Front of property

Reviews of Crowne Plaza Shenzhen Futian, an IHG Hotel

4.5 out of 5
Crowne Plaza Shenzhen Futian, an IHG Hotel
Fuhua 1st Road, Futian CBD, Shenzhen, Guangdong

Reviews

8.6

Excellent

Rating 10 - Excellent. 214 out of 524 reviews" "
Rating 8 - Good. 230 out of 524 reviews" "
Rating 6 - Okay. 59 out of 524 reviews" "
Rating 4 - Poor. 14 out of 524 reviews" "
Rating 2 - Terrible. 7 out of 524 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Chantelle Yuk Ying Mui

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Stay 2 nights during Chinese New Year. Feb 9-11, 2024. No heat in the room. Freezing cold for the first night. Checked with front-desk the next morning and to my surprises to find out an upscale brand hotel has no heating system setup. I was given a portable heater for the 2nd night. Front-desk did not tell me at check-in. I would not have selected this hotel if I had known this in advance.
Stayed 2 nights in Feb 2024

10/10 Excellent

Qiang, Los Angeles

Stayed 1 night in Oct 2023

8/10 Good

ANDY

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good location hotel if you are visiting shenzhen.
Been visiting the hotel many times before the pandemic, it was previous named Marco Polo, I guess now been taking over by Crowne Plaza. Very safe and convenient area, love it a lot!!
Stayed 2 nights in Oct 2023
Response from Crowne Plaza Shenzhen Futian on 6 Feb 2024
Dear Guest, Thank you for taking the time to share your experience at our hotel. We are honored to see that you have had a satisfying time at the hotel. Hotel have various transportation options nearby, and it is just a short walk to Futian Railway Station, taking only 15 minutes to reach Hong Kong West Kowloon. We are also glad that you appreciate the rooms and the variety of our breakfast buffet. It is our pursue to provide our guests with a comfortable and enjoyable stay, and we are glad that we met your expectations. We hope that you will consider staying with us again in the future . We look forward to welcoming you back soon. Best regards, General Manager

10/10 Excellent

Samip

Stayed 1 night in Aug 2023

10/10 Excellent

yuanli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Jenny

Stayed 1 night in Jul 2023

10/10 Excellent

Dragon

Liked: Cleanliness, staff & service, property conditions & facilities
Good location of the hotel with best staff service.
Stayed 1 night in Jul 2023

10/10 Excellent

Dragon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
工作人員態度親切友善.
Stayed 1 night in Jun 2023

8/10 Good

Mario, Vista

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the overall effort of the staff Did not like The executive lounge is not attended in the morning The 4th floor fitness and spa areas seem to belong to some other operation. The place was loud and the people not of the same category as the crowne plaza staff
Stayed 5 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good.
Stayed 1 night in Dec 2019
Response from Phoebe Chan on 31 Dec 2019
Dear guest, thank you very much for your feedback on your stay at Marco Polo Shenzhen. We do hope that you have the opportunity to visit us again in the future.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from Phoebe Chan on 16 Dec 2019
Dear guest, thank you very much for your feedback on your stay at Marco Polo Shenzhen. We do hope that you have the opportunity to visit us again in the future.

4/10 Poor

ChrisDev, Newport Beach, CA

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Not 5* quality. No attendant helping with bags and lobby was empty Checked me into a corner room which was so small (kind of room connected to suite). Called downstairs and switched to new room. Mattress is so hard and old. Pillows feel like cement. Stayed at MP Quanzhou few days ago and was delightful. Would NEVER stay MP Shenzhen again. Pass!
Stayed 1 night in Dec 2019
Response from Phoebe Chan on 14 Dec 2019
Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Lexie on 21 Nov 2019
尊敬的宾客,非常感谢您在百忙之中为酒店写下的宝贵评论,以及对酒店位置的大力赞赏和认可。酒店距离购物商城购物公园近在咫尺。距离地铁购物公园站、福田站、会展中心以及新证券交易所很近,距离福田/皇岗口岸也仅有10分钟车程,交通十分的便利。感谢您的意见,我们已将您的意见记录在案,并在下次改造时作为参考。您的每一个建议都是我们成功的关键。另外,酒店已于2018年完成对客房、套房及行政酒廊的全面升级。所有客房均设置豪华浴室和室内保险柜,配备宽带上网和其他先进的通讯设施。感谢您的点评。祝您生活愉快,期待您的再次光临!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Lexie on 21 Nov 2019
Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

10/10 Excellent

MICHAEL G.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Phoebe Chan on 30 Oct 2019
Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019
Response from Phoebe Chan on 30 Oct 2019
Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

