Seasonal outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas

Reviews of The Classic Desert Aire Hotel

3 out of 5
The Classic Desert Aire Hotel
1021 S White Sands Blvd, Alamogordo, NM

Reviews

8.8

Excellent

Rating 10 - Excellent. 731 out of 1191 reviews" "
Rating 8 - Good. 295 out of 1191 reviews" "
Rating 6 - Okay. 91 out of 1191 reviews" "
Rating 4 - Poor. 45 out of 1191 reviews" "
Rating 2 - Terrible. 29 out of 1191 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the motel is nice. It’s clean and well managed for the price point. I wouldn’t stray too far from the hotel at night time.
Stayed 1 night in Mar 2024

10/10 Excellent

Bryan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place to stay. It was very clean, very quiet. The front desk staff were always super friendly and helpful. A great place to stay with our two mini-schnauzers!
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher, Erie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, decorated with beautiful native American murals, with clean and spacious rooms. The included full breakfast was delicious and convenient, the gift shop was wonderful and the staff were friendly and helpful.
Stayed 1 night in Mar 2024

6/10 Okay

Jacob

Travelled with partner
Liked: Cleanliness, staff & service
Some light fixtures did not work and the sink was leaky
Stayed 1 night in Mar 2024
Response from Susan on 28 Mar 2024
Jacob, I am so sorry that things were wrong in your room. Thank you for the feedback -- will have maintenance be checking on these issues in all rooms

8/10 Good

Hendrik-Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Usually “free breakfast” means cereal and a waffle machine. Here your free breakfast is cooked to order, with a number of different options available. It can be a bit slow and disorganized. Stop whining - it’s free and it’s fresh. Great staff, cool gift shop, no complaints about the room. I would happily stay here again.
Stayed 1 night in Mar 2024
Response from Susan on 28 Mar 2024
Hendrik,Thank you for your kind review. We appreciate it and YOU. Hope to see you again so you can see our newly remodeled rooms and what changes we will make to our breakfast offerings.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great breakfast and cool vibe!
Stayed 1 night in Mar 2024
Response from Susan on 28 Mar 2024
Thank you, Dan. We appreciate the kind review.. (We love creating that cool vibe!)

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Susan on 28 Mar 2024
Gregg,Thank you for your review. We appreciate it and YOU.

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent motel. The condition of the property, bedding, furniture, jetted tub, decorations, location, office, dining, great breakfast, and prices. We would definitely stay again
Stayed 1 night in Mar 2024
Response from Melanie on 25 Mar 2024
Lisa, Thank you for your wonderful feedback! We're thrilled to hear you enjoyed your stay and appreciated our amenities. We look forward to welcoming you back soon!

2/10 Terrible

Randall, Red Feather Lakes

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not recommended. We have no pets, but concrete all around puts the only small fake grass area for dogs right outside our room door…gross! Breakfast service had 1 1/2 hour wait, with no convenient options. Felt sorry for the single server trying to cover it. Lobby staff only concerned with selling upscale Pendleton clothing in the lobby store. We will avoid this ‘classic’ place next time for sure.
Stayed 2 nights in Mar 2024
Response from Melanie on 24 Mar 2024
Randall,We appreciate your feedback and apologize for the inconvenience you experienced. Rest assured, we'll address the issues you addressed promptly. Your concerns are valued, and we hope to regain your trust in the future.

8/10 Good

Tyler

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
This hotel was a very reasonable price. We booked two rooms for our family. One was more updated with tile floors. The second had carpet and a smell that was not bad, but that my wife associated with old hotels. The rooms were fairly clean, but had some aging. The staff was very friendly. We were able to borrow some sleds from the hotel which saved us a ton of money! The breakfast was delicious and cooked to order, but the whole process took about 1.5 hrs (likely because they were short staffed) and the portions were not very big.
Stayed 1 night in Mar 2024
Response from Melanie on 24 Mar 2024
Tyler,Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our hotel to be a reasonable price and that our staff was friendly and accommodating during your stay. We apologize for any inconvenience caused by the slight smell and aging aspects in one of the rooms. Your comments are duly noted, and we'll ensure to address these concerns promptly. We're delighted that you enjoyed our delicious cooked-to-order breakfast and took advantage of our sled borrowing service. We appreciate your understanding regarding the breakfast service timing, and we'll strive to improve the efficiency of the process. Your satisfaction is our priority, and we hope to welcome you back for an even better experience in the future.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mel on 24 Mar 2024
Barbara, thank you for your review.

