Generally a great place to stay. Enjoyed my stay there in the spacious rooms, clean carpet, mini kitchen set up, spacious bathroom and a comfortably sized TV. The service staff are awesome and very friendly except for some minor hiccups when we ask for a technician to look at our refrigerator that is not refrigerating. The hotel is located not quite near to the Waterloo Underground Station. The plus point about Waterloo Station is that it sits smack in the middle of many other train lines. It is beneficial because it gives you many options and reduce the amount of train transfers you have to make just to get to one place. The hotel doesn't have any carpark, so if you drive you have to get it valet (oh well most tourist like me prefer to take the underground lines). The hotel is generally very crowded in the lobby and even on week nights it is relatively packed. The worst thing about the hotel is the interior design of the bedroom that I slept in. This is because instead of just having a plain cupboard door with the usual wood or PVC finish we have the head of a lady in monochromatic tone. It gave me the freaks when I woke up in the middle of the night to see the huge head of a woman staring over the bed from the side.
Even though the hotel has some short comings, but for the value, it is very very well worth the stay and I do actually look forward to stay there again on my next visit to London.
Having arrived at the hotel early just to leave our bags in we was informed that we could check in 3 hours early at no extra cost by a really helpful member of staff called Tom who also arranged for the most wonderful breakfast to be delivered to our room the following morning. Everything about the hotel from the door staff to the cleaners to the little touches in the room really made this hotel a gem. We didn't eat in the hotel at the restaurant their called chino Latinos but have eaten at the nottingham branch before and it is really good, our only gripe is that we couldn't stay longer!! Will be staying again when we return in March.
I was only in London for a few days, and this was the perfect location! Less than a 10 minute walk to Big Ben and the London Eye. The room was very clean. Like other comments I read, the room was a bit small. But I was still very comfortable in it. I never felt cramped. And it was perfect for me because I only slept there. It really was the perfect place.
Also, the staff were amazing! They were always willing to help when I had questions. I felt like they treated me as a friend, if I had a need, they were willing to help!! This was a great place to stay. I had the most amazing experience!! And as most of you know, a poor hotel experience can ruin a trip. But this hotel and the staff helped make London a dream come true! Thank you, thank you!
"Fabulous location. Great hotel. Highly recommended"
Enjoyed a wonderful stay. Hotel room spacious with view of Big Ben and London Eye. Very clean, lovely towels. In room dressing gowns and slippers. In room kettle for tea that was replenished daily. Missed not having a fridge (just the mini bar). Staff very helpful. Starbucks located just behind the hotel and it was useful to access the wifi at that location. Could walk to restaurants on South Bank, and easily walked to Buckingham Palace. If opened window we could hear Big Ben chime. Enjoyed a visit to Houses of Parliament. One of the best locations in London for a hotel. If you have the money, it is well worth staying at the hotel. We had Executive Room access, which gave free breakfast for two and then light refreshments including beer and wine in the early evening.
"Excellent location, 15 minutes walk from the Eye"
Had a fabulous weekend at park plaza on the river, excellent location and facilities. Staff were very friendly, breakfast was great and so were the cocktails. Will definitely stay again. Special mention for Barbara on check in, who upgraded us, thank you
very friendly. helpful and honest staff, having left something in my room, I called and the staff went and rcovered the item immediately.
I cannot fault the hotel in anyway. I would stay again and would recommend.
We arrived to a very quick check inn. Room was clean double bed was not fixed on floor so bounced to the floor each time we sat on it. The sofa bed was too close to the double bed and made it a bit difficult to get between
But the staff were wonderful my daughter is gluten free and she was given gluten free bread and had lots to choose from to eat. The staff were well informed and we were well looked after. Very impressed.
Good situated hotel. Would stay here again.
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