10/10 Excellent

Lil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in Futian CBD, near train station, restaurants which is very convenient.
Stayed 2 nights in Oct 2019
Response from Lexie on 27 Oct 2019
Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprising visit
Why I stay for he night is because I cannot go back to HK due to protest occurring and trains are shut down. The hotel overall is ok and the room is large. If I need to pick one thing I like, I would choose the size and staff are nice and fluent in 3 language: Cantonese, Mandarin and English To pick one thing I don’t like: the bar at top floor is closed due to security reason during Chinese National days
Stayed 1 night in Oct 2019
Response from Lexie on 21 Nov 2019
Dear guest, thank you very much for your feedback on your stay at Marco Polo Shenzhen. We are happy to hear that you enjoyed our service at the best location in Shenzhen. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

8/10 Good

ANDY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice hotel
Like the hotel, easy to all things. Lots of shops around it, recommended. However, couple bars next to it, lower floor rooms might bother some during the night time.
Stayed 1 night in Sep 2019
Response from Phoebe Chan on 8 Oct 2019
Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

6/10 Okay

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed on the 33rd floor and even though it was designated as a non-smoking floor, the hallway smelt completely of cigarette smoke. The room is mostly OK but it all smell of smoke. Maybe they were ventilation issues or something when I arrived.
Stayed 1 night in Sep 2019
Response from Lexie on 26 Sept 2019
Thank you for your review and feedback on your stay at Marco polo Shenzhen. We sincerely apologize for the smell of smoke. We will work on to improve our service to make sure every guest can enjoy a nice day. We appreciate your business and looking forward to welcome you back to Marco Polo Shenzhen, the perfect place in the heart of the city.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic and helpful from beginning to end. Property was in an excellent location, rooms were very comfortable and the club was a great place to start the morning and end the evening after a hard days work. This is my go to hotel from now on in Shenzhen.
Stayed 5 nights in Sep 2019
Response from Lexie on 2 Oct 2019
Dear guest, thank you very much for your feedback on your stay at Marco Polo Shenzhen. We are happy to hear that you enjoyed our service and food quality at the best location in Shenzhen. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2019
Response from Lexie on 14 Sept 2019
Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.If you have any question, please feel free to contact us.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shenzhen is semi-future!
Marco Polo held a great experience and hotel was comforting!
Stayed 1 night in Sep 2019
Response from Lexie on 14 Sept 2019
Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

8/10 Good

Verified traveller

Stayed 4 nights in Sep 2019
Response from Phoebe Chan on 9 Sept 2019
Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

8/10 Good

Sun Ah

Stayed 1 night in Aug 2019

10/10 Excellent

William, San Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Friendly and knowledgeable staff. Excellent location.
Stayed 1 night in Aug 2019
Response from Phoebe Chan on 3 Sept 2019
Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

10/10 Excellent

Hei Tung Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Wonderful stay with a nice buffet breakfast. The location of the hotel is great very close to metro and coco park mall. Very convenient.
Stayed 1 night in Aug 2019
Response from Phoebe Chan on 14 Aug 2019
Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is quite compact but well maintained and modern deco. Before booking at this hotel it’s says stay night reward will be rewarded by hotel.com after stay but email confirmation says otherwise. Clarified with hotel.com the rewarded will be awarded. Indeed after the stay reward night was credited and I needed to scam receipt etc to prove my stay. Hotel.com says is because I chose to pay at hotel, but halo, this is the option I preferred and available. I think this problem still exist and hotel.com need to sort out with the hotel. Apart from this hassle all is good.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient, clean and safe. easy to move around key malls.
Stayed 1 night in Aug 2019
Response from Phoebe Chan on 5 Aug 2019
Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Phoebe Chan on 5 Aug 2019
Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There should be a ironing board and iron for use in the room.
Stayed 4 nights in Jul 2019
Response from Phoebe Chan on 25 Jul 2019
Dear guest, Thank you for staying with us at Marco Polo Shenzhen and sharing your great experience with us. I apologize we would not offer you the quality stay. For the ironing board and iron, you could call our housekeeper if any requirments. We're glad to offer your the thoughful service and provide the wonderful experience for you. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

8/10 Good

Ratko

Stayed 4 nights in Apr 2019
Response from Phoebe Chan on 23 Aug 2019
Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Phoebe Chan on 23 Jul 2019
Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your great experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

10/10 Excellent

Verified traveller

Stayed 6 nights in Jul 2019
Response from Phoebe Chan on 22 Jul 2019
Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your great experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The staff service was really bad. Plus didn't know English!
Stayed 1 night in Jun 2019
Response from Phoebe Chan on 18 Jun 2019
Dear guest, thank you very much for your valuable suggestions to the hotel service. As for the hospitality of the hotel staff you mentioned, the management of the hotel has always attached great importance to it. We will further strengthen the training of the staff, improve their service awareness and enthusiasm, and strive to do a better job. As for the English ability of employees you mentioned, we will further strengthen the training of employees and improve their English level.Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
conveniently located near Cocopark. otherwise it is a short distance away from other malls. the loud music & bass from the pubs nearby at night went on till 4am! Nonetheless it was a pleasant stay.
Stayed 2 nights in Jun 2019
Response from Phoebe Chan on 10 Jun 2019
Dear guest, thank you for choosing to stay at Marco Polo Shenzhen and sharing your experience with us. I apologized for the noise from the bar street. We would like it would not impact your experience. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future