8/10 Good

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, bed was comfy. Staff was very nice and the property was well kept. We slept fine but the room was a bit noisy, but it was right on the main road. It was nice that they had sleds/saucers for you to borrow when going to White Sands National Park so you didn't have to buy them at the Park.
Stayed 2 nights in Mar 2024
Response from Susan on 22 Mar 2024
Laurie,I am so sorry you had a noisy night. When you come back again, let us know so we can put you in a different building that, hopefully, will be quieter for you. We are glad that the rest of your stay was good.

10/10 Excellent

Becky, Maricopa

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the hot breakfast with made to order choices. Nice to allow pets for $15 a night.
Stayed 2 nights in Mar 2024
Response from Susan on 21 Mar 2024
Becky,We appreciate your feedback. We strive for a great breakfast :) Pets are always welcome here. We are proud to be the pet friendliest hotel in town!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the very reasonable price of the room, we were very happy with our stay. The rooms were fairly nice and clean. They even have a restaurant where you can order a hot breakfast which is included in your stay. It was a good start to our morning. I do wish there was a little bit more lighting in the room because it was kind of dark, but the parking lot was well lit and that is more important to me!
Response from Melanie on 20 Mar 2024
Stephanie,Thank you for sharing your experience! We're delighted you enjoyed your stay and our breakfast. We've taken note of your feedback regarding room lighting, and are currently renovating rooms, and lighting is on the list. Hope to welcome you back soon!

10/10 Excellent

Joseph, Denver

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Super friendly staff (Melanie was awesome) Great Breakfast.
Stayed 1 night in Mar 2024
Response from Melanie on 18 Mar 2024
Thank you for your positive feedback! We're thrilled to hear you enjoyed your stay, especially the friendly service and our delicious breakfast. We look forward to welcoming you back soon!

8/10 Good

Linda

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Checkin time is 4 pm and our room wasn’t ready till 4:45. The shower wasn’t very clean but otherwise it was clean enough. Staff was friendly and apologized for room not being ready. I wanted to get some exercise so went to the workout area. It was in what appeared to be a basement and dark and very cramped. It felt a little spooky so no workout. Breakfast was good and great wait staff.
Stayed 1 night in Mar 2024
Response from Melanie on 17 Mar 2024
Linda,We apologize for the inconvenience with your room and workout area. We appreciate your feedback and will work to improve these aspects of our hotel. We're glad you enjoyed breakfast and the friendly staff.

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and polite staff
Stayed 3 nights in Mar 2024
Response from Melanie on 16 Mar 2024
Paula, thank you for your kind review.

8/10 Good

Amulya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the dining options we have around this motel
Stayed 1 night in Mar 2024
Response from Melanie on 15 Mar 2024
Amulya,Thank you for your feedback! We're glad you enjoyed the dining choices nearby. We're always here to help make your stay more enjoyable. Looking forward to welcoming you back!

4/10 Poor

Andres

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Bathroom was clean. But the room was not. First thing I saw when I walked in was a cockroach on the floor. Found a little bit of hair on the sheets so I slept in a sleeping bag. Staff was alright but I was disappointed in the room because of how much nicer it looked online. Not worth how much I paid. Breakfast was good
Stayed 1 night in Mar 2024
Response from Mel on 12 Mar 2024
Andres,Thank you for sharing your feedback. We apologize for the cleanliness issues you encountered. Rest assured, we take your comments seriously and will address them promptly. We appreciate your review and hope to have the opportunity to exceed your expectations in the future.

6/10 Okay

Lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We recently stayed for 1 night while visiting White Sands National Park. The staff was very accommodating and let us check in early when our plans changed at the last minute. The room was clean, a little dated, but I t had a nice sized in room refrigerator and a microwave. The breakfast in the morning was very good. Overall very positive experience. We would stay here again.
Stayed 1 night in Mar 2024
Response from Melanie on 11 Mar 2024
Lynn,Thank you for sharing your experience! We're delighted to hear that our accommodating staff, clean rooms, and breakfast met your expectations. We look forward to welcoming you back soon!

