Down duvets, minibar, in-room safe, desk

Reviews of Gardena Hotel

3 out of 5
Gardena Hotel
Santa Croce 239, Venice, VE

Reviews

8.6

Excellent

Rating 10 - Excellent. 248 out of 522 reviews" "
Rating 8 - Good. 202 out of 522 reviews" "
Rating 6 - Okay. 52 out of 522 reviews" "
Rating 4 - Poor. 12 out of 522 reviews" "
Rating 2 - Terrible. 8 out of 522 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Yanina

Liked: Cleanliness, property conditions & facilities
Modern and clean bathroom
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
What an amazing hotel, the decor, the breakfast, the staff, the view from room 104 the one with the balcony over looking the canal, amazing. Perfectly situated near the main canal, train, taxi and bus station. You won't be disappointed ❤️

10/10 Excellent

Margaret, Austin

Liked: Staff & service, amenities, property conditions & facilities
A perfect location in a glorious city with warm and friendly staff. I am looking forward to my next stay already.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jajati

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean boutique hotel. Very close to the Venezia St Lucia.
Stayed 1 night in Jan 2024

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, helpful, and spoke fluent English.
Stayed 1 night in Nov 2023
Response from Monia- Front Desk on 12 Nov 2023
Dear Melinda, thank you for being our guests and for sharing your feedback. We're glad you appreciated the service provided by the staff and we hope you had a great holiday in Venice.

6/10 Okay

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from Monia- Front Desk on 14 Oct 2023
Dear Jeremy, thank you for being our guests and for sharing your feeedback.We hope you enjoyed your holiday in Venice and our hotel

10/10 Excellent

HIBA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Gardena Hotel for 2 nights in October and loved it! The room was very clean and is a good size (we had the room with the balcony). It’s located right off the Grand Canal, and is walkable to a lot of shops, restaurants, and is a 5 minute walk to the bus/taxi station (Piazzale Roma) and the main train station (enezia San Lucia). The staff is very friendly and professional. We would definitely stay again!
Stayed 2 nights in Oct 2023
Response from Monia- Front Desk on 14 Oct 2023
Good afternoon, thank you for your amazing review! We hope to welcome you again at Hotel Gardena.

8/10 Good

Jaime, Minneapolis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was well situated for our needs.
Stayed 3 nights in Sep 2023
Response from Monia- Front Desk on 7 Oct 2023
Dear Jaime.thank you for being our guest and for sharing your review.We're glad you appreciated our location and we hope you had a great stay in Venice.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2022
Response from Monia- Front Desk on 4 Nov 2022
Dear Guest,thank you for booking our hotel and for the great feeedback.

8/10 Good

Elise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff
Stayed 2 nights in Oct 2022
Response from Monia- Front Desk on 15 Oct 2022
Dear Elise,thank you for booking with us and for the feedback!We're happy to hear you enjoyed your stay and we hope to welcome you again.Warm regards,

8/10 Good

Hilary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The major downfall of this property was that it was incredibly warm in our room despite having the air conditioner turned up all the way. I'm sure it has to do with the grid and being old but the hallway and even outside were cooler than our room. We found ourselves using our portable fans multiple times in the room. The location was excellent (right across from the train station so it wasn't a problem to wheel our luggage over). The staff were friendly and the breakfast (though modest) was delicious.
Stayed 2 nights in Aug 2022
Response from Monia- Front Desk on 14 Aug 2022
Dear Hilary, thank you for staying with us and for sharing your experience! We're glad you enjoyed the hotel and we apologize for the A/c not being satisfying. We'll definetely look into that in order to fix it. In the meantime, please accept our sincere apologies for the inconvenience.

10/10 Excellent

Bennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel! Worth every euro.
This hotel was exactly what my wife and I wanted. Close to the train and bus station. Walkable to everything. Beautiful room, friendly service and the US can take a lesson on what a continental breakfast is because this was amazing. Cakes, pastries, cheese, fruit, yogurt, juice, hard boiled eggs, etc. My only wish is that we had a few more days to stay there.
Stayed 1 night in Jun 2022
Response from Monia on 5 Jul 2022
Dear Bennies, thank you very much for being our guest and for the amazing review you wrote! We're so glad you enjoyed our hotel and the breakfast..we hope to welcome you again soon!

