Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool loungers

Reviews of Crowne Plaza Atlanta - Midtown, an IHG Hotel

3.5 out of 5
Crowne Plaza Atlanta - Midtown, an IHG Hotel
590 W Peachtree St NW, Atlanta, GA

Reviews

6.8
Rating 10 - Excellent. 379 out of 1193 reviews" "
Rating 8 - Good. 223 out of 1193 reviews" "
Rating 6 - Okay. 247 out of 1193 reviews" "
Rating 4 - Poor. 183 out of 1193 reviews" "
Rating 2 - Terrible. 161 out of 1193 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Mark

Business traveller
Disliked: Property conditions & facilities
first room was ok, however did see something small crawling on the wall later in the evening the 3rd day. didnt get up to check or i would have left the hotel if it was anything other than a moth or spider. second short notice room was better without a fridge but ok. web site says incidentals was 250 , i was charged 300, for the first stay , we will see what the return is.
Stayed 4 nights in Apr 2024

10/10 Excellent

Guy K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were great and very helpful and friendly. Love e the staff here.
Stayed 1 night in Apr 2024
Response from Jada Sayles on 17 Apr 2024
Thank you for choosing Crowne Plaza Atlanta Midtown. We are delighted to hear that you enjoyed your stay with us and found our staff to be very friendly and helpful.

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 3 nights in Apr 2024
Response from Jada Sayles on 17 Apr 2024
Thank you for your recent stay at Crowne Plaza Atlanta Midtown. We appreciate you taking the time to provide us with your feedback and it is wonderful to hear that you found our hotel to be a good place to stay. We strive to provide all of our guests with an exceptional experience, and we are thrilled that we were able to exceed your expectations. Thank you again for choosing to stay with us and we hope to have the pleasure of welcoming you back soon.

4/10 Poor

Denise, Alexandria

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Problem with room keys would deactivate several times a day forcing guests to return to the front desk. Fire alarm glaring with no announcements or staff directions. Dinning options for lunch in hotel minimal. Staff minimal. I would not recommend this hotel.
Stayed 4 nights in Apr 2024
Response from Jada Sayles on 17 Apr 2024
Thank you for bringing this to my attention. I'm sorry to hear about the issues you experienced during your stay at Crowne Plaza Atlanta Midtown. We apologize for the issues given the problems with room keys, fire alarm, and dining options.

10/10 Excellent

Carey

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet neat secure staff friendly and helpful
Stayed 1 night in Apr 2024
Response from Jada Sayles on 17 Apr 2024
Thank you for taking the time to provide feedback on your recent stay at Crowne Plaza Atlanta Midtown. We are delighted to hear that your experience was enjoyable and that you found the hotel to be quiet, neat, secure, and the staff to be friendly and helpful. Thank you for choosing our hotel and we look forward to welcoming you back in the future.

4/10 Poor

Danielle

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The air conditioning in my room did not work. The balcony door did not suppose to open but it did and that was unsafe.
Stayed 1 night in Apr 2024
Response from Jada Sayles on 17 Apr 2024
Thank you for selecting Crowne Plaza Atlanta Midtown as your accommodation. We deeply regret the inconvenience caused to you due to the non-functioning air conditioning and the balcony door that could not be opened due to safety concerns. We apologize for the lapse and assure you that we will take the necessary action to ensure that such issues do not recur in the future.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I loved everything about this property and would love to book it again when in town, except for one thing. As a traveling businessman, I'm not always able to bring a printer with me; while I was with you, I had an email which had an attachment that I needed a hard copy of, but the staff in formed me that they no no remedy for my predicament. The business center was unavailable, they couldn't take my flash drive and print the document. I was told that it was against policy for them to print it with their equipment. I've traveled the planet and been in all kinds of hotels and never had to go off property to get a document printed. I had a very limited amount of time in the city that day and I had to use a valuable hour of that time finding and going to an off property business to get the hard copy of this one document that I needed.
Stayed 1 night in Apr 2024
Response from Jada Sayles on 14 Apr 2024
Thank you for your feedback about your recent stay at our Crowne Plaza Atlanta Midtown hotel. We apologize for the inconvenience caused by the unavailability of the printer in our business center. We have addressed this issue with our staff to ensure that similar situations are handled better in the future. Your feedback is valuable to us and we hope to have the opportunity to welcome you back to our hotel.

