Rooftop terrace

Reviews of Aqua Palace Hotel

4 out of 5
Aqua Palace Hotel
Calle de la Malvasia 5492, Castello, Venice, VE

Reviews

9.4

Exceptional

Rating 10 - Excellent. 443 out of 593 reviews" "
Rating 8 - Good. 131 out of 593 reviews" "
Rating 6 - Okay. 12 out of 593 reviews" "
Rating 4 - Poor. 5 out of 593 reviews" "
Rating 2 - Terrible. 2 out of 593 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and the room need a little renovation.
Stayed 2 nights in Mar 2024
Response from Aqua Team on 18 Mar 2024
Dear Mr. William,Thank you for your review and for nice words about our service!Best regards

2/10 Terrible

marilise, kentfield

Travelled with partner
Liked: Amenities, property conditions & facilities
Staff was ok , gave us the first room on the first floor facing the street . Very noisy. They control the air so I had to open the windows , which made mosquitos come inside . Could not sleep . All traffic was in front of my room . Terrible !
Stayed 2 nights in Feb 2024
Response from Direction on 22 Feb 2024
Dear marilise,we are sorry about this review, this is unfortunately a mix of wrong or exaggerated statements, which could have easily been resolved. The only real problem, which you didn't write here, concerns the turndown service you had in your room the first evening, which you resent greatly, a quality service offered in the best hotels. If the customer does not want our staff to enter the room in the evening, it is sufficient to inform the concierge or hang the "do not disturb" sign, which you did not do and for which we have however repeatedly apologized.Best regardsThe Direction

8/10 Good

Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in a lovely location in Venice. Close to most things to see. The only thing with the hotel was , the AC wouldn't turn on but luckily we didn't need to use it too much.
Stayed 1 night in Feb 2024
Response from Aqua Team on 24 Feb 2024
Dear Mr. Warren,Thank you for finding the time to review our hotel.We are very glad that you had a great experience at the Aqua Palace.Best regards

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome service
Response from Aqua Team on 25 Feb 2024
Dear Mr. Brian,Thank you for staying with us and sharing this nice score about your recent stay in our hotel!

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt at home here with my son. Although they do the trash separation on the canal and it is noisy. Felt like we were part of the community. Double pained windows helped a lot. Great place.
Stayed 1 night in Jan 2024
Response from Aqua Team on 7 Feb 2024
Dear Mr. Chad,Thank you for sharing your opinion in our hotel.We are very happy that you felt like at home. This is our goal, to make you feel this feeling.Best regards

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great location between the Rialto bridge and Piazza San Marco
Stayed 2 nights in Feb 2024
Response from Aqua Team on 7 Feb 2024
Dear Mr. Chris,Thank you for finding the time to share your review in our hotel.We are very glad that you enjoyed your stay and our location!Best regards

10/10 Excellent

Thomas, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Aqua Team on 7 Feb 2024
Dear Mr. Thomas,Thank you for staying with us and sharing your nice review.Best regards

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a canal entrance and large, beautiful rooms.
Stayed 1 night in Dec 2023
Response from Aqua Team on 1 Jan 2024
Dear Mr. Alexander,Thank you for finidng the time to review our hotel.We are very happy that your stay has been excellent and the rooms were of your taste!Best regards

10/10 Excellent

brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury stay in the heart of Venice. Very professional excellent staff. Canal front room was superb with water views from all 3 windows. In a quiet section but just steps from main shopping and dining. Will definitely stay again when in Venice.
Response from Aqua Team on 7 Feb 2024
Dear Brandon,Thank you for this excellent review and your positive opinion about our hotel.Best regards

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazingly hospitable. We walked in late from our delayed train, tired and cold. They were quick, kind, informative and made us feel important and welcomed. We slept late and were about an hour late for check out. We were only called once and they watched our bags while we excluded the city. The hotel and bar are lushly decorated and beautifully designed. We will definitely return!
Stayed 1 night in Dec 2023
Response from Aqua Team on 1 Jan 2024
Dear Mrs. Jennifer,Thank you for your kind review.We are very glad that our staff made feel you like at home and you could experience our top service.Best regards

10/10 Excellent

Robert

Travelled with partner
Wonderful staff. Very helpful. Very nice hotel.
Stayed 3 nights in Nov 2023
Response from Aqua Team on 14 Nov 2023
Dear Mr. Robert,Thank you for your review.We are very glad that your stay has been great in our hotel.Best regards

