Outdoor pool, pool umbrellas

Reviews of Levels Unawatuna

4.5 out of 5
Levels Unawatuna
Bonavista Road, Rumassala Hill, Unawatuna, Unawatuna

Reviews

8.8

Excellent

Rating 10 - Excellent. 40 out of 73 reviews" "
Rating 8 - Good. 25 out of 73 reviews" "
Rating 6 - Okay. 2 out of 73 reviews" "
Rating 4 - Poor. 4 out of 73 reviews" "
Rating 2 - Terrible. 2 out of 73 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Rahul

Disliked: Cleanliness
Needs to be clean
Location and overall appeal of the hotel is great. Some staff are really good and helpful. Most are courteous but the language barrier makes it super hard at times. Front desk was the worst and there was a huge gap in requests made to them and getting those executed by the staff. Cleanliness needs a WHOLE LOT to be improved on. In every room and every aspect of bathrooms.
Stayed 7 nights in Dec 2023

4/10 Poor

Kalani

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The photos are very outdated and do not match the current condition of the rooms or public areas of the hotel. It is obvious that several years ago it was a very modern, chic, and comfortable place to stay, but renovations and updates are desperately needed. Our suite had a large bathtub that was too dirty to use, the lock/keys for our door would regularly get stuck and be difficult to open or lock, the cabanas surrounding the pool had dirty linens, our bathroom sink had a leak and the bathroom had a serious ant problem. The worst problem was the air conditioner which stopped working 5 times during our 4-day stay making it difficult to sleep or relax in our room. Again, all of these issues happened in our suite which was supposed to be the best or one of the best rooms at the property. On the positive side, the staff was great and tried to accommodate us the best they could. Every time the air conditioner broke someone would come to fix it, but the fix would only last a short time before the AC unit broke again. The staff in the restaurant were great, very attentive and the food was good. We can’t say anything negative about the staff, they were very helpful to us, but the hotel needs to do some renovations/updates to be rated as highly as they are on and the photos on the website are very misleading
Stayed 4 nights in Dec 2023

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Property does need a renovation but otherwise a pleasant stay with helpful staff
Stayed 8 nights in Mar 2023

8/10 Good

alan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 15 nights in Jun 2022

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish boutique hotel.
Nice room big bathroom. Lovely pool area and good food in the restaurant. Big breakfast. Bit out of the way but easy to get tuk tuks to Galle it Unawatuna.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Beautiful place in a fantastic location outside main Unawatuna, next to Jungle Beach. It's a bit of a trek to main Unawatuna, but you can easily move around with Tuk Tuks and we hired a scooter for our time here which was perfect. The hotel really has the wow factor - great views overlooking the beach and a beautiful pool, however also relies on this with slightly lower standards elsewhere. There was a funny smell in room, drains or mould. WiFi was basically unuseable due to being so slow and at times just didn't work. Food was very average, although I am basing this on the breakfasts as we did not have our evening meals here. Funnily this was the most expensive place on our Sri Lankan trip, and definitely not the best! We found guest houses to be much better quality throughout. The staff were very friendly and helpful.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs Up
Stay was comfortable, room was amazing with ocean view, meals were superb
Stayed 2 nights in Dec 2019

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and fantastic service
My wife and I spent four nights at this hotel and we were treated to a lovely suite overlooking the ocean. The trip was mainly planned to relax from the busy work life and this hotel delivered this perfectly. The seas were a bit rough at this time of year, so we had a brief dip at Jungle beach which is a 5 min walk from the hotel. If you are looking for a gym, its 15 mins away by walk or 5 mins by tuktuk (we tried it once, but we really wanted to relax instead). There are a few things to mention such as the supportive staff, fantastic room, pool, food, spa and the services. We tried them all including a candle lit romantic dinner for our 3rd wedding anniversary, the lovely massage at the spa as well as a safari trip to Yala which was fantastic. Thanks to the site manager (Hasantha Lakmal) who kept this place in pristine condition and helped us spend the time fruitfully. We'd love to return and recommend this place to anyone.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Sri Lanka!
The staff went out of their way to help us with everything during our stay, the service couldn’t have been better! The room was beautiful with views out to sea and the bed was very comfy. The breakfast includes warm bread/ croissants/ samosas as well as fresh fruit and whatever you order from the breakfast menu! Always easy to get a tuk tuk to Unawatuna beach. You won’t regret staying here :)
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Staff goes above and beyond to always make my stay here an enjoyable & relaxing one. They are rockstars!!
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at levels is so much more then I have ever experienced. Management were great, but in particular the boys in housekeeping and
Stayed 1 night in Mar 2019