10/10 Excellent

Douglas

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Monia- Front Desk on 3 Jun 2022
Dear Douglas, thank you so much for choosig our hotel and for taking the time to review us! We're happy you enjoyed your stay and we hope you'll come back again to visit us.

10/10 Excellent

Brooke

Stayed 1 night in May 2022

6/10 Okay

Catalina M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a good location, near the train station and restaurant.
Stayed 1 night in Oct 2021
Response from Monia on 1 Nov 2021
Dear Catalina, thank you for staying with us and for takling the time to share your feedback with us. We are happy to know you appreciated our location and took advantage of it for your stay in Venice. We hope we will welcome you again. Best regards.

10/10 Excellent

Branka

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location in Venice.
Perfect location at a reasonable price. Small hotel. Great service. Recommended.
Stayed 2 nights in Oct 2021
Response from Monia on 18 Oct 2021
Dear Branka, thank you very much for your nice words; our guests satisfaction is the most important thing to us. We hope to welcoming you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acceptable
Ive enjoyed staying in the hotel, it was clean tidy, close to all amenities breakfast a bit poorly it can be better, one of the staff who is serving breakfast was not friendly at all, internet was not good at all, we couldn't use it, but overall was ok.
Stayed 3 nights in Sep 2021
Response from Monia on 4 Oct 2021
Dear guest, thank you for staying with us and for your feedback. We are really sorry you had a bad experience with breakfast and also with the wifi. We are not aware of any problems with internet and also other guests never told us anything about it but we will check, to make sure this does not happen again.

8/10 Good

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for comfortable hotel
The hotel is well-located across the Grand Canal from the railway station and a short 5min walk from the bus station at Piazzale Rome. The hotel itself is clean and tidy, without being flashy or particularly modern, but it was comfortable for the 4 nights we were there, and was kept clean and COVID-safe. The location was excellent for exploring Venice on foot and by boat, and so if visiting again I'd happily stay again. Nearby restaurants and bars were good as well, and it was nice and quiet for sleeping. No complaints from us at all!
Stayed 4 nights in Oct 2020
Response from Leonardo on 19 May 2021
Dear Mr. Toby, thank you for sharing your feedback. We are really glad you liked the Gardena Hotel, especially features like the cleaness, the location and the breakfast. Hoping to welcome you back again, I wish you a good day. Best regards, Leonardo

8/10 Good

Frits

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
onvinient.
Very Convinient for transport to and from the Island. Staff extremely helpfull. Rest of the city within walking distance.
Stayed 1 night in Oct 2020
Response from Leonardo on 19 May 2021
Dear Mr. Frits, we thank you for your feedback. We are really happy that you enjoyed the location and the kindness of our staff. Hoping to see you again soon, I wish you a good day. Kindly regards, Leonardo

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That the shower and toilet where two different rooms.
Stayed 1 night in Oct 2020
Response from Leonardo on 19 May 2021
Dear Guest, we thank you for the feedback. We're sorry you didn't find the shower comfortable. In some rooms it is separate from the bathroom in full European style, not by our choice but to respect the original floor plans of the building. Best regards, Leonardo

8/10 Good

Susie, Cheshire England

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor was refreshed during summer whilst closed and was nice.Unfortunately the room we were given was a bit small, washroom and toilet seperate from the shower so washroom was small had a canal view with a balcony.The room was too warm at night for us to sleep comfortably staff were pleasant and helpful.O.K. stay for a few nights
Stayed 2 nights in Sep 2020
Response from Leonardo on 19 May 2021
Dear Mrs. Susie, we thank you for your feedback. We are happy to have helped make your stay a pleasant one and we are sorry for the unconvient about the temperature. Hoping to having you back a next time, I thank you again. Best regards, Leonardo

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carnival in Venice
Very close and covenient location to the AVTO airport bus shuttle. Wonderful breakfast every morning, served by accomodating staff! Loved the free bottle of Prosecco with my room. Only downside is it's a bit of a walk to the major sites and attractions, but the city is so lovely, I didn't mind wandering and getting lost in the alleys and canals. Quiet location, which was also nice.
Stayed 3 nights in Feb 2020
Response from Alessandro on 28 Feb 2020
Dear Friends. thank you very much. We are really a little bit of walk to the major sites ( San Marco Sqare 15 min! Rialto Bridge 10 min! and much more....) Waiting to your next visit I send you my Kind Regards. Alessandro.

