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Reviews of Hotel Villa Fontaine Grand Tokyo - Shiodome

4 out of 5
Hotel Villa Fontaine Grand Tokyo - Shiodome
1-9-2 Higashi-shinbashi, Minato-ku, Tokyo, Tokyo-to

Reviews

8.8

Excellent

Rating 10 - Excellent. 579 out of 1019 reviews" "
Rating 8 - Good. 307 out of 1019 reviews" "
Rating 6 - Okay. 89 out of 1019 reviews" "
Rating 4 - Poor. 22 out of 1019 reviews" "
Rating 2 - Terrible. 22 out of 1019 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. Easy to move anywhere through the station that is just in front.
Stayed 6 nights in Mar 2024

10/10 Excellent

Weili

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend by my friends,but do like it .
Stayed 2 nights in Feb 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 25 Mar 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We heard that it was introduced by your friends, and we are glad that you liked it.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome Manager

10/10 Excellent

Hilda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is nearby restaurants and shops at walking distance. The staff was friendly, the rooms were clean. The beds were a bit hard for me. Overall, I would stay here again.
Stayed 4 nights in Mar 2024

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful experience staying here.
Stayed 7 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 12 Mar 2024
Dear Justine,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We are very happy to hear that you enjoyed your stay with us.We will continue to value every single comment as we strive to improve our services, and we hope you will visit our hotel again when you are in the area.Villa Fontaine Grand Tokyo Shiodomehotel manager

10/10 Excellent

Yoko

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location and people are friendly
Stayed 6 nights in Mar 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 12 Mar 2024
Dear Yoko ,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We are very grateful for your kind words of praise for our staff. Encouraged by your kind words, we will continue to strive to improve our services.We will continue to value every single comments as we strive to improve our services, and we hope you will visit our hotel again when you are in the area.Villa Fontaine Grand Tokyo Shiodomehotel manager

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 10 Mar 2024
Dear Valued GuestThank you very much for choosing Hotel Villa Fontaine Grand Tokyo-Shiodome from all the choices possible. We would also like to thank you for taking the time out of your busy schedule to share your comments about your stay with us.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

6/10 Okay

Kelly

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 8 nights in Feb 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 10 Mar 2024
Dear Kelly,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We hope you enjoyed your stay with us. We would be very happy to hear about any problems you may have had during your stay with us.Once again thank you for your time and we hope to see you again.Hote Villa Fontaine Grand tOkyo-Shiodome, Manager

10/10 Excellent

Milagros

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs.
Stayed 3 nights in Feb 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 6 Mar 2024
Dear MilagrosThank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We are pleased to hear your high evaluation of our staff's service. Your kind words are our daily encouragement.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.

8/10 Good

PUI YEE PION

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good room services and housekeeping. Though the location a bit far away from high street, connecting with Metro and training could help.
Stayed 6 nights in Feb 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 2 Mar 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We are very pleased to hear your compliments about house keeping. However, we are very sorry for the inconvenience caused by the place. We will take your comments into consideration and strive to provide better service.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

8/10 Good

Marie-Claude

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff
Stayed 1 night in Feb 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 2 Mar 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We are relieved to hear that you had a comfortable stay.We will do our best to provide you with satisfactory service anytime you visit us. We are looking forward to welcoming you back in the not too distant future.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Cale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Villa Fontaine in Shiodome is the best place I have stayed in Tokyo. Though located in the center of a business hub, the area actually adds to the charm because there are no crowds during the weekend. The Hotel places itself within a business building and fairly close to the JR station and very close to the subway. I've stayed here twice and have been surprised by how spacious the rooms are for a Tokyo hotel. All staff understand English very well and surely know other foreign languages. Of the many places I've stayed in Japan, the Villa Fontaine is at the top of my list as Hotels go.
Stayed 6 nights in Feb 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 25 Feb 2024
Dear CaleThank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.Thank you for your high evaluation of our hotel location. One of the advantages of our hotel is that it is accessible via an underground passageway from JR Shimbashi Station and Toei Oedo Line Shiodome Station. We are pleased to hear that you are satisfied with our hotel.Also,We are very grateful for your kind words of praise for our staff. Encouraged by your kind words, we will continue to strive to improve our services.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

