Desk, blackout curtains, free cots/infant beds, free WiFi

Reviews of Red Roof Inn St Louis - Florissant

2 out of 5
Red Roof Inn St Louis - Florissant
307 Dunn Rd, Florissant, MO

Reviews

5.0
Rating 10 - Excellent. 34 out of 309 reviews" "
Rating 8 - Good. 53 out of 309 reviews" "
Rating 6 - Okay. 43 out of 309 reviews" "
Rating 4 - Poor. 63 out of 309 reviews" "
Rating 2 - Terrible. 116 out of 309 reviews" "

5.0/10

Cleanliness

6.2/10

Staff & service

4.2/10

Amenities

5.0/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

2/10 Terrible

Marsha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my husband had just driven 12 hours needed to get some rest. Red roof inn I would not recommend you to my dead ancestors. This place had spider webs, the top blanket was dirty thank God we always bring extra blankets wherever we go. But when we laid down to sleep I was a big ass spider under the covers. Good thing we didn't unpack. Told the front desk clerk and he tells me show him a picture. Who in the hell have time to take a picture. Then he goes on to ask me do I want another room hell nawl.
Stayed 1 night in Feb 2024
Response from Xao RediResponse Specialist on 25 Feb 2024
Thank you for taking the time to tell us about your experience at the Red Roof Inn St Louis - Florissant, Marsha. I am sorry that your experience did not meet your expectations. You stated that the listed pest and the dirty blanket, along with the other highlighted issues hindered your stay. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays at any of our locations.Very truly yours,Red Roof Management

2/10 Terrible

Lanette

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They took our money & not allow us to stay in our room because we didn’t have the ID they wanted
Stayed 1 night in Jan 2024
Response from Sharma RediResponse Specialist on 22 Jan 2024
Thank you for taking a moment to leave a review, Lanette. The staff and I at the RED ROOF INN ST LOUIS - FLORISSANT were disappointed to see your 1/5 score following your stay. You indicated that you were charged and not allowed to stay at our hotel due to the situation regarding the ID. I am sorry for any inconvenience caused. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your feedback. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely, Red Roof Management

2/10 Terrible

Amanda

Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on 20 Jan 2024
Hello Amanda, Thank you for taking a moment to complete our survey. At the Red Roof Inn St Louis - Florissant we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Mike, Tullahoma

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel i have ever stayed in
Stayed 4 nights in Dec 2023
Response from Xao RediResponse Specialist on 27 Dec 2023
Hello Mike,Your review of the Red Roof Inn St Louis - Florissant was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 21 Dec 2023
Hello Arlene, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ST LOUIS - FLORISSANT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 Terrible

Donna, Mehlville

Liked: Staff & service, amenities, property conditions & facilities
The guy was at the front said we could've stayed tonight. Because I made a mistake on the reservation. And would not let us do that. Because we paid ahead of time. The staff was very nice and pleasant to deal with.
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 19 Dec 2023
Thank you for taking a moment to leave a review, Donna. The staff and I at the RED ROOF INN ST LOUIS - FLORISSANT were disappointed to see your 1/5 score following your stay. The issue you mentioned regarding your reservation is truly disheartening to hear. Nevertheless, it's good to hear our staff was very nice and pleasant.Please know that we value you as our guest and appreciate your feedback. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely, Red Roof Management

2/10 Terrible

Tamera

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Horrible bugs everywhere and stinky linen was dirty and burnt up
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 17 Dec 2023
Dear Tamera, We are sorry to hear about your recent experience at the RED ROOF INN ST LOUIS - FLORISSANT. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to multiple encounters with pests, the foul odor, and the other highlighted concerns. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very serious and have forwarded your feedback to management. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Red Roof Management

4/10 Poor

steven

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 10 Dec 2023
Hello Steven, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ST LOUIS - FLORISSANT and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 Good

Sha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Xao RediResponse Specialist on 25 Feb 2024
Thank you for sharing your 4/5 rating with us, Sha. Our staff at the Red Roof Inn St Louis - Florissant was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

2/10 Terrible

Pamela

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just don’t stay it’s so nasty
Stayed 1 night in Nov 2023
Response from Recordo Rediresponse Specialist on 16 Nov 2023
Dear Pamela,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ST LOUIS - FLORISSANT. It's saddening to hear that your experience didn't meet your expectations. Please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We would love to have another chance to provide you with a better experience the next time you re in town.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Terrible