10/10 Excellent

Areerat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay to explore Venice! Beautiful hotel and lovely staff.
Stayed 2 nights in Oct 2023
Response from Aqua Palace on 30 Oct 2023
Dear Mr. Areerat,Thank you for sharing this marvellous review!We are happy thet your stay has been great!Best regards

10/10 Excellent

Alberto Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, view from the room from noon to Early mornog is stunning, peaceful and glorious! Early morning the garbage boat parks right below our window, but we don’t care, it is part of the city life. The hotel is very well mantained, a great experience overall.
Stayed 3 nights in Oct 2023
Response from Aqua Team on 18 Oct 2023
Dear Mr. Alberto Ariel,Thank you for your kind review.We are very glad that your stay has been so great and we look forward to welcome you once again!Best regards

10/10 Excellent

Varis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely beautiful!!!
Stayed 2 nights in Oct 2023
Response from Aqua Team on 9 Oct 2023
Dear Varis,Thank you for your review!We are so glad that your stay has been great!Best regards

10/10 Excellent

JUAN COLIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option in Venice, staff is very nice and helpful. Room feels a little bit old but I guess that is the idea, very good maintenance and bathroom is great. They have their own dock, very convenient if you use water taxi. Close to touristic places and dinning options.
Response from Aqua Team on 2 Oct 2023
Dear Mr. Juan,Thank you for your kind review.We are very glad that your stay in our hotel has been great!Best regards

10/10 Excellent

Vincent, Thornton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and extremely friendly staff. The bar in the hotel is a very nice place to have a drink and unwind. Rooms were very clean. One of my favorite hotels I’ve stayed in. Definitely would stay again.
Stayed 3 nights in Sep 2023
Response from Aqua Team on 14 Sept 2023
Dear Mr. Vincent,Thank you for this review.We are very glad that your stay has been great!Best regards

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Aqua Team on 11 Sept 2023
Dear Jacqueline,Thank you for sharing this nice review about your recent stay in our hotel.We hope to welcome you once again,Best regards

10/10 Excellent

Wendy

Stayed 3 nights in Sep 2023
Response from Aqua Team on 26 Sept 2023
Dear Wendy,Thank you for your feedback!Best regards

8/10 Good

Katie

Stayed 1 night in Sep 2023
Response from Aqua Team on 26 Sept 2023
Dear Katie,Thank you for your feedback.Best regards

10/10 Excellent

James, Leeds

Travelled with partner
Beautiful hotel, junior suite with fab canal view worth it. Welcome staff at reception extremely helpful. Only two things detract, on Saturday morning from 6am a boat collecting rubbish from nearby moors outside the hotel and it’s quite noisy. Second hotel should consider offering choice of eggs (E.g. poached or omelette) without wanting to charge more, that’s pretty normal for a 4-star hotel. But still deserves 5 stars as it’s a beautiful hotel in a great location!
Stayed 2 nights in Sep 2023
Response from Aqua Team on 11 Sept 2023
Dear Mr. James,Thank you for your kind review.We are very glad that your stay has been great and you could enjoy every minute of it.We took gode note of your recommendation and we will share them with the management.Best regards

10/10 Excellent

MEI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had wonderful experience staying at this hotel. The staff is super friendly and helpful. The room is very clean and bed is comfortable.
Stayed 2 nights in Aug 2023
Response from Aqua Team on 14 Aug 2023
Dear Mei,Thank you for this beautiful review!We are very glad that your stay has been so great.Best regards

10/10 Excellent

FELIPE

Great hotel
Stayed 2 nights in Aug 2023
Response from Aqua B on 7 Aug 2023
Dear Mr. Felipe,Thank you for finding the time to share your experience.We are very glad that you had a great stay at the Aqua B!Best regards

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Aqua B on 7 Aug 2023
Dear Mrs. Heather,Thank you for sharing this nice review.We are very glad that you had a great stay in our B&B.Best regards

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were large the bathroom was large. The bed was comfortable the staff were so friendly and helpful
Stayed 1 night in Jul 2023
Response from Aqua Team on 11 Jul 2023
Dear Mrs. Lisa,Thank you for this nice review!We are very happy that everything was ok and your stay at Aqua Palace has been great.Best regards

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel in a great location
Such a lovely hotel with friendly and helpful staff. Couldn’t be better located as it’s a 5 minute walk from both the Rialto Bridge and St Marks Square. Would definitely recommend.
Stayed 3 nights in Apr 2023
Response from Aqua team on 9 May 2023
Dear Mrs. Julie,Thank you for your review.We are glad that your stay in our hotel has been excellent.We would like to thank you for sharing these nice words about our team!Best regards

