Hello we stayed at Ca Mariele , appartment #1 for two nights
From Oct 8 to Oct 10, we were a family of 4 , 2 adults, 2 kids , flew from US to Venice
On arrival we requested for a different apartment as when checked in , we found mold smell in it and my children started coughing
Afterwards my wife called 3 times for these complaints through out first day with no one picked or returned call
Our discomfort was due to ;
1 mold smell in big room ,
2, spider webs in both rooms
3 stained, unwashed comforters
When we finally spoke to a lady on 9 th october in evening, the lady on phone kept arguing rather than helping
We are quite disappointed with the stay and request to at least refund one day stay
We emailed the photos to the owner
However the owner’s attitude was quite non professional, rather than acknowledging they blamed us for leaving the application dirty ( we paid for hefty cleaning fees )
It looks the minute we demanded to return half the rent , they got annoyed and started Attacking rather than apologizing for poor service and non professional attitude
We want to make sure other people get what’s shown in the ad on Expedia
I have all the photos to submit to expedia