Outdoor pool, pool umbrellas, pool loungers

Reviews of Mercure Alice Springs Resort

4.5 out of 5
Mercure Alice Springs Resort
34 Stott Terrace, East Side, NT

Reviews

8.4

Very good

Rating 10 - Excellent. 378 out of 1004 reviews" "
Rating 8 - Good. 441 out of 1004 reviews" "
Rating 6 - Okay. 126 out of 1004 reviews" "
Rating 4 - Poor. 38 out of 1004 reviews" "
Rating 2 - Terrible. 21 out of 1004 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Steven

Travelled with partner
No hot water in the morning for a shower. So overpriced in comparison to others.
Stayed 1 night in Mar 2024

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Helpful staff. Great location.
Stayed 1 night in Feb 2024

8/10 Good

Jung, virginiabeach

Travelled with partner
Good was good but limited menus. Very safe with security. Easy to get to surrounding sights. Except long drive to Ayer’s Rock and sights near that like the famous canyon closer to Ayer’s Rock area, whose name slips me and which we did not have time to see. Protect yourself from the heat and flies!
Stayed 4 nights in Mar 2024

2/10 Terrible

Chay

Stayed 2 nights in Feb 2024

2/10 Terrible

Eunice

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Mercure Alice Springs Resort management had zero compassion when we tried to cancel approx 14 days ago when our mum passed away and had to cancel our 7 week trip to Australia after 2 weeks in New Zealand and return home to Toronto. Just because it was a non refundable booking - They refused a refund nor a credit for a future stay. As info - Every single hotel and airline and tour we had booked in Australia showed great compassion and kindness at this difficult time except Mercure Alice Springs Resort. We were refunded and credited by every single one except them. We definitely will be returning for our dream vacation to Australia this time with additional family and will definitely NOT be booking with you and will never refer your chain of hotels nor book with you’ll ever again. Truly shameful not to even show some consideration - just any consideration.
Stayed 1 night in Feb 2024
Response from Ian on 27 Feb 2024
Good afternoon EuniceI'm sorry for your loss.Though I'm a little confused with your comments and review.You actually stayed with us last night, Monday 26th February. I even spoke to you as you were leaving your room on one occasion.If, as you state, every other hotel and airline refunded you I'm not sure how you were here and not back in Toronto.I'm more than happy to discuss and clarify this matter further with you.regards

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort near town. The pool was really delightful and relaxing and staff couldn’t do enough to help.
Stayed 4 nights in Jan 2024
Response from Ian on 30 Jan 2024
Hi HarrietThank you for your review and comments.We are glad that you enjoyed your stay with us. We look forward to welcoming you back.regards

6/10 Okay

Matt

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Ian on 17 Jan 2024
HI MattThanks for your review score

8/10 Good

Majdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mixed Experience at Mercure Alice Springs Resort
My recent stay at Mercure Alice Springs Resort had its highs and lows. The room in building 2 was clean and well-maintained, providing a comfortable space. However, the promised internet proved unreliable, which was a significant inconvenience as i work remotely. The standout feature was the welcoming and helpful staff, who were always ready to assist. Unfortunately, my room's proximity to the street led to early morning noise, attributed to aboriginal individuals. In summary, Mercure Alice Springs Resort offers a comfortable stay with excellent staff, but the inconsistent internet and street noise may impact some guests' enjoyment.
Stayed 2 nights in Dec 2023
Response from Ian on 27 Dec 2023
Hi MajdiThank you for your review and comments.We are working on the internet issue you mentioned and hopefully will prove to be more reliable going forward.I'm glad that you generally enjoyed your stay with us.regards

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing. Clean and comfortable
Stayed 1 night in Dec 2023
Response from Ian on 27 Dec 2023
Hi PaulThanks for your review and comments, I will pass them onto the team.We look forward to welcoming you back

10/10 Excellent

Mark

Stayed 3 nights in Dec 2023
Response from Ian on 2 Jan 2024
Hi MarkThank you for your review score.We are glad that you enjoyed your stay with us.regards

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located
The hotel is wonderfully located a short walk from the center of town where the restaurants and galleries are located.
Stayed 3 nights in Dec 2023
Response from Ian on 10 Dec 2023
Hi CharlesThank you for your review and we are glad that you enjoyed your stay with us.We look forward to welcoming you back the next time you happen to be in the Alice.regards

8/10 Good

stephen

Liked: Staff & service
Staff was very friendly and helpful. The restaurant on site had good meals. The place is a bit dated.
Stayed 4 nights in Nov 2023
Response from Ian on 6 Dec 2023
Hi StephenThanks for your feedback and comments.We are glad that you enjoyed your stay with us and we look forward to welcoming you back the next time you are in Alice.regards

10/10 Excellent

Eseta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I love this place and mostly I love the service. Feeling secure and feeling that everyone is family. Rooms are spacious and never worrying about my car at the car park. Food are so so good. Thank you and will always back.
Stayed 1 night in Dec 2023
Response from Ian on 6 Dec 2023
Hi EsetaThank you for your comments, we love having you stay with us. We are glad that you feel part of the family.We look forward to welcoming you back.regards

