buckhead was proud to see your 5/5 score. I am thrilled that our great price and location pleased you.  At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Red Roof Management

2/10 Terrible

Ekaterina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Samantha Rediresponse Specialist on 9 Feb 2024
Thank for your review, Ekaterina. The staff at the RED ROOF PLUS+ ATLANTA - BUCKHEAD and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terrible

Russell

Disliked: Cleanliness, staff & service, amenities
Response from Sharma RediResponse Specialist on 16 Jan 2024
Hello Russell, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ ATLANTA - BUCKHEAD and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

4/10 Poor

Maleah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a used bath rag over the shower curtain when we got there. By the second night, the sink drain was completely broken, leading all of the water to splash on the floor. Not my favorite experience.
Stayed 2 nights in Jan 2024
Response from Kamaria RediResponse Specialist on 11 Jan 2024
Dear Maleah,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ ATLANTA - BUCKHEAD. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the broken drain, the lack of cleanliness of the bath rag and the other issues highlighted which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

8/10 Good

Markeeta

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chirell RediResponse Specialist on 31 Dec 2023
Dear Markeeta,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Atlanta - Buckhead and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chevanese RediResponse Specialist on 26 Dec 2023
Thank you for your positive rating, Kenneth, following your stay at the Red Roof PLUS+ Atlanta - Buckhead . The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chevanese RediResponse Specialist on 25 Dec 2023
Thank you for your positive rating, Kurt, following your stay at the Red Roof Inn PLUS+ Atlanta - Buckhead . The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 Poor

Dillon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dannielle Rediresponse Specialist on 15 Dec 2023
Hello Dillon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ATLANTA - BUCKHEAD and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

2/10 Terrible

Janet, Murrells Inlet

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is just out dated, gross, and dirty.
Stayed 2 nights in Dec 2023
Response from Kamaria RediResponse Specialist on 6 Dec 2023
Dear Janet,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ ATLANTA - BUCKHEAD. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the upkeep of the location and the lack of cleanliness. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

4/10 Poor

Couryiah

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Some of the lights didn’t work. There was no refrigerator in the room. The tub and the sink was nasty. The curtains were broken. Paint was chipped and stripped. I was not expecting it to be that way
Stayed 1 night in Dec 2023
Response from Kamaria RediResponse Specialist on 6 Dec 2023
Dear Couryiah,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ ATLANTA - BUCKHEAD. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the dysfunctional lights in the room, the curtains not being to your liking and the other issues highlighted which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

8/10 Good

QIRAAT

Liked: Cleanliness, staff & service, property conditions & facilities
It’s ok
Stayed 1 night in Nov 2023
Response from Kamaria RediResponse Specialist on 5 Dec 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ ATLANTA - BUCKHEAD. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,Red Roof Management

2/10 Terrible

ANJA

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This has to be the most filty most u safe hotel i have stayed in to date. You literally cant go out at night cause there is some one standing out on the steps selling drugs or asking you if you want to buy them. The pictures are a complete lie. And the prostitute hoes use the parking lot as there trick stations. STAY FAR AWAY FROM HERE

2/10 Terrible

Kenneth

Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on 20 Dec 2023
Thank you for taking a moment to leave a review, Kenneth. The staff and I at the Red Roof Inn PLUS+ Atlanta - Buckhead were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

2/10 Terrible

Russell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was horrible. The managers were rude and unprofessional.
Stayed 1 night in Nov 2023
Response from Kamaria RediResponse Specialist on 22 Nov 2023
Dear Russell,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ ATLANTA - BUCKHEAD. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you had with our staff and the other issues highlighted which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on 21 Nov 2023
Hello Kenneth, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ ATLANTA - BUCKHEAD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Virgil

Stayed 1 night in Nov 2023
Response from Dannielle Rediresponse Specialist on 20 Nov 2023
Hello Virgil, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ATLANTA - BUCKHEAD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and great area.
Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialis on 19 Nov 2023
Thanks for sharing your feedback with us, Russell. The staff at our Red Roof Inn PLUS+ Atlanta - Buckhead was elated to see that we earned your 5/5 score. You mentioned some highlights, such as our friendly staff, along with our great area, which were pleasing to read. On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Toni-Ann RediResponse Specialist on 15 Nov 2023
Hello Melinda,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Melinda

Stayed 2 nights in Nov 2023
Response from Kamaria RediResponse Specialist on 14 Nov 2023
Hello Melinda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ATLANTA - BUCKHEAD and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 Terrible

EDGAR

Stayed 1 night in Nov 2023
Response from Kamaria RediResponse Specialist on 6 Dec 2023
Hello Edgar, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ATLANTA - BUCKHEAD and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Melinda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Dannielle Rediresponse Specialist on 11 Nov 2023
Hello Melinda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ATLANTA - BUCKHEAD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 Okay

Derek

Liked: Staff & service
Stayed 6 nights in Oct 2023
Response from Recordo Rediresponse Specialist on 9 Nov 2023
Hello Derek, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ATLANTA - BUCKHEAD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Stayed 2 nights in Nov 2023
Response from Recordo Rediresponse Specialist on 7 Nov 2023
Hello Melinda,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ ATLANTA - BUCKHEAD. It's great to see you had an amazing experience, resulting in a 10/10 score. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

4/10 Poor

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointing.
The service was good but as soon as we walked into the room it was pretty disappointing. It didn’t look anything like the pictures from the site we booked on and did not look like it was cleaned before us. There was multiple hairs found on the bed as well as in the sink. Hand smudges all over the mirror and walls were very dirty. The bed was comfortable but we did bring our own sheets and pillows and we are glad we did. Very sketchy looking and feeling with people constantly walking around the lot.
Stayed 1 night in Nov 2023
Response from Recordo Rediresponse Specialist on 6 Nov 2023
Dear Elizabeth,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ ATLANTA - BUCKHEAD. I'm happy you were pleased with how comfortable our beds are. However, you stated that you encountered poor housekeeping conditions. Please know that this isn't the level of service that Red Roof stands for and will take your comments into consideration so that we may improve our customers experience. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 Okay

