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Reviews of Shenzhen Fortune Hotel

3.5 out of 5
Shenzhen Fortune Hotel
No 3021 Huaqiang South Road, Futian District, Shenzhen, Guangdong

Reviews

7.8

Good

Rating 10 - Excellent. 18 out of 94 reviews" "
Rating 8 - Good. 56 out of 94 reviews" "
Rating 6 - Okay. 16 out of 94 reviews" "
Rating 4 - Poor. 1 out of 94 reviews" "
Rating 2 - Terrible. 3 out of 94 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Check-in was a bit frustrating, involving the need to switch rooms. Room was decent, but AC wasn't overly powerful or cool. Hotel itself isn't too far from the subway and is close to the Electronics mall, which is well worth visiting if you're into anything and everything involving electronics.
Stayed 2 nights in May 2018

8/10 Good

Kian tiong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lively city place
Good location in the commercial district of Shenzhen. Very easy access to the transport system.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great value and a great location.
I always try to find hotels near food and easy access to transportation, this hotel meets both and more, there’s big shopping mall close by as well. Subway stop is a block and half away, that subway line goes to the airport on one end and to the heart of town on the other end. The hotel room is spacious and clean, if there was a bathtub that will make it perfect. Overall, this hotel is a great value. I will always stay here when I am in Shenzhen and when rooms are available.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Room comfort
Old hotel, great location, great price
The hotel is a bit old but clean although my non-smoking room was a bit "smoke smelly", they even had the window open when I entered the room. But other than that I enjoyed my stay especially because of its vicinity to the electronics market.
Stayed 2 nights in Feb 2018

6/10 Okay

Sandy

Disliked: Cleanliness
Stayed 1 night in Jan 2018

6/10 Okay

Cheng Poh James

Not a great experence!
My view of the recent stay is that is falls BELOW all the ratings which I read in Hotel.com's review. In particular, the hotel staff is not very friendly and helpful. Very cold and impersonal when ask questions. None of the front desk staff ever smile to their hotel guests.
Stayed 4 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Just 3 minutes from Huaqiang Road MTR station exit. Less than 10 minutes walk to Huaqiangbei shopping area.
Response from Vicky on 23 Feb 2017
Dear guests: hello! Thank you for your praise, "the pursuit of perfection, to do better" our fortune hotel will create the most comfortable business travel home for you. Fortune Hotel is located in the bustling commercial area and the central business district, adjacent to the subway line "" Huaqiang Road Station exit D, walk to the hotel about 5 minutes, the traffic is convenient. Sincerely look forward to your visit to Shenzhen fortune hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to SEG market. Professional staff. Great val
Great value. Only issue was the smell of smoke (someone smoking in their room) coming from rooms below/adjacent room(s).
Response from Vicky on 25 Feb 2017
Dear guests: hello! Thank you for your praise, "the pursuit of perfection, to do better" our fortune hotel will create the most comfortable business travel home for you. Fortune Hotel is located in the bustling commercial area and the central business district, adjacent to the subway line "" Huaqiang Road Station exit D, walk to the hotel about 5 minutes, the traffic is convenient. Sincerely look forward to your visit to Shenzhen fortune hotel!

10/10 Excellent

David, Gateshead UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Perfect location. Helpful and friendly staff. Would definitely go again Only a few metres from metro. Fantastic shopping centre up the road with everything you would want including markets with bargain products. Really the only complaint was the poor wifi. It does work but a bit slow and prone to dropping out for a few seconds. Tested it in several locations in the hotel made no difference But I was on a business trip and it was useable. One last thing, this applies to any hotel in China. There can be mosquitos in your room and you can't see them. Did not try the restaurant. Prefer McDonalds McCafe up the road. At night - Put on the spray. Also on ankles if your feet stick out of the bottom of the bed. Or long socks. The bites can be big in Shenzhen.

10/10 Excellent

Nishant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend
There was no free wifi, bedroom was dirty and had mold on walls do not recommend

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great window view and very good value for money
We stayed for two days and decided to use the same hotel for three more days instead of changing . Service was excellent and efficient , all speak English . Window view over looking to the Hong Kong side with greens next to the hotel, it's really peaceful and rooms were quiet . Recommended . 15 mins easy walk from Shenzhen / Lowu train station (Hong Kong)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travel desk shut down so arranging shuttle / taxi to HK airport is difficult

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
quite close to metro station, lobby service is minimal but the room is quite clean and over my expectation based on the room rate.