10/10 Excellent

Wayne, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location to view the lake, the staffs were super friendly.
Stayed 3 nights in Feb 2020
Response from Alessandro on 21 Feb 2020
Dear Wane, thank you very much for your visit and your review. 'm really proud of my Staff! We are waiting to your next visit in Venice. Kind Regards. Alessandro

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
This hotel has a great location and the rooms are gorgeous. The rooms are everything you could want from Venice; very decorative and overlooking a canal. We also received a free bottle of prosecco. Very close to the train station which was great for us as we travelled by train and didn't have to walk far. It is very central to the water taxi too.
Stayed 2 nights in Aug 2019
Response from Alessandro on 3 Feb 2020
Dear Bethany, It is really a pleasure to read such a wonderful review! I'll share your satisfaction with all my Staff. It is a great prize to the passion that we put in our Job, day by day. We are only waiting to your next visit in Venice. Kind Regards, Alessandro

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect stay in Venice
A wonderful stay. The decor was perfect and the staff were terrific. The location ins frankly unbeatable. Easy access to Venezia SL which means not having to lug suitcases across Venice! We will definitely stay here again on our next trip to Venice.
Stayed 3 nights in Dec 2019
Response from Alessandro on 31 Dec 2019
Dear Brett, what can I tell you?!? Thank you for your visit and your wonderful review. Your satisfaction is a great reward for the passion with which all the staff work. We will always wait for you with great joy.Best Regards.Alessandro

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Alessandro on 20 Nov 2019
Thanks a lot! waiting to your next visit I send you my Best Regard. Alessandro

10/10 Excellent

Ron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, nice clean and comfortable room, the manager Is nice and very helpful.
Stayed 1 night in Nov 2019
Response from Alessandro on 14 Nov 2019
Dear Ron, thank you very much for your visit and your nice review.We are only waiting to your next visit in Venice! Kind Regards. Alessandro

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location near train station. Room was clean, great breakfast provided. Pleasant staff. Bed could have been more comfortable, and shower was small with terrible water pressure and inconsistent temperature. Would recommend for a one or two day stay. Can’t beat the location.
Stayed 1 night in Nov 2019
Response from Alessandro on 6 Nov 2019
Dear Friend, yhanks a lot for your visit and review. We are only waiting to your next visit in Venice. Kind Regards. Alessandro

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from Alessandro on 6 Nov 2019
Thank you very much! Kind Regards. Alessandro

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and bathroom. Small but clean and updated. Very close to the train station in Venice. 25-30 minute walk to St. Mark's. Only complaint....mattress was terrible. Like sleeping on old springs. Staff was courteous and helpful.
Stayed 1 night in Oct 2019
Response from Alessandro on 31 Oct 2019
Dear Friends, thank you for your visit, for your wonderful review and above all for your important advice. Your direct experiences help us improve the services we offer. Waiting to see you in our house on you your next holiday in Venice, I send you my Best Regards.Alessandro

8/10 Good

Donald

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019

10/10 Excellent

John

Stayed 1 night in Oct 2019

10/10 Excellent

Rosalie P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Alessandro on 21 Oct 2019
Dear Rosalie, when we are able to totally satisfy our Guests, for us it is an immense reward. We always work with so much passion, trying to make our guests' stays something unique and unforgettable. Kind Regards. Alessandro

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, looks newly renovated. Hotel staff have been wonderful.
Stayed 1 night in Oct 2019
Response from Alessandro on 21 Oct 2019
Dear Friends, what can i say you? Thank you from all the staff. We really appreciate your review. It is a great prize for us! We are only waiting to your next visit in Venice. Kind Regards.Alessandro

