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Reviews of Best Western Plus St. Louis Airport Hotel

2.5 out of 5
Best Western Plus St. Louis Airport Hotel
4576 Woodson Road, St. Louis, MO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 617 out of 867 reviews" "
Rating 8 - Good. 165 out of 867 reviews" "
Rating 6 - Okay. 43 out of 867 reviews" "
Rating 4 - Poor. 12 out of 867 reviews" "
Rating 2 - Terrible. 30 out of 867 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

belinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thx
Stayed 1 night in Apr 2024

10/10 Excellent

Angelique

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time we entered into the property it smelled clean and was kept clean. Breakfast was delicious, accessible and enjoyable! My family and I were very pleased with our stay and our free hotel shuttle service to and from the airport.
Stayed 5 nights in Apr 2024

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was very close to our terminal … only 6 minute drive.
Stayed 1 night in Apr 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for convenience to airport. Clean, updated, very friendly staff and breakfast. Also very good airport shuttle.
Stayed 1 night in Apr 2024

2/10 Terrible

Daniel, bronx

Disliked: Cleanliness, staff & service, property conditions & facilities
this property pulled the classic bait and switch the reservation advertise me clearly states deposit of $200 will be assessed for anyone under the age of 21 that wants to check in or anyone local living within 30 miles. St. Louis, Missouri I live in New York City, which is 15 hours away and I’m 37 years old are the facts
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 7 Apr 2024
Daniel, after checking and then double checking to ensure nothing was missed, it appears your reservation was not charged a deposit at all. You are correct, as stated in your review here: there is a 200 deposit charged if you reside within 30 miles of our property, under the age of 21 at check-in, or if you will be choosing to pay with cash. All of wich the deposit is returned upon checkout provided there are no damages to the property. We do hope in the future, a deposit charged to other guests per policy, will not cause a disturbance to your stay.

8/10 Good

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service
Clean and convenient for dropping off the rental car and getting to an early morning flight.
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 5 Apr 2024
You cant get too much closer to 5 diffrent rental car locations all within a 3 block radius! Thank you for sharing

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on 5 Apr 2024
We look forward to that!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i was really impressed with this hotel. i've paid twice this for other hotels that weren't near as nice. and the girls at the front desk were very nice and helpful.

10/10 Excellent

Anne

Stayed 1 night in Mar 2024

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to park and get to.
Stayed 1 night in Mar 2024

2/10 Terrible

Cole

Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 5 Apr 2024
Cole, please reach out to us directly so we can hear further how we may be able to remedy this stay and areas of improvement!

6/10 Okay

Kaycee

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was the best part of this location. It was clean and comfortable but despite being a smoke free facility listing no smoking/vape/marijuana the entire floor and our rooms smelled like marijuana multiple nights we were there. It was also very noisy with slamming of doors every 5 minutes after 11pm and children running thru the hallways also every 5 minutes. Staff told us the place were busy when we brought it up. Not sure why there are rules in place then. Breakfast had hard biscuits that felt like they were leftover from the day before, the bacon was see thru and the eggs were cold. If it were for the comfortable and clean room this would be a hard 1 star review.
Stayed 2 nights in Mar 2024

6/10 Okay

Jari

Stayed 6 nights in Mar 2024

10/10 Excellent

Yolanda

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

SARA

Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 5 Apr 2024
Sara, we look forward to making your next visit a 5 star experiance.

2/10 Terrible

Marianne

Travelled with family
We arrived around midnight and were exhausted. We went to our room and it had not been cleaned! We had to go back to the front desk to ask for a clean room.
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 24 Mar 2024
We appologize the incorrect keys were provided upon arrival to an unclean room, we are glad our desk agent was ble to quickly rectify the issue.

10/10 Excellent

Pamela

Travelled with family
Liked: Staff & service, property conditions & facilities
Very clean and staff was very accommodating.
Stayed 1 night in Mar 2024

10/10 Excellent

Pamela

Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 24 Mar 2024
Thank you for taking a moment to share your experiance!

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Always great staff at checkin. Nothing to eat around airport though. But for early flights my favorite, clean, simple place. Shuttle quick!
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 8 Mar 2024
Joey, we are greatful we have become your go-to when a flight out of Lambert is needed!

