Front of property

Reviews of TOP Ayla Hotel

4 out of 5
TOP Ayla Hotel
Khalifa Ibn Zayed AI Awwal, Al Mutarad District, Al Ain

Reviews

8.4

Very good

Rating 10 - Excellent. 75 out of 151 reviews" "
Rating 8 - Good. 50 out of 151 reviews" "
Rating 6 - Okay. 13 out of 151 reviews" "
Rating 4 - Poor. 2 out of 151 reviews" "
Rating 2 - Terrible. 11 out of 151 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

8/10 Good

SAIF

Stayed 3 nights in Jan 2023
Response from medhat birak on 3 Mar 2023
Dear Sir, First of all, we would like to thank you for taking the time to write to us regarding your experience at Ayla Hotel whilst staying with us. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Best regards, Ayla Hotel

10/10 Excellent

Sanae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very pleasant experience.
Response from medhat birak on 3 Mar 2023
Dear Sir, First of all, we would like to thank you for taking the time to write to us regarding your experience at Ayla Hotel whilst staying with us. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Best regards, Ayla Hotel

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
:) Large room with clean, modern bathroom. Located not far from main sites of Al Ain. Wifi and TV worked fine. Reception staff were extremely friendly and helpful. Attached to a shopping mall/supermarket. (We didn't order food but it looked very reasonably priced). Bus stop right outside. :( They washed the windows at 7:30am. Why!?
Stayed 2 nights in Dec 2022
Response from medhat birak on 3 Mar 2023
Dear Sir, First of all, we would like to thank you for taking the time to write to us regarding your experience at Ayla Hotel whilst staying with us. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Best regards, Ayla Hotel

10/10 Excellent

Amra Sarajlic

Stayed 10 nights in Nov 2022

10/10 Excellent

JAVID, Gilbert

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice property...well maintained providing all the comforts which is required by a guest.....however the only shortcoming was the bath size....too small
Stayed 2 nights in Sep 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is so old and everything thing is bad.
Stayed 1 night in Sep 2022

10/10 Excellent

Elyas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
One of great place i staed.
Stayed 1 night in Mar 2022

10/10 Excellent

Mohammed

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Wonderful helpful staff all around. Attached to a huge shopping mall with good brands and many restaurants and cafes
Stayed 2 nights in Jan 2022

10/10 Excellent

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at good price
Great hotel with nice amenities. Very friendly staff
Stayed 2 nights in May 2021

8/10 Good

Shibin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good and clean surroundings.
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very professional staff, very nice and very good quality furniture inside the room and hotel area’s. The only downside is that the rooms are quite worn down, not that I bothered about it, but it’s notable and it’s good to know.
Stayed 1 night in Feb 2021

2/10 Terrible

Mohamed

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service. Very attentive staff. Everyone is very helpful with a big smile on their face.
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family bonding
Exellent service , friendly staff , comfortable rooms and good food. We had a wonderful stay and would recommend to friends as well.
Stayed 1 night in Sep 2020

8/10 Good

Mushtaq, Abu Dhabi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good except wifi was not good in my room.thanks
Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad experience
Behavior of staff was not good and not respectful. There is no managing and control in hotel. To much nose in room from outside also you can hear the other room. The box of tissue was not replaced, almost was empty.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

H

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained, clean and friendly staff. Car parking was easy with free valet service.
Stayed 2 nights in Nov 2019

10/10 Excellent

saeed ur

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Abdelrahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Need to more improve regarding food rates is too much haigh need to be reduced
Stayed 3 nights in Feb 2020

8/10 Good

Manish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes it was Nice & Good
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and high ceiling rooms. Very nice rooms. Staff is very courteous and friendly.
Stayed 1 night in Nov 2019