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities
My experience was horrible. You would think that since we’re past Covid that customer service would have picked up but I couldn’t PAY Litersally for my room to be cleaned . I was there two days and ended up having to change my own bedding and stuff. Then , I left for the airport had to turn around because I left something I. The room . Rushing to not miss flight the key card doesn’t work. I go to front desk and there are literally 15 people checking in . I move to the fromt , literally they can swipe it over the key thing in two seconds and not even stop checking in there guest . No they make me go to the back and wait 20 mins EVEN when I tell them I am going miss my flight. WTH if my flight luckily wasn’t delayed I would have had to spend 6-700 for new flight
Stayed 3 nights in Apr 2024
Response from Jada Sayles on 14 Apr 2024
Thank you for bringing this to my attention. I am sorry to hear about your disappointing experience at Crowne Plaza Atlanta Midtown, and I understand how frustrating it must have been to not have your room cleaned as per your request. I apologize for any inconvenience caused by the long wait at the front desk and the delay in attending to your needs. Your feedback is valuable to us, and I will make sure to share it with the appropriate team to ensure that such incidents do not occur in the future.

4/10 Poor

Blake

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checking into the hotel, I was disappointed to find that the air conditioning was not functioning, and the staff had not informed me of this issue beforehand. When I inquired about the AC, one staff member was unresponsive and instructed me to wait in line at the counter. A simple update such as “the AC is currently down, but repairs are underway” would have sufficed and demonstrated better hospitality. Unfortunately, the room conditions further marred my experience. It was not only dirty but also had a foul odor, with visible stains on the carpet and furniture. Additionally, the balcony door was sealed shut, eliminating any possibility of natural ventilation. Due to these unbearable conditions, I requested a full refund and decided to leave within a few hours. Furthermore, there was confusion regarding parking; despite being told at check-in that self-parking was an option, the parking attendants initially insisted that valet was the only available choice. After insisting on what I had been told, they reluctantly directed me to the self-parking area. This level of service was unacceptable, and I expected much better from this establishment.
Stayed 1 night in Apr 2024
Response from Jada Sayles on 14 Apr 2024
Thank you for sharing your experience and feedback regarding your stay at the Crowne Plaza Atlanta Midtown. I am sorry to hear that your experience did not meet your expectations. It is disappointing to know that the air conditioning was not functioning, I apologize for any inconvenience this may have caused. It is regrettable to hear about the unresponsive staff member, the dirty room with a foul odor, and we do apologize for the balcony door that was sealed shut due to safety reasons. Additionally, I apologize for the confusion regarding parking and the inconsistency in the information provided by the staff. Please be assured that I will pass on your feedback to the appropriate departments to ensure that corrective action is taken to prevent such incidents in the future. Thank you for choosing the Crowne Plaza Atlanta Midtown, and I hope that you will give us another opportunity to exceed your expectations in the future.

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious room and bath. Limited TV but overall very good experience.
Stayed 2 nights in Apr 2024
Response from Jada Sayles on 12 Apr 2024
Thank you for taking the time to share your valuable feedback with us regarding your recent experience at Crowne Plaza Atlanta Midtown. We are delighted to hear that you enjoyed the spacious room and bath. However, we apologize for any inconvenience caused by limited TV options. We appreciate your feedback and hope to have the pleasure of welcoming you back soon.

6/10 Okay

neha

Travelled with family, Business traveller
Disliked: Amenities
Check in took forever due to a ‘glitch’ No water in the room. Not the cleanest.
Stayed 1 night in Apr 2024
Response from Jada Sayles on 12 Apr 2024
Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We would like to extend our sincere apologies for any inconvenience caused during your check-in process due to a technical glitch. We understand the importance of providing a seamless check-in experience and we regret that we fell short on this occasion. Additionally, we would like to apologize for the lack of water in your room and the cleanliness issues you encountered. We take these matters very seriously and we will be reviewing our procedures to ensure that such issues are not repeated in the future. Thank you again for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.

2/10 Terrible

Alexa

Disliked: Staff & service, amenities, property conditions & facilities
Unfortunately, there was nothing special about the property. My shower head was damaged, and the wall around it was damaged by water.
Stayed 2 nights in Apr 2024
Response from Jada Sayles on 9 Apr 2024
Dear Alexa, Thank you for your feedback regarding your recent stay at our Crowne Plaza Atlanta Midtown hotel. We apologize for any inconvenience you experienced with the shower head and wall. Our team takes great pride in cleanliness and maintenance and has already addressed the issue. Please contact us if you have any further concerns. We hope to exceed your expectations in the future.