10/10 Excellent

Vanessa&Miguel, Melbourne, Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Levels by cantaloupe is one of, if not the best hotels I have ever stayed. The service that we received throughout our 3 night stay was impecable, and more. Every single staff member went above and beyond. Breakfast was delicious, the pool was amazing but the rooms are absolutely wonderful. Particularly the deluxe room by the pool on the bottom floor. We were treated like absolute royalty and I very highly recommend a stay at this hotel, the only problem being you may not want to leave like us.
Stayed 1 night in Mar 2019

10/10 Excellent

Nisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views and great service
Amazing stay on our honeymoon. Area is perfect, short walk from jungle and white beaches and the peace pagoda. A 10 min tuk tuk ride from unawatuna. Staff are always happy to help and we would suggest suite 2 if you can get it.
Stayed 3 nights in Feb 2019

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
This hotel was a joy to be at...perfect service especially the great waiter Janith he was so helpful with great suggestions for trips! We ended our busy tour with a stay here and the hotel was fantastic! Worth having a superior suit the view and rooms amazing ! Food was lovely all served with a good choice and willing to adapt to your choice! Pool a welcome addition in the heat and hotel close to good beaches walks and villages Please book you will not be disappointed !
Stayed 5 nights in Feb 2019

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Levels
Stayed for 7 nights, Jan 2019. The staff were amazing, so attentive to our needs. Room was always spotless and the food that we had at the hotel (breakfast every day and lunch on 3 days) was delicious. Only criticism would be on the time it took for breakfast to arrive, pretty small menu to choose from, it really shouldn't take an hour of your morning, from start to finish, to have an avocado and toast or market bowl smoothie breakfast (both were delicious). 5 min walk to Jungle beach, 10 minute tuk tuk drive into Unawatuna for dinner options. would recommend
Stayed 7 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Enjoyable Stay
Great views, food is very good, nice pool area and the staff is absolutely wonderful. Room and building is starting to show its age. I wouldn’t recommend the spa. Overall highly recommended if you want a romantic spot that is close to Galle but away from the hustle and bustle of the city.
Stayed 2 nights in Nov 2018

4/10 Poor

joaquin

Liked: Cleanliness
Disliked: Property conditions & facilities
Would not recommend
Mixed feelings. We had problems upon checking and had to wait an hour - staff isntead of saying room wasnt ready kept making us wait, loosing an hour of our time sitting in the horrible heat. Later they did do everything the could to make up for this and were helpful. Still, i felt like a walking dollar bill... want dinner? Just 175 usd or more! Same for the spa. Kind of ridiculous. The deco is kind of tacky, and the location is very far away from the beach and restorants - you will have to take a tuktuk everytime. Breakfast was good abd the pool very nice.
Stayed 2 nights in Nov 2018

10/10 Excellent

Madge, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite hotel in Sri Lanka and quite possibly the world - incredible view and amazing staff. Will continue to come back for a luxurious getaway in paradise!
Stayed 2 nights in Oct 2018

10/10 Excellent

Abby, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I want to move in here. Stay here, you won't regret it. I arrived to a welcome drink, cool towel, and prepped jacuzzi tub with flower petals. The bed is huge and comfortable, the food is spectacular, the smart TV has Netflix, everything is done so well. The pool is amazing and the service is wonderful. Boutique hotels offer something special in intimacy, peace, and tranquility. The beach is less than 10 minutes away.
Stayed 2 nights in Jul 2018

10/10 Excellent

yoomin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next Level
Really great place to stay in Unawatuna. Was staying for my second time and won't hesitate to book again next time in Sri Lanka. Love the staff, not so much the wifi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Maja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They made us feel at home
It was the staff at the hotel that made our stay really realaxing and enjoyable. Great guys!
Stayed 4 nights in Feb 2018