10/10 Excellent

Saeed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Ahmad

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great doorman! Very friendly and helpful. Quick response from housekeeping. Loved the cafe on the roof.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It should be 5 stars nit 4 stars only The staff are nice The room is clean and big Maybe only the tv need to be bigger size And the internet radio as well need upgrade
Stayed 1 night in Oct 2019
Response from medhat birak on 30 Oct 2019
Dear Sir, Thank you very much for choosing Ayla Hotel and taking the time to write about your recent stay with us. We are pleased to know that you had a wonderful experience during your trip. We look forward to welcoming you back in the near future. Best regards.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from medhat birak on 28 Sept 2019
Dear Ms.Rose First of all, we would like to thank you for taking the time to write to us regarding your experience at the Ayla Hotel whilst staying us. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future. Kind regards,

8/10 Good

Amr

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2019
Response from medhat birak on 16 Sept 2019
Dear Mr.Amr , First of all, we would like to thank you for taking the time to write to us regarding your experience at the Ayla Hotel whilst staying us. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future. Kind regards, Basl Butrs , Hotel Manager

8/10 Good

Abdelrahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Basl Butrs , Hotel Manager on 14 Jul 2019
Dear MS.Abdelrahman , First of all, we would like to thank you for taking the time to write to us regarding your experience at the Ayla Hotel whilst staying us. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future. Kind regards,

10/10 Excellent

Virgilio, Baliuag,Bulacan,Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to stay
Good place to stay for a few days in Al Ain
Stayed 1 night in Jun 2019
Response from Basl Butrs , Hotel Manager on 14 Jul 2019
Dear MS.Virgilio , First of all, we would like to thank you for taking the time to write to us regarding your experience at the Ayla Hotel whilst staying us. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Nice place, good amenities, delicious food and friendly staffs
Stayed 1 night in May 2019
Response from Basl Butrs , Hotel Manager on 14 Jul 2019
Dear Sir , First of all, we would like to thank you for taking the time to write to us regarding your experience at the Ayla Hotel whilst staying us. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future. Kind regards,

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
lift felicity and room door distance quit far (my room #156)
Stayed 2 nights in Apr 2019
Response from Basel Butrs, Hotel Manager on 19 May 2019
Dear Valued Guest, Thank you very much for choosing Ayla Hotel and taking the time to write about your recent stay with us. We would like to apologize for any inconvenience that you have experienced rest assured that we have forwarded your comments to the concerned departments. We do hope that we will be in a position to Welcome you back at our hotel and redeem ourselves. Best regard, Basel Butrs, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Basl Butrs , Hotel Manager on 30 Apr 2019
Dear Valued Guest, Thank you for choosing Ayla Hotel and taking the time to make such a wonderful recommendation. It has been our pleasure to host you and we look forward to seeing you again in the near future. Best regards. Best regard, Basl Butrs , Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satified
We had a wonderful stay ,loved the big comfortable room ,good food ,friendly staffs and good service
Stayed 1 night in Apr 2019
Response from Basel Butrs, Hotel Manager on 19 May 2019
Dear Valued Guest, Thank you very much for taking the time to write about your recent experience at our Hotel. We are pleased to know that you had a wonderful experience during your stay; for us there is nothing more rewarding than a positive feedback from a happy guest. Best regard, Basel Butrs, Hotel Manager

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
It was an amazing 2 days. Comfortable room and bed, extensive breakfast buffet spread, courteous staff, quiet area
Stayed 2 nights in Mar 2019

8/10 Good

Khadim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for mony
Frindly staff
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful
From our arrival at the entrance to the hotel, to the check in process, to the cleaning personnel, the hotel staff was pleasant, efficient, courteous and helpful. The room was comfortable, clean and well-furnished. We enjoyed the patio.
Stayed 1 night in Dec 2018