10/10 Excellent

Wilna

Stayed 4 nights in Mar 2024
Response from Jada Sayles on 4 Apr 2024
Dear Wilna, Thank you for sharing this positive review. We appreciate our location here in Atlanta Midtown just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service
We were very happy with this hotel overall, but they could be better about the room maintenance. The light by the door didn't work, the latch for the bathroom door was broken, and the bathtub drain was slow.
Stayed 2 nights in Mar 2024
Response from Jada Sayles on 2 Apr 2024
Dear Laura, Thank you for your feedback on your recent stay at our Crowne Plaza Atlanta Midtown hotel. We apologize for the inconvenience you experienced with the light, bathroom door latch, and bathtub drain. We have shared your concerns with our maintenance team and will take immediate action to rectify the issues. Your feedback helps us improve and provide the best experience for our guests. We hope to have the opportunity to provide you with an exceptional stay on your next visit. Thank you for choosing Crowne Plaza Atlanta Midtown.

10/10 Excellent

Notashia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience was good
Stayed 1 night in Nov 2023
Response from Jada Sayles on 30 Mar 2024
Dear Notashia, Thank you for your positive feedback about your stay at Crowne Plaza Atlanta Midtown. We're thrilled to have met your expectations and created a memorable experience. We look forward to welcoming you back for another exceptional stay.

10/10 Excellent

Duane

Liked: Staff & service, amenities, property conditions & facilities
Overall as advertised a very well kept property...and the room upgrade made it even sweeter!!
Stayed 1 night in Mar 2024
Response from Jada Sayles on 30 Mar 2024
Dear Duane, Thank you for reviewing Crowne Plaza Atlanta Midtown. We are delighted to have exceeded your expectations and that your room upgrade made your stay even better. Your five-star rating is truly appreciated. We look forward to welcoming you back in the future.

4/10 Poor

Martin

Travelled with family, Business traveller
Liked: Amenities
Disliked: Cleanliness
Old and dirty lobby and lounge furniture. Incredibly overpriced food and drink. Sheets and bedding had black spots all over.
Stayed 2 nights in Mar 2024
Response from Jada Sayles on 29 Mar 2024
Dear Martin, We apologize for any inconvenience you experienced during your stay at the Crowne Plaza Atlanta Midtown. Your feedback on our lobby and lounge furniture, food and drink prices, and cleanliness is appreciated. We have taken note of your comments and will address them promptly. We hope to exceed your expectations during your next visit to Atlanta. Please reach out to us if there is anything else we can do to enhance your future stays. Thank you for sharing your review.

4/10 Poor

Toneka

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I checked in and stayed there for three days. I never received any new bedding and I requested it twice. I called down for a new bedding, and I never got it and calling the front Numerous times, never got an answer and $50 a day for your valet parking is crazy when you stay at the hotel
Stayed 3 nights in Mar 2024
Response from Hotel Management on 27 Mar 2024
Thank you for sharing your experience from your recent stay with us, Toneka. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we will share your feedback with our leadership teams to ensure the necessary guidelines are in place to prevent this issue from happening in the future. We hope that you will give us another try and let us prove this to you during your next visit to Atlanta.

10/10 Excellent

Camilla

Stayed 1 night in Feb 2024
Response from Jada Sayles on 27 Mar 2024
Thank you for sharing this positive review. We appreciate our location here in Atlanta Midtown just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

8/10 Good

Kimbra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked the hotel overall, but there were some issues. First, do not pay extra for a balcony room. When we got to the room we were disappointed to find that we could not open the door to go out on the balcony. They have sealed all balcony doors. Secondly, the elevators were super slow. Otherwise, the facility is nice.
Stayed 2 nights in Mar 2024
Response from Daniel Balschi- Director of Operations on 23 Mar 2024
Thank you for your review. I will be sure our balcony information is updated

6/10 Okay

JahNiya

Liked: Staff & service
I didn’t like how I was charged extra money for being late and that i was put in a room with 2 beds instead of one. The hot water barely worked and the carpet was dirty.
Stayed 3 nights in Mar 2024
Response from Daniel Balschi- Director of Operations on 23 Mar 2024
Thank you for your review. I am sorry we fell short of expectations.