Erin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty place
Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on 13 Nov 2023
Thanks for sharing your feedback with us, Erin. The team at our Red Roof Inn St Louis - Florissant was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor cleanliness hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Lea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If anyone wants to make a post apocalyptic movie, just make the film at this Red Roof Inn on Dunn Rd. Even the men there, including the staff, will see you struggling with luggage, and they continue on with their day without even attempting to help you. I left after one hour, once I booked a place in St Charles, MO.
Stayed 1 night in Nov 2023
Response from Olivia RediResponse Specialist on 11 Nov 2023
Thank you, Lea, for taking the time to tell us about your stay at the Red Roof Inn St Louis - Florissant. I am disappointed that the staff were very unhelpful and all the other concerns that dampened your visit. Please accept our sincerest apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof goal is to provide a clean, comfortable and value- based stay for all our guests, it seems we have fell short with you, so your comments will be reviewed by staff, in an effort to ensure your experience is not repeated in the future. Nevertheless, feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 Poor

Sha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I normally stay in the non smoking rooms but because my brother, who smokes, decided to come stay in the hotel with me. I booked a smoking room. The smoking rooms are terrible. Thats all I have to say.
Stayed 1 night in Nov 2023
Response from Devorine Red Roof Management on 10 Nov 2023
Hi Sha!Thank you for your recent review of your stay. I sincerely apologize that our smoking room didn't meet your expectations. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration in an effort to address your concerns as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn St Louis - Florissant. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
It was ok for what it was but the toilet constantly ran and the water wasn’t really hot
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on 1 Nov 2023
Hi Our Valued Guest!Thank you for taking the time to write a review of your stay. It upsets me to hear that the toilet constantly ran and the water wasn’t really hot. I am sorry for any inconvenience this may caused. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. I am sharing your feedback with management in an effort to ensure that this matter is addressed. I really appreciate you bringing this to our attention.Thank you for choosing Red Roof Inn St Louis - Florissant. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Sha

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The stay was terrible. They have bedbugs and do not change the sheets.
Stayed 2 nights in Oct 2023
Response from Devorine Red Roof Management on 31 Oct 2023
Hi Sha,Thank you for your honest feedback following your stay at Red Roof Inn St Louis - Florissant. I was disheartened to read that your stay was terrible, the sheets were not changed and also insects. Please accept our apologies. It is important to know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be and address the other concerns mentioned. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Ahmard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Devorine Red Roof Management on 28 Oct 2023
Thank you for rating your recent stay at Red Roof Inn St Louis - Florissant, Ahmard. I was disheartened to see your stay resulted in a 1/5 score. Please accept our apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Tevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
There was bugs on the ceiling and the shower didn’t work and the walls had stuff all over them and the tv was barely working,but the service was great the rooms needs to be redone better
Stayed 1 night in Oct 2023
Response from Dannielle Rediresponse Specialist on 16 Oct 2023
Dear Tevin,I appreciate you sharing your feedback following your stay at the RED ROOF INN ST LOUIS - FLORISSANT. We are happy to know that you were pleased with the service provided, I was saddened to read that your stay fell short of your expectations due to the insects you reported, issue with the shower and the other issues you had. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,DannielleRed Roof ManagementRediresponse Specialist

4/10 Poor

Chakennan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gabrielle RediResponse Specialist on 1 Oct 2023
Thank you for taking a moment to leave a review, Chakennan. The staff and I at the Red Roof Inn St Louis - Florissant were disappointed to see your 4/10 score following your stay. In order to understand what prompted your 4/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that I did not like was not being able to get the bathroom. While being confined to a wheelchair.
Stayed 2 nights in Sep 2023
Response from Recordo Rediresponse Specialist on 14 Sept 2023
Hello Allen,Thank you for taking the time to tell us about your experience at the RED ROOF INN ST LOUIS - FLORISSANT. We appreciate your 4/5 score following your stay. Please accept our sincerest apologies for not having a convenient bathtub. Red Roof does value your business and will take your comments into consideration. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Recordo Rediresponse Specialist

6/10 Okay

FREDERICK

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Recordo Rediresponse Specialist on 14 Sept 2023
Hello Frederick, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST LOUIS - FLORISSANT and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

6/10 Okay

Ronald

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Kerry-Lee RediResponse Specialist on 16 Aug 2023
Dear Ronald, We at the RED ROOF INN ST LOUIS - FLORISSANT appreciate your scoring of 6/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

2/10 Terrible

Taylor

Stayed 1 night in Aug 2023
Response from Kamaria RediResponse Specialist on 12 Aug 2023
Hello Taylor, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST LOUIS -FLORISSANT and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

6/10 Okay

Marjorie

Business traveller
Disliked: Property conditions & facilities, room comfort
Bathroom had a hole in the wall. The beds just didn't feel fresh.
Stayed 2 nights in Jul 2023
Response from Kamaria RediResponse Specialist on 4 Aug 2023
Dear Marjorie,Thank you for taking the time to tell us about your experience at the RED ROOF INN ST LOUIS - FLORISSANT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you mentioned regarding the wall, and the bed not being to your liking. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not use this property
The place is very dirty and nasty. I could not stay here. I had to leave immediately and make arrangements elsewhere. This place is unfit and unsanitary.
Stayed 1 night in Jul 2023
Response from Chirell Rediresponse Specialist on 2 Aug 2023
Dear James,Thank you for the feedback about your recent stay at the Red Roof Inn St Louis - Florissant. We are sorry you had a less than satisfactory experience because we strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the location being unfit and unsanitary. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