10/10 Excellent

Kin Wah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facilities and staff
Located in a quiet corner near San Marco square. Excellent service and friendly staff.
Stayed 2 nights in Apr 2023
Response from Aqua Team on 18 Apr 2023
Dear Mr. Kin Wah,Thank you for sharing your nice review.We are very glad that your stay has been excellent.Best regards

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel
Amazing hotel in the heart of Venice, 5 mins away from San Marco square or the Rialto bridge. Staff are very professional giving amazing customer service. Breakfast needs mentioning as it is second to none. I would definitely go back to Aqua Palace next time we visit Venice. Thank you 🇮🇹🇮🇹❤️❤️🇮🇹🇮🇹
Stayed 3 nights in Mar 2023
Response from Aqua Team on 9 Apr 2023
Dear Amanda,Thank you for this review!We are very glad that your stay in our hotel has been excellent.Best regards,

10/10 Excellent

Kieran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well presented, felt very luxurious!
Stayed 2 nights in Feb 2023
Response from Aqua Team on 12 Feb 2023
Dear Mr. Kieran,We would like to thank you for this nice review.We are very glad you had enjoyed your stay in our hotel and felt like in a luxurious place.Best regards

10/10 Excellent

Mychan, Calgary

Stayed 1 night in Feb 2023
Response from Aqua Team on 14 Nov 2023
Dear Mr. Mychan,Thank you for your review and thank you for sharing this nice score about your recent stay in our hotel.Best regards

10/10 Excellent

Vito

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, modern room and on suite bathroom. Easy walk to all areas in Venice.
Stayed 1 night in Oct 2022
Response from Aqua Team on 11 Oct 2022
Dear Mr. Vito,We would like to thank you for sharing such positive experience!We are very glad you could enjoy everything of our boutique hotel, starting from the location.We look forward to welcome you once again,Best regards

10/10 Excellent

Courtney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and welcoming staff. Beautiful room in the heart of the city.
Stayed 1 night in Sep 2022
Response from Aqua Team on 26 Sept 2022
Dear Courtney,Thank you for this nice review!We are very glad you enjoyed your stay in our hotel.Best regards

10/10 Excellent

Rebecca

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Central location, comfortable stylish rooms, friendly helpful staff.
Stayed 6 nights in Sep 2022
Response from Aqua Team on 10 Sept 2022
Dear Mrs. Rebecca,Thank you for sharing this review about your experience in our boutique hotel.We hope to welcome you again soon!Best regards

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very great property and location. Staff very helpful.
Stayed 2 nights in Sep 2022
Response from Aqua Team on 7 Sept 2022
Dear Mr. Richard,We would like to thank you for sharing your experience in our hotel.We are very glad you had a great stay with us and appreciated our location and the service.Best regards

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Aqua Team on 28 Aug 2022
Dear Mr. Paul,Thank you for your review.We are very glad you had a great experience in our hotel.Best regards

10/10 Excellent

Katherine, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful hotel in the heart of Venice. Very close to San Marco Square in one direction and Rialto Bridge in the other. Staff were amazing. Hotel is very nice, if not a little darted. But was perfect for a family of four in a suite. The garbage boat is out one side of the building on a canal every morning from 8-11ish. The kind desk clerk offered to move us to a higher floor but we were only there for one more night so it wasn’t worth the trouble.
Stayed 2 nights in Aug 2022
Response from Aqua Team on 25 Aug 2022
Dear Mrs. Katherine,We would like to thank you for your nice review.We are very glad you had a great time and enjoyed our boutique hotel.Best regards

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great staff. Homemade croissants beyond spectacular.
Stayed 3 nights in Jul 2022
Response from Aqua Team on 26 Jul 2022
Dear Mrs. Susan, Thank you for sharing this nice review. We are very glad you have enjoyed your stay and the service. Best regards

10/10 Excellent

Mahadev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Aqua Team on 2 Jun 2022
Dear Guest, Thank you for your nice feedback! Best regards

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Venice Italy
We had a wonderful stay. Excellent hotel and staff. We would definitely stay again. Great location
Stayed 3 nights in May 2022
Response from Aqua Team on 11 May 2022
Dear Mrs. Cynthia, We do thank you for the nice review! We are very glad you loved our hotel. Thank for sharing such nice words about the service. Best regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Excellent location very close to main attractions. Room very comfortable and quiet location - towels and toiletries replenished every day Staff very welcoming and helpful. Overall a very pleasant stay and would definitely visit again
Stayed 3 nights in Feb 2022
Response from Aqua Team on 6 Mar 2022
Dear Guest, Thank you for your kind feedback! We are very glad to read such nice review and all the positive aspects about your stay in our boutique hotel. Best regards