10/10 Excellent

Kerryann

Stayed 1 night in Oct 2019

10/10 Excellent

Doug, New York

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic property with a nice view of the canals. Located near restaurants and shopping. Hotel staff was courteous and accommodating. The breakfast, while not sumptuous, was adequate continental fare consisting of boiled eggs, yogurt, toast, cereal, rolls, cheeses, a garden salad, juice and coffee. Overall, the Hotel Gardena was a very pleasant and satisfying experience.
Stayed 1 night in Oct 2019
Response from Alessandro on 12 Oct 2019
Dear Doug, thank you for your visit to our "House". I will share your satisfaction with all the staff. They are the real protagonists, working so passionately day after day. Waiting to your visit, I send you my Best Regards. Alessandro

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is unbeatable: easy ten minute walk from the central bus/train (on well paved streets). Canal view on Venice island and a beautiful street surrounded by brilliant restaurants and bars. Really nice staff - very helpful and friendly. Highly recommended. Only drawback - no room service. I would definitely come back.
Stayed 1 night in Oct 2019
Response from Alessandro on 10 Oct 2019
Dear Friends, thank you for your visit and your wonderful review. Your direct experiences, told to the other Guests, are a great and important advertisement for us! This is why we thank you and always look forward to meet you in your new "Venetian House" With great Joy.Kind Regards.

10/10 Excellent

Worldtraveller, Canada

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel. Room was beautiful and hotel just steps from Piazza Roma.
Stayed 1 night in Oct 2019
Response from Alessandro on 8 Oct 2019
Dear Friend, thanks a lot. We really appreciate your satisfaction. It is a great Prize for all the Staff. Best Regards. Alessandro

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Friendly Staff
I thought the hotel was old fashioned but well maintained classical interior design. But my room was just old and specially washroom was very small (for this price) and really old. The shower booth was so small and my elbow was keep hitting the water tap. Staff was very friendly and breakfast was great. Maybe other room was well renovated as seen on the photos, but my room was total disappointment! Overall service was great and room was clean. But I would choose other hotels for this price if I am back to Venice.
Stayed 4 nights in Oct 2019
Response from Alessandro on 7 Oct 2019
Dear Friend, I'm very sorry about you review but why you didn't say us during your Stay? We could change you room. We have 21 rooms completely diffrent from each other. It may happen that sometimes we do not meet guests' needs. Just talking about it ...Kind Regards. Alessandro

6/10 Okay

shaon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room not as pictured
Hotel has a great location with short easy walk to bus and train stations. Our room with balcony on canal was nothing like the rooms pictured in the listing. It wasn’t nearly as nice, carpet was stained and room smelled. The listing also showed the hotel had an outdoor patio/eating area but this was not available which was disappointing. Furniture in lobby area was dirty and worn. We interacted with three staff who were cheerful and friendly.
Stayed 1 night in Sep 2019
Response from Alessandro on 7 Oct 2019
Dear Friend, I thank you for your kind visit. I'm really sorry what you wrote. The cleaning of our rooms and all our House is controlled directly by me every day. Here I want to defend all my staff. They too work with so much passion and attention to every little detail. For this reason we hardly find reviews that question our cleanliness. In any case we are still human and we can also make mistakes .... On the room you had I assure you that our photos do not represent what we really are..... For our decision, we do not want to show the Paradise from our web site ... "We fly" low, very low so as to surprise our guests upon their arrival. Something didn't go well with you and I'm sorry. We hope to see you again to let you live the true atmosphere that our "home" offers! Best Regards. Alessandro

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Third time staying there.
Stayed 3 nights in Sep 2019
Response from Alessandro on 3 Oct 2019
Dear Judith, we are only waiting you 4th time at Hotel gardena Venice! With our Best Regards. All the Staff.

