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Reviews of Homewood Suites by Hilton St. Louis Westport

3 out of 5
Homewood Suites by Hilton St. Louis Westport
2434 Old Dorsett Rd, Maryland Heights, MO

Reviews

8.8

Excellent

Rating 10 - Excellent. 228 out of 393 reviews" "
Rating 8 - Good. 109 out of 393 reviews" "
Rating 6 - Okay. 22 out of 393 reviews" "
Rating 4 - Poor. 15 out of 393 reviews" "
Rating 2 - Terrible. 19 out of 393 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and professional
Stayed 2 nights in Apr 2024

8/10 Good

Oluwayomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Friendly Staff. Cleanliness.
Stayed 3 nights in Mar 2024

8/10 Good

Oyelakin

Liked: Cleanliness, staff & service, property conditions & facilities
They need to put in place a system that you can get your room clean at anytime of the day instead of morning time a line. If you are busy in the morning or forgot to inform them in the morning that you want your room clean, it won’t be possible. Too bad
Stayed 2 nights in Mar 2024

10/10 Excellent

LAURA

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, no complaints
Stayed 1 night in Mar 2024

2/10 Terrible

Kerrah

Stayed 1 night in Mar 2024

10/10 Excellent

shuron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was great, hotel staff was great, hotel was wonderful. The lack of supervision of the pool is where things went bad. 10 high school kids came in doing cannon balls, diving, the “adult” told them to watch out for the small kids (mine). Nope- almost landed on my daughter. I know the front counter could hear and see- nothing happened. We ended up leaving the pool
Stayed 1 night in Jan 2024

10/10 Excellent

Shalimar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Tabitha

Stayed 2 nights in Dec 2023

10/10 Excellent

Carmiesha

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Erick

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with incredibly friendly staff!
Stayed 2 nights in Nov 2023

6/10 Okay

Abigail

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about my stay was amazing, from the friendly staff to the service. Only thing I had a problem with was on the last night of my stay it was a lot of banging in the middle of the night..but other than that I enjoyed this hotel
Stayed 2 nights in Nov 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean rooms and the staff was very friendly!
Stayed 1 night in Oct 2023

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all our stay was good but the hotel could use more pillows or bigger pillows. More towels and wash clothes when there is a family coming in. But service was great, breakfast was great, sleep was great!
Stayed 1 night in Oct 2023

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager on duty during out stay was Tonee (not sure on spelling). She was kind and so willing to help. Good stay all around!
Stayed 3 nights in Sep 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Room was clean and front desk was very nice and very helpful
Stayed 1 night in Aug 2023

8/10 Good

Ken

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport.
Good facility. Staff was pleasant and easy to deal with. Cleanliness of the rooms were a little off but not dirty by any means. I would stay again for sure.
Stayed 15 nights in Aug 2023

10/10 Excellent

LeAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and very helpful. Everything was clean and very neat. Check-in was quick and easy. Breakfast was very good, as well. Would definitely stay here again.
Stayed 1 night in Aug 2023

8/10 Good

Baileigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Erika

Stayed 1 night in Aug 2023

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay
Everything was great. Absolutely loved the stay. My only comment would be towards the complimentary breakfast. I was disappointed that all of the hot food (sausage, potatoes, and eggs) were highly processed, heat-and-eat style. I cook for a living so I just thought I'd mention it fyi. Thank you for the wonderful time.
Stayed 1 night in Aug 2023

8/10 Good

Robbie

Travelled with family and small children
Service was less than average when needing extra bath towels and bedding for the pullout sofa. Sent us to the wrong room which was occupied by another patron. Breakfast had a good variety items.
Stayed 3 nights in Jul 2023

6/10 Okay

Brian

Stayed 1 night in Jul 2023

10/10 Excellent

Eli, Rolla

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very confortable and clean room. The hotel is located close to the airport and St. Charles which makes it attractive if you need to visit any of these two locations. There are several options to have food close to the hotel. I highly recommend it if you are traveling with family.
Stayed 1 night in Jul 2023

6/10 Okay

Adam

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Homewood Management on 14 Aug 2023
So sorry your stay wasn't as great. We hope you would give us another chance to fix that! Let us know, what we can do better.

10/10 Excellent

Nicole

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The room size is amazing and the entire property is very clean. Great fitness area and laundry to use for longer stays .
Stayed 2 nights in Jun 2023
Response from Homewood Suites Family on 14 Aug 2023
Thank you! We try our best to make Homewood feel like home away from home.

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a wonderful stay. I would highly recommend this hotel! Clean and spacious rooms
Stayed 1 night in Jun 2023
Response from Homewood Suites Family on 14 Aug 2023
Thank you! We hope to see you again soon!

10/10 Excellent

Arlen

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Homewood Suites Family on 14 Aug 2023
Thank you so much for the rating! We hope to see you again!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
goodFood
Stayed 1 night in Jun 2023

10/10 Excellent

Evan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful
Stayed 2 nights in May 2023

2/10 Terrible

NATALIE

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars!
I love that we were able to squeeze in last minute on a holiday family trip after our air bnb canceled with no warming. The staff was super friendly and the hotel was immaculate
Stayed 1 night in May 2023

10/10 Excellent

Abby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Great stay and very friendly staff! Room was nice and comfortable. The pool area was nice too.
Stayed 1 night in May 2023

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist Dascha showed outstanding customer service! Very friendly and accommodating the during my entire stay🙂
Stayed 3 nights in May 2023

8/10 Good

Amy

Liked: Staff & service
Overall the hotel was perfect for our family. Decently clean overall
Stayed 1 night in May 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! Clean and not easy to get to. The restaurant next-door is great!
Stayed 1 night in Apr 2023

2/10 Terrible

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Andy

Stayed 1 night in Apr 2023

8/10 Good

Marki

Travelled with family and small children
Disliked: Cleanliness
Room was dirty with random garbage under beds or other people’s hair in the bathroom. Staff was friendly but clueless. Waited over 30 mins for ice water after asking 3xs for breakfast. Crib wasn’t available. When swimming clean pool towels were not available until after we had dripped dry’d. I personally give this place a 3 out of 5 stars beds were comfortable and the little kitchen was perfect for my family.
Stayed 2 nights in Apr 2023

2/10 Terrible

Jamie

Stayed 1 night in Mar 2023

8/10 Good

Dianne

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Everything was good accept a mix up with one of our 4 rooms. Management handled the situation fairly.
Stayed 1 night in Mar 2023

8/10 Good

Brandy

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Jaye

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The front desk staff were very friendly and helpful. They never failed to greet us whether we were coming or going. The room was very nice. However, we had a few cleaning issues. There were some items on the floor left by the previous guests (wrappers, small toys) and all of the dishes were in the dishwasher (clean). The room wasn't what I would call dirty, it just looked like the maid may have been in a hurry.
Stayed 2 nights in Mar 2023

8/10 Good

JESSICA

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Tamikka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023