8/10 Good

ELAINE

Stayed 3 nights in Nov 2023
Response from Ian on 23 Dec 2023
Thank you for your review score.We are glad that you enjoyed your stay with us

10/10 Excellent

Wendy Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly & efficient
Stayed 3 nights in Nov 2023
Response from Ian on 3 Dec 2023
Hi WendyThank you for your comment and review score.We are glad that you enjoyed your stay with us and we look forward to welcoming you back.regards

8/10 Good

Ellen L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So many trees and bushes brought myriad of bird species to the property. The sights and sounds were lovely!
Stayed 4 nights in Nov 2023
Response from Ian on 27 Nov 2023
Hi EllenWe are glad that you loved all the trees around the property, they certainly bring in all variety of birds.regardsIan

10/10 Excellent

carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was with walking distance to town center. staff was very friendly and helpful
Stayed 2 nights in Nov 2023
Response from Ian on 27 Nov 2023
Hi CarolThanks for your review and comments. I will pass them onto the staff.regards

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt like home 🏡
Stayed 1 night in Nov 2023
Response from Ian on 27 Nov 2023
Hi StephanieThanks for your review and comment. We are certainly happy that it felt like home, it's what we aim for in every visit.regards

6/10 Okay

Al

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Ian on 15 Nov 2023
Thank you for posting your review scoreregards

10/10 Excellent

Niko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay and amazing staff!
Amazing stay at Mercure Hotel in Alice Springs! Arrived there at 10:30am, all the staff were so friendly and helpful! They gave me a free room upgrade which I didn’t even ask for, let me check in early and check out late! Couldn’t ask for anything more. Highly recommend this place and will be coming back for sure!
Stayed 2 nights in Oct 2023
Response from Ian on 30 Oct 2023
Hi NikoThanks for your review.I will pass your comments on to the staff, they will be pleased to read them.We are glad that you enjoyed your stay withy us.regards

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Ian on 30 Oct 2023
Thank you for your review score.We are glad that you enjoyed your stay with us.regards

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good.
Stayed 2 nights in Oct 2023
Response from Ian on 26 Oct 2023
Thanks GaryHope we will see you again when you are next in town

10/10 Excellent

Miguel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay near the center of Alice Spring
The Mercure hotel is very close to the center of town just a short walking distance. It has a very good restaurant on site. The main issue is that the Internet does not work in the rooms, apparently only in the lobby area. Additionally, the rooms can improve a little bit on cleanliness, especially in the Bathroom area. Besides that, it’s a good hotel.
Stayed 1 night in Oct 2023
Response from Ian on 25 Oct 2023
Hi MiguelThank you for your review.The wifi is available, or should be, over the whole property - I will look into why it isn't at this time.regards

2/10 Terrible

Judy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room’s dirty cockroaches in the bedroom and bathroom very dirty and In your picture it’s says it has swim up bar but doesn’t operate so should be taken down and not shown. I would like some sort of refund I was supposed to have garden view but was a road view with lots of noise hard to sleep only got 8 hours sleep in 5 days not happy with the motel at all would never every stay there again and would recommend it to anyone.
Stayed 5 nights in Oct 2023
Response from Ian on 25 Oct 2023
Hi JudyThank you for your review.We are sorry that the hotel didn't live up to your expectations on this occasion, as we strive to always please our guests.The swim up bar has been removed from all websites, so I'm unsure where you have seen this.In regards to the room, did you notify anyone of your concerns? We could have moved you rooms and been able to then looked at the issue.regards

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ian on 18 Oct 2023
Hi GordonThank for your review and we are glad that you enjoyed your stay with us.We look forward to welcoming you back

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff helped us with our luggage. Room was very big comfortable king bed and tasty meals. All the staff were very friendly and talkative.
Stayed 2 nights in Oct 2023
Response from Ian on 18 Oct 2023
Hi ValerieI'm glad we could help and you enjoyed your stay with us.We look forward to welcoming you backsafe travels

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious with a comfortable bed. Very quiet location. Front desk service was excellent at check in and check out. Breakfast was good, dinner was good. Overall a pleasant stay for the one night we were there.
Stayed 1 night in Sep 2023
Response from Ian on 18 Oct 2023
Hi ChristineThank you for your review and we are glad that you enjoyed your stayregards

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A welcome oasis in the desert after a long hot day
The hotel was generally very good, what let it down for us was the single bed was a little on the narrow side and the bathroom although functioned very well we did notice some rust staining just below the bottom hinge of the shower door. There was also some grout missing from the tiled area on the outside of the shower. We also saw some small cockroaches appear late on in the evening in the bathroom. They might have come through the gap in the grouting previously mentioned. But overall it was a great stay with great facilities and close to the town centre. I would recommend staying here
Stayed 2 nights in Sep 2023
Response from Ian on 18 Oct 2023
Hi sallyThank you for your review and comments. The issues in the room have been rectified.We look forward to welcoming you backregards

10/10 Excellent

Dhansingh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 1 night in Aug 2023
Response from Ian on 18 Oct 2023
Thank you for your review score

