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Reviews of Staybridge Suites Forth Worth West, an IHG Hotel

3 out of 5
Staybridge Suites Forth Worth West, an IHG Hotel
229 Clifford Center Dr, Fort Worth, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 323 out of 515 reviews" "
Rating 8 - Good. 113 out of 515 reviews" "
Rating 6 - Okay. 42 out of 515 reviews" "
Rating 4 - Poor. 24 out of 515 reviews" "
Rating 2 - Terrible. 13 out of 515 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Joann

Travelled with family
Disliked: Cleanliness
Carpet in room was stained and dirty. Shower had a lot of black something around the grout.
Stayed 2 nights in Mar 2024
Response from Laquintha on 18 Mar 2024
I apologize for the issues, you experienced. I promise these issues are being addressed. Please give us another try.

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Laquintha on 19 Mar 2024
Thanks so much for your kind words. Look forward to your next visit!! Safe Travels!!

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Laquintha on 19 Mar 2024
Thank you for staying with us at Staybridge Fort Worth West. See you again soon!Safe Travels!

6/10 Okay

Alexander

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel was decent. However antiquated lock systems on doors made for a very frustrating stay. I had to go downstairs to get my key reactivated four times during a two night stay. Apparently, if the key card gets anywhere near a cell phone, it wipes it out. This must happen a lot and I think they need to update this situation.
Stayed 2 nights in Feb 2024
Response from Laquintha on 27 Feb 2024
I apologize for the key card issues. We are working to make that problem disappear. Thank you for staying with us. Please give us another chance. This is not a normal issue.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Laquintha on 28 Feb 2024
Thank you for letting us know you had a great stay. See you again soon! Safe travels!!!

6/10 Okay

Deborah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Barking dogs in nearby rooms made the stay less enjoyable..seems logical to designate certain parts of the hotel for pets and don’t put guests without pets in proximity to those rooms with pets…
Stayed 1 night in Feb 2024
Response from Laquintha on 21 Feb 2024
i sincerely apologize for the barking dogs. I would love for you to give us a second chance.

6/10 Okay

SHERRY L

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Toilet seat was up, debris on the floor in front of the air conditioner, room in the far back corner by construction that was going on.
Stayed 1 night in Feb 2024
Response from Laquintha on 8 Feb 2024
Thank you for your feedback. We will address all of your concerns.Please know that we do not usually have issues.Hope you will give us another chance.

10/10 Excellent

Timothy, Belleville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine.
Stayed 1 night in Feb 2024
Response from Laquintha on 5 Feb 2024
Thank you for the great review. We appreciate your business and hope to see you again in the very near future.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. A bit old but well maintained. Clean room and friendly stuff.
Stayed 1 night in Dec 2023
Response from Laquintha on 7 Jan 2024
Thanks so much for staying with us at Staybridge. Great to hear you enjoyed your stay.

10/10 Excellent

Marianna

Liked: Property conditions & facilities
It was good for exactly what we needed. Nothing crazy or fancy. We’ll stay again for the convenience.
Stayed 2 nights in Dec 2023
Response from Laquintha on 8 Jan 2024
Thanks so much for staying with us at Staybridge Fort Worth. See you again soon, when you visit Fabulous Fort Worth.

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Laquintha on 1 Jan 2024
Thank you for staying with us at Staybridge Fort Worth West. I am delighted to hear that you enjoyed your stay, and we took great care of you. Looking forward to seeing you again very soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Good. Nothing negative about the property
Stayed 2 nights in Dec 2023
Response from Laquintha on 26 Dec 2023
Thank you for stay with us at Staybridge Fort Worth West. It is always great to hear we did our job and made your stay awesome. See you again soon. Safe travels! Happy New Year.

8/10 Good

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Loud A/C
Everything was great except the room ac was to loud.
Stayed 1 night in Dec 2023
Response from Laquintha on 26 Dec 2023
Thank you for your feedback. I apologize for the inconvenience of the ac being too loud. Please let us know and we can always move you to a different room. Please give us a call and we will accommodate you again very soon.

