Interior entrance

Reviews of Hotel Monterey Akasaka

3.5 out of 5
Hotel Monterey Akasaka
4-9-24 Akasaka, Minato-ku, Tokyo, Tokyo-to

Reviews

8.8

Excellent

Rating 10 - Excellent. 514 out of 1000 reviews" "
Rating 8 - Good. 381 out of 1000 reviews" "
Rating 6 - Okay. 79 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 5 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and accommodating. The rooms are comfortable. The location is very convenient with access to metro lines to all parts of Tokyo. We highly recommend Hotel Monterey Akasaka.
Stayed 4 nights in Mar 2024
Response from Front Office Team on 9 Mar 2024
Dear Mr. Gregory,We are thrilled to know that you enjoyed your stay at our hotel. Thank for giving the time to give us your feedback.We are delighted to hear that you satisfied with the service of our staff members, the room quality and the location of our hotel. We strive to give our guests such a wonderful experience and will pass your feedback along your feedback with front team members. We are looking forward to welcoming you and your family next stay again at Tokyo.

8/10 Good

Shinya, Sakura -city

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Shinya, Sakura -city

Stayed 1 night in Jan 2024

10/10 Excellent

Cindy

Stayed 1 night in Dec 2023
Response from Monterey Akasaka on 19 Feb 2024
Dear Miss Cindy,We are really grateful and appreciate you taking the time to share your rating with us. Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! It is our pleasure to have you as our guest and we hope you will come back and see us again soon.

10/10 Excellent

Antonius

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, vast range of breakfast options and great location.
Stayed 6 nights in Nov 2023

8/10 Good

Stella, Oshawa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a good location for us and we will be staying again!
Stayed 7 nights in Oct 2023

10/10 Excellent

JOSE CARLOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Oct 2023

10/10 Excellent

Antonius

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient and a great breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Popescu

Disliked: Property conditions & facilities
Enough for one night
It ok . But : bathroom door could not ve locked and the door handle was not functional . Dust on furniture . Alarm clock was set at 5:30 , by i dont know who .. wake me up .. .window view was blocked by next building .
Stayed 1 night in Sep 2023

10/10 Excellent

Raymond

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money.
Stayed 4 nights in Sep 2023

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2023
Response from HOTEL MONTEREY AKASAKA on 17 Sept 2023
Thank you very much for your stay with Hotel Monterey Akasaka. We are really flattered to hear that.Thank you for your compliment. We are looking forward to seeing you again. Thank you for taking the time to give me your opinion.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Sep 2023
Response from HOTEL MONTEREY AKASAKA on 17 Sept 2023
Thank you very much for this kind of evaluation.All the staff are happy.We will continue to improve our service so that everyone can be satisfied.We look forward to seeing you again.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed her for 4 nights in July and the staff are fantastic. The rooms were small but lovely and clean. Very accessible to the subway and very walkable to a lot of areas. Would definitely stay here again when we go back.
Response from HOTEL MONTEREY AKASAKA on 17 Sept 2023
Thank you very much for staying at Hotel Monterey Akasaka.Thank you for your compliment and all the staff are very happy.We will continue to improve the service of all our employees so that they can be more satisfied in the future.We look forward to your continued use.Thank you for your valuable feedback.

10/10 Excellent

Camron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional & pleasant staff
Stayed 6 nights in Aug 2023
Response from Front reception Sasatake on 31 Aug 2023
Thank you for staying with Hotel Monterey Akasaka and thank you for your compliment for our staff's service. We feel greatly flattered to hear that.We are looking forward to seeing you again. Thank you for taking the time to give me your opinion.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from HOTEL MONTEREY AKASAKA on 17 Sept 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon! Sincerely.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from HOTEL MONTEREY AKASAKA on 17 Sept 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon! Sincerely.

6/10 Okay

Ryoko

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok for the price you pay. Easy access to Metro was a plus. Inside the guest room needed to be cleaner. Breakfast was not good. Sorry.
Stayed 2 nights in Jul 2023

8/10 Good

Charlie

Travelled with family
Liked: Staff & service, amenities
Situated near Akasaka-Mitsuke station, this facility requires an uphill drag of luggage to get to the property. Its convenience of major subway lines in Tokyo area as well walkable distance to Akasaka Biz Tower is a plus. Despite the building being more of on the older side, its reception is quite friendly with the downside of hotel room cleaning which could be much clearer on plastic recyclables procedures. Our room was cleaned and cleared out, but all our recyclable plastics were still left in the room and it was only after I met with my local Tokyo friend that I learned that plastic wrappers and lids must be tossed for them to recycle. Laundry service was listed as an option, but what we did not expect was the high individual pricing for each individual items cleaned. If you were looking to have coin laundry service, this is not the place. The laundry service felt like for more business trips and not for the vacation traveler. For the price per night if you are on the budget, my recommendation would be to explore other options.
Stayed 4 nights in Jul 2023