10/10 Excellent

Expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot for relaxation
Staff was super friendly, beautiful hotel in a lovely area! Food was also delicious!
Stayed 4 nights in Dec 2017

8/10 Good

Scott, American living in Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and friendly staff
My wife and I stayed at Levels for 3 nights and enjoyed most of our stay. The room was spacious and nicely prepared. The view from the hotel is also nice. Breakfast was good and higher quality than many other places we have stayed in Asia. With that said, the lunch and dinner menu options were a bit limited and not really what we were looking for. There are many great restaurants in the area, I recommend checking those out. Overall the hotel was great and as advertised. One suggestion, do not book any activities or excursions through the hotel. They will charge at least a 35% on whatever the true price should be. We knew there would be some tax but it was a bit ridiculous. Even our tuk tuk driver said we should report the charge to hotel management. Simply ask a tuk tuk driver for suggestions and they will hook you up with a fair price for whatever you want to do.
Stayed 3 nights in Oct 2017

10/10 Excellent

Shehani, Colombo, Sri Lanka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing interior and a view
Loved the place a lot. The view was absolutely stunning.

8/10 Good

Melinda, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away from it all.
This hotel is an expensive tuk-tuk ride up a hill but it's a lovely view and is away from the crowds.

10/10 Excellent

Fulya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay minutes away from Galle and Unawatuna
Located at the Rumassala mountain, Levels is a 10 minute tuktuk ride away from both Galle and Unawatuna. Has amazing views, Jungle Beach and White beach are 10 minute walk away (need to go downhill then climb so might not be good if you have knee problem) and Japanese Peace Pagoda is just around the corner. We were looking for a conveniently located place nestled away from the road noise and hustle we had to bear the previous night in Bentota and Cantaloupe levels were exactly this. It is a small property with a personal touch though the style is a bit outdated. We stayed at 2 different rooms, thanks to the free upgrade we received on arrival. Both types of rooms were spacious with huge bathrooms and a jacuzzi. Some bathroom amenities and towels were absent at both bathrooms but replaces after we reminded the housekeeping. Bed was comfortable, overall room cleanliness was good and room had everything we needed. My favourite place in the hotel was the pool and lounge beds. It was a delight to lay there and enjoy the complimentary fruit popsicles in the afternoon. Breakfast was tasty, all food served was made from fresh and good quality ingredients. They have a good variety available. Staff was friendly and very helpful. We had a small incident with the electricity and even the GM, who was in the property by chance, showed up to check and they fixed it in the shortest possible time. Overall we had a pleasant stay and I recommend this hotel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soul less hotel. Painter still busy on walk through balcony Fawlty towers comes to mind. Love Sri Lanka but the inability of the manager to get out requests correct, spoilt this part of our holiday

6/10 Okay

Verified traveller

Liked: Staff & service
Okay, but not worth what you pay.
Levels by Cantaloupe is located just 5 minutes from the Galle Highway exit. There is no signage from the main road, which makes you wonder whether you have taken the correct turn-off as the road up to the hotel is very narrow and you have to travel a considerable distance down this road. After arriving, there is limited car parking space available opposite the entrance to the hotel. I would say 3 cars max. The hotel itself is relatively small, a 9-bedroom property, which can be a good thing. The staff are friendly and accommodating. As I walked up to the room, I noticed that the property shows much wear. The walls desperately need a paint job. The room was spacious but I couldn't help but feel as if it was awkwardly furnished from a style perspective. There was a nice widescreen TV and minibar and the bed was comfortable. The view from the room was superb (this room was on the top floor of the hotel). The fittings in the bathroom felt a bit cheap and flimsy and I also noted the back of the shower cubicle was not tiled (although I'm guessing it has been well waterproofed). There was a jacuzzi/hot-tub in the bathroom although this was just pushed up against a wall with no waterproofing between the jacuzzi and wall with a gap. The water pressure was quite poor which made it difficult to enjoy a shower and also we were unable to fill the jacuzzi as it would have taken in excess of 30-40 minutes given the water pressure. Otherwise the room was acceptable.