2/10 Terrible

Miao

Response from Laquintha on 8 Feb 2024
Sorry to hear that you did not have a good experience. We would like to hear what was not to your liking. Please let us know if you have any questions.

10/10 Excellent

Jonathan Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing value! Flew in from California and had a great, relaxing time. Friendly and helpful staff, surprisingly good breakfast, very comfortable beds. Highly recommended!
Stayed 3 nights in Dec 2023
Response from Laquintha on 11 Dec 2023
Thanks so much for your positive feedback. We love to hear we did a great job. See you next time. Safe travels!Happy Holidays!!!

8/10 Good

Wendall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No issues with cleanliness. Concern about cross contamination. Wonder if a new box of tissue was placed in between guest. In light of COVID and other respiratory infections, I do not want to use tissue that others have handled. Both landline telephones in room were out of service. This is a safety issue. Front desk clerk ins le to resolve e issue.
Stayed 1 night in Dec 2023
Response from Laquintha on 11 Dec 2023
Thank you for staying with us. I apologize for the tissue concerns and the landline telephones. I totally understand. I will follow up on both concerns. Safe travels! Happy Holidays!

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Nice big suite with full kitchen!
Stayed 1 night in Dec 2023
Response from Laquintha on 5 Dec 2023
Thanks a million for your kind words. Always love hearing we did our best to make your stay amazing! See you again soon.

8/10 Good

Salvador

Travelled with family
Liked: Cleanliness, staff & service, amenities
I liked the area and all the eateries around. Bath towel holder needed reattachment to wall.
Stayed 1 night in Nov 2023
Response from Laquintha on 5 Dec 2023
Thank you for letting us know about the towel holder. Happy to hear you enjoyed the area around the Staybridge Fort Worth West.\See you next time. Safe travels!

4/10 Poor

Jason, Slocomb

Travelled with family, Business traveller
Liked: Amenities
Disliked: Staff & service
Room floor was stained with a whole in the carpet and bathroom shower was dirty.
Stayed 1 night in Nov 2023
Response from Laquintha on 21 Nov 2023
I apologize for the stains, the hole in the carpet, and the dirty shower. I would like to ask you to call the hotel and ask for me. I would like to make your next stay awesome. Again, I apologize.

6/10 Okay

Shanna

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Yikes
We went to use the pull out sofa and there was period blood stains, hair clip and food crumbs. Non of which was ours. My granddaughters ended up sleeping with me for the evening.
Stayed 1 night in Nov 2023
Response from Laquintha Robinson on 21 Nov 2023
I apologize for the pull out sofa not having been cleaned. I would like to take care of this for you. Please give us another chance. This is not our standard of service. This will be addressed. Please call the hotel and ask for me.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Laquintha on 15 Nov 2023
It makes us so proud to see you had a great stay with us at Staybridge Fort Worth West. We appreciate your business. See you next time sooner than later. Safe travels.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Good
The Breakfast was very good. Comfortable Bed.
Stayed 2 nights in Oct 2023
Response from Laquintha on 6 Nov 2023
We appreciate your business. We also love hearing we did our best to make your stay awesome.See you next time. Safe travels.

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk staff
Stayed 1 night in Oct 2023
Response from Laquintha on 1 Nov 2023
Thanks you so much for letting us know how we did a great job when you stayed with us. Our Front desk staff is amazing!! I will share this with them. We look forward to your next visit to our Fabulous Fort Worth!! See you soon!

10/10 Excellent

Richard J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Laquintha on 29 Oct 2023
Thank you for staying at Staybridge Fort Worth West. Looks like we did our job by taking great care of you guys. We look forward to serving you well next time you visit our fabulous city. Safe travels! See you next time, soon!!!!

10/10 Excellent

Jonathan

Stayed 1 night in Oct 2023
Response from Laquintha on 13 Nov 2023
We are delighted that were able to take great care of you during your stay with us at Staybridge Fort Worth West. Safe travels and we look forward to seeing you again very soon.

10/10 Excellent

Beau

Stayed 1 night in Oct 2023
Response from Laquintha on 19 Oct 2023
Thank you so much for your kind words. We look forward to seeing you son, next time you visit our great city.