KWONG CHUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No hot spa
Stayed 2 nights in Feb 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 20 Feb 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We will continue to strive to improve our services and create a comfortable space without being satisfied with the status quo, and we look forward to your patronage for many years.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Yuichi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient from the subway station and Walking distance from Ginza shopping district. Dining options are limited just around the hotel however if you walk for just about 15 minutes, you are at Shinbashi area and there are so many places to choose from.
Stayed 4 nights in Feb 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 20 Feb 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.Thank you for your high evaluation of our hotel location. One of the advantages of our hotel is that it is accessible via an underground passageway from JR Shimbashi Station and Toei Oedo Line Shiodome Station. We are pleased to hear that you are satisfied with our hotel.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Krystel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel for easy access to the train stations. Plenty to see and explore within a walking distance. Staff was kind, and helpful. Check-In and Check-out process was quick and simple.
Stayed 2 nights in Feb 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 20 Feb 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.Thank you for your high evaluation of our hotel location. One of the advantages of our hotel is that it is accessible via an underground passageway from JR Shimbashi Station and Toei Oedo Line Shiodome Station. We are pleased to hear that you are satisfied with our hotel.We are honored to receive your compliments about our staff and also very pleased to read them.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Eun Sook

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, affordable.
Stayed 2 nights in Feb 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 17 Feb 2024
Dear Valued Guest,Thank you very much for your patronage. We also thank you again for taking the time to share with us your comments about your recent stay.We are very pleased to hear your high evaluation of our hotel's location. We will share your feedback with our staff and continue to strive to provide you with easy to understand information from the perspective of our guests.We will do our best to provide you with satisfactory service anytime you visit us. We are looking forward to welcoming you back in the not too distant future.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

2/10 Terrible

Juan Torres

Stayed 1 night in Feb 2024

10/10 Excellent

Kyoko

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed staying at there. Lounge service was nice!
Stayed 3 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 1 Mar 2024
Dear angelaThank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We will do our best to provide you with satisfactory service anytime you visit us. We hope to see you again.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel just off the Shiodome station. No real restaurant at the hotel except for breakfast. Bar is open for 2 hours 5-7pm? And that’s it. Plenty of places close by to eat and drink. The station links you up to most places quickly and easily. Download the Suica travel card to your wallet and it will make the trains easier.
Stayed 3 nights in Jan 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 11 Feb 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome.We would also like to thank you for taking the time out of your busy schedule to share your comments about your stay with us.In addition to breakfast, it is open for lunch on weekdays. Please use it if you have the opportunity. Also, did you enjoy the happy hour service?We hope you had a pleasant stay.We will continue to value every single comments as we strive to improve our services, and we hope you will visit our hotel again when you are in the area.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Babak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Jan 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 13 Feb 2024
Dear BabakThank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

STEVEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 25 Jan 2024
Dear STEVEN,Thank you for staying with us.And, thank you for taking the time to share your impressions of your stay.We hope you enjoyed your stay with us. We would be very happy to hear about any problems you may have had during your stay with us.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

SATOMI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!! We stayed 2 nights. All staff are very trained and they have professional skill for customer services. The location is excellent too, easy access to most of tourist attractions. Also there’s many dining options around Shimbashi are where is walkable distance.
Stayed 2 nights in Jan 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 27 Jan 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.

10/10 Excellent

Fernando

Stayed 6 nights in Jan 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 6 Feb 2024
Dear Valued Guest,Thank you for choosing to stay at the Hotel Villa Fontaine Grand Tokyo Shiodome. It is always encouraging for us to receive our guests’ feedback, which allows us to maintain and improve the facilities we offer.We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo Shiodome in the future.With kind regards,Hotel Villa Fontaine Grand Tokyo Shiodome Manager