10/10 Excellent

Brittany, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
My husband and I had a great stay at Levels. The staff was terrific and very accommodating, the food was beyond delicious and the sea view from the hillside was spectacular. It seems as though every room has a great view, you can't go wrong. Jungle Beach and White Beach are a quick 5-10 minute walk from the hotel! We really enjoyed the short quiet walks to get to the beaches, we often spied monkeys and monitor lizards on the way! Unawatuna beach and Galle are both a quick and inexpensive tuk tuk ride away and also well worth the visit. We haven't been gone long an we're already looking forward to another visit back to Sri Lanka and to Levels by Cantaloupe.

4/10 Poor

walid, London, Paris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A total disgrace for 5 stars hotel, no go
Unqulified staff, room and amenities not clean a total discrace for a supposed 5 stars hotel. The food is not fresh everything is frozen and take ages to be served

8/10 Good

David & Polly, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views
Great little hotel with beautiful views. Perfectly located, just a few minutes walk down to the lovely Jungle Beach. Hotel staff are very friendly. get a room with a view over the bay, well worth the extra money. We had a suite with a fantastic view over the bay. Only complaint was the communal balcony outside our room on the 1st floor which means people can walk by your bedroom window if they want. Doesn't seem to be an issue with other rooms. Also strongly recommend the spa facilities where they will come to your room. We had several treatments, excellent service!

10/10 Excellent

Sharon, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular food, service and view
No where else in Sri Lanka were we served food as delicious as the made-from-scratch curries prepared at this hotel. Beyond the food, the service also was remarkable; the staff was ever ready to fill our needs without being obsequious. We had worried in advance about the location, but it proved to be perfect. The hotel sits on a cliff between the tourist-packed historic Galle and the beachfront honky-tonk of Unawatuna. Tuk-tuks were readily available to take us to those other sites. But at Levels, we could enjoy serenity and a spectacular view.

10/10 Excellent

Melissa, Bristol, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sublime stay in luxury
I cannot praise this boutique hotel enough. A last minute booking was made to enable us to return to Galle and a last swim in the Indian ocean. The hotel is set in the hills, an easy tuk tuk ride from Galle and a short walk to the gorgeous jungle beach. On arrival we received a personal, hospitable greeting and a gorgeous fresh fruit juice. We were quickly shown to our room, which was huge, very well appointed and comfortable. There were lots of we'll thought through extras including smart tv, robes that fit western frames, a jacuzzi bath and powerful waterfall shower. We were able to step outside our room straight onto the lovely pool and outside beds. Based on other reviews we choose to eat in the hotel at night (extra cost). The food was sublime and was a great way to spend the end of our holiday dining under the night sky. At breakfast there was great choice, and the breakfast was very tasty and gorgeously presented.

8/10 Good

Karl, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a honey moon.
This place is somewhat secluded in a nature preserve, far away from the city traffic and noise. Its a small villa with about 10 rooms and suites. The amenities, pool and views are amazing. 24 hr room service and easy ride to Galle city.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel
The staff and owner are amazing. They were very attentive and hospitable. The location is great- close to Temple, Jungle Beach, and Galle. The hotel can easily arrange for excursions and tuktuk rides. The pool and balcony have breath taking views. The rooms are enormous with a great view.

8/10 Good

Marie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great setting and lovely staff
Lovely welcoming staff who are very eager to please and proud of the hotel. The hotel design and setting was unique and quite beautiful. Only complaint is we had breakfast delivered to our room one morning and it took about 15 minutes to serve and was cold/soggy by the time we ate it. Im sure it would have been nice if it had been freshly cooked.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Fancy botique hotel, managed by a very young team
A pretty inexperienced team of young men manages this brand new, highly fancy 9 room boutique hotel. Great hotel with magnificent sea view from all rooms. Remote location in dull neighbourhood (taxi or tuk tuk needed to go anywhere). General lack of staff seniority and experience, but with good intentions. No (free) drivers quarters available.