2/10 Terrible

Yolanda

I got to the hotel to check in and was told that I had to give a $200.00 deposit since I live less than 30 miles from the hotel. I didn't have the extra funds to put down a deposit. So I had no choice but to cancel my stay a the front desk. But in doing this I loss my payment for my room because I didn't give a 24 hour notice. This is so unfair to me as the customer since this information wasn't provided when I made my reservation on- line. If this information was given up front before I confirmed my reservation I wouldn't have went thru the reservation. I feel that I should be given a credit so I can have the opportunity to stay at the hotel in the future. Plus I feel it would only be fair to me as the customer.
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 8 Mar 2024
Yolanda, we appologize for any mis-communication there may have been; if we as a hotel are not honoring a reservation charges do not stand. We do have our deposit policy articulated on all websites and reservation confirmations which do highlight this 200 hold. I am sorry it was missed! Please touch base with the hotel directly if any further assistance may be needed.

10/10 Excellent

Tamia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water was not hot in the mornings but over all it was great place to stay
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 24 Mar 2024
Informing us when anything may need improvement allows us to provide a better experiance for others, thank you for sharing!

8/10 Good

Christina

Stayed 1 night in Feb 2024

8/10 Good

Crystal

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and smelt nice. The breakfast wasn’t that good.
Stayed 2 nights in Feb 2024
Response from Guest Relations Manager on 5 Apr 2024
Thanks to your candid feedback, Crystal, we have since revamped our breakfast offerings. Thank you!

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much around being located by the airport but very clean and the gentleman at the front desk was very quick at checking us in. Made it very easy for us to drop our rental car off and walk back to the hotel which was not even a 2 minute walk away so we are able to shuttle to the airport from the hotel for our 5am flight and not have to worry about returning the car that early
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 8 Mar 2024
Amanda, you have that right; there is no way to get any closer to all of the rental car locations; talk ahout convieniant!

4/10 Poor

Jamie

Business traveller
Disliked: Staff & service
The staff was rude
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 24 Mar 2024
Jamie, I am sorry this was the perception of your recent visit. We hope you will allow us another oportuntiy to exceed your expections.

10/10 Excellent

Leidy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and overall good stay
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 12 Feb 2024
Leidy, we appreciate you staying with us and for taking time to leave a review. We hope we can host your future stays when you are in St. Louis. Safe travels!

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and environment
Response from Guest Relations Manager on 7 Feb 2024
Wonderful! Thank you for sharing!

10/10 Excellent

Autumn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, way more updated than some of the other airport hotels and decently priced long term parking.
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 27 Jan 2024
Autumn, thank you for staying with us and for taking time to leave a review. We appreciate your kind comments about our property. We hope we can host your future stays when you are in St. Louis. Safe travels!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Josh was great! He turned our bad experience at another hotel into a great ending….. rooms were clean, updated & smelled great.
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 23 Jan 2024
Amanda, thank you for staying with us and for taking time to leave a review. We appreciate your kind comments about our property and are happy to hear Josh was able to help you. We hope we can host your future stays when you are in St. Louis. Safe travels!

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on 19 Jan 2024
Leslie, we appreciate you staying with us and for taking time to leave a review. We hope we can host your future stays in St. Louis. Safe travels!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and was up to date. Friendly staff.
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 18 Jan 2024
Amanda, thank you for staying with us and for taking time to leave a review. We appreciate your kind comments about our friendly staff and property. We hope we can host your future stays when you are in St. Louis. Safe travels!

10/10 Excellent

Norborne

Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 5 Feb 2024
Norborne, we appreciate you staying with us and for taking time to leave a review, We hope we can host your future stays when you are in St. Louis. Safe travels!

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is close to the airport. Free shuttle service. Check in was a breeze and easy. I recommend staying on this property.
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 15 Jan 2024
Tina, thank you for staying with us and for taking time to leave a review. We are happy to hear everything worked out with the shuttle and check in was a breeze. We hope we can host your future stays when you are in St. Louis. Safe travels!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Comfort and service
I asked to change rooms because I need a bathtub and it did t seem to be a problem. Also I got locked out of my room but the young man at the desk very kindly and patiently fixed it.
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 15 Jan 2024
Linda, thank you for staying with us and for taking time to leave a review. We are happy to hear we were able to take care of anything you needed during your stay. We hope we can host your future stays in St. Louis. Safe travels!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and excellent front desk staff
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 15 Jan 2024
Ashley, thank you for staying with us and for taking time to leave a review. We appreciate your kind words about our front desk staff and our clean property. We hope we can host your future stays when you are in St. Louis. Safe travels!

