- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience ever, When we came at the desk. They told us we didnt have reservation and expedia website is just a scam. They said that they are already fully booked and they changed the hotel name to Hana hotel or whatever. But the desk clerk was very rude too, she didnt even try to look for our reservation that was already been paid for for atleast 5days before we came there. I had to ask for a refund from expedia and had to find another hotel to stay somewhere close by cause this genesis was filty bogus.