Indoor pool

Reviews of AG Hotel

3 out of 5
AG Hotel
Muroor Road, P.O. Box 52957, Abu Dhabi

Reviews

7.0

Good

Rating 10 - Excellent. 24 out of 128 reviews" "
Rating 8 - Good. 48 out of 128 reviews" "
Rating 6 - Okay. 28 out of 128 reviews" "
Rating 4 - Poor. 19 out of 128 reviews" "
Rating 2 - Terrible. 9 out of 128 reviews" "

7.6/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Samvel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

fares

Business traveller
Liked: Cleanliness, staff & service
Friendly staff

6/10 Okay

Sameer

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not good as the price
Smoking smell was covering the floor and my room where i do t smoke
Stayed 1 night in Dec 2021
Response from cecille on 21 Dec 2021
Dear Sameer , Thank you for taking the time to post your ratings. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to see you again soon! Kind Regards, Mohammed Bayoumi. Hotel Manager. AG Hotel Abu Dhabi

10/10 Excellent

Honey Lou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great :)
This is my second time to stay in AG. The hotel is a bit outdated but not bad for staying for one night. Bed was comfortable, no bed bugs (compare to my 1st stay experience in here) the Filipina receptionist were both accommodating and the Manager was so warm, friendly and welcoming, positive vibes. The hotel is easy access to the bus stop. The bathroom has hot water and amenities. It was a PLEASANT stay.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Hallway stinks, rooms too cold with no way to heat.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

izzet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from KASHIF on 16 Apr 2018
Dear Guest Greetings from AG Hotel!!! We appreciate for sharing your experience with other travelers. It was our pleasure to serve you! We thank you for choosing AG Hotel for your stay in Abu Dhabi and hope that you will consider us again for your next trip! Rana Kashif Mehmood Front Office Manager AG Hotel Abu Dhab

6/10 Okay

Srinivas Mallad, New Delhi

Liked: Cleanliness, staff & service, room comfort
Located on main road well connected all places.
Very pleasant staff and positive response during my stay. Unlike my last visit, this time I was not lucky to get my early check in request. Nevertheless I was happy as I could keep my stuff and went out for my business meeting. Breakfast is satisfactory though not many varieties for vegetarians. Over all my my stay was good. Still i may stay for my next business visit.

2/10 Terrible

Abhishek

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

m.nasrullah, abudjabi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no boking
am sty hire

8/10 Good

Gloria, UAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great tiny hotel
Very nice staff, perfect location, the only thing that wasn't great was I could hear the next room and was a little bit loud.

4/10 Poor

Pankaj

Disliked: Staff & service, room comfort

6/10 Okay

Mohamed

Liked: Cleanliness

6/10 Okay

Manoj, Curtiss-Wright

Disliked: Staff & service
The Hotel does not provide much options for Vegetarian meals.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
AG Hotel
I was surprised from the beginning. They do not have a parking free and this is not mentioned on the site. I spend 10 minutes to obtain a key. They make a lot of copies of your identity card. At the end even if I let them to know that I used some food from room they make a personal check (another 10 minutes). Second morning they start a vacuum cleaning on the hall at 7:20 AM. No comments....

8/10 Good

RICHARD, Damascus, Maryland, USA

Liked: Cleanliness, property conditions & facilities, room comfort
AG HOTEL
I stayed at this hotel before when the name of the hotel was COMFORT INN. The hotel is only two bus stops to the big AL WAHDA Mall where there is a food court with MCDONALD and Kentucky Fried Chicken, and Star Bucks Coffee, etc. BUS TERMINAL to take bus to DUBAI is within walking distance. Here you can take A1 BUS to/from the airport.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would not recommend this hotel to my friends

6/10 Okay

Jawad, Qatar

Liked: Cleanliness, property conditions & facilities
good for short stay
I had a one day stay there, it was good for one day The pros: location (in middle of Abu Dhabi) clean price Cons: Reception area was tight difficult to get your luggage in and out other things, I have not used any as I stayed for one day

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
YGWYPF- Good for the price
For the price I paid, I was actually impressed. Yes it is a little on the dingy and dark, but the room was clean and the front desk/housekeeping/restaurant really did their best to make us comfortable. It is pretty centrally located and check in/out was easy breezy.

2/10 Terrible

Anthony, Sydney, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
This is one of the worst hotels I have stayed at for a long time. Service was appalling. Room service menu was a piece of pure fiction. Nothing on it was available. After two promises to provide a basic meal of fish and chips within 20 minutes, neither of which happened within 30 minutes, I was eventually provided with a fish and chips dinner but was then told I had to pay immediately. I refused and told them I would pay on checkout. On checkout they said the amount due was 75AED instead of 30AED as per in room dining menu. After much argument 30AED was agreed as the due amount.

8/10 Good

Srinivas, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities
good location and well connected to places
Hotel staff very helpful and cooperative. Accepted our earlier check-in. The location of the hotel best suited for short business trips and attending exhibitions. Overall our experience is good.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

8/10 Good

Meshack, nairobi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
most convenient comfortable hotel experience
very fulfilling

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

khaled, ras al khaima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cool stay
It was cool, except TV channels are not complete, no children program for my child. Chairs are old. Other features were excellent.