Brandon

Travelled with group
Disliked: Cleanliness, room comfort
Stayed 8 nights in Oct 2023
Response from Oniel Rediresponse Specialist on 30 Oct 2023
Hi Brandon,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating, following your stay at the Red Roof Inn PLUS+ Atlanta - Buckhead. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

2/10 Terrible

Isai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Oniel Rediresponse Specialist on 30 Oct 2023
Hi Isai,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn PLUS+ Atlanta - Buckhead. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

6/10 Okay

Elvin

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Oniel Rediresponse Specialist on 30 Oct 2023
Hi Elvin,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating, following your stay at the Red Roof Inn PLUS+ Atlanta - Buckhead. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

2/10 Terrible

Rondel

Stayed 1 night in Oct 2023
Response from Oniel Rediresponse Specialist on 27 Oct 2023
Hi Rondel,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn PLUS+ Atlanta - Buckhead. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 Poor

Leah

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on 25 Oct 2023
Hello Leah, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ATLANTA - BUCKHEAD and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Nelson Castillo

Stayed 1 night in Oct 2023
Response from Recordo Rediresponse Specialist on 9 Nov 2023
Hello Nelson, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ATLANTA - BUCKHEAD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 Okay

Thomas

Stayed 2 nights in Sep 2023
Response from Kamaria Red Roof Management RediResponse Special on 3 Oct 2023
Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ATLANTA - BUCKHEAD and I appreciate your 3/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

4/10 Poor

Joe

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel.com app faulty. I booked room just after midnight. I entered check in as now & check out the 29th. Dates were correct. When pressed confirm dates changed to check in the 29th & out the 30th which was wrong. I immediately tried to cancel with no luck. Talked to customer service which was zero help. Said couldn’t cancel even tho made reservations seconds ago. So irritated I just again tried to rebook but each time app changed dates when I got to confirm. I tried talking to hotel desk to get them to fix date with zero luck so I lost $120 plus $120 in rewards on a wasted night that I didn’t use. Irritated app changed dates. Irritated y’all can’t fix a reservation mistake whether mine or yours if within minutes of booking and irritated hotel refused to fix knowing all they were doin is stealing the money wasted for the following night when they were just goin to rent room to someone else & make double money.
Stayed 1 night in Sep 2023
Response from OnielRediresponse Specialist on 28 Oct 2023
Hi Joe,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Atlanta - Buckhead. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Alexandria

Stayed 1 night in Aug 2023
Response from Sharma RediResponse Specialist on 26 Sept 2023
Hello Alexandria,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ ATLANTA - BUCKHEAD and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

4/10 Poor

Axel

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities
Bedroom was not clean, dirty counters, dirty blankets, no towels or soap. Hotel staff moved us to another room, but it was almost the same as the first room. Cheap and location wasn’t awful pretty drivable to where we needed to go.
Stayed 1 night in Sep 2023
Response from LaTunde Murrant. Rewards Specialist on 20 Sept 2023
Dear Axel,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Atlanta - Buckhead. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the dirty counters, no towels and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your concerns will be taken into consideration. We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Petra

Stayed 1 night in Sep 2023
Response from LaTunde Murrant. Rewards Specialist on 20 Sept 2023
Hello Petra, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ATLANTA - BUCKHEAD and I appreciate your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Room needs a god cleaning Crumbs here and there Stuff on the walls and hair dryer
Stayed 1 night in Sep 2023
Response from Gabrielle RediResponse Specialist on 18 Sept 2023
Dear Valued Guest,Thank you for taking the time to leave a review. The staff at the Red Roof Inn PLUS+ Atlanta - Buckhead and I appreciate your 8/10 score following your stay. You stated that the room needs some good cleaning, the wall had stuff on it and the other issues hindered your stay. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Jeremi

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Sep 2023
Response from Kamaria RediResponse Specialist on 11 Sept 2023
Dear Jeremi,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ ATLANTA - BUCKHEAD. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score following your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist

4/10 Poor

Jose

Stayed 3 nights in Sep 2023
Response from Oshane RediResponse Specialist on 11 Sept 2023
Hello Jose, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ATLANTA - BUCKHEAD and I are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Dannielle Rediresponse Specialist on 9 Sept 2023
Hello Kenneth, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ATLANTA - BUCKHEAD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

6/10 Okay

harvey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice sitting. quite.
Stayed 1 night in Aug 2023
Response from Dannielle Rediresponse Specialist on 6 Sept 2023
Dear Harvey,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ ATLANTA - BUCKHEAD. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Dannielle Red Roof Management

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check-in
Easy check-in
Stayed 1 night in Sep 2023
Response from Dannielle Rediresponse Specialist on 4 Sept 2023
Dear Kenneth,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ ATLANTA - BUCKHEAD. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our easy check in process. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management

10/10 Excellent

Andrea

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Rob is very kind and hospitable the night attendant was available and acommadative.
Stayed 1 night in Sep 2023
Response from Dannielle Rediresponse Specialist on 4 Sept 2023
Dear Andrea,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ ATLANTA - BUCKHEAD. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our very kind, hospitable staff who made their selves available. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management

6/10 Okay

THOMAS

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Dannielle Rediresponse Specialist on 3 Sept 2023
Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ATLANTA - BUCKHEAD and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management