4/10 Poor

Ebony

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not that great the people at the front desk were rude, they took forever to answer the phone when I called the front desk, house keeping didn’t cleaned my room just gave me towels and I stayed 4 nights. I expected better and there is no access to the balcony, it’s bolted shut.
Stayed 4 nights in Mar 2024
Response from Daniel Balschi- Director of Operations on 23 Mar 2024
Thank you for your review. I am sorry we fell short of expectations. I will be coaching our team to provide friendlier service

6/10 Okay

Maleah

Stayed 1 night in Mar 2024
Response from Jada Sayles on 12 Apr 2024
Thank you for providing feedback on your stay at the Crowne Plaza Atlanta Midtown. We sincerely apologize for not meeting your expectations. Please provide us with more information about how we can improve your experience. We hope to have the opportunity to welcome you back in the future and provide a better experience.

10/10 Excellent

Quinterious

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful staff was great.
Stayed 2 nights in Mar 2024
Response from Jada Sayles on 21 Mar 2024
Dear Quinterious, Thank you for sharing this positive review. We appreciate our location here in Atlanta Midtown just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

2/10 Terrible

Darius

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
Close to everything downtown. I didn’t like the fact that our room wasn’t cleaned when we checked in, and the box spring was broken on one of the beds in one of the rooms that we paid for. Walking in to literal trash in our room and the linen not being changed was a big miss. I don’t know if the cleaning staff is overwhelmed, but this is a new experience for someone who travels a fair amount. Not a happy customer.
Stayed 2 nights in Mar 2024
Response from Jada Sayles on 20 Mar 2024
Dear Darius, We apologize for the inconvenience and unsatisfactory condition of your room during your stay at Crowne Plaza Atlanta Midtown. We take your feedback seriously and are actively investigating the issues with our housekeeping department. Please contact us directly to discuss your future reservation and make the necessary arrangements. We appreciate your understanding and hope to welcome you back soon.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jada Sayles on 20 Mar 2024
Dear Erica, Thank you for sharing this positive review. We appreciate our location here in Atlanta Midtown just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jada Sayles on 19 Mar 2024
Dear Chelsea, Thank you for sharing this positive review. We appreciate our location here in Atlanta Midtown just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

6/10 Okay

diana

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The property was nice. My room was dirty, the AC was broken and no one answers the phone at the front desk. Disappointed with the condition of the room and lack of housekeeping. Had to hunt down towels and there was trash in the hallways.
Stayed 3 nights in Mar 2024
Response from Jada Sayles on 18 Mar 2024
Dear Diana, We apologize for the issues you experienced during your recent stay at our Crowne Plaza Atlanta Midtown hotel. We are sorry for the cleanliness issues, the broken AC, the unavailability of the front desk, and the oversight in providing towels and trash in the hallways. We have shared your comments with our team and are working to rectify the issues as quickly as possible. We hope to have the chance to welcome you back in the future and provide you with the exceptional experience you deserve. If you have any further concerns, please feel free to reach out to our management team directly. Thank you for your feedback.

10/10 Excellent

Fanniqua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jada Sayles on 19 Mar 2024
Dear Fanniqua, Thank you for sharing this positive review. We appreciate our location here in Atlanta Midtown just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

2/10 Terrible

Rosaly

Disliked: Cleanliness, amenities, property conditions & facilities
The room was gross bed spreads when I pulled them back had mold on the sheets… the carpets had a bad smell… the hotel in general was just not it.. in the lobby they wanted $12 for a water bottle..
Stayed 3 nights in Mar 2024
Response from Jada Sayles on 18 Mar 2024
Dear Rosaly, We apologize for the room condition and the unpleasant smell of carpets. We will ensure the housekeeping team is aware and take necessary measures. We appreciate your feedback on the pricing of the water bottle. Your comments have been shared with the appropriate hotel management teams. We hope to have the opportunity to provide you with an exceptional experience in the future. Thank you for your valuable feedback.

10/10 Excellent

Sarah

Stayed 1 night in Mar 2024
Response from Jada Sayles on 9 Apr 2024
Dear Sarah, Thank you for leaving a 5-star review! We're glad you enjoyed our location in Atlanta Midtown. We hope to see you again soon.

10/10 Excellent

Badd

Stayed 3 nights in Feb 2024
Response from Shantrell Ringo on 5 Apr 2024
Hi, Badd, thank you for the 5 out of 5 ratings.