2/10 Terrible

Arthur

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely disgusting. 90% of all gas station restrooms in this country are cleaner.
Stayed 2 nights in Jul 2023
Response from Dannielle Rediresponse Specialist on 31 Jul 2023
Dear Arthur,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ST LOUIS - FLORISSANT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the of the property. We will take your comments into consideration to make changes to improve our customer experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management

6/10 Okay

Andre, Santa Monica

Liked: Staff & service
Average Average
Stayed 1 night in Jul 2023
Response from Linton Rediresponse Specialist on 29 Jul 2023
Dear Andre,I appreciate your feedback following your recent visit at the Red Roof Inn St Louis - Florissant. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,LintonRediresponse Specialist

2/10 Terrible

Lisa

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Outside my room was a condom and a bullet casing that should just about explain the entire hotel. DO NOT STAY HERE PASSING THROUGH. Great place to get robbed.
Stayed 1 night in Jul 2023
Response from Linton Rediresponse Specialist on 24 Jul 2023
Dear Lisa,We are sorry to hear your recent experience at the Red Roof Inn St Louis - Florissant did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,LintonRediresponse Specialist

4/10 Poor

Cheridan

Stayed 1 night in Jul 2023
Response from Kerry-Lee RediResponse Specialist on 16 Aug 2023
Dear Cheridan, We at the RED ROOF INN ST LOUIS - FLORISSANT are saddened by your scoring of 2/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

2/10 Terrible

Aiyanna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Linton Rediresponse Specialist on 29 Jun 2023
Dear Aiyanna,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St Louis - Florissant and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediresponse Specialist

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
HUGE bed stains, holes in the walls, the bathroom is gross and sad, toilet seat almost falling off. The bed was the most uncomfortable thing I’ve slept on & the pillows were flat and sad. I couldn’t see the tv well. Almost like it’s broken. Stay away!!!
Stayed 1 night in Jun 2023
Response from Linton Rediresponse Specialist on 16 Jun 2023
Dear Jessica,Thank you for telling us about your recent visit at the Red Roof Inn St Louis - Florissant. Please allow me to extend my sincerest apologies for the situation with the walls, the possible stain beds and the other downsides mentioned. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,LintonRediresponse Specialist

2/10 Terrible

roger

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
it was so bad i left, and went else. i contacted customer service and they couldn't help me so i left. tv didn't work, holes in walls, trim falling off, dirty carpet and floor, it sucked. i am 60 years old and this is the 1st time i have ever walked out of a hotel. i am disputing the charge on my CC.
Stayed 1 night in Jun 2023
Response from Tianna RediResponse Specialist on 14 Jun 2023
Hello Roger,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn St Louis - Florissant. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with holes in the wall, the upkeep of the room and the other highlighted concerns that hindered your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was hindered due to the highlighted concerns.I have shared your feedback with management to ensure that your concerns are addressed. We will take your comments into consideration to make changes to improve our customer experience. Thank you again and we wish you all the best in your future travels. Sincerely,TiannaRediResponse Specialist

2/10 Terrible

Bryan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Everything was nasty
Stayed 1 night in Jun 2023
Response from Antonio,RediResponse Specialist on 3 Jun 2023
Dear Bryan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ST LOUIS - FLORISSANT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the general accommodation and its cleanliness. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management RediResponse Specialist

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
You can do better.
The pictures online are a joke compared to what you get. Cigarette burn holes in bedding and carpet. Needs a deep spring cleaning. The area is definitely questionable. We were ready to check out before we even checked in. Don't waste your money.
Stayed 1 night in May 2023
Response from Anrtonio,RediResponse Specialist on 3 Jun 2023
Dear Jessica,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ST LOUIS - FLORISSANT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as the property being in a questionable location in addition to other issues. We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management

4/10 Poor

Alphonsine

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Rooms are in need of major repair, we had a hole in the bathroom door which needs replacing, dust on the lamps. flat pillows, water dripping from bath tub, towels were paper thin, old and gray looking vs white.
Stayed 2 nights in May 2023
Response from Tianna RediResponse Specialist on 1 Jun 2023
Hello Alphonsine,Thank you for taking the time to tell us about your experience at the Red Roof Inn St Louis - Florissant. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. You indicated that our rooms need remodeling and that the cleanliness of the room did not meet your expectations. Your feedback is greatly appreciated, so your comments will be shared with upper management in an effort to have that room inspected. Thank you again for your feedback and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRediResponse Specialist