10/10 Excellent

Althea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is inside a bigger building, very classy, clean and quiet. Check-in was quick and simple. Rooms were on the smaller side which I expected but they were clean, cozy, and efficient. They have snack time at the lobby for a couple of hours in the late afternoon with free snacks and drinks. Train stations, convenient stores, restaurants, and Ginza shopping within a15-min walk and there’s overpasses and underground walk ways, you’re rarely crossing streets. Front desk staff were nice and super helpful. We lost an earring at a shopping store with the help of the Front Desk staff, we were able to find it!
Stayed 3 nights in Jan 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 18 Jan 2024
Dear Ms. AltheaThank you very much for choosing Hotel Villa Fontainebleau Grand Tokyo Shiodome from among many hotels. We would also like to thank you for taking time out of your busy schedule to share your impressions of your stay with us.We are relieved to hear that you had a relaxing stay with us.We are very pleased to hear your compliments about our staff, location and breakfast. We are very happy to hear that you enjoyed your stay at our hotel and we will continue to strive to improve our services.We will continue to strive to provide services that satisfy our guests. We sincerely look forward to welcoming you again.Hotel Villa Fontaine Grand Tokyo Shiodome Manager

10/10 Excellent

Nancy, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 10 Jan 2024
Dear NancyThank you very much for your recent stay at Hotel Villa Fontaine Grand Tokyo Shiodome. We would also like to thank you for taking time out of your busy schedule to complete our customer satisfaction survey.We hope you had a relaxing stay with us this time.If there is anything that you noticed, please do not hesitate to contact us.We will continue to make efforts to improve our services in the future, encouraged by your evaluation.We look forward to your continued patronage of Hotel Villa Fontaine Grand Tokyo Shiodome and look forward to welcoming you again.Hotel Villa Fontaine Grand Tokyo Shiodome Manager

10/10 Excellent

Famouri

Stayed 2 nights in Jan 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 9 Jan 2024
Dear FamouriThank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We are relieved to hear that you had a comfortable stayWe will do our best to provide you with satisfactory service anytime you visit us. We hope to see you again.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manage

8/10 Good

Tsz Yan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It meets the basic requirements for a 3.5-star hotel. The location is in a high-end hotel district. There is a subway location underneath the building but the station is not a busy one and doesn’t connect you to the main tourist attractions/county/ward directly unlike the nearby Shimbashi station is, so do expect a 10-minute walk to the nearby subway/train station. The booking on Expedia is a little confusing. The picture of the room shows a window view facing the train tracks but turned out it’s not guaranteed. I called the front desk and they were willing to change the room for me, which is super helpful. They provide free drinks and wines from 5-7pm, which is cool, wish they extended the hours a bit longer though. Unlike some other 3-star hotels I’ve been to, this one doesn’t give you towels or clothes to change if you place the “do not disturb” tag out on your door. So the biggest negative I had was rooms with windows facing inside the building as opposed to the train tracks. They should specify this clearly on the listings.
Stayed 3 nights in Jan 2024
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 8 Feb 2024
Dear Tsz Yan,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.Thank you for your valuable feedback about us.We will share your feedback with our staff and continue to strive to provide you with easy to understand information from the perspective of our guests.We will continue to strive for the satisfaction of all our guests.Once again thank you for your time and we hope to see you again.Hotel Villa Fontaine Grand Tokyo-Shiodome,Manager

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Very peaceful neighbourhood. Convenient and clean!
Stayed 5 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 10 Jan 2024
Dear Dana Thank you very much for your recent stay at Hotel Villa Fontaine Grand Tokyo Shiodome. We would also like to thank you for taking time out of your busy schedule to complete our customer satisfaction survey.Thank you very much for the high evaluation of your stay with us.Our hotel is located in a quiet area in the city center and there is a convenience store nearby, so we are sure you will have a comfortable stay.We will continue to strive to provide you with the best service in the future, encouraged by your evaluation.We look forward to your continued patronage of Hotel Villa Fontaine Grand Tokyo Shiodome and look forward to welcoming you again.Hotel Villa Fontaine Grand Tokyo Shiodome Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 14 Jan 2024
Dear JohnThank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We are pleased to hear that you were generally satisfied with your stay.We will do our best to provide you with satisfactory service anytime you visit us. We hope to see you again.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Jing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is situated in an high-end office building complex with at least three subway stations underground and nearby. My room is spacious. I especially like the huge day bed by the window. The room is quiet and impeccable. There are vending machines available at each level and washing machines/dryers at every other level. There is a garden with a tea house in a pond within 5-minutes’ walk at the back of the hotel. The office building next to it offers a lot of delicious and inexpensive lunch options.
Stayed 4 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 30 Dec 2023
Dear Jing,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We are relieved to hear that you had a comfortable stay.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome Manager