10/10 Excellent

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Stayed 1 night in Mar 2024
Response from Mel on 10 Mar 2024
Thank you for your review

10/10 Excellent

Angelica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Mar 2024
Response from Mel on 5 Mar 2024
Angelica, thank you for your kind review.

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service
Roadside hotel has a fair amount of noise.
Stayed 1 night in Mar 2024
Response from Mel on 5 Mar 2024
Thank you for your review.

10/10 Excellent

Gracie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love supporting a local business. This is a family owned and operated hotel, and you can tell they take pride in it. The check in was so quick and easy, and so nice that they are pet friendly. Yes, there is wear and tear on the building and rooms, but that does not take away anything from this hotel. The beds were very comfortable, and the comforters were so soft and cozy. We felt very safe here. We were in a hurry, and skipped the breakfast, but they make it to order for you to enjoy in their space, or even on the go. I’m sad I missed out on the sausage gravy. We will for sure stay here again when in the area.
Response from Melanie on 2 Mar 2024
Gracie,Thank you for your thoughtful review! We're delighted you enjoyed your stay and appreciate your support for our family-owned hotel. We look forward to welcoming you back soon, and next time, we'll make sure you get to try our delicious sausage gravy for breakfast!

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean! The property was older but it has been updated. Every single staff member we encountered was so friendly. Would stay again if I ever come back to the area
Stayed 1 night in Feb 2024
Response from Melanie on 25 Feb 2024
Cassidy,Delighted you enjoyed your stay! Our team takes pride in cleanliness and service. We'd love to welcome you back whenever you're in the area again!

8/10 Good

Roger

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Melanie on 25 Feb 2024
Thank you for your review.

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Easy one night stay on my way between the National Parks. Quiet property and comfortable room, many dining options nearby.
Stayed 1 night in Feb 2024
Response from Mel on 20 Feb 2024
Kristin,Thank you for your kind review. We wish you safe travels along your way.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was remarkable. We had some problems and they were so kind and understanding. The service in the cafe was phenomenal. Highly recommend
Stayed 1 night in Feb 2024
Response from Melanie on 20 Feb 2024
Diane,Thank you for sharing your experience! We're delighted to hear that our staff exceeded your expectations and that you enjoyed our cafe's service. We look forward to welcoming you back soon!

10/10 Excellent

Praveenkumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a good clean basic place to spend a night before visiting white sands national park.. lot of restaurants and a walmart nearby.. we were getting late to checkout and the property staff were kind enough to give us an extra 30 minutes to checkout.. we really appreciate it..
Stayed 1 night in Feb 2024
Response from Melanie on 19 Feb 2024
Praveenkumar,Thank you for sharing your experience! Glad to hear you found our hotel convenient and our staff accommodating. We hope to welcome you back soon!

6/10 Okay

kimberle

Stayed 2 nights in Feb 2024
Response from Mel on 19 Feb 2024
Thank you for your review.

10/10 Excellent

CHIEN CHI

Stayed 1 night in Feb 2024
Response from Susan on 21 Mar 2024
Chien Chi,Thank you for your review. We appreciate it and you. Hope to see you again.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Friendly staff. Breakfast options included in room rate. Clean rooms.
Stayed 1 night in Feb 2024
Response from Melanie on 18 Feb 2024
Robert, thank you for your kind review. We are happy to hear that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

TUNG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good enough for just a simple night
Stayed 1 night in Feb 2024
Response from Melanie on 17 Feb 2024
Tung,Thank you for your feedback! We're glad to have provided a comfortable stay for your short visit. We hope to welcome you back soon.

8/10 Good

Liz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Everyone greeted us and continued having smiles throughout our stay!
Stayed 1 night in Feb 2024
Response from Melanie on 17 Feb 2024
Liz,Delighted to hear you had such a welcoming experience! We strive to make every guest feel at home. Thank you for your kind words.

10/10 Excellent

Mingsheng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean; breakfast is nice with different choices.
Stayed 1 night in Feb 2024
Response from Melanie on 14 Feb 2024
Thank you for sharing your positive experience! We're delighted you enjoyed our clean rooms and diverse breakfast options.

