Dear Diana,We appreciate that you took the time to share your experience with us.We regret to hear that the breakfast on the last day did not meet the warm standards we strive for. It is a priority for us to serve quality meals at the correct temperature, and we are sorry this was not the case during your visit.We are thrilled to know that the check-in process was smooth and our staff provided excellent service throughout your stay. Your compliments on the cleanliness and spaciousness of your room are greatly appreciated, as we pride ourselves on maintaining a pristine environment for our guests. The Occidental Sevilla Viapol team is also delighted that our location and convenient access to public transportation enhanced your experience, allowing for easy exploration of the beautiful city and its iconic sights.We look forward to the pleasure of welcoming you back on future occasions.Best regards,María Pérez, Guest Experience Manager

Dear Corinne,We appreciate that you took the time to share your experience with us.It is very rewarding to know your stay with us was a good experience. Our team is always happy to help and we are thankful that you appreciated our efforts to make your stay with us enjoyable. We appreciate your feedback about your dining experience and would be very pleased to receive any suggestions on how we could have improved upon your experience with us.We look forward to the pleasure of welcoming you back on future occasions.Best regards,María Pérez, Guest Experience Manager

Dear Salil, Thank you very much for your kind feedback.We are thrilled to hear that our hotel's location was convenient for your travels and that you found the proximity to the tram line beneficial for visiting the downtown area. It is gratifying to know that the cleanliness of our rooms met your expectations and contributed to a comfortable stay. Our team takes great pride in maintaining a high standard of service and room amenities, and your feedback reaffirms our efforts.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager

Dear Susan,We appreciate that you took the time to share your experience with us.We regret to hear about the issues with the charger port, shower head, and shower door seal. Please rest assured that we maintain a 24-hour reception ready to assist with any inconveniences, ensuring the comfort of our guests is a top priority. While we are disheartened to learn of your experience, we are grateful for the opportunity to address these concerns.We are pleased to note, however, that you found our hotel suitable for a night's rest. Our team strives to offer a service that meets the expectations of our guests, and we trust that our dedication was evident during your interactions with our staff.We look forward to the pleasure of welcoming you back on future occasions.Best regards,María Pérez, Guest Experience Manager

Dear Celso Antº, Thank you very much for your kind feedback.We're glad to hear your family found our hotel to be a good fit. It pleases us that the room cleanliness and service met your expectations, as we strive to maintain high standards. It's wonderful to learn that our amenities contributed positively to your stay.However, we note your remarks concerning the hotel condition and room amenities. While we are proud of our facilities, we continuously seek ways to enhance our guest experience and appreciate your feedback. It is our commitment to ensure that the quality of our offerings align with the expectations of our guests.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager

Dear Loise,Thank you for your positive feedback.We are delighted to hear that you had a truly memorable experience and that you found our central location ideal.We look forward to welcoming you back on a future occasion.Best regards,María Pérez, Guest Experience Manager

Dear Emily,Thank you for your positive feedback.We're disheartened to hear that our room amenities did not completely meet your expectations. Rest assured that we continuously strive to provide the best for our guests. We are delighted to know that you found our location to be perfect and our hotel conditions impeccable. It is also wonderful to hear that you felt safe during your stay and that you were pleased with the cleanliness of your room and the service provided by our team.We look forward to welcoming you back on a future occasion.Best regards,María Pérez, Guest Experience Manager

Dear Bryce,Thank you for your review.We regret to hear about your disappointment regarding the pool's seasonal availability. As you may know, the pool opens in May to ensure optimal conditions for our guests.We're thrilled to hear that you enjoyed the impeccable condition of our hotel and the services provided by our team. Your satisfaction with the room amenities is also greatly appreciated, as we strive to offer a comfortable and well-equipped environment for all our guests.We hope to see you again in the future. Kind regards,María Pérez, Guest Experience Manager

Dear Giuseppe, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager

Dear Neil,Thank you for sharing your experience.We're sorry to hear about the inconvenience with the key fobs. Our hotel is equipped with sensitive security technology, and while it is uncommon, mobile phones can occasionally cause interference. We appreciate you bringing the shower curtain issue to our attention. We're thrilled to hear that our team's hospitality and the overall quality of the hotel met your expectations.The breakfast buffet's variety is one of the features we pride ourselves on, and we're glad you enjoyed it.We hope to welcome you back in the future. Best wishes,María Pérez, Guest Experience Manager

Dear Andrew, Thank you very much for your kind feedback.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager

Dear Andres, Thank you very much for your kind feedback.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager

Dear Renee,We appreciate that you took the time to share your experience with us.We apologize for any inconvenience you faced regarding the change for the tram service. While we strive to assist our guests in all their needs, it seems we fell short in this instance. We regret to hear that our staff did not meet your expectations in terms of attentiveness and helpfulness; this feedback is important to us and we are continuously working to improve our guest experience.It's delightful to know you enjoyed the convenient location of our hotel, with easy access to public transport and proximity to the city's landmarks. We're also glad to hear that the cleanliness and spaciousness of your room, along with the daily maid service, contributed positively to your stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,María Pérez, Guest Experience Manager

Dear Emil,Thank you for your review.We note your suggestion regarding the addition of an extra chair in the rooms designed for two people; it's an insightful observation that we appreciate. We also acknowledge your preference for in-room amenities like a kettle or coffee machine. It is heartening to hear that you found the location of our hotel convenient for your explorations, and we are glad that the tram station directly outside provided easy access to the Town Hall and the historic centre. Your commendation on the room cleanliness and service is highly valued, and reflects our team's commitment to providing an exceptional experience.We look forward to welcoming you back. Best regards,María Pérez, Guest Experience Manager