8/10 Good

Scott

Liked: Staff & service, room comfort
the hotel room was nice, the cleaning of the rooms was very good however I dont think the hallways and elevators are cleaned very often. In the hallway we noticed a wrapper by the elevator floor and for over a week it was still there!! also one morning went down for breakfast and there was a piece of chicken on the floor of the elevator we were out all day and when we came back in the evening the piece of chicken was still there! nice to have complementary happy hour each night only visited twice but both times no glasses to be found empty bottles and had to go to front desk to ask
Stayed 14 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 27 Dec 2023
Dear ScottThank you very much for staying at Hotel Villa Fontaine Grand Tokyo Shiodome.We are very pleased to receive your high evaluation of our guest rooms, but we sincerely apologize for any discomfort you may have experienced with the cleanliness of the hallways or the happy hour. We will take your valuable feedback into consideration and strive to make your stay with us even more pleasant.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price
Stayed 3 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 23 Dec 2023
Dear ConnieThank you for visiting Hotel Villa Fontaine Grand Tokyo Shiodome.We are relieved to hear that you had a comfortable stay. we will continue to strive to improve our services.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 23 Dec 2023
Dear JustineThank you for visiting Hotel Villa Fontaine Grand Tokyo Shiodome.We are relieved to hear that you had a comfortable stay. we will continue to strive to improve our services.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Dimiter, McLean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet is excellent - food is top quality, coffee, eggs, pastries, fruits, service is fast and efficient. Rooms sizes are a bit smallish, true, yet sufficient in size, exceptionally clean and intelligently organized. Nothing was ever missing or malfunctioning. Noise insulation is very good - can't here a thing from outside - didnt expect that. Room cleaning was like (Japanese) clockwork. Location of hotel could not be better - walking distance to 2 train stations and to Ginza as well. Ample food places and restsurants. This is a super convenient business hotel that exceeded all our expectations in every sense of the word. We also used Villa Fontaine in Osaka and with these 2 experiences - we know itwill be our hotel chain of choice next time we visit Japan.
Stayed 4 nights in Oct 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 19 Dec 2023
Dear DimiterThank you very much for choosing Hotel Villa Fontaine Grand Tokyo-Shiodome from all the choices possible. We would also like to thank you for taking the time out of your busy schedule to share your comments about your stay with us.We are very pleased to hear your high evaluation of our hotel's location. We will share your feedback with our staff and continue to strive to provide you with easy to understand information from the perspective of our guests.We will continue to strive to improve our services and create a comfortable space without being satisfied with the status quo, and we look forward to your patronage for many years.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Hongbo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 19 Dec 2023
Dear Valued Guest,Thank you for choosing to stay at the Hotel Villa Fontaine Grand Tokyo Shiodome. We appreciate your feedback.Thank you for your time and we look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo Shiodome in the future.With kind regards,Hotel Villa Fontaine Grand Tokyo Shiodome Manager

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Subway is very close and. Very convenient
Stayed 3 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 18 Dec 2023
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.And also, Thank you for your high evaluation of our hotel location. One of the advantages of our hotel is that it is accessible via an underground passageway from JR Shimbashi Station and Toei Oedo Line Shiodome Station. We are pleased to hear that you are satisfied with our hotel.We will continue to strive for the satisfaction of all our guests. We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo-Shiodome.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Yuichi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Very clean and comfortable room. Easy access to train stations and you don’t even have to go outside to hop on trains even from both international airports. Will stay again when visiting Tokyo.
Stayed 5 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 17 Dec 2023
Dear Yuichi Thank you very much for your recent stay at Hotel Villa Fontaine Grand Tokyo Shiodome. We would also like to thank you for taking time out of your busy schedule to complete our customer satisfaction survey.Thank you very much for the high evaluation of your stay with us.We will continue to strive to provide you with the best service in the future, encouraged by your evaluation.We look forward to your continued patronage of Hotel Villa Fontaine Grand Tokyo Shiodome and look forward to welcoming you again.Hotel Villa Fontaine Grand Tokyo Shiodome Manager

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 19 Dec 2023
Dear EdwardThank you very much for staying at Hotel Villa Fontaine Grand Tokyo Shiodome.We are delighted to hear that you had a relaxing stay with us.We will continue to value every single comments as we strive to improve our services, and we hope you will visit our hotel again when you are in the area.Hotel Villa Fontaine Grand Tokyo Shiodome Manager

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We couldn't fault the hotel during our 2 day stay. Our room was spotless and large enough for a family of 3 with suitcases. The staff were helpful and friendly. The metro line is very close to the hotel so a convenient location.
Stayed 2 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 17 Dec 2023
Dear Mr./Ms. Sarah,Thank you for choosing to stay at the Hotel Villa Fontaine Grand Tokyo Shiodome and for taking the time to share your comments about your recent stay.We are honored to receive your compliments on our room cleaning and staff. We will continue to make every effort to ensure that your stay is safe and comfortable.We will do our best to provide you with satisfactory service anytime you visit us. We hope to see you again.Best regards,Hotel Villa Fontaine Grand Tokyo Shiodome Manager.

2/10 Terrible

ULUGBEK

Stayed 4 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 7 Jan 2024
Dear ULUGBEK,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.However, we sincerely apologize for not meeting your expectations although you chose our hotel among many others.If you don't mind, we would appreciate it if you could tell us specifically where we have caused you inconvenience or trouble.We will share your comments internally and strive to further improve our service.Once again thank you for your time and we hope to see you again.Sincerely,Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Babak

Liked: Cleanliness, staff & service, property conditions & facilities
Area
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 17 Feb 2024
Dear Valued Guest,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.How was your stay with us in this time? We hope you had a pleasant stay.We will do our best to provide you with satisfactory service anytime you visit us. We are looking forward to welcoming you back in the not too distant future.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

2/10 Terrible

Harvey

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 7 Jan 2024
Dear Harvey,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.However, we sincerely apologize for not meeting your expectations although you chose our hotel among many others.If you don't mind, we would appreciate it if you could tell us specifically where we have caused you inconvenience or trouble.We will share your comments internally and strive to further improve our service.Once again thank you for your time and we sincerely hope to see you again.Sincerely,Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

8/10 Good

Tsz Yin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 11 Dec 2023
Dear Tsz YinThank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We are relieved to hear that you had a comfortable stay.We will do our best to provide you with satisfactory service anytime you visit us. We hope to see you again.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

10/10 Excellent

Dimiter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 6 Feb 2024
Dear Valued Guest,Thank you for choosing to stay at the Hotel Villa Fontaine Grand Tokyo Shiodome.We are glad to see you enjoyed staying at our hotel.We look forward to welcoming you back to Hotel Villa Fontaine Grand Tokyo Shiodome in the future.With kind regards,Hotel Villa Fontaine Grand Tokyo Shiodome Manager

10/10 Excellent

Daniel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 2 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 9 Dec 2023
Dear DanielThank you very much for your recent stay at Hotel Villa Fontaine Grand Tokyo Shiodome. We would also like to thank you for taking time out of your busy schedule to complete our customer satisfaction survey.Thank you very much for the high evaluation of your stay with us.We will continue to strive to improve our services in the future, encouraged by your evaluation.We look forward to your continued patronage of Hotel Villa Fontaine Grand Tokyo Shiodome and look forward to welcoming you again.Hotel Villa Fontaine Grand Tokyo Shiodome Manager