6/10 Okay

Joseph

Liked: Staff & service, room comfort
Disliked: Cleanliness
Small room, smaller shower.
We were placed in a small cottage outside of the hotel. The shower slanted down to less than 6 feet with beams even lower. The hair dryer was broken and mosquitos plagued the room. The location of the hotel was pretty nice, being a short walk from the train station. Service at the reception desk was great.
Stayed 1 night in Sep 2019
Response from Alessandro on 27 Sept 2019
Dear Friends, I'm sorry you didn't find the room you liked. The new room in the garden is a very romantic room with wooden beams, a very large private bathroom, air conditioning and all the necessary services. Sometimes the impact can be to feel a little alone ... In all respects, however, it reflects the high quality of our services. We have 3 Classic Rooms and the one in the garden is one of them. Since all our rooms are different from one another, sometimes it can happen that we cannot completely satisfy our guests. And I'm very sorry! We are waiting for you at the next trip to Venice. I'm sure we can be more attentive to your real needs. Yours Sincerely. Alessandro

2/10 Terrible

Verified traveller

Stayed 2 nights in Sep 2019
Response from Alessandro on 21 Sept 2019
Dear Friend, I am very surprised by your low rating. I would have liked to know the reasons. They would have been very important for us to understand if and where we are wrong. We always pay close attention to everything our guests tell us. Hiding behind a no-comment untitled makes us really "sad" ..Alessandro

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy bed and had a good sleep after busy touring. Good spot not too far from train station easy for luggage transfer
Stayed 1 night in Sep 2019
Response from Alessandro on 18 Sept 2019
Thanks a lot. Very kind of you.Waiting to your next visit. Best Regards. Alessandro

6/10 Okay

DAVID

One night stay..ok
Stayed 1 night in Sep 2019
Response from Alessandro on 18 Sept 2019
Thanks.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a quiet location away from St Marks Square. The staff were very friendly and helpful.
Stayed 3 nights in Sep 2019
Response from Alessandro on 18 Sept 2019
Thanks a lot! Kind Regards.Aessandro

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from Alessandro on 18 Sept 2019
Thank you very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Location is central and near port and airport buses,Ferovia Station is walking distance from the hotel. Gondola rides are just around the corner. Staff were very helpful especially with directions. Hotel room has a good size , they gave us a room that has a balcony. Bathroom fully renovated. Breakfast was pretty good. Will go back again at this hotel, we had a very good experience/ memorable stay and of course shopping 💕 is every where.
Stayed 2 nights in Sep 2019
Response from Alessandro on 16 Sept 2019
Dear Friends, thanks a lot for your nice review.All the staff will be extremely proud of your satisfaction. we always work with so much passion and care for our Guests! Kind Regards. Alessandro

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is well situated for the bus & train station; we arrived by train and found it easy to find. The decor of the room was very ornate and luxurious, also clean & tidy. The room was very large and spacious, but lacked amenities such as no tea/coffee making facilities. It also had a flat screen TV on the wall. The bathroom was huge, clean and bright with a large corner bath and shower/shower screen over. Good plug points, hairdryer, a large mirror over the sink and also a small magnifying mirror. No shower gel was provided, only shampoo, body lotion, shower caps and a small bar of soap. We had to asked Reception for bottles of shower gel. The wardrobe was perfectly adequate, but was only equipped with 5 wooden hangers and there was absolutely no drawer space for storing underwear/anything else in the room whatsoever; it’s a good job we brought our own foldable plastic hangers with us and we stored our other belongings on the spare bed in the room. The safety deposit box in the wardrobe had no power so we were unable to open/lock it via the keypad. We locked/opened it only by using the master key, which we had to keep getting from Reception. Breakfast was ok, but no hot food. We were also disappointed that we did not get a free bottle of sparkling wine, which was stated on our Expedia invoice. We forgot that this was part of package until day we checked out. We feel we shouldn’t have had to ask for the free bottle of wine, it should have been in our room when we arrived.
Stayed 4 nights in Sep 2019
Response from Alessandro on 16 Sept 2019
Dear Friends, thank you for your visit and the time you spent writing your important review. Your satisfaction fills me with pride and I take every advice you have given me very carefully. Your suggestions help us always to improve the services we offer. I will discuss all information in the next weekly meeting with all my staff. We are just waiting for your next visit to Venice. Kind Regards.Alessandro

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great two night stay in Venice
My wife and I had a wonderful two night stay at Gardena. The room was clean, comfortable, and beautiful. The staff was extremely friendly and helpful. We will be back.
View from our room
Stayed 2 nights in Sep 2019
Response from Alessandro on 13 Sept 2019
Dear Paul, thanks a lot, very kind of you! All the Staff will be greatfull of your satisfaction. Best Regards.Alessandro