10/10 Excellent

Akemi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from ホテルモントレ赤坂 on 17 Sept 2023
この度は、ホテルモントレ赤坂をご利用いただき、誠に有難うございます。またお忙しい中ご投稿いただき、重ねて御礼申し上げます。この度のご宿泊ではごゆっくりお休みいただけましたでしょうか。今後もよりお客様にご満足いただける空間をご提供できるよう、サービス向上に努めてまいります。お客様のまたのご来館をスタッフ一同、心よりお待ち申し上げております。

10/10 Excellent

Liana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Very friendly staff and good location
Stayed 5 nights in Jun 2023
Response from Monterey Akasaka on 7 Jul 2023
Dear LianaThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely yoursSaito

6/10 Okay

David

Stayed 2 nights in Jun 2023

10/10 Excellent

Miguel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This charming hotel is well located, on a major street, close to two subway stations. The staff are courteous and the rooms are very clean.
Stayed 1 night in Jun 2023

10/10 Excellent

Daisuke

Stayed 4 nights in Jun 2023
Response from Hotel Monterey Akasaka on 15 Jul 2023
Daisuke 様ホテルの良いレビューをありがとうございます。我々のホテルで滞在を満喫していただけた事にとても感謝しております。またお会いできるのをお待ちしています。

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were lovely, especially enjoyed our warm greeting every morning from the gentleman at the dining room. The buffet breakfast is a must. Handy to different metro stations, and there are plenty of great places to eat and drink within walking distance.
Stayed 7 nights in Jun 2023
Response from Hotel Monterey Akasaka on 3 Jul 2023
Dear, SamanthaThank you for the great review of our hotel! We are glad that you enjoyed your stay and we hope that your next trip will be a wonderful one.Sincerely yoursSaito

4/10 Poor

chulsun

Disliked: Cleanliness
I spent 3 nights and got bedbug bites on my whole body. I had to find a hospital to see a doctor for prescription. Hotel staff switched my room for another 2 nights. It's my first trip to Japan.....!
Stayed 5 nights in May 2023

4/10 Poor

Sandy, monore township

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Overall deteriorating condition-unlike previous stay about five years ago
Stayed 2 nights in May 2023

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable central location
Stayed here 10 years ago and don't regret staying again. Great location near the metro. Quiet, clean, well appointed rooms. Excellent staff.
Stayed 3 nights in May 2023

6/10 Okay

Hidehito

Business traveller
Classic business hotel.
Stayed 5 nights in May 2023
Response from Hotel Monterey Akasaka on 10 Jul 2023
Dear HidehitoThank you for taking the time to share your feedback. We hope to welcome you back to our hotel.Sincerely yoursSaito

10/10 Excellent

Jaime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife and I love this hotel, the staff was very friendly and helpful and the room was nice and spacious and very clean. The hotel is in a good location close to the metro station and restaurants.
Stayed 3 nights in Feb 2023

10/10 Excellent

Erika A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022
Response from ホテルモントレ赤坂 on 16 Jan 2023
この度は、ホテルモントレ赤坂をご利用いただき、誠に有難うございます。また貴重なご感想をお寄せいただき、重ねて御礼申し上げます。 この度のご宿泊では快適にお過ごしいただけたご様子を拝読し、大変嬉しく存じ上げます。今後もよりお客様にご満足いただける空間をご提供できるよう、サービス向上に努めてまいります。お客様のまたのご来館をスタッフ一同、心よりお待ち申し上げております。

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A high quality hotel. Good value for a comfortable stay. The Aoyama-Itchome and Asasaka-Mitsuke subway stations are within 10-minute walk. The only issue was that there are three handheld shower head holders. All of them are not adjustable and the shower head is pointing too high, spraying water onto the wall rather than into the bathtub.
Stayed 3 nights in Nov 2022

10/10 Excellent

Katherine, FPO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel, loved the pajamas!
Stayed 1 night in Aug 2022

8/10 Good

Miwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from フロント三好 on 25 Jun 2022
この度はホテルモントレ赤坂をご利用いただき、誠にありがとうございます。また、高評価を頂戴しましたこと、重ねて御礼申し上げます。 これからもごゆっくりお過ごしいただける空間を目指してまいりますので、また機会がございましたら是非当館をご利用いただけますと幸いです。 またお会いできる日を心よりお待ち申し上げております。

10/10 Excellent

YUKA

Stayed 1 night in Feb 2022
Response from ホテルモントレ赤坂 on 2 Mar 2022
この度はホテルモントレ赤坂をご利用いただき、誠にありがとうございます。 ご滞在中はごゆっくりお過ごしいただけましたでしょうか。これからも快適なお時間をご提供できますようサービス向上に努めてまいります。またのお越しをお待ち申し上げております。 フロント内田

10/10 Excellent

Teri, Aiea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property close to the train station
Stayed 2 nights in Dec 2021
Response from Hotel Monterey Akasaka on 5 Jan 2022
Thank you very much for your stay with Hotel Monterey Akasaka. We are looking forward to seeing you again. Thank you for taking the time to give us your opinion.

10/10 Excellent

kimiko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from ホテルモントレ赤坂 on 21 Oct 2021
この度はホテルモントレ赤坂をご利用いただき、誠にありがとうございます。ご滞在中はごゆっくりお過ごしいただけましたでしょうか。 これからもより良い空間づくりに努めて参ります。 またのお越しをスタッフ一同心よりお待ち申し上げております。

8/10 Good

Enya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and nice.
Stayed 1 night in Sep 2021
Response from Front  HASHIMOTO on 20 Sept 2021
Thank you very much for your stay with Hotel Monterey Akasaka.  We are really flattered to hear that.Thank you for your compliment. We are looking forward to seeing you again. Thank you for taking the time to give me your opinion.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impress with the nice hotel, staff so
Stayed 1 night in May 2021
Response from Front   on 29 May 2021
Thank you very much for your stay with Hotel Monterey Akasaka.  We are really flattered to hear that.Thank you for your compliment. We are looking forward to seeing you again. Thank you for taking the time to give me your opinion.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 23 nights in Dec 2020
Response from 宿泊予約 三輪 on 18 Mar 2021
先日はホテルモントレ赤坂にご宿泊いただき、誠にありがとうございました。 ご滞在中はごゆっくりとお寛ぎいただけましたでしょうか。 今後も皆様に愛されるホテルを目指し、従業員一同サービス向上に努めて参ります。 機会がございましたら、次回も当ホテルをご利用いただけますと幸いでございます。 またお会いできますことを心よりお待ち申し上げております。

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value
Parking rather expensive, but it is the centre of Tokyo. Everything else great
Stayed 1 night in Dec 2020
Response from MIWA on 6 Jan 2021
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and comfortable room. Easy to get to transportation and travel to anywhere in Tokyo.
Stayed 4 nights in Feb 2020
Response from Front desk on 24 Feb 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Ann m

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arigato
Just perfect
Stayed 4 nights in Feb 2020
Response from Front desk on 24 Feb 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, well located
We knew this hotel already from a previous stay. It is well situated, not far from Akasaka Mitsuke metro station which is served by several lines including the very useful Ginza line. The hotel staff are helpful but nor intrusive and are happy to take in luggage in the morning before check on time. Most flights from the west arrive early morning. We had booked a superior room for the extra space it provides. The room was quiet and comfortable and fairly spacious for Japan where rooms are notoriously small. My only slight disappointment was that the mattress was a bit tired. I could feel the springs sticking up even through the thick mattress topper. Maybe time for a replacement mattress. Breakfast at the hotel is excellent. There is something for everyone, both western style dishes as well as Japanese style breakfast food. The breakfast room looks out towards Akasaka Palace Gardens and the shrine on the other side of the road. I would happily stay at the hotel again and am equally happy to recommend it.
Stayed 6 nights in Jan 2020
Response from Front desk on 5 Feb 2020
Thank you for sharing your feedback with us. We greatly appreciate your comments on the Hotel Monterey AKASAKA and are pleased to know that you enjoyed staying with us. And We`ll let you know as our hotel room concept is cozy and at home styled, you might feel a bit small. We believe the hotel in this area might tend to be small. Thank you again and we hope to welcome you back again soon on your next visit to Tokyo. Sincerely,

8/10 Good

Dimitry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ood hotel
Good hotel in convenient location. Facilities are good, breakfast is tasty but very same each day. Would recommend to stay there.
Stayed 4 nights in Jan 2020
Response from Frontdesk SATO on 21 Jan 2020
Thank you for your fabulous comments and we are delighted to hear that you enjoyed your stay. We are so happy that you had a great stay with us. Thank you so much for your compliments on our service and facilities. Your feedback will certainly be shared with the team. Come back soon and we look forward to serving you again, hopefully in the not too distant future.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

8/10 Good

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice boutique hotel with strong heat in winter
We stayed in the same monetary Akasaka 2 tunes before. The amenities were nice and only thing needs improvement is the heat was way too strong during winter, and we always had to call reception to have staff to turn it down for us.
Stayed 1 night in Dec 2019
Response from Front on 3 Jan 2020
Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Brian

Stayed 13 nights in Nov 2019

6/10 Okay

Jo

Travelled with family
Liked: Staff & service
The room is a bit small but it is expected. There were black scums that appear to be mold on the showerhead right around where water came out and it was quite disgusting, I think those showerheads need to be replaced immediately.
Stayed 4 nights in Nov 2019

10/10 Excellent

MissPicky, Hong Kong and Macau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location! Walking distance to the subway station and an alley full of restaurants!
Stayed 1 night in Nov 2019
Response from FRONT on 2 Dec 2019
Thank you very much for your stay with Hotel Monterey Akasaka. We are really flattered to hear that.Thank you for your compliment. We are looking forward to seeing you again. Thank you for taking the time to give me your opinion.