8/10 Good

Irphan, bangalore

Liked: Cleanliness, property conditions & facilities, room comfort
good price
got the hotel at a very ggod price. all thanks to hotels.com

4/10 Poor

mag, saudi arabia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff is not updated of new booking.
They ignore our booking through expedia although I showed them our booking confirm and they said we did not have yet. After argument they gave us room

4/10 Poor

Aseebulla, Manchester

Disliked: Staff & service, room comfort
AG hotel
The customer services was incredibly poor. From arrival until departure we did not feel welcomed, rather it felt more like a hostel place.

8/10 Good

Chinelo, Nigeria

Liked: Cleanliness, room comfort
Was more than adequate
The hotel was located in a convenient location for my needs. The pool was not operational and there was a little communication problem trying to explain that I needed a teacup. But all in all, my stay was above average.

6/10 Okay

Thomas, Denmark

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Almost
This could be a great place at reasonable cost. I was only in Abu Dhabi for one night. The rooms are rather big with interesting decor, but not everything works. The bathroom looked great, but the hot water did not work, and a shower (as long as you can manage with cold water) makes a big puddle on the floor.) When I asked for assistance from house keeping someone came who was treating me as if I was disturbing his rest. Another one came for the hot water, showing me that if you compare the totally cold water and the "hot" you notice a tiny difference, so it is ok. No attempt to get the water actually hot. (Not all staff were like that). The breakfast was not too great variety but ok. The lights in the room flickered on and off when you tried to dim them to a convenient level. Sort of, someone had thought of everything you need, but did not go all the way to make it actually work fully.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Chaos
There seems to ba paper booking system run with a computer system that none of the staff seem to know how it works. This lead to my booking being lost and no room vaialble when I arrived. They upgraded me to a suite after some "discussion". This checking in process took 45 minutes !!!!!!!!. For travel reasons I had to extend my stay for one night which took them 1 1/2 days to confirm if that was possible or not. Which during an Oil show in town was very worrying. The night before checking out I requested a taxi be booked to take me to the airport which never happened. Not a reccomended hotel at all.

8/10 Good

Farid, Chittagong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed
That was nice hotel to stay..i enjoyed but internet bit bad...overall ok

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent price quality ratio
This hotel is an excellent stay for 1 or 2 nights, especially taking the price into account. It's clean, has large rooms, is conveniently located and is not expensive. Don't expect anything fancy, but it works

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Muhammad

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

10/10 Excellent

Tam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

AMANDA, Al Ain

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
You get what you pay for.
The room had a very comfortable king size bed and a large bathtub--though it was not the garden tub that was in the photograph of the room. The downside: The hotel is old. The entrance looks very run down. The hallway reeked of cigarette smoke. The area where the hotel is located is not convenient for single women because there were lots of men hanging around and staring.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
not a good one
bad internet connection. The AC was freezing even if I turn it off. smell in the room

6/10 Okay

NONITO, PHILIPPINES

Liked: Room comfort
ONE NIGHT STAY
I HAVE A GOOD NIGHT STAY. NO NOISE. THE PROBLEM IS ONLY IN THE TRANSPORT TO THE MAIN CITY CENTER WHERE YOU NEED TO CROSS THE STREET TO WAIT FOR THE BUS AND OR TAXI.

6/10 Okay

Francisco, Dallas

Liked: Cleanliness, room comfort
hotel OK
It was ok, parking is a major problem. Room smelt a bit smokey.hotel OK.

8/10 Good

Silva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Affordable and only good for transit stay
its an affordable hotel, but only acceptable for transit stay.

8/10 Good

vikas, abu dhabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE STAY
Excellent

6/10 Okay

Basroor, India

Disliked: Staff & service, room comfort
Service
Please dont make gusest waitnfor room more then hour

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Dan, Toronto, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Decent price point, ok front desk service.
The place had good rooms for the price it charged. Location is walkable to the bus station, and near enough to a bus stop. There were some problem administratively with my renewing stay, which is to say they got ok front desk service.

8/10 Good

jss, Portugal

Liked: Cleanliness, staff & service
Fair place for the price
Fair quality for the price. The rooms are good but the windows sound isolation aren't good. If the room is positioned to the main street there's the car noise which can be trully annoying (specially early morning). There's not so much things around the hotel. The wi-fi on 4 floor is good in the 2 floor is not so good.

6/10 Okay

James, USA

Disliked: Staff & service
Stay for the price - not for the service
Dated hardware was surprisingly decent with nice bed sheets, floor to ceiling windows, and 1000 channels on satellite tv. Food was cheap and acceptable quality. Traffic was quite loud because of a window that didn't fully close. Service could be improved. I asked for a room change twice because of the noise and was ignored. When i checked out, they charged me for a breakfast buffet that i didn't have and it took literally half an hour to resolve. when i complained, the manager unapologetically and aggressively said "i don't understand why everybody is so aggressive - we are only human. you should clear the bill half an hour before you check out so you don't have to wait." i don't think he fully grasps the concept of hospitality. with that said, it is the cheapest hotel on hotels.com and worth the price. If they only provided better service, then they could charge more... and i would be willing to pay it. but for now it is only worth the $45+ tax i paid.

10/10 Excellent

raja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort