Stayed at this hotel as part of a 2 day visit with my wife. The staff were very welcoming and even let us in our room early which was a bonus.
The hotel is very clean and near several small shops including a grocers for wine and nibbles.
The only negative view we had was the heat when entering the room, it was about 20 degrees outside but as we were on the top floor it was stiffeling!
The window only opens around 5 inches (obviously for safety reasons) which means it's hard to get any cool air in the room.
The room did have a plug in fan which made the heat slightly more bearable but the room definitely would benefit from an A/C unit.
Otherwise the hotel is well appointed and offers a choice of continental or cooked breakfast (£9 each for cooked breakfast!)
There is a cafe near the hotel which offers a cheaper alternative.
Will definately recommend to others and hope they deal with the heat issue.
Stayed here with kids to go to a Prom.
Overall a very convenient, well priced hotel with good facilities.
What let it down were the staff, or more specifically many of the younger women, who seemed to have no idea that in a hotel you are supposed to keep the customers happy rather than view them as an irritation. This wasn't universal, and some of the older/more experienced staff (both men and women) were very helpful, but the good looking, young, metro-European women had no idea. It took an absolute age to check in, the roll-out bed wasn't made up until we chased three times, simple requests took ages.
If they got better trained staff this would be a 5*
The South Bank on the River Thames is one of the capital's foremost cultural hubs. Stroll along the Queen's Walk and take in views of London's most famous landmarks, like the London Eye and the Houses of Parliament. The Southbank Centre, one of the largest arts centers in the world, hosts concert and theater events at eminent venues including the National Theatre and the Royal Festival Hall.