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Reviews of Swiss Heidi Hotel

3.5 out of 5
Swiss Heidi Hotel
Werkhofstrasse 1, Maienfeld, GR

Reviews

8.4

Very good

Rating 10 - Excellent. 58 out of 164 reviews" "
Rating 8 - Good. 81 out of 164 reviews" "
Rating 6 - Okay. 18 out of 164 reviews" "
Rating 4 - Poor. 6 out of 164 reviews" "
Rating 2 - Terrible. 1 out of 164 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Arindam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Guodong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, quite room
Stayed 1 night in Mar 2024

10/10 Excellent

Florania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a small town it is a good hotel (I think the only one) but the staff (Rosa, Alba her dog and other girl - can’t remember name - but took a pic w her) made it even better. Super helpful with everything. Went the extra mile to make sure we got to our destinations. Highly recommend this hotel.
Stayed 1 night in Jan 2024
Response from Swiss Heidi Hotel Team on 15 Jan 2024
Thank you very much for your feedback and for visiting us. We thank you for this great review and would be very pleased to welcome you for another stay.

10/10 Excellent

saeed

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

8/10 Good

ATSUSHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Swiss Heidi Hotel Team on 20 Jun 2023
Sehr geehrter Atsushi Herzlichen Dank für Ihren Aufenthalt und die Bewertung von Ihrem Aufenthalt. Über einen Wiederbesuch würden wir uns sehr freuen. Herzliche Grüsse Ihr Swiss Heidi Hotel Team

10/10 Excellent

Eli Eliahu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location, very good breakfast, free parking. No refrigerator in the room, and water warming for coffee or tea in the room

8/10 Good

United

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The Swiss Heidi Hotel was a nice place for a short stay. The decor is “IKEA”ish, but up to date. Lots of windows so you can see the beautiful mountains. The breakfast was adequate. Location was not center of town and in more of an industrial area, but the town is close by. This is the town where the beautiful children’s author created the story “Heidi” and you can see the inspiration!
Stayed 2 nights in Sep 2021

6/10 Okay

Mauro

Liked: Cleanliness
Hotel for a brief stopover
Somehow outdated style and not in best condition but good location near train station, highway exit and city center in walking distance. All you need for a brief stopover.
Stayed 1 night in May 2019
Response from Bettina on 31 May 2019
Dear Mauro Thank you very much for your good rating. We are satisfied, that you liked the location of our Hotel. We wish to welcome you again. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Bettina on 3 Nov 2018
Lieber Gast Ganz herzlichen Dank für Ihre gute Bewertung und für die Zeit, die Sie sich dafür genommen haben. Wir würden uns riesig freuen, Sie demnächst wieder bei uns willkommen heissen zu dürfen. Liebe Grüsse aus der schönen Bündner Herrschaft

8/10 Good

FrequentTravelr, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quick night layover for us. Noticeable cow dung smell outside upon exiting private free open air car parking lot (there's even a statue of a cow at the entrance.) Rooms were very clean with plenty of storage space. Breakfast buffet was nice touch with even a fresh squeeze orange juice machine, assorted baked breads and croissants, assorted cured meats in addition to standard breakfast items. Across the street was a machinery (?) shop so could be loud upon opening windows during business hours. No AC, so room can get hot and stuffy, but didn't want to open windows due to cow dung smell however (not noticeable inside the rooms).
Stayed 1 night in Aug 2018
Response from Bettina on 13 Oct 2018
Dear Guest Thank you very much for rating us. Nice to hear, that you liked the breakfast buffet. We regret, that it smells for you, but unfortunately we can not do anything about the smell outside. Nevertheless we hope to welcome you again and remain with Kind regards from Maienfeld

10/10 Excellent

Hassan M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice views, and convenient location for a business trip
Response from Bettina on 1 Apr 2018
Dear Hassan Thank you very much for your great rating. It is very nice to hear, that you liked your stay in our Hotel and we really hope to welcome you soon again. Best regards from Maienfeld

10/10 Excellent

John, Cali, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A breakfast buffet to day for
The Swiss Heidi Hotel was a beautiful experience. The price for my room was fair and everything was clean. Very friendly and helpful staff. The location is convenient, if you are traveling by car, because it is close to the Highway ( but absolutely quiet) with plenty of parking space. The view from the rooms and especially from the panorama room is breathtaking.
Stayed 1 night in Dec 2017
Response from Bettina on 24 Jan 2018
Dear John What a great rating, thank you so much. It ist a pleasure to hear, that you liked your stay in our Hotel and that you specially liked the breakfast buffet. We hope to welcome you again and remain with kind regards from Maienfeld

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High Life
Good service. Friendly staff. Nice location. Food ok. Facilities as expected for price.
Stayed 1 night in Jul 2017

8/10 Good

Lai Ming, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, but there is less decorations about Heidi, my sister live there 10 years ago, there are some sheeps at the back of hotel and a robot for cutting grass but there nothing now. Besides, for the room decoration, my sister said there is Heidi's logo on the window but no now.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Quiet location but still near the highway for easy access! Very cute and great staff. Very easy and fast check in.