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, property conditions & facilities
The buffet was expensive, and the kitchen could not keep up with food being available. Not worth the price. Other than that, the hotel was great.
Stayed 3 nights in Mar 2024
Response from Jada Sayles on 15 Mar 2024
Dear Darla, Thank you for your feedback on your stay at Staybridge Suites Atlanta Midtown. We appreciate your positive comments and apologize for any inconvenience you faced with the buffet. We will address the issue with our kitchen team to ensure it does not happen again. Please reach out to our guest relations team if you need anything else. We look forward to welcoming you back for an even better experience.

4/10 Poor

Kit

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hidden fees at check in. Incorrect information regarding details on the Expedia app.
Stayed 2 nights in Mar 2024
Response from Jada Sayles on 13 Mar 2024
Dear Kit, Thank you for your feedback on your recent stay at our Crowne Plaza Atlanta Midtown hotel. We apologize for any inconvenience you experienced due to hidden fees and incorrect information on the Expedia app. We are committed to being transparent and providing accurate information to our guests. Your feedback is valuable in helping us improve our services. We would appreciate the opportunity to discuss your concerns further. We hope to have the chance to welcome you back in the future.

6/10 Okay

Karen

Travelled with family
Disliked: Property conditions & facilities
Lack of room service and it front desk answering phones. You have to leave your room to ask a question
Stayed 3 nights in Mar 2024
Response from Daniel Balschi- Director of Operations on 12 Mar 2024
Thank you for your feedbackYour concerns will be addressed with appropriate departments to improve our service.

10/10 Excellent

Laura

Stayed 4 nights in Mar 2024
Response from Jada Sayles on 2 Apr 2024
Dear Laura, Thank you for your positive feedback about your stay at Crowne Plaza Atlanta Midtown. We're thrilled to have met your expectations and created a memorable experience. We look forward to welcoming you back for another exceptional stay.

10/10 Excellent

Laura

Stayed 4 nights in Mar 2024
Response from Jada Sayles on 2 Apr 2024
Dear Laura, Thank you for your positive feedback about your stay at Crowne Plaza Atlanta Midtown. We're thrilled to have met your expectations and created a memorable experience. We look forward to welcoming you back for another exceptional stay.

6/10 Okay

Shannica Georgisha

Disliked: Property conditions & facilities
The property was basic , nothing over the top . Could use some renovations. Outdated . Rooms were spacious but had poor lighting. I couldn’t even take a mirror selfie & I was alone. No fridge in the room at the least. Ice machine was broken on my floor and I didn’t have access to other floors except the 3rd. I did like that they had a restaurant bar & a convenience shop. Hotel is located in a great location but other than that it was nothing special . Lobby was nice .
Stayed 3 nights in Mar 2024
Response from Daniel Balschi- Director of Operations on 12 Mar 2024
Thank you for your reviewWe are consistently looking to improve and use feedback like yours to improve our service

2/10 Terrible

Katrina

Disliked: Cleanliness, staff & service
No microwaves in rooms charged an extra at the hotel the coffee machine was dirty the coffee machine also did not make any hot water for tea.my last night in the hotel in the people next door was so loud after 2am
Stayed 3 nights in Mar 2024
Response from Daniel Balschi- Director of Operations on 12 Mar 2024
Thank you for your review.My sincerest apologies for the condition of your coffee machine and the loudness of your neighbors.

6/10 Okay

Kim

Liked: Cleanliness, staff & service
The hotel was nice, clean but needs some touch-ups. Peeling paint in bathroom. A refrigerator would have been nice. Ice machine wasn't working. First had a good breakfast. Next menu was limited and no turkey for turkey wrap when I tried to order.
Stayed 3 nights in Mar 2024
Response from Daniel on 10 Mar 2024
Thank you for your review

2/10 Terrible

Aaron

It was ok
Stayed 3 nights in Mar 2024
Response from Daniel on 10 Mar 2024
Thank you for your review

2/10 Terrible

Jennifer, Austin

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The room had a horrible draft from what looked like a converted patio sliding door closed off as a window. The seals were falling apart. The cold air would billow the curtains up with the draft. The room was very cold. The noise from the street and sirens could be heard as clearly as standing outside. Not as it should be especially from the 13th floor. The room phone to call the front desk and TV remote did not work. The staff was friendly and housekeeping done well. A shame the room conditions made the stay unbearable.
Stayed 4 nights in Feb 2024
Response from Jada Sayles on 6 Mar 2024
Dear Jennifer, Thank you for your recent stay at Crowne Plaza Atlanta Midtown. We apologize for the inconvenience you experienced and for falling short of your expectations. We are sorry about the draft in your room, the noise disturbance, and the issues with the phone and TV remote. However, we're glad that you found our staff to be friendly and housekeeping service to be good. We value your feedback and will work on improving our services. Please consider staying with us again in the future.