10/10 Excellent

virginia, perry

Liked: Staff & service, property conditions & facilities
Clean and safe area .
Stayed 2 nights in Sep 2023
Response from Laquintha on 1 Oct 2023
Thanks for the great review. Thank you for staying with us at Staybridge Fort Worth West. Safe travels!!

10/10 Excellent

William, Temple

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Laquintha on 1 Oct 2023
Thanks for the positive feedback. See you next time. Safe travels.

8/10 Good

Jennifer

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
This is a nice property and option. The beds are very comfortable. The front desk lady initially told me they were sold out the second night of my stay and that I would have to switch rooms or might not have a room night 2, but nothing happened. Pool area is decent but door is broken and no pool towels. AC stopped working 2nd day so we had to change rooms at 9pm. First room smelled like cat pee but the second one was wonderful!
Stayed 4 nights in Sep 2023
Response from Laquintha on 28 Sept 2023
Thank you for staying with us at Staybridge Fort Worth West, and for your feedback. We have addressed these items of concern. We look forward to seeing you again very soon.

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous in Fort Worth
Very nice room; clean, spacious, plenty of outlets and USB charging, and excellent HVAC. Especially nice to have a walk in shower.
Stayed 3 nights in Sep 2023
Response from Laquintha on 26 Sept 2023
Thanks for your kind words. See you next time.

10/10 Excellent

Katrena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice rooms and great staff!
Stayed 2 nights in Sep 2023
Response from Laquintha on 22 Sept 2023
Thank you for the great review!! Look forward to seeing you again next time you visit, Fabulous Fort Worth.

8/10 Good

Duncan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was. Great
Stayed 1 night in Sep 2023
Response from Laquintha on 12 Sept 2023
Thank you so much for your feedback.. We look forward to taking care of you next time you Visit our Fabulous City.Safe travels.

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied!
Nice space, clean and quiet. Breakfast was good and well stocked.
Stayed 1 night in Sep 2023
Response from Laquintha on 11 Sept 2023
Thank you for choosing to stay with us at Staybridge Fort Worth. Looks like we did our job well. See you again very soon. Safe Travels!!

10/10 Excellent

Caroline

Stayed 1 night in Aug 2023
Response from Laquintha on 22 Sept 2023
Thanks for your kind words. We are so happy we did our job well. See you again very soon.

10/10 Excellent

Chase

Stayed 1 night in Aug 2023
Response from Laquintha on 7 Sept 2023
Thanks for the great survey!! We are delighted that you chose Staybridge Fort Worth West for your stay. See you again very soon.

8/10 Good

Suzanne

Liked: Cleanliness, property conditions & facilities, room comfort
Great Hotel
love this hotel 2nd time staying ,beds are comfortable ,breakfast is a full breakfast, also have a social hour with food ,wine ,and beer. pool area is wonderful ,close to highway, grocery stores.10-13 mins from downtown, stockyards ,race track, zoo, botanical gardens, Dickie arena.
Stayed 8 nights in Jul 2023
Response from Laquintha on 13 Aug 2023
Thanks for staying with us. Happy to hear we did a good job taking care of you all. Looks like we could improve on a couple of things. Let us know what that is and we will fix it next time. See you again soon.

10/10 Excellent

Arsenio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff!
Stayed 5 nights in Jul 2023
Response from Laquintha on 29 Jul 2023
Thanks so much!!!! See you next time!

10/10 Excellent

Angelina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and perfect for a long stay where we would store or heat up food, do laundry, meet with our group in the lobby seating area or in our rooms.
Stayed 3 nights in Jul 2023
Response from Laquintha on 28 Jul 2023
Thanks so much for your kind words. Makes us happy to know we are taking care of our guests. See you again soon. Safe travels.

10/10 Excellent

Tracy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GJ Teachers
The stay was amazing and the front desk lady Ms. Tammy was so kind and sweet. The breakfast and MTW happy hour was awesome.
Stayed 4 nights in Jun 2023
Response from Laquintha on 18 Jul 2023
Thank you for the positive feedback. Ms. Tammy is amazing!!! Thank you for loving our breakfast and Social....We look forward to seeing you next time you visit our Fabulous City of Fort Worth.Safe travels.