10/10 Excellent

danny, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for a decent rate
Good location, less than five minutes walking from the subway if you know which exit to take. Make sure check google map, not hotels.com's map.

8/10 Good

PM, KL, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Hotel Near to SEG Plaza
This is your normal Chinese hotel that is quite well kept but lacking strict guidelines on non-smoking room/area. We asked for a non-smoking room but the nicotine smell is all over the room. In fact the whole floor is a smoking alley. People puffing away while the room door are opened widely is a norm and the smoke alarm even triggered during our stay. The breakfast is pretty normal with not much western food except bread that are too dry. Many local dishes though. Hotel is very close to nearby metro station and is walking distance to SEG Plaza.

10/10 Excellent

Zong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

James, Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay near SEG market
Price is perfect, and location is right beside all the action to the SEG electronic market area. Shopping can be intense, so nice when hotel is right there in the area to drop off bags each time you make purchases, not to have to carry goods with you all day. Hotel is clean, quiet, comfortable. Also safe, we had lots of electronics in our room, and not one thing stolen. Been staying many years at this hotel, its my favorite.

6/10 Okay

Verified traveller

Short stay
Hotel in convenience location next to metro. Lot of eat place and entertainment nearby. Staff are nice but room in old fashion decoration. Cleaning is fair.

10/10 Excellent

Christopher, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
solid Shenzhen hotel option
Excellent location, right next to subway line, electronics market and near Shenzhen Central Park which provides a nice break when needed. Several small eateries and convenience stores nearby. Service was very good, English at reception was good enough. Breakfast was excellent. Room was very clean, well appointed and bed softer than most in China. Would stay here again.

6/10 Okay

Verified traveller

Liked: Cleanliness
So So , ideal if on a budget
think Holiday Inn in the US. Not the most useful frontdesk. they do not even have area map.

8/10 Good

MickACS, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
I stayed here for 3 weeks and the stay was very pleasant. Close to Metro and great shopping for electronics. Disappointed that when I requested a non smoking room they put me on a smoking floor, so in the evening all I could smell was smoke coming under the door. They had dedicated Non- smoking floors, why did they not put me on one of these floors.

8/10 Good

L Ron, Miami FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, good price
Great hotel for business used, next to the electronic area, breakfast $7 , most Chinese food, good internet

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ann, Singapore

Liked: Property conditions & facilities, room comfort
Great location and spacious room
Hotel is located near the metro and makes it convenient to go anywhere. Room is pretty spacious but would like to highlight that the free commodities (water,etc) are in the cupboard, we thought we had to pay for them, whereas the stuff that aren't free are displayed outside. For people who didn't know better might be confused.

10/10 Excellent

Elmi, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a good location
When I arrived the room type I booked which was deluxe was not available so they upgraded me to straight away, they just said sir we got a better room for you, and it definetly was a great room, my overall experience at just great compared to other hotels in shenzhen I went to. The staff are very welcoming, and they always have one of the receptionist who can at least speak English. All I will say is, if you are reading this review and thinking of booking this hotel, don't think about it anymore just go for it. I stayed in shenzhen for 2 weeks and it was my first time, so what I did was booked a hotel for 4 days and I said let me look how good it is. And it turned out to be disaster then went for fortune Hotel, the hotel was Shenzhen Muslim Hotel, everything was horrible expect te staff, they really try their best to make you most welcomed but the state of the rooms are just unacceptable. I think enough said.
I liked this room

8/10 Good

Ann, Singapore

Liked: Cleanliness, staff & service, room comfort
Great location
The hotel is located near the metro and makes it convenient to get to anywhere. The room is pretty spacious too!

8/10 Good

John, Singapore

Disliked: Cleanliness, staff & service, room comfort
Great location for shopping
Comfortable and clean.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect location to stay
convienently located in main shopping area and rates are perfect and can be afforded to every one.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great
Everything fine except renovation is going on, some noise during day time.

8/10 Good

Foong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
This hotel is conveniently located near the Huaqiangbei electronics shopping area and there is two train station within 10 minutes walking distance. Pricing is affordable and there is breakfast included as well if you are not fussy with food. Hotel room is clean and comfortable as well.