10/10 Excellent

Clara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Safe and good area.
Stayed 4 nights in Feb 2024
Response from Jada Sayles on 5 Mar 2024
Dear Clara, Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found our hotel, Crowne Plaza Atlanta Midtown, clean and comfortable during your stay. Ensuring the safety and well-being of our guests is our utmost priority, and we are delighted to know that you felt secure in our premises. Our location in a good area adds an extra layer of peace of mind for our guests, knowing that they are in a safe and convenient environment. We truly appreciate your kind words and are grateful for your five-star rating. It is always a pleasure to exceed our guests' expectations, and we are glad to have succeeded in delivering a memorable stay for you. We hope to have the pleasure of welcoming you back to our hotel in the near future. Should you need any assistance or have any special requests for your next visit, please do not hesitate to reach out to our dedicated team.

6/10 Okay

Linda

Liked: Staff & service
The property is mediocre at best and parking is $50/night. The location is great.
Stayed 2 nights in Mar 2024
Response from Jada Sayles on 4 Mar 2024
Dear Linda, Thank you for your feedback about your stay at Crowne Plaza Atlanta Midtown. We apologize for not meeting your expectations. We appreciate your comments and will use them to improve our offerings in the future. We'll take your feedback into consideration. We're glad that you enjoyed our prime location and hope to welcome you back for an improved experience.

10/10 Excellent

Violet

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was very close to Georgia Tech, great location.
Stayed 1 night in Mar 2024
Response from Jada Sayles on 4 Mar 2024
Dear Violet, Thank you for sharing this positive review. We appreciate our location here in Atlanta Midtown just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

8/10 Good

Mary

Liked: Staff & service, property conditions & facilities
The room was okay but the office chair had white body fluids on it that was very disgusting.
Stayed 3 nights in Feb 2024
Response from Jada Sayles on 4 Mar 2024
Dear Mary, Thank you for your feedback about your stay at Crowne Plaza Atlanta Midtown hotel. We are sorry about the inconvenience you faced with the cleanliness of the office chair. Please rest assured that we have addressed this issue with our housekeeping team to ensure that it doesn't happen again. We appreciate your acknowledgment of our services and would love to have another opportunity to provide you with an exceptional stay. Thank you for choosing our hotel.

8/10 Good

Mariana, Macon

Liked: Cleanliness, staff & service
I like it
Stayed 1 night in Mar 2024
Response from Jada Sayles on 3 Mar 2024
Dear Mariana,Thank you for your recent feedback about your stay at our Crowne Plaza Atlanta Midtown. We are delighted to hear that you had an enjoyable experience with us overall. We appreciate your input and would love to learn more about what specifically made your stay memorable. This will help us to continually improve our services and provide an exceptional experience for all our guests. Thank you for choosing our hotel and we look forward to welcoming you back in the future.

6/10 Okay

Andrea

Business traveller
Liked: Staff & service
Disliked: Amenities
It’s was a decent stay.
Stayed 3 nights in Feb 2024
Response from Jada Sayles on 3 Mar 2024
Thank you for your feedback on your stay at Crowne Plaza Atlanta Midtown. We apologize for any inconvenience and appreciate your honest review. Your feedback is valuable to us and we hope you'll consider staying with us again. Thank you for choosing Crowne Plaza Atlanta Midtown.

4/10 Poor

Miriam

Business traveller
Disliked: Staff & service, property conditions & facilities
Would not recommend
Stayed 2 nights in Feb 2024
Response from Jada Sayles on 3 Mar 2024
Dear Miriam, Thank you for your feedback on your recent stay at Crowne Plaza Atlanta Midtown hotel. We apologize for any inconvenience or disappointment you experienced. We would appreciate the opportunity to address your concerns personally. Please contact our guest relations department. We sincerely apologize and look forward to welcoming you back.

8/10 Good

Chase

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing.
Stayed 4 nights in Feb 2024
Response from Jada Sayles on 28 Feb 2024
I am delighted to hear that you enjoyed your stay with us. We greatly appreciate your positive feedback regarding our friendly staff. Thank you for choosing to stay with us.