2/10 Terrible

Judith

Liked: Staff & service, property conditions & facilities, room comfort
This is a dry hotel
Unfortunately the web site that I booked this hotel through had the incorrect information it stated that the Atla had several bars This is incorrect the Ayala is a dry hotel So after a very stressful day I was disappointed to not be able to relax with a wine at the restaurant . The room while relatively clean was small and the bathroom was tiny Also there is construction going on next door so there was constant noise from that which continued until 9 pm The staff were very friendly and professional
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2018
Response from Ashraf Ramez - General Manager on 15 Aug 2018
Dear Valued Guest, First of all, thank you for rating us perfect 5 and sharing us your experience with us at Ayla Hotel. This positive ratings will be shared to the rest of the team members of Ayla Hotel. We are looking forward to welcoming you in the near future to our Hotel. Kind Regards

6/10 Okay

Sultan, Alain UAE

Disliked: Cleanliness, room comfort
nice hotel
it was good, except two thinks need to be taking care of: the pillows is too big the pillows is not convert, you need to change it ASAP one more notice is the TV swatch was off from the wall. this is two times happen to me, I don't know if it is was in purpose or not, so you need to chick that. also the carpet need to be cleaned
Stayed 1 night in Feb 2018
Response from Ashraf Ramez, Hotel Manager. on 16 Feb 2018
Dear Sultan, Thank you very much for choosing Ayla Hotel and taking the time to write about your recent stay with us. We would like to apologize for any inconvenience that you have experienced during your stay. Please ensure that we have forwarded your comment to the concerned department to work on improving it for the guest’s satisfaction. It has been our pleasure to host you and we look forward to seeing you again in the near future. Best regards. Ashraf Ramez, Hotel Manager.

10/10 Excellent

Yusuf, cleveland ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very classy comfortable hotel.
The hotel room was very nicely furnished and very clean. Included all the extra amenities one would expect of a four star hotel. Good room service, very prompt. Porters always glad to help you carry up purchases, luggage or groceries or just open elevator. Good security, always a man at the entrances and you can't use the elevators without a keycard.
Stayed 9 nights in Jan 2018
Response from Ashraf Ramez, Hotel Manager. on 13 Feb 2018
Dear Yusuf, It’s lovely to read that you enjoyed your stay with us and took the time to write a review. It is of immense satisfaction to us when we receive such a glowing review from our guests. We read with great delight that our team made your stay so enjoyable and we appreciate the praise for our team members. Once again, we thank you very much for your report and we look forward to welcoming you back. Best regards. Ashraf Ramez, Hotel Manager.

10/10 Excellent

haroon , Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice & well maintained hotel.
Excellent value for money Polite staff and always willing to help I checked in at 1AM and found the staff very fresh
Stayed 3 nights in Jan 2018
Response from Ayla Hotel on 31 Jan 2018
Dear Haroon, Thank you very much for taking the time to write about your recent experience at our Hotel. We are pleased to know that you had a wonderful experience during your trip; for us there is nothing more rewarding than a positive feedback from a happy guest. Best regards.

10/10 Excellent

Ahmed, Abudhabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location , clean , elegant and nice staff. Bedding is clean and comfortable
Stayed 1 night in Jan 2018
Response from Ayla Hotel on 17 Jan 2018
Dear Ahmed, Thank you very much for taking the time to write about your recent experience at our Hotel. We are pleased to know that you had a wonderful experience during your trip; for us there is nothing more rewarding than a positive feedback from a happy guest. Best regards.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No internet. No phone. Card + lights not working..
Was very bad. Very very bad. They had bad room conditions and horrible everything and didn't even offer anything back that's not how you keep your customers happy. I visit al Ain every week and now I am not going to book with Ayla again. Disappointed.
Stayed 1 night in Aug 2017
Dear Guest, We would like to thank you for taking the time to write to us regarding your less than enjoyable experience at the Ayla Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay with us. Please ensure that we have forwarded your comment to the concerned departments to work on improving it for the guests satisfaction. We do hope that we will be in a position to Welcome you back at the Ayla Hotel and redeem ourselves. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
The rooms are clean and the staff is efficient.
Stayed 1 night in Jun 2017
Dear guest, Thank you for taking the time to make such a wonderful recommendation. It has been our pleasure to host you and we look forward to seeing you again in the near future. Best regards.