10/10 Excellent

Tammie R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and nice. Impressive for Best Western
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 11 Jan 2024
Lovely! Thank you for sharing, Tammie

10/10 Excellent

Philippa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, comfortable and quiet. Staff were friendly and helpful. Would stay there again.
Response from Guest Relations Manager on 11 Jan 2024
We look forward to your next stay with us Philippa!

10/10 Excellent

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 9 Jan 2024
Emmanuel, we appreciate you staying with us and for taking time to leave a review. We hope we can host your future stays when you are in St. Louis. Safe travels!

10/10 Excellent

Tammy

Stayed 2 nights in Jan 2024
Response from Guest Relations Manager on 10 Jan 2024
Awesome Tammy! Thank you for choosing to stay with us!

6/10 Okay

SHIRLEY

Stayed 1 night in Dec 2023
Response from Guest Relations Manager on 10 Jan 2024
Shirley, thank you for leaving your rating! Please reach out to myself at 314-528-3100 I would love to hear what we may be ble to do in the future to guarentee a 10 out of 10 experiance.

6/10 Okay

altovise

Liked: Cleanliness
Disliked: Room comfort
New yrs eve
The room i had 123, i heard every door slam, and loud music playing. The pool was nice and the breakfast was nice. Especially the 2 types of meats for breakfast. I liked the coffee station 24 hours.
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on 10 Jan 2024
Thank you for the feedback on what we may be able to improve upon next visit!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is convenient next to the airport with a free shuttle. The staff are very Professional. The rooms were clean. The beds were comfortable. The pillows were good. They have a free breakfast but I didnt try it. Next to National car rental.
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on 4 Jan 2024
Daniel, thank you for staying with us and for taking time to leave a review. We appreciate your kind comments about our front desk and our property. We hope we can host your future stays when you are in St. Louis. Safe travels!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was easy and everything was explained well. There was a very minor issue with the room, which I only mention because I want to rave that it was fixed right away and all is well. No fuss or drama on our end and the guy behind the desk has been friendly and professional. Just how things should be.
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on 4 Jan 2024
Jennifer, thank you for staying with us and for taking time to leave a review. We appreciate your kind comment about our front desk agent and are happy to hear we were able to fix any issues you might have had during your stay. We hope we can host your future stays when you are in St. Louis. Safe travels!

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice and thoughtful.
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on 28 Dec 2023
Janet, thank you for staying with us and for taking time to leave a review. We appreciate your kind comments about our staff being nice and thoughtful. We hope we can host your future stays when you are n St. Louis. Happy (early) New Year!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Guest Relations Manager on 27 Dec 2023
Daniel, we appreciate you staying with us and for taking time to leave a review. We hope we can host your future stays when you are in St. Louis. Happy early New Year!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on 26 Dec 2023
Thank you for taking time to leave feedback! We hope we can host your future stays when you are in St. Louis. Safe travels.

6/10 Okay

KAYLA, REVERE

Stayed 1 night in Dec 2023
Response from Guest Relations Manager on 26 Dec 2023
Thanks for taking time to leave a review.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Very nice hotel. Nice stafff. Conviemient to the airport shuttle
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on 26 Dec 2023
Rebecca, thank you for staying with us and for taking time to leave a review. We appreciate your kind comments about our property and our staff. We hope we can host your future stays in St. Louis. Safe travels.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
All good for business travel
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on 21 Dec 2023
Simon, we appreciate you staying with us and for taking time to leave a review. We hope we can host your future stays in St. Louis. Happy Holidays!

10/10 Excellent

Alyzon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on 19 Dec 2023
Alyzon, we appreciate you staying with us and for taking time to leave feedback. We hope we can host your future stays when you are in St. Louis. Safe travels!