8/10 Good

Enis, Istanbul, Turkey

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for business trips
Shenzhen Fortune Hotel is a good choice if you are in Shenzhen for business. The overall quality of the hotel is good. The biggest reason I would recommend this hotel is for the location. It is right accross from the SEG electronics market and other markets. You also have direct access to metro, bus and taxis. On the negative side (for me anyways), the beds are pretty hard and the morning breakfast does not cater to foreigners. But fortunately there are plenty of Starbucks, McDonalds and KFC's right next door to satisfy your breakfast needs.

8/10 Good

Leopoldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Fast Internet wired, breakfast good and super cheap around 40 RMB, Great Location

6/10 Okay

samira, St Louis, MO, USA

Convenient location, I would give only 2.5 Stars.
Language problem ( difficulty in communication in english). TV ( english version) did not work. Request for rectification - fail. I believe the hotel staffs are willing and want to give their best but the language problem hinder their ability. For the money --- it is okay. Hotel location is very convenient for business person to do business in the electronic village ( Hua Qiang Bei )

10/10 Excellent

Mohannad Otaibi

Liked: Cleanliness, staff & service, property conditions & facilities
Very good for busy business men.
If you do not care about the room very much, this hotel is clean enough and with good quality services. it is a 3 star hotel. Staff are good, but not that good English speaking.

6/10 Okay

George, Singaproe

Liked: Property conditions & facilities
Conveniently Located - Affordable Pricing
This hotel is conveniently located near the Huaqiangbei electronics shopping area and there is two train station within 10 minutes walking distance. Pricing is affordable and there is breakfast included as well if you are not fussy with food. Hotel room is clean and comfortable as well. However, please make sure that your reservation is made several days earlier as hotels.com invoice is made via another agency before arriving at the hotel. There were confusion at the check-in as i have only made reservation the previous night but it was sorted out eventually with a bit of hassle. All in all, Fortune Hotel is worth a stay if convenience is at the top priority for you.

8/10 Good

MASAKAZU

Stayed 1 night in Jan 2019

8/10 Good

ROMAIN

Liked: Cleanliness, property conditions & facilities, room comfort
Bon hotel mais service moyen
Bon hotel
Stayed 1 night in May 2018

8/10 Good

Kam Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Overall good with clean bed and bathroom

8/10 Good

Chor Loi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

6/10 Okay

Sangsan

전반적으로 좀 낙후되엇다는 것이고, 호텔위치가 잘못 표기되어있어서 찾아가는데 좀 힘들었음
Stayed 3 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
櫃台不懂變通
訂的是三人房,到現場說是二人房,加床另給120RMB/夜,房間小硬塞床,走道剩一點點。 其次早餐券一張/天,我要求合併3張給同一天,說沒有三天份,只有第一天有贈,結果剩下 天天給,我們不想花35RMB/人去吃,也不想一家人分開吃飯,這點安排,失敗!
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

CHAN YOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2017

6/10 Okay

Verified traveller

Disliked: Staff & service
値段相応です。
中国らしいホテルだなあと思いました。施設は普通です。客室のにおいが少し気になりました。 フロントは中国らしく あまりいい対応ではないかと思います。英語も通じにくいし  私は 1泊泊まるだけでしたので いいですが滞在して 何か従業員に聞いたりリクエスト するには あまり教育もされてないような印象を受けました。

10/10 Excellent

麥子, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
意外驚喜
地圖不正確,這酒店是在华強路站的D出口,与格蘭云天酒店一路之隔,並不如地圖所指在上海賓館後,酒店房間舒適清潔,只是木製家略舊,房間比想像中大,很好,下次再來。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
性價比高
地點適中, 交通便利

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ana, L

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel funcional muy bien ubicado
En general todo estuvo muy bien excepto el personal de recepción y del pequeño restaurante donde las sonrisas y actitud proactiva que encontré en las expresas wue visitamos reinaba por su ausencia. Comente con una de las supervisoras de recepción que no entendía si todos llevaban un pin de sonrisa amarillo bien vistoso no lo ponían en práctica, tampoco se dio por aludida. Canales internacionales son de pago.
Lobby y recepción
Lobby hotel
Habitación
Lateral hotel