8/10 Good

May

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in Marco Polo Shenzhen from 15th to 17th May 2019. Everything is good and even the location was very convenient, so near Coco Park. I was given a room on a non-smoking floor but the next door room had a couple who opened up the room door and smoke. I have to switch off the air-cond as the smoke was flowing into my room through the ventilation duct. Though hotel staff has taken action to warn the couple upon my complaint but they continue to smoke after the staff left. Question is why can't the they arrange or moved them to smoking floor?
Stayed 2 nights in May 2019
Response from Phoebe Chan on 10 Jun 2019
Dear guest, we are pleasure to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your great experience with us. I apologized that the unpleasant experience was happened when your stayed in Marco Polo Shenzhen. We will share your comment and suggestion to related department and we will arrange to deal with this case when it would be happened again. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

10/10 Excellent

SL

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very convenient, plenty shopping, pub and food eatery around.
Stayed 3 nights in Jun 2019
Response from Phoebe Chan on 10 Jun 2019
Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your great experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Marco Polo is our forst choice of hotel when traveling to Shenzhen! Central location, walking distance to the subway and bullet train station. Malls nearby with restaurants and bars. Staff are always extremely accommodating, very professional and english speaking. We look forward to staying with you again very soon.
Stayed 1 night in May 2019
Response from Phoebe Chan on 21 May 2019
Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your great experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is centrally located and convenient to travel, dining and shopping.
Stayed 4 nights in May 2019
Response from Phoebe Chan on 21 May 2019
Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your great experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Phoebe Chan on 21 May 2019
Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your great experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good Overall very good Overall very good Overall very good Overall very good Overall very good Overall very good Overall very goodverall very good
Stayed 1 night in May 2019
Response from Phoebe Chan on 21 May 2019
Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your great experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choice in Shenzhen. Very clean, very comfortable hotel with all the amenities - great restaurant (I only tried one), gym, etc.
Stayed 3 nights in May 2019
Response from Phoebe Chan on 13 May 2019
Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

8/10 Good

adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
Convenient location in a quiet part of the city. Good for both business or pleasure. Good sized room and very clean.
Stayed 1 night in May 2019
Response from Phoebe Chan on 7 May 2019
Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your great experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Staff needed more training
Not a 5 star hotel. Staff are not trained well for customer service. No greeting at all time. Room generally clean but small. Toilet door is broken. The noise from a disco in front of hotel makes us mad at night.
Stayed 1 night in May 2019
Response from Phoebe Chan on 6 May 2019
Dear guest, thank you for choosing to stay at Marco Polo Shenzhen and sharing your experience with us. Thank you very much for your valuable suggestions to the hotel service. Regarding the enthusiasm of the hotel staff you mentioned, the management of the hotel has always attached great importance to it. We will further strengthen the training of employees, improve the service awareness and enthusiasm of employees, and strive to do it better.Regarding the noise problems you encountered during your stay, we have conducted on-site investigations based on feedback from guests and provided feedback to the relevant departments of Shenzhen on noise rectification. At the same time, the hotel also provides noise-reducing headphones and drop-off for guests in need. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a bit hidden. Took me sometime to find the entrance. It looks like a service apartment more than a Macro Polo
Stayed 1 night in Feb 2019
Response from Phoebe Chan on 26 Apr 2019
Dear Anonymous, thank you for choosing to stay at Marco Polo Shenzhen and sharing your experience with us. The hotel has completed a comprehensive upgrade of the rooms, suites and Continental Club in 2018. After the opening of the Guangzhou-Shenzhen-Hong Kong high-speed railway, it takes only three minutes to walk to the hotel via Futian Station. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得推介
位置佳,附近有很多餐廳,又鄰近coco park 黃昏有開床服務 gym room 有免費yoga class 上
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The room is quite small but the price is not really cheap. We reserved for two breakfasts and when we arrived the staff said we only ordered one. After checking, they found that it was their mistake but they didn’t even apologise to us. This, their service was not good. The hotel is in a good location, few minutes walk from the subway. The breakfast was so-so. Anyway, I won’t visit this hotel again.
Stayed 1 night in Jan 2019
Response from Phoebe Chan on 24 Apr 2019
Dear guest, thank you for choosing to stay at Marco Polo Shenzhen and sharing your experience with us. Regarding the problem you mentioned, we will further strengthen the training for our employees to improve the service. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean comfortable
Room is clean, nice, comfortable. Please check your ironing board cover for dust/ wear & tear before sending up to the room. Overall 4.5/5
Stayed 2 nights in Apr 2019
Response from Phoebe Chan on 16 Apr 2019
Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily best hotel in Shenzhen
Stayed 2 nights in Apr 2019
Response from Phoebe Chan on 16 Apr 2019
Dear guest, we would like to thank you for choosing to stay with Marco Polo Shenzhen hotel and sharing your experience with us. Thank you again for your time and we do hope that you have the opportunity to visit us again in the future.