10/10 Excellent

Griffin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great. I would definitely come back
Stayed 8 nights in Nov 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 7 Dec 2023
Thank you very much for staying at Hotel Villa Fontaine Grand Tokyo Shiodome.We would also like to thank you again for taking time out of your busy schedule to give us your feedback regarding your stay.We hope you had a relaxing stay with us.If you ever have the opportunity to visit our neighborhood again, please do not hesitate to stay at our hotel again.Hotel Villa Fontaine Tokyo Shiodome Manager

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with all the amentities (shampoo, conditioner, body wash, face cleanser and lotion). 3-11 min walk from the train stations, all connected to the hotel by underground passage. We had a ton of luggage and got around just fine. 9th floor room with a large bed and sofa was very spacious. Our friends had the large bed with a corner desk, which took up some space. One washing machine on even floors and drink vending on all floors. Our floor seemed newer than our friends on the 7th. Overall we loved our stay and would stay again. Thank you team!
Stayed 7 nights in Nov 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 16 Dec 2023
Dear Tiffany Thank you very much for staying at Hotel Villa Fontaine Grand Tokyo Shiodome.We are very pleased to hear your compliments about our facilities. We will continue to take your comments into consideration as we strive to provide you with even better service.Hotel Villa Fontaine Grand Tokyo Shiodome Manager

10/10 Excellent

FRANCESCO, Sarasota

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a nmbit small but overall a comfortable place to rest and recharge
Stayed 5 nights in Nov 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 11 Dec 2023
Dear FRANCESCOThank you very much for staying at Hotel Villa Fontaine Grand Tokyo Shiodome.We are delighted to hear that you found it a comfortable place to rest and recharge,We are sorry that the size of your room did not meet your expectations.We will continue to strive to improve our services and create a comfortable space without being satisfied with the status quo, and we look forward to your patronage for many years.We sincerely look forward to welcoming you again.Hotel Villa Fontaine Grand Tokyo Shiodome Manager

8/10 Good

Brian

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
I received a call in the morning harassing me about the payment of parking fees, which the front desk had failed to properly investigate and note that fees were paid in advance. The cleaning staff are using hand held vacuum cleaners and a dusty smell was present in the room from poor cleaning of the carpet. Cleaning was executed once during a six day stay.
Stayed 6 nights in Nov 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 13 Dec 2023
Dear Brian,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.However, we sincerely apologize for the inconvenience caused by our mistake.We will instruct the front staff to guide customers surely.Besides, we would like to regret for the insufficient cleaning.We generally carry out full cleaning once every three days, and on other days we only change towels and collect trash. If we receive a cleaning request before 10am, we will perform a full cleaning every day.We will do our best to ensure that you are truly satisfied when you visit us again.Once again thank you for your time and we hope to see you again.Sincerely,Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

8/10 Good

Audy, Osaka-Shi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area is really nice and quiet, Airport limousine bus from the Conrad hotel near by. Shinbashi and Shiodome stations allows for easy connections to many areas around Tokyo. Big interconnected underground area.
Stayed 4 nights in Nov 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 6 Dec 2023
Dear Audy,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We are pleased to hear your high evaluation with us.Our hotel is accessible from the station and also easy to access to the main town of sightseeing. We will share your feedback with our staff and continue to strive to provide you with easy to understand information from the perspective of our guests.Once again thank you for your time and we hope to see you again.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager

8/10 Good

elisabetta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The metro station is under the hotel. It is situated in an area of office buildings, so not so charming. Just 15 minutes away from Ginza street, a main shopping street. It is a big, modern hotel, good price/quality, even if it feels a bit too impersonal and not very charming.
Stayed 4 nights in Nov 2023
Response from ヴィラフォンテーヌグランド東京汐留 くちこみ担当 on 3 Dec 2023
Dear alisabetta,Thank you for choosing to stay at Hotel Villa Fontaine Grand Tokyo-Shiodome and taking the time to share your comments regarding your stay.We would also like to thank you for your valuable feedback about us.Our hotel is accessible from the station and also easy to access to the main town of sightseeing.We will strive to provide personalized hospitality to each guests.Once again thank you for your time and we hope to see you again.Hotel Villa Fontaine Grand Tokyo-Shiodome, Manager