6/10 Okay

Gerald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice cool airy buildings Not any character and needing a good cleaning Breakfast not that nice, missing freshness and authentic food
Stayed 2 nights in Sep 2023
Response from Ian on 18 Oct 2023
Hi GeraldThank you for your comments and I have brought them up with Exec Chef, we are unsure what you mean by authentic food especially at breakfastregards

6/10 Okay

Kenneth

Travelled with partner
Disliked: Property conditions & facilities
Room was 3 star for a 4.5 star price There was rice on carpet from previous occupants and the bathroom floor had dirt around the edges Toilet seat had rubber stops missing so moved around when seated if you were not careful Uncollected used dinner plates and cutlery outside our door from previous occupants Parking was hit and miss as all occupied unless you got lucky so had to park in no s parking area overnight
Stayed 1 night in Sep 2023
Response from Ian on 18 Oct 2023
Hi KennethMy apologies about the state of the room, this has been brought up with the Housekeeping Manager & team and the other issues with maintenance which have been rectified.We do look forward to welcoming you back the next time you may be visiting.regards

8/10 Good

Kenneth

Liked: Cleanliness
Disliked: Staff & service
Generally OK some staff very distant and music far too loud in the restaurant.
Stayed 3 nights in Aug 2023
Response from Ian on 18 Oct 2023
Hi KennethThanks for taking the time to tell us about your stay.You'll be pleased to know that the music has been turned down.I'm glad that you generally enjoyed your stay.regards

2/10 Terrible

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 2 nights in Aug 2023
Response from Ian on 18 Oct 2023
Thank you for your review

8/10 Good

Dana

Stayed 1 night in Aug 2023
Response from Ian on 18 Oct 2023
Thanks for your review

8/10 Good

Lex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ian on 18 Oct 2023
Thank you for your review score

4/10 Poor

Esther

Travelled with family
Disliked: Property conditions & facilities
Really run down, the bathrooms were dirty. The whole place needs a coat of paint and a clean up.
Stayed 3 nights in Aug 2023
Response from Ian on 18 Oct 2023
Hi EstherThanks for your comments.We have recently been painting, constantly, the team have been concentrating on the outside of the property at present but inside is next.I have brought up your issues with the housekeeping team.regards

8/10 Good

Alan Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good property but bathrooms showing signs of age. Not having soft close toilet seats is an example and aging showers. Also adjoining room was not soundproofed. But overall, a safe property, easy parking and decent amenities on site.

10/10 Excellent

Lachlan

Stayed 1 night in Jul 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Note - - my room looked like it had some plaster work completed recently that was not cleaned up...plaster pieces in the shower, bathroom and entry space. Otherwise was all perfect
Stayed 1 night in Jul 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Jenny

Staff were fine Food was good rooms ok but the whole area needs a spruce up looks like an old Gail or detention centre
Stayed 1 night in Jul 2023

8/10 Good

Jenni

Liked: Cleanliness, staff & service, property conditions & facilities
A nice place to stay. Very quiet, good pool, nice restaurant and very comfortable bed.
Stayed 1 night in Jul 2023

10/10 Excellent

Heiura

Stayed 1 night in Jul 2023

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs a bit of an upgrade.
Quiet location, comfortable enough room but a bit worn and dated. Hotel has plenty of secure parking. Restaurant has a varied menu with a number of dishes featuring Australian farmed barramundi. Pity the emphasis on local products did not stretch to the bar - no draught beer, despite there being a craft brewery in town, and cheap merlot from NZ rather than something decent from Australia.
Stayed 1 night in Jun 2023

6/10 Okay

Veronica

Travelled with partner
Disliked: Property conditions & facilities
Our room was adjacent an exterior doorway and the noise of people coming and going was a problem - door slammed constantly - would have been so easy to install a soft close mechanism. At night there were people sitting on the steps of this doorway playing music and talking loudly on phones - at 3 and 4 am. No answer from "24-hour" reception so had to go outside to ask them for some consideration. Water pressure, hot water available for 2 adults to have short showers, toiletries, and Wi-Fi need an upgrade. Restaurant service was slow, food was OK but expensive.
Stayed 3 nights in Jun 2023

4/10 Poor

Peter

Business traveller
Disliked: Staff & service, property conditions & facilities
$350 a night for 3 star service and
Very disappointed! Breakfast couldn’t eat… poor buffet breakfast with scrambled eggs or overcooked boiled eggs. Bathroom was equivalent to that of a 3 star max standard. Dinner was expensive with poor service, I sat for 30 minutes with a half full restaurant before being served… 15 minutes of attempted eye contact with staff was not successful. The meal however was tasty!
Stayed 3 nights in Jun 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Large, clean room. Secure grounds.
Stayed 1 night in Jun 2023

8/10 Good

Huijia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Celeste

Stayed 1 night in May 2023

8/10 Good

Wayne

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Need to give this one a 2nd chance
Great setting and within easy walk into town centre. Room was clean and bed comfortable. Staff tended to be abrupt at times when you could find one to assist. I presume they may have been short staffed.
Stayed 3 nights in May 2023