Blackout curtains, iron/ironing board, bed sheets

Reviews of Hotel Villa Fontaine Grand Tokyo - Roppongi

4 out of 5
Hotel Villa Fontaine Grand Tokyo - Roppongi
1-6-2 Roppongi, Minato-ku, Tokyo, Tokyo-to

Reviews

8.6

Excellent

Rating 10 - Excellent. 485 out of 1008 reviews" "
Rating 8 - Good. 385 out of 1008 reviews" "
Rating 6 - Okay. 107 out of 1008 reviews" "
Rating 4 - Poor. 16 out of 1008 reviews" "
Rating 2 - Terrible. 15 out of 1008 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Deidre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Train station directly under the hotel. Easy walk to restaurants and shopping. Very quiet and comfortable room
Stayed 4 nights in Mar 2024

10/10 Excellent

Satoh

Liked: Cleanliness, staff & service, property conditions & facilities
Location is convenient. Priced a little high for the facility
Stayed 7 nights in Mar 2024

10/10 Excellent

David, Westminster

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went smoothly, the staff was very professional and accommodating.
Stayed 2 nights in Mar 2024

8/10 Good

Jeannie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for work and walkable to a main shopping and area. Have to transfer trains to get to major subway lines
Stayed 6 nights in Jan 2024
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 29 Jan 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .Hotel Villa Fontaine Grand Tokyo Roppongimanager

8/10 Good

William, Grand Bend

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. The rooms were well appointed and a good size for Tokyo. I didn’t like the fact that they only gave room service ie make bed every 3 days. Staff tried to be helpful but they had very little English.
Stayed 3 nights in Jan 2024
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 29 Jan 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.However, I apologize for any inconvenience caused by having you pointed out.We will continue to devote our efforts to improving based on your opinions so that we can offer you a better stay.We look forward to the your next visit to Japan, and thank you for receiving valuable opinions.Thank you.Hotel Villa Fontaine Grand Tokyo Roppongimanager

10/10 Excellent

Erinn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 16 Jan 2024
Erinn 様この度は当ホテルをご利用いただき誠にありがとうございます。また、その際のご感想をお寄せいただき重ねてお礼申しあげます。またErinn 様とお会いできるのを楽しみにしております。ホテルヴィラフォンテーヌグランド東京六本木マネージャー

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice little location. Parking is confusing to find but manageable. Once the road construction is finished it will be a better place to stay.
Stayed 1 night in Jan 2024
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 9 Jan 2024
Dear Mr./Ms. SeanThank you very much for making a reservation at Hotel Villa Fontaine Grand Tokyo Roppongi. We would also like to thank you again for taking the time out of your busy schedule to give us your feedback on your stay. We apologise for the inconvenience caused by the lack of information on parking. We sincerely apologise for any inconvenience caused.We would like to thank you for your continued patronage and we will continue to strive for a more comfortable hotel based on your valuable feedback. We look forward to seeing you again in the future. Hotel Villa Fontaine Grand Tokyo RoppongiHotel Manager

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
questionable cleanliness.
Tokyo is a great city to visit! Roppongi is a good location. hotel “seems”clean upon check in. however when we flipped the duvet we realized and could tell the sheets are NOT replaced! we understand that hotel does not provide daily cleaning of rooms except changing of towels and etc. they specify 2 days of cleaning but we dont think they have vacuum the room.
Stayed 7 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 1 Jan 2024
Mr./Ms. AlexThank you very much for staying at Hotel Villa Fontaine Grand Tokyo Roppongi.We are very sorry for any discomfort you may have experienced.Thank you for your valuable feedback.We will make every effort to thoroughly clean the room and improve our services.The front desk staff and cleaning staff will remind you to avoid such incidents in the future, and we will strive to provide services that will please our guests even more.We look forward to welcoming you back to our hotel again.Hotel Villa Fontaine Grand Tokyo RoppongiManager

10/10 Excellent

Mauricio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect!
Stayed 8 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 3 Jan 2024
Mr./Ms. Mauricio,Thank you for choosing our hotel, Villa Fontaine Grand Tokyo Roppongi.Our staff will continue to make every effort to ensure that everyone who comes to the hotel is satisfied and comfortable, and that it is a place they will want to return to again and again. We look forward to seeing you again soon.Hotel Villa Fontaine Grand Tokyo RoppongiManager

10/10 Excellent

Bobby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 3 nights in Dec 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 2 Jan 2024
Thank you very much for staying with us this time.You can also choose from many hotels.Thank you very much.We will continue to work hard to provide better service.We look forward to seeing you again.Villa Fontaine Grand Tokyo Roppongimanager

6/10 Okay

Shiela

Travelled with family
Liked: Cleanliness, property conditions & facilities
The breakfast is too expensive to think that it’s ala carte
Stayed 1 night in Nov 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 10 Dec 2023
Thank you very much for staying at our hotel the other day.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.Villa Fontaine Tokyo RoppongiManager

8/10 Good

Joseph

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 13 Nov 2023
Mr./Ms. JosephThank you very much for staying at Hotel Villa Fontaine Grand Tokyo Roppongi.Also, thank you for choosing our hotel out of many hotels.All of us at Hotel Villa Fontaine Grand Tokyo Roppongi will continue to make every effort to satisfy our guests in the future.Thank you for taking time out of your busy schedule to give us your valuable feedback. We sincerely look forward to serving you again.Hotel Villa Fontaine Grand Tokyo RoppongiManager

10/10 Excellent

JEFFREY

Stayed 2 nights in Nov 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 10 Dec 2023
この度は当ホテルへのご宿泊、誠にありがとうございました。又、お忙しい中ご投稿頂きまして重ねて御礼申し上げます。是非、挽回の機会を賜りたく、またのご来館を心よりお待ち申し上げます。ホテルヴィラフォンテーヌ六本木マネージャー

10/10 Excellent

Candace

Stayed 3 nights in Nov 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 10 Dec 2023
Thank you for using our hotel this time.Also, thank you for sending me the impression of that time.Please give us the opportunity of improvement by all means. We sincerely look forward to seeing you again.

10/10 Excellent

Thomas

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was super nice and happy to help us with any city enquire. The rooms on the 4th floor was older and the carpet floor was not propperly clean, however on the 2nd floor the room was outstanding. Would be nice if the vending room had snacks and not just drinks Overal, a pleasant stay.
Stayed 8 nights in Oct 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 10 Dec 2023
Thank you very much for staying with us the other day.Regarding guest rooms, there are rooms that have not been renovated and rooms that have been renovated.It's mixed.We are updating it from time to time.We will continue to work hard to provide better service.We look forward to seeing you again.Villa Fontaine Grand Tokyo Roppongimanager

10/10 Excellent

Ricardo Jose M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
In totality, we are very happy with our stay! It took us a bit to adjust to a smaller room but it had all the amenities we needed. The staff was beyond accommodating and helpful every time we needed assistance. The proximity to a train station made it so easy to get around. Thank you for a wonderful stay!
Stayed 3 nights in Oct 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 3 Jan 2024
Thank you very much for staying at our hotel.I am very happy to receive a high evaluation again.think.We will continue to work hard to provide better service.We look forward to seeing you again.Villa Fontaine Grand Tokyo Roppongimanager

10/10 Excellent

Yasu, Milford

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This my 2nd time staying at Hotel Villa Fontaine in Roppongi. The agents behind the counter was very professional, friendly, welcoming and supportive.
Stayed 7 nights in Oct 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 8 Nov 2023
Thank you very much for using our hotel.Also, this is my second time using it.Thank you very much.We will continue to work hard to provide better service.We look forward to seeing you again next time.Villa Fontaine Grand Tokyo Roppongimanager

8/10 Good

Sachiko

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought check-in was at 3 o'clock, but it was 5 o'clock, so I was surprised.
Stayed 1 night in Oct 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 22 Oct 2023
Dear Ms.Sachiko Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.Regarding check-in time, we apologize for the confusing notation. Our ordinally check in time is 3P.M., but the discounted package you selected is "Run of the house, CI 5PM-, CO 11AM" which check in starts 5 P.M..It is a good deal depending on your schedule.We will continue to devote ourselves to work from the customer's perspective in the future so that we will not receive such opinions in the future.We are waiting for the your next visit.Hotel Villa Fontaine Grand TokyoRoppongiHOTEL MANAGER

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. The area is really nice, hotel was very well kept and clean with friendly staff.
Stayed 4 nights in Oct 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 8 Nov 2023
Dear Luke Thank you for staying at Hotel Villa Fontaine Grand Tokyo Roppongi.Thank you for your compliments on the cleanliness of the hotel and our staff.The entire staff is very pleased to receive your compliments.We hope you will stay with us again when you visit Tokyo.Best RegardsHotel Villa Fontaine Grand Tokyo Roppongimanager

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotel
Great hotel just steps away from the train. Room was very comfortable and the shower was amazing. Staff was very welcoming and you offered a free coffee card upon arrival/check in. Would most definitely stay here in the future when visiting.
Stayed 4 nights in Oct 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 7 Nov 2023
Thank you very much for staying at our hotel.I am very grateful for your kind words.All of our employees look forward to using our hotel again next time.Villa Fontaine Grand Tokyo Roppongimanager

10/10 Excellent

kareem

Liked: Cleanliness, staff & service, property conditions & facilities
Nic
Stayed 5 nights in Sep 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 17 Oct 2023
Drahý Kareeme.Děkujeme Vám za pobyt v hotelu Villa Fontaine Grand Tokyo Roppongi. Rádi bychom Vám ještě jednou poděkovali, že jste si ve svém nabitém programu udělal čas a podělil se s námi o své dojmy z pobytu. Se současnou situací nejsme spokojeni a budeme se i nadále snažit vytvořit hotel, ve kterém může každý strávit příjemný pobyt.Doufáme, že při další návštěvě Tokia zvážíte využití služeb hotelu Villa Fontaine Grand Roppongi a skupiny Villa Fontaine. Velmi Vám děkujeme za Vaši cennou zpětnou vazbu.Hotel Villa Fontaine Grand Tokyo RoppongiVedoucí hotelu

8/10 Good

paul

Travelled with family
Liked: Cleanliness, staff & service
The staff is super helpful. The rooms are well appointed.. The area more for offices… than tourism . Not so easy to get early breakfast etc.
Stayed 4 nights in Sep 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 11 Oct 2023
Mr./Ms. paulThank you very much for staying at Hotel Villa Fontaine Grand Tokyo Roppongi.Thank you very much for choosing our hotel among the many hotels in the area.Thank you very much for your compliments about our rooms.We have spacious rooms of 20 square meters and 30 square meters among business hotels.We also offer a variety of room types, so we hope that you will take advantage of them when you visit Roppongi.We apologize for any inconvenience caused by the breakfast.We will strive to improve our service and make the hotel more comfortable, so thank you for your feedback.We value your comments and will work hard to make the hotel a place where you would like to stay again. We look forward to welcoming you again with a smile.Hotel Villa Fontaine Grand Tokyo Roppongi Manager

8/10 Good

Aneesha

Liked: Cleanliness, staff & service
nice and convenient location
Stayed 3 nights in Sep 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 12 Oct 2023
Dear Mr./Ms. AneeshaThank you very much for staying at Hotel Villa Fontaine Grand Tokyo Roppongi. Thank you again for taking time out of your busy schedule to provide us with feedback about your stay.We are not satisfied with the current situation and will continue our efforts to make the hotel a comfortable place to stay for our guests.We hope that you will consider using Villa Fontaine Grand Roppongi and the Villa Fontaine Group when you visit Tokyo again. Thank you very much for your valuable feedback.Hotel Villa Fontaine Grand Tokyo RoppongiHotel Manager

8/10 Good

Anne-Maree

Travelled with partner
Liked: Cleanliness, staff & service
It was convenient to explore this part of Tokyo.
Stayed 4 nights in Sep 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 12 Oct 2023
Dear Mr. / Ms. Anne-MareeThank you very much for staying at Hotel Villa Fontaine Grand Tokyo Roppongi. We would like to thank you for your continued patronage as we strive to make our hotel even more comfortable in the future based on your valuable feedback. We look forward to seeing you again soon. Hotel Villa Fontaine Grand Tokyo RoppongiHotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 12 Oct 2023
この度は、ホテルヴィラフォンテーヌグランド東京六本木店にご宿泊をしていただきまして誠にありがとうございます。また数あるホテルの中、当館をお選びくださり誠にありがとうございます。ご来館くださる皆様にご満足頂き心地よくお過ごしになられ、再び訪れたいと感じて頂ける場所でいられますよう、今後ともスタッフ一同努めて参ります。 またお目にかかれます日を、心よりお待ち申し上げております。Hotel Villa Fontaine Grand Tokyo Roppongiホテルマネージャー

6/10 Okay

Jason

Twice they neglected to clean my room. And I had to call down at 1 am just to get clean towels and then sleep in a messy room.
Stayed 6 nights in Sep 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 8 Oct 2023
Dear Mr. JASON,Thank you very much for using our hotel. We apologize that there were the points that could not meet your expectations.Regarding housekeeping, we only provide fresh towels and collect garbage as daily housekeeping for ecology reason. However, if guests present Make-Up card, our housekeeper cleans the room. The receptionist should have explained it when you check in, but I am very sorry that the correct content has not been communicated to you.We will strive to provide high quality services based on your valuable feedback.Best regards,Hotel Villa Fontaine Grand Tokyo-Roppongi HOTEL MANAGER

6/10 Okay

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great staff and room but the room smelled because there isnt a fan in the washroom. Also, the first floor carpet is stained and doesn't make a good impression for such a nice room.
Stayed 6 nights in Aug 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 21 Sept 2023
Thank you for staying with us the other day.Based on the opinions we received this time, we have also made changes to the equipment.Once again, we aim to improve our services even better.I will continue to work hard.We would be happy if you could use our hotel again without worrying about this.Villa Fontaine Grand Tokyo Roppongimanager

10/10 Excellent

Brenda

Stayed 4 nights in Aug 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 12 Oct 2023
Dear Ms.Brenda Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.We will strive to make improvements to make remarkable experience in the next timeThank you very much for posting valuable opinion this time.VILLA FONTAINE GRAND Tokyo Roppongi HOTEL MANAGER

10/10 Excellent

Christine

Stayed 2 nights in Aug 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 11 Jan 2024
Christine 様先日はご宿泊頂きありがとうございました。また、口コミもお寄せいただき、誠にありがとうございます。今回頂いたご意見を基に、改めましてより良いサービス向上を目指し精進して参ります。Christine 様のまたのご利用お待ちしております。ホテルヴィラフォンテーヌグランド東京六本木マネージャー

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really lovely hotel and staff. Quite a large room and a bath, ample amenities. Lovey comfortable bed. Will stay here again, thank you.
Stayed 7 nights in Aug 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 20 Aug 2023
Mr./Ms.Amanda Thank you very much for staying at Hotel Villa Fontaine Grand Tokyo Roppongi. We would like to thank you again for taking time out of your busy schedule to give us your feedback on your stay.We are very pleased that you have rated our staff highly.We will share your feedback with our staff and we will continue to put ourselves in your shoes and strive to make your stay more comfortable and enjoyable.We look forward to welcoming you back!Hotel Villa Fontaine Grand Tokyo RoppongiManager.

8/10 Good

DONALD

Stayed 2 nights in Jul 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 1 Sept 2023
DONALD様この度は、ホテルヴィラフォンテーヌグランド東京六本木をご宿泊いただきまして、誠にありがとうございます。ご滞在中はゆっくりとお寛ぎいただけましたでしょうか。お気づきの点がございましたら、ぜひご意見をお寄せくださいませ。DONALD様のまたのお越しを心よりお待ち申し上げております。ホテルヴィラフォンテーヌ グランド 東京六本木 マネージャー

10/10 Excellent

Wing Tsam Winnie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, convenient location but quiet enough
Stayed 5 nights in Jul 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 24 Jul 2023
Thank you very much for staying at our hotel this time.Also, thank you again for taking the time out of your busy schedule to post.We will continue to devote ourselves to becoming a hotel that is chosen by many customers.We are looking forward to seeing you again.Hotel Villa Fontaine Grand Tokyo RoppongiManager

10/10 Excellent

Ruth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and very convenient to the Tokyo American Club.
Stayed 1 night in Jul 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 22 Jul 2023
Mr./Ms.RuthThank you for staying at our hotel this time.Also, thank you again for taking time out of your busy schedule to post.We will do our best to provide you with even better hospitality the next time you visit us.Hotel Villa Fontaine Grand Tokyo RoppongiManager

6/10 Okay

Sajeesh

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 1 Sept 2023
Sajeesh様この度は、ホテルヴィラフォンテーヌグランド東京六本木をご宿泊いただきまして、誠にありがとうございます。ご滞在中はゆっくりとお寛ぎいただけましたでしょうか。お気づきの点がございましたら、ぜひご意見をお寄せくださいませ。Sajeesh様のまたのお越しを心よりお待ち申し上げております。ホテルヴィラフォンテーヌ グランド 東京六本木 マネージャー

4/10 Poor

Masahiro

Business traveller
Disliked: Staff & service
You will be charged JPY 1200 per hour if you don't check out by 11:00 AM, no exception whatsoever. Checking out even one minute late will cost you that much.
Stayed 1 night in Jul 2023
Response from Hotel Manager, Villa Fontaine Grand Tokyo Roppongi on 16 Jul 2023
Dear Mr.Masahiro,Thank you for staying at Hotel Villa Fontaine Grand Tokyo Roppongi.We are very sorry that we gave you an incorrect information about the late check-out.Our normal check-out time is 11:00 a.m., but we do not charge for an extra 30 minutes after ordinary check-out time.After 11:30 a.m.,an additional charge of 2,310 yen per hour will be added.Club Villa Fontaine Members who become members through the official website will receive benefits such as free late check-out with some conditions.Please check the official website for details.We look forward to welcoming you again.Hotel Manager, Villa Fontaine Grand Tokyo Roppongi

10/10 Excellent

Camille

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great and affordable!
Stayed 1 night in Jul 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 9 Jul 2023
Thank you for staying at our hotel this time.Also, thank you again for taking time out of your busy schedule to post.We are very happy that you were satisfied with the service of our hotel.We will continue to do our best to provide better service.We look forward to welcoming you back again.Hotel Villa Fontaine Grand Tokyo RoppongiManager

10/10 Excellent

FANGFANG

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023

6/10 Okay

Brian

Stayed 3 nights in Jun 2023

8/10 Good

ZAREEN

Stayed 6 nights in Jun 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Sayra

Liked: Cleanliness, staff & service, property conditions & facilities
Steps away from train station and Tokyo Tower. i traveled with my 2 daughters and found this place nice, safe and clean. I was disappointed that I picked this hotel because it was offering 3 beds in one room, but it was actually 2 beds and a skinny futon on the floor. Overall, it was clean, quiet and nice hotel
Stayed 4 nights in May 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 25 Jul 2023
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.VILLAFONTAINE GRAND TOKYO ROPPONGI

10/10 Excellent

Tse-Yuin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is on the quiet side of Roppongi. The room size for this hotel is bigger than the average for Japan, which was great. Subway station is also a short walk away, walking indoors mostly - helpful for rainy days.
Stayed 5 nights in May 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 8 Jul 2023
Dear Mr. / Ms. Tse-Yuin Thank you very much for staying at Hotel Villa Fontaine Grand Tokyo Roppongi. Thank you again for taking time out of your busy schedule to give us your feedback on your stay. Thank you for your compliments about our rooms. We have spacious rooms of 20 square meters and 30 square meters, even among business hotels. We also offer a variety of room types, so we would be happy to accommodate you when you come to Roppongi.Hotel Villa Fontaine Tokyo RoppongiHotel Manager

10/10 Excellent

John, Del Mar

Stayed 2 nights in May 2023

10/10 Excellent

Harumi

All staff are sensible and attentive. Remodeled room has modern atmosphere and efficient, even non remodeled room still doesn’t seem so old. Honestly, I thought the room was too small and feel like I couldn’t breathe, but location is great for me.
Stayed 5 nights in May 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 25 Jun 2023
Dear Harumi Thank you very much for your positive feedback following your stay at Hotel Villa Fontaine Grand Tokyo-Roppongi.Positive feedback like yours motivates us to keep improving the quality of our services.We look forward to welcoming you back to the property in the not so distant future.Best regards,Hotel ManagerVilla Fontaine Grand Tokyo Roppongi

10/10 Excellent

Tess

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Harumi

Liked: Cleanliness, staff & service, property conditions & facilities
It's connected to the station, quiet and clean. I stayed remodeled room alone, but the room is too small for two person.
Stayed 4 nights in May 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 30 Jul 2023
Thank you for staying with us the other day.Based on the opinions we received this time, we will continue to strive to improve our services.I would appreciate it if you could use our hotel again without being discouraged by this.manager

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The staff are very friendly and helpful... The hotel is clean...
Stayed 3 nights in May 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 9 Jul 2023
Mr./Ms.Graham Thank you very much for staying at Hotel Villa Fontaine Grand Tokyo Roppongi. Thank you again for taking time out of your busy schedule to share your thoughts about your stay with us.We are very happy to hear that you had a relaxing stay at our hotel.We hope that everyone who visits our hotel is satisfied with their stay and feels comfortable,We will continue to make every effort to ensure that all of our guests are satisfied with their stay and feel comfortable, and that we are a place they will want to return to.We look forward to seeing you again soon.Villa Fontaine Grand Tokyo RoppongiManager

8/10 Good

Harumi

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and neat. But it’s because here is in Tokyo, Japan, everything is small and tiny. I’m a very small and thin person though, still felt like I couldn't breathe… but gradually getting used to be… Not hotel’s fault.
Stayed 2 nights in May 2023
Response from ヴィラフォンテーヌグランド東京六本木 くちこみ担当 on 10 Aug 2023
Thank you very much for staying at Hotel Villa Fontaine Grand Tokyo Roppongi. Thank you again for taking time out of your busy schedule to give us your feedback on your stay.Thank you for your kind words of praise regarding our rooms. We have spacious rooms of 20 square meters and 30 square meters among business hotels. We also offer a variety of room types, so we hope that you will consider using our hotel when you come to Roppongi.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023