The staff were all lovely and clearly doing their best, so I feel sorry to leave a negative review, but there were too many major shortcomings for me not to: no hot water in the resort in any room, bugs everywhere in the room (spiders, mosquitos, ants, caterpillars, cockroaches, etc.) as it's open from one side and near the river, the restaurant only serves vegetarian food, takes 45+ minutes to get to/from the main road from/to the actual hotel as its situated deep into a beautiful valley/jungle, only one manager spoke English, towels and sheets had an awful smell and were dirty, no WiFi in rooms. Only stay here if you are prepared to overlook all this.