8/10 Good

Naama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Margaret, Christchurch, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good little hotel
prettygood lettle hotel overall

10/10 Excellent

Bader, PISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel
It was a nice stay

4/10 Poor

Jack, Houston, TX

Liked: Cleanliness
Disliked: Room comfort
Industrial and Sterile
Hotel was advertised as kid friendly Swiss experience in majestic area. Nothing could be further from the truth. It is located in an industrial zone and has absolutely no outside other than a very busy parking lot. Not at all child friendly. Very clean and very European basic. Tiny rooms. Bed was a small Murphy bed with hard mattress. No amenities to speak of. Some of the staff were very friendly, others VERY stiff and proper. None had any knowledge of the area. Front desk staff jacked up the price by $70 upon arrival and made sure to charge every extra they could - including printing our map to the airport and our boarding passes - rather than advise us that there was a computer with free printer one level up. We discovered that a few hours later - it was out of ink and all the front desk person did was shrug. Breakfast was great. Plenty to choose from and very sanitary. Even a machine to cook your own eggs. Overall - great for a business traveler - not the place to stay if you have kids or want a Swiss experience, room with a view or somewhere to run around outside.

10/10 Excellent

Leigh, PNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
delightful
beautiful new hotel with magnificent views

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds
Clean and comfy hotel, little odd but fun. Good for a stop over or the snow

8/10 Good

Alan, Lugano, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near the Highway exit
I stayed there 1 night with my fiancee, because we decide to go 1 weekend by Bad Ragaz Tamina Thermen. The hotel is 1 minute from Bad Ragaz highway exit, and 3 minutes by car from the Thermen. Staff was really friendly, we had a nice room with hills view, and the breakfast was perfect: everything we needed was there. despite the location I think it's worth to stay here.

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Swiss Heidi Hotel Team on 15 Jan 2024
Herzlichen Dank für die Rückmeldung. Wir würden uns sehr freuen, Sie zu einem späteren Zeitpunkt wieder bei uns begrüssen zu dürfen.

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Swiss Heidi Hotel Team on 15 Jan 2024
Lieber PatrickHerzlichen Dank für die gute Bewertung. Wir würden uns sehr freuen, Sie zu einem späteren Zeitpunkt bei uns begrüssen zu dürfen.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Your Swiss Heidi Hotel Team on 15 Jan 2024
Lieber MartinWir danken Ihnen für die tolle Bewertung und den damit verbundenen Aufenthalt. Wir freuen uns auf einen weiteren Besuch und stehen für weitere Fragen gerne zur Verfügung.

10/10 Excellent

Karin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr Freundliches Personal. HILFSBEREIT. SAUBER UND Gründlich. Gut Gelegen.
Stayed 2 nights in Sep 2023
Response from Swiss Heidi Hotel Team on 2 Oct 2023
Liebe KarinVielen herzlichen Dank für Ihre tolle Bewertung. Wir freuen uns riesig darüber und hoffen, Sie schon bald wieder bei uns begrüssen zu dürfen.

8/10 Good

Osamu

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Räto

Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jul 2023

8/10 Good

Jochen

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr schön für eine Übernachtung. Mehr braucht es nicht
Stayed 1 night in Jul 2023
Response from Swiss Heidi Hotel Team on 30 Jul 2023
Sehr geehrter Jochen Herzlichen Dank für Ihr Feedback zu Ihrem Aufenthalt. Es freut uns, dass Sie einen schönen Aufenthalt bei uns hatten. Wir würden uns sehr über einen Wiederbesuch bei uns freuen und stehen für weitere Fragen gerne zur Verfügung. Herzliche GrüsseIhr Swiss Heidi Hotel Team

10/10 Excellent

Rie

Liked: Cleanliness, staff & service, property conditions & facilities
The staffs of the reception was very kind and helpful.
Stayed 2 nights in Jul 2023
Response from Your Swiss Heidi Hotel Team on 30 Jul 2023
Dear Rie Thank you very much for your feedback to your stay in our hotel. We hope that we see you next time when you are in the area. Kind Regards Your Swiss Heidi Hotel Team

8/10 Good

Dieter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Swiss Heidi Hotel Team on 30 Jul 2023
Sehr geehrter DieterHerzlichen Dank für Ihren Aufenthalt bei uns im Swiss Heidi Hotel und die damit verbundene Bewertung. Es freute uns zu lesen aufgrund Ihrer Bewertung, dass Sie einen schönen Aufenthalt hatten. Über einen Wiederbesuch würden wir uns sehr freuenHerzliche Grüsse aus MaienfeldIhr Swiss Heidi Hotel Team