10/10 Excellent

LEWIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Aqua Team on 20 Feb 2022
Dear Mr. Lewis, Thank you for this nice review!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Great location staff were very helpful booked our restaurants and water taxi collection from airport.
Stayed 3 nights in Oct 2021
Response from Aqua Team on 6 Nov 2021
Dear Mr. Robert, Thank you for your kind review. We are very happy that you had a great stay with us and loved the service provided by our staff. Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An elegant and wonderful hotel in a very good location. The service, room, breakfast and everything was perfect during out stay in Aqua Palace.
Stayed 2 nights in Oct 2019
Response from aqua team on 3 Mar 2021
Dear Sirs, what a gift! Thank you very much for such nice feedback, we'll share it with the team. Best regards and see you soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Aqua Team on 12 Feb 2020
Dear guest, Thank you for your review. We are very pleased you had a great stay with us! Best regards Aqua team

10/10 Excellent

Taha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable stay. Hotel is in close proximity to many tourist destinations and the staff is very friendly.
Stayed 2 nights in Feb 2020
Response from Aqua Team on 7 Feb 2020
Dear Taha, we are so happy about your review, we are sure you will keep forever these good memories of your stay in our boutique hotel. Our location is always appreciated by our clients, right in the heart of the city, just a few steps from the main attractions, but also a few minutes from the hidden Venice. We hope to have another opportunity to welcome you back soon. Best regards

10/10 Excellent

Kristie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You should definitely stay here
Location was brilliant, hotel was lovely and staff super friendly. One of the best places I’ve stayed at - HIGHLY recommend!
Stayed 2 nights in Jan 2020
Response from Aqua Team on 20 Jan 2020
Dear Ms. Kristie, Thank you for your marvellous review. We are very happy to know that you had a great stay with us and you loved the service provided by our staff. We are also glad that you have found our location brilliant. The Aqua Palace Hotel is located in the heart of Venice and far just a few minutes from the main sights to visit. Looking forward to welcome you again in our boutique hotel, Best regards

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Everything was beyond our expectations, and the staff were the best out of all the hotels we stayed in on our three week trip!!!
Stayed 3 nights in Dec 2019
Response from Aqua Team on 4 Jan 2020
Dear Mr. Michael, Thank you for your review. We are very glad to read your opinions about our hotel and our staff. We are very proud to see that our hard work has paid off your expectations. We look forward to welcome you again, Best regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was just there after the Venice floods in November and I must say they really recovered really quickly! Such a great hotel with an EXCELLENT location (just a short walk to all the big landmarks) for a reasonable price! The rooms were moderns, luxurious, large and comfortable, toilets too! And it’s really special being able to open your window to the streets and canals of Venice :) Hot tip! It’s a little bit pricey, but you can get a private boat transfer from the airport which was such a special experience! Highly reccomend it!
Stayed 2 nights in Dec 2019
Response from Aqua Team on 26 Dec 2019
Dear guest, thank you for your wonderful review. We are glad to hear that you enjoyed a comfortable stay at our hotel. We do hope that you will find an opportunity as soon as possible, we can't wait to welcome you back! Best regards

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019
Response from Aqua Team on 25 Dec 2019
Dear Sirs, Thank you for such fantastic score. We hope to have the possibility to welcome you again in our boutique hotel. Best regards

10/10 Excellent

Karin, Boulder

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An incredible property! The staff and service were gracious, helpful and lovely! Highly recommend.
Stayed 2 nights in Oct 2019
Response from Aqua Team on 19 Oct 2019
Dear Mrs. Karin, Thank you for your review. We are very pleased you have enjoyed your stay in our hotel. It's an honour for us to read your words about our staff. Looking forward to welcome you again at the Aqua Palace Hotel, Best regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel contacted us to ask if we wanted a taxi to meet us, which we did. Very nice, especially in an unfamiliar place. From the moment we arrived (by water taxi), we were in love. Perfect and beautiful classic Venezia location in between Rialto and San Marco.
Stayed 5 nights in Oct 2019
Response from Aqua team on 15 Oct 2019
Dear Guest, we thank you very much for such kindly words, we will share it with the rest of the team. We hope to see you soon in Venice. We wish you all the best.