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Josephine, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury away from the busy tourist town
Wonderful honeymoon break! Lovely food and drink. Great atmosphere around the pool. Short walk to jungle beach and short tuk tuk to Ubwatuna beach. Extremely comfortable beds. Lovely view and splendid breakfast

8/10 Good

MikeTam, Europe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Major problem
We booked for four nights to relax at the end of a three week tour. Our room was not available until 4.30 so we sat by the pool where three men airline pilots were entertaining ladies. One man of 49 was in the pool with a 19 year old indulging in inappropriate behaviour. That night after drinking they tried to get into our room then laughed and talked loudly outside until 4am, we got no sleep. We complained as did other guests and we were told the same had happened the previous night. The reception told me they were leaving but when they had not gone by 12 midday and were still making a lot of noise round the pool I checked to be told they were staying another night so we packed and the manager took us to a sister hotel that was greatly in need of refurbishment but we did sleep. Late morning we returned to Levels and the manager had given us a suite, our original room was fine but was in use. The food and staff were fine but this was not a relaxing experience. We presume the manager did not ask them to leave as the bill may not have been paid. Beware.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel by hillside
Hotel has only 9 rooms so each of the guests can be served at personal level. Amenity facilities may not be many but the swimming pool definitely adds value to the hotel. Besides, you would be either busy enjoying the scenic view of the Galle port, sky stars, or enjoying the food at the restaurant, which may be served at room as well.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except the food - mediocre
Beautiful location. Kind of garish decorations in room but the rest of hotel was gorgeous

10/10 Excellent

Eranga, Ardmore, TN, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel with terrific amenities
My fiance and I decided to stay 2 nights at Levels as we were in the middle of a tour through Sri Lanka and wanted a little bit of an extended break before continuing our travels. We were not disappointed. Our Deluxe room was wonderfully modern with all the amenities we needed. The hotel's setup is very unique (in multiple Levels as the name implies). Every floor has a unique charm, whether it's a grassy veranda or the superb pool area or outdoor lounges on the roof. The staff deserves their own paragraph. We were incredibly well taken care of and everyone we met was genuinely warm and took care of our every need. From the Group GM Imran (who took time to talk to us and make sure our experience was great) to the F&B Manager Indika to the front desk staff and pool attendants, we did not have a single bad interaction. The staff even set up an amazing candle-lit dinner for us on one of the verandas. I do not hesitate in saying that Levels was one of our favorite stays in Sri Lanka and we will undoubtedly be staying there again when we come back to Sri Lanka!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Great location on the hill with an amazing view and close to popular destinations. The staff was very service minded! We really enjoyed our 3 night stay at this hotel.
Stayed 1 night in Apr 2023

4/10 Poor

Sana

Disliked: Staff & service
Pire expérience
Expérience horrible . Le Check in a été interminable , le service client plus que médiocre . Petit déjeuner très basique pour un hôtel de ce type . Le seul point positif est la piscine . Et pour couronner le tout nous avons été victime d’un vol dans notre chambre . De l’argent nous a été dérobé et la police a dû intervenir pour qu’on puisse trouver un semblant de solution . Tout simplement inacceptable.
Stayed 2 nights in Mar 2022

10/10 Excellent

Janina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ausgezeichnetes Hotel in perfekter Lage. Das Personal ist unglaublich hilfsbereit und höflich. Man ist in einem komfortablen Hotel an einer gut befahrbaren Straße mit Tuktuk Anbindung zur Stadt Gaulle (ca 2 Euro für die Fahrt) oder zum Unawatuna Strand mit vielen Restaurants und Bars (ca3€ Fahrt), aber fußläufig zum traumhaften Jungle beach. Wir konnten Affen, Iguanas und andere Tiere sehen. Lokale Bevölkerung wohnt in der Gegend, Sehr nett. Man kann auch zu Fuß durch den Wald, das ist super schön und spannend. Das Hotel ist schick und luxuriös, das Essen ist hervorragend und ein Mix aus srilanka und vielfältigem anderem. Die Gärten sind toll zum Essen oder relaxen, der Pool ist sauber
Stayed 5 nights in Oct 2021
Response from Levels Team on 8 Nov 2021
Thank you. Hope to see you again. Best regards,