6/10 Okay

SYED, Bronx

Stayed 1 night in Feb 2024
Response from Melanie on 14 Feb 2024
Thank you for your review.

10/10 Excellent

Linda

Stayed 1 night in Feb 2024
Response from Susan on 20 Mar 2024
Linda,Thank you for your review. We appreciate your taking the time to let others know about the Classic Desert Aire.

8/10 Good

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stopover for going to White Sands National Park
Stayed 2 nights in Feb 2024
Response from Melanie on 14 Feb 2024
Delighted you enjoyed your stay! Hope you had a fantastic time at White Sands National Park. We look forward to welcoming you back soon!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in Feb 2024
Response from Melanie on 18 Feb 2024
Steve, thank you for your kind review.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast menu.
Stayed 2 nights in Feb 2024
Response from Melanie on 14 Feb 2024
Thank you for your review.

10/10 Excellent

Melissa

Liked: Amenities
Family owned Very nice and accommodating. Only one lady working there, that was not very social for being in customer service . don’t think she was family.
Stayed 1 night in Feb 2024
Response from Melanie on 17 Feb 2024
Melissa,Thank you for sharing your experience. We'll address the service matter. We're glad you found our hotel nice and accommodating.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here. It was so nice to have giant bath towels for once. The property was clean and quiet even though it’s in a busy location, super close to White Sands NP. The front desk staff are lovely! Would recommend and stay again.
Response from Melanie on 14 Feb 2024
Ashley,Delighted to hear you enjoyed your stay! We pride ourselves on comfort and cleanliness. Looking forward to welcoming you back soon!

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money, friendly staff, room was clean and comfortable. Would definitely stay here again.
Stayed 2 nights in Jan 2024
Response from Melanie on 14 Feb 2024
Jesus,Thank you for the wonderful feedback! We're delighted you enjoyed your stay and look forward to welcoming you back soon!

10/10 Excellent

Marjorie, North Canton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel really make you feel at home. Everyone is friendly and courteous. Prices are very reasonable for bottled water and we even bought some Girl Scout cookies. The room was super clean and cozy. The bed was very comfortable and gave us a good night sleep. The only negative is the shower in room 105 -which is very old- but the hotel is slowly being renovated. Breakfast was included and delicious. I’m very happy with our decision to stay here. I would definitely stay again if we are back in the area
Stayed 1 night in Feb 2024
Response from Melanie on 14 Feb 2024
Marjorie,Thank you for your kind review! We're thrilled to hear you enjoyed our friendly staff, cozy rooms, and delicious breakfast. We appreciate your feedback and look forward to welcoming you back soon!

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast with flexible time to order/eat it (6:30 - 11 a.m.) Nice and quiet, clean.
Stayed 1 night in Jan 2024
Response from Melanie on 14 Feb 2024
Kathryn,Thank you for your positive feedback! We're glad you enjoyed our breakfast flexibility and tranquil environment. We strive to maintain cleanliness for a pleasant stay.

10/10 Excellent

Karen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had beautiful designs painted on outer walls rooms were clean, staff was helpful and friendly, breakfast was delicious.
Stayed 2 nights in Jan 2024
Response from Melanie on 14 Feb 2024
Karen,Thank you for your kind words! We're delighted to hear that you enjoyed the beautiful designs painted by local artist Paul Vesey, clean rooms, friendly staff, and delicious breakfast.

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a once in lifetime Oryx hunt and the staff was great at check in, the restaurant opened early with coffee and my hunting party and i were able to get breakfast before going out on the hunt
Stayed 3 nights in Jan 2024
Response from Melanie on 14 Feb 2024
Joshua,Glad you enjoyed your stay! We aim to provide top-notch service for memorable experiences. Happy hunting!

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and tidy room and a courteous front desk.
Stayed 1 night in Jan 2024
Response from Melanie on 14 Feb 2024
Thank you for your review.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities
Great staff. Even gave our dog a treat when we checked in.
Stayed 1 night in Jan 2024
Response from Mel on 14 Feb 2024
Thank you for your review.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my time in this cute, clean, and cozy.
Stayed 1 night in Jan 2024
Response from Melanie on 14 Feb 2024
Thank you for your review, we are happy to hear you enjoyed your stay.