2/10 Terrible

Lashonda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Olivia RediResponse Specialist on 25 Apr 2023
Hello Lashonda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST LOUIS - FLORISSANT and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OliviaRediResponse Specialist

2/10 Terrible

jimmy

Disliked: Cleanliness, property conditions & facilities, room comfort
Red roof inn
Room was not clean shower / bathroom outdated and terrible condition of cleaning comforter had cigarette burns towels dirty room smells like smoke bad just terrible will not be back not worth what i paid
Stayed 1 night in Apr 2023
Response from Linton Rediresponse Specialist on 17 Apr 2023
Hello Jimmy,Thank you for sharing your feedback following your recent experience at the Red Roof Inn St Louis - Florissant. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. You indicated that the condition of comforter described, the unclean room mentioned and the other hinderances listed, resulted in your stay being less than ideal. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Best regards,LintonRediresponse Specialist

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I I didn't like anything about the stay bed was terrible room was was very dirty and room needed a makeover bag didn't like anything about the stay
Stayed 2 nights in Apr 2023
Response from Linton Rediresponse Specialist on 13 Apr 2023
Hello Mark,Thank you for telling us about your recent experience at the Red Roof Inn St Louis - Florissant. It's disheartening to read that the cleanliness of your room and comfortability of your beds did not aligned with your preferences. I do apologize for the inconvenience caused. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Regards,LintonRediresponse Specialist

10/10 Excellent

Demetrius

Stayed 1 night in Apr 2023
Response from Recordo Rediresponse Specialist on 5 May 2023
Hello Demetrius, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST LOUIS - FLORISSANT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRediresponse Specialist

2/10 Terrible

larry

Stayed 2 nights in Feb 2023
Response from Recordo Rediresponse Specialist on 5 May 2023
Hello Larry, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST LOUIS - FLORISSANT and I are truly sadden by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRediresponse Specialist

2/10 Terrible

Annie

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities, property conditions & facilities
Dirty roon very disgusting
Stayed 1 night in Feb 2023
Response from Linton Rediresponse Specialist on 1 Mar 2023
Dear Annie,Thank you for sharing your experience following your recent stay at the RED ROOF INN ST LOUIS - FLORISSANT. The uncleanliness concern you highlighted regarding your room is truly disheartening. Please know we make an effort to thoroughly clean and inspect our rooms, so we are thankful for your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Regards,LintonRediresponse Specialist

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dirty room and was told i couldn’t be accommodated and there was no house keeping. They refused to change my room and gave me 1 single bed sheet, bathroom and floors were filthy and room smelled of urine
Stayed 1 night in Feb 2023
Response from Oshane RediResponse Specialist on 24 Feb 2023
Dear Paul,Thank you for taking the time to tell us about your experience at the RED ROOF INN ST LOUIS - FLORISSANT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the room. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left with you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OshaneRediResponse Specialist

2/10 Terrible

Leslie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Gabrielle RediResponse Specialist on 14 Feb 2023
Dear Leslie,Thank you for taking the time to tell us about your experience at the Red Roof Inn St Louis - Florissant. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In order to understand what prompted your 2/10 score, please consider adding comments to your review in the future, to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRediResponse Specialist

2/10 Terrible

Mickey

Stayed 1 night in Jan 2023
Response from Devorine RediResponse Specialist on 9 Sept 2023
Thank you for taking a moment to complete our survey, Mickey. The staff at the Red Roof Inn St Louis - Florissant and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

6/10 Okay

Chauncey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2022

4/10 Poor

Charles

Stayed 1 night in Dec 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty and disgusting
The room was horrible. There were holes in the walls, it smelled musty in the room. The picture on the tv was dark and black. When I asked for another room, they said they couldn’t do anything to accommodate me. This was a very bad experience and I would never come back to this location. Horrible.
Stayed 1 night in Nov 2022

2/10 Terrible

Jeff

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Hotel/motel dont stay here
The room was freezing like 45 degrees when we opened the room. The heater tok LITERALLY 4 & half hours to get to 70 degrees then as the night got colder so did the room. I used the hair dryer on blast to help warm the room. The bathroom and a red substance splattered on wall in front of toilet. The entrance door to room had a 1/8th inch gap allowing 27 degree air from outside to get in the room all night. The bed was ok. The best part of the stay was they did have amazingly comfortable pillows. The phone in the room didnt work. But the office desk was a nice touch. This was a businesses trip so i am very disappointed and will never stay at a red roof in again for $130 it was worth maybe $50 and i still would be unsatisfied.
Stayed 1 night in Nov 2022

2/10 Terrible

Dianna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The comforters and burnt holes, the bath tub wasn’t clean, it was a hole in the bathroom wall and the room stank really bad

2/10 Terrible

Ayesha

Disliked: Cleanliness
Stayed 2 nights in Oct 2022

10/10 Excellent

Kayla

Stayed 2 nights in Oct 2022