10/10 Excellent

Mona

Stayed 1 night in Jul 2023
Response from Laquintha on 25 Jul 2023
Thanks for the kind words, always great to hear we are doing well. Thank you for choosing Staybridge Fort Worth West. See you next time. Safe travels.

8/10 Good

Elisa

Travelled with family
Liked: Cleanliness, staff & service
Location was perfect for our needs but the furniture and room needs to be updated. Rooms and facilities were clean.
Stayed 2 nights in Jun 2023
Response from Laquintha on 30 Jun 2023
Thank you for staying with us and sharing your feedback. I apologize for the furniture. I have investigated your room and reported it to the one that can change it out.Glad you enjoyed your stay.

6/10 Okay

Nicole

Travelled with family
Liked: Staff & service
The Good- Complimentary laundry, good breakfast, nice gym, parking. The bad- Room was clean, but smelt bad. Last morning of stay there was a cockroach in the bathroom.
Stayed 6 nights in Jun 2023
Response from Laquintha on 29 Jun 2023
Thank you for your feedback. I apologize for the smell and the bug in your room. It will be addressed. Please give us another chance. These are not the normal. Safe travels.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Laquintha on 29 Jun 2023
Thank you for your good review. We appreciate you choosing Staybridge Fort Worth West. See you again soon. Travel safely.

6/10 Okay

Julie

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Nice area of town, easy to get around. Hotel was good, but cleanliness could be better. Hair in the shower, mold in the coffee maker, worn areas in carpet and walls, trash under couch. The locked side door of hotel did not close completely. No maid service, had to request trash pick up. Staff was friendly and common areas clean. The kids would not eat the breakfast, said unappetizing.
Stayed 2 nights in Jun 2023
Response from Laquintha on 26 Jun 2023
Thank you for your feedback. My sincerest apologies for the cleanliness and the breakfast food. Rest assured we will address these issues, immediately. We hope you will give us another chance to prove ourselves. Thank you for staying with us. Safe Travels.

8/10 Good

Doug

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023
Response from Laquintha on 20 Jun 2023
Thank you so much for your kind words. We look forward to serving you again next time you visit or great city.

8/10 Good

Shawn

Stayed 2 nights in Feb 2023
Response from Laquintha on 17 Jun 2023
Thank you for staying with us. Looks like you had a nice stay. Also looks like we could of done somethings better. Please let us know what that was. Thank you.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Jun 2023
Response from Laquintha on 17 Jun 2023
Yeah!!! We love hearing you enjoyed your stay. See you next time. Thank you so much for staying with us.

8/10 Good

Arie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, we liked it!
Nice place, we liked it!
Stayed 2 nights in Jun 2023
Response from laquintha on 7 Jun 2023
Thanks for your kind words. See you next time.

8/10 Good

Cleodis

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
My biggest issue was how sensitive the keys were, had to get new key everyday to enter my room or building , that was my only issue.
Stayed 2 nights in May 2023
Response from Laquintha on 30 May 2023
Thanks for letting us know. We will address this and fix the problem. Thank you for staying with us.

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We stayed in a two bedroom and the air would not blow well in one room so we all had to keep doors open and air on 67 so half of us were sleeping cold and others comfortable or hot. They don’t have anyone to fix an AC on the weekend and had no rooms to move us. Manager was supposed to call and never did. The tub doesn’t drain well so you get to stand in inches of water and shower quick. The side door key reader doesn’t work well so you have to walk all the way around from the back parking. People would hold the door propped open with a rug so that’s safe at 1am. The halls and lobby are hot and humid.
Stayed 2 nights in May 2023
Response from Laquintha on 9 May 2023
Wow!!! This is not a great stay for you all. I apologize that we did not do our very best with all the issues you encountered. I will address all these issues and follow up with the staff. Again, my sincerest apology. Please give a chance to make this up to you.