10/10 Excellent

Mona BO

Stayed 1 night in Jul 2023
Response from Swiss Heidi Hotel Team on 30 Jul 2023
Sehr geehrte Mona Herzlichen Dank für Ihre Bewertung nach Ihrem Aufenthalt bei uns im Swiss Heidi Hotel. Es freut uns zu lesen aufgrund Ihrer Bewertung, dass Sie einen schönen Aufenthalt hatten. Über einen Wiederbesuch würden wir uns sehr freuen. Herzliche Grüsse Ihr Swiss Heidi Hotel Team

10/10 Excellent

Reto

Stayed 1 night in Jun 2023
Response from Swiss Heidi Hotel Team on 2 Jul 2023
Lieber Reto Herzlichen Dank für Ihre Bewertung. Wir freuen uns auf Ihren WiederbesuchHerzliche GrüsseIhr Swiss Heidi Hotel Team

10/10 Excellent

Lisa

Stayed 1 night in Jun 2023
Response from Swiss Heidi Hotel Team on 30 Jul 2023
Sehr geehrte LisaHerzlichen Dank für Ihre Bewertung nach Ihrem Aufenthalt bei uns. Es freut uns aufgrund Ihrer Bewertung zu sehen, dass Sie einen schönen Aufenthalt hatten. Über einen Wiederbesuch würden wir uns sehr freuen. Herzliche Grüsse aus Maienfeld

10/10 Excellent

Sven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freundlic.Praktisch.Gut!
Sehr freunliches Personal. Hilfsbereit. Praktisch gelegen.
Stayed 1 night in Jun 2023
Response from Swiss Heidi Hotel Team on 20 Jun 2023
Sehr geehrter Sven Herzlichen Dank für Ihren Aufenthalt bei uns im Swiss Heidi Hotel und die damit verbundene Bewertung. Es freut uns sehr, dass Sie einen schönen Aufenthalt bei uns hatten. Ihr Lob an unser Personal leiten wir sehr gerne weiter. Über einen Wiederbesuch würden wir uns sehr freuen. Ihr Swiss Heidi Hotel Team

6/10 Okay

Pierre-Alexander, Schwabach

Liked: Staff & service
War ok. Aber mehr auch nicht.
Stayed 1 night in May 2023
Response from Swiss Heidi Hotel Team on 20 Jun 2023
Sehr geehrter Pierre-AlexanderHerzlichen Dank für Ihre Bewertung und den damit verbundenen Aufenthalt bei uns im Haus. Es freut uns nicht zu hören, dass Ihr Aufenthalt nicht Ihrer Zufriedenheit entsprochen hat. Gerne würden wir erfahren warum dies nicht so war und was Sie genau gestört hat. Weil nur wenn wir Feedback von unseren Gästen bekommen können wir an uns arbeiten.

8/10 Good

Luciana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Swiss Heidi Hotel Team on 31 Mar 2023
Herzlichen Dank für Ihre Bewertung und die Zeit welche Sie sich dafür genommen haben. Über einen Wiederbesuch würden wir uns sehr freuen. Herzliche Grüsse Ihr Swiss Heidi Hotel Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Easy stay
Fast and clean. Good breakfast.
Stayed 2 nights in Feb 2023
Response from Your Swiss Heidi Hotel Team on 31 Mar 2023
Dear GuestThank you very much for your feedback. We hope to welcome you again during your next stay. ry much for your stay and the feedback.

8/10 Good

Sabina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
wie immer, alles wunderbar, weiter so:)
Stayed 1 night in Feb 2023
Response from Swiss Heidi Hotel Team on 31 Mar 2023
Guten Abend Sabina Herzlichen Dank für diese Bewertung es freut uns sehr, dass Sie einen tollen Aufenthalt bei uns hatten. Wenn der nächste Besuch im Heidiland geplant ist würden wir uns sehr über einen Wiederbesuch freuen. Herzliche Grüsse Ihr Swiss Heidi Hotel Team

10/10 Excellent

Tamara

Stayed 1 night in Oct 2022

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2022
Response from Swiss Heidi Hotel Team on 10 Oct 2022
Sehr geehrte Frau Kim Herzlichen Dank für Ihre Bewertung diese freut uns sehr. Auf einen Wiederbesuch würden wir uns sehr freuen. Ihr Swiss Heidi Hotel Team

6/10 Okay

Rutz

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Die Servicemitarbeiterin im Bistro war leider sehr demotiviert und unfreundlich. Sie hat uns erst nach langem Warten und auf unsere Anfrage ob wir einen Kaffee bestellen dürfen, widerwillg einen serviert. Auch lief ein Hund frei zwischen Reception und Buffet hin und her.
Stayed 1 night in Aug 2022

6/10 Okay

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Das Essen
Stayed 1 night in Aug 2022

8/10 Good

Cynthia

Stayed 1 night in Jul 2022

8/10 Good

Christian

Stayed 1 night in Jul 2022

8/10 Good

Stian

Stayed 1 night in Jul 2022

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Alles gut
Stayed 3 nights in Jul 2022

10/10 Excellent

Rosalba

Stayed 2 nights in Apr 2022