Dear Deniz, Thank you very much for your kind feedback.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager

Dear Cristina,We appreciate that you took the time to share your experience with us.We're delighted to hear that our easy check-in process and the comfort of our rooms contributed to a pleasant stay. It's rewarding to know that our staff's pleasant demeanor left a good impression on you. Regarding the hair dryer, we ensure that all amenities meet our guests' expectations, and we regret any inconvenience you may have experienced during your stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,María Pérez, Guest Experience Manager

Dear Karli, Thank you very much for your kind feedback.We're thrilled to hear you appreciated our prime location, providing convenience and proximity to local attractions. Your kind words about our staff are greatly valued; we strive to offer the friendliest service. It's also wonderful to know that our breakfast selection contributed positively to your stay.We take pride in maintaining our hotel's condition and are delighted that you found your room to be a comfortable and immaculate retreat during your visit.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager

Dear Rosa,Thank you for your positive feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back on a future occasion.Best regards,María Pérez, Guest Experience Manager

Dear Michael, Thank you very much for your kind feedback.Thank you for highlighting our room's cleanliness; maintaining impeccable standards is a priority for us. We're also delighted to hear that you enjoyed the spaciousness of your room, as we strive to provide comfortable and well-appointed accommodations for our guests. It's wonderful to know that our service met your expectations, as our team works tirelessly to ensure every guest feels well taken care of.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager

Dear Guest, Thank you very much for your kind feedback.We're delighted to hear that our prime location contributed positively to your stay. It's wonderful to know that you found our service to be commendable and our team is proud to have met your expectations. We appreciate your recognition of the cleanliness of our rooms and the overall condition of our hotel. We have taken note of your comments regarding the room amenities and are continuously working to enhance our guest experience.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager

Dear Jonathan, Thank you very much for your kind feedback.We're delighted to hear that the tranquility of our location contributed to a pleasant stay, despite being conveniently situated near major transportation hubs. It's wonderful to know that the cleanliness of your room met your expectations and that our team's hospitality enhanced your visit. We appreciate your recognition of the ease with which the local attractions can be accessed from our hotel, whether by foot or public transport. Your willingness to return is the highest compliment we can receive, and we look forward to welcoming you back in the future.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager

Gracias por su valoración. Esperamos poder volver a recibirle en nuestro hotel. Saludos.

Gracias por su valoración. Esperamos poder volver a recibirle en nuestro hotel. Saludos.

Gracias por su valoración. Esperamos poder volver a recibirle en nuestro hotel. Saludos.

Gracias por su valoración. Esperamos poder volver a recibirle en nuestro hotel. Saludos.

Dear Greg, Thank you very much for your kind feedback.We are delighted to hear that you found our location convenient, being close to the main tourist sites and public transit. It's great to know that you enjoyed the variety of restaurants in the area. Our staff takes pride in providing excellent service, and we appreciate your recognition of their efforts.We are also pleased that you found our rooms clean and well-equipped, and that our noon checkout time was convenient for you.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager

Dear Oleg,Thank you for your review.We are delighted to hear that you found our hotel clean and appreciated the convenient tram stop nearby. Our location is indeed a bit further from the city center, but we believe it offers a great balance between accessibility and affordability. We are also pleased that our service and room amenities met your expectations.We understand that our hotel may show some signs of age, and we appreciate your understanding. Rest assured that we continuously work on maintaining and improving our facilities to provide a comfortable stay for our guests.We hope to welcome you again in the future. Best regards,María Pérez, Guest Experience Manager

Dear Craig,Thank you for your review.We are delighted to hear that you found our staff to be kind and considerate during your stay. Our team is dedicated to providing exceptional service to all our guests.We appreciate your feedback regarding the pool and the bed in your room. We are aware of the issue with the pool tiles and are working on a renovation plan to address this. In the meantime, we have taken measures to ensure the safety of our guests. As for the bed, we will look into the issue and make necessary adjustments to ensure a comfortable stay for our guests. We apologize for any inconvenience these issues may have caused during your stay.We look forward to welcoming you back. Best regards,María Pérez, Guest Experience Manager

Dear Elizabeth,Thank you for your positive feedback.We are delighted to hear that our receptionist was kind and helpful, providing valuable information on transportation and recommending the Flamingo show. It's great to know that you found our room cleanliness, hotel condition, service, and room amenities to be top-notch. Our team works hard to ensure our guests have a comfortable and enjoyable stay, and your positive feedback is truly appreciated.We look forward to welcoming you back on a future occasion.Best regards,María Pérez, Guest Experience Manager

Dear Janine,Thank you for your positive feedback.We are delighted to hear that you found our location convenient, being close to San Bernado station and the tram for easy access to the historic centre. It's great to know that you were pleased with the cleanliness of your room, the condition of our hotel, the service provided by our staff, and the room amenities we offer.We look forward to welcoming you back on a future occasion.Best regards,María Pérez, Guest Experience Manager

Dear Brian,Thank you for your review.We understand your preference for in-room coffee and tea facilities, and we apologize for any inconvenience this may have caused. We appreciate your feedback and will take it into consideration for future improvements.Nevertheless, we are delighted to hear that you appreciated our convenient location and easy access to public transportation. It's great to know that our friendly team, clean rooms, and walk-in showers contributed to your enjoyable stay. We're also glad that you enjoyed our breakfast options and attentive service during your meals. Thank you once again for your kind words and valuable suggestions.We hope to welcome you again in the future. Best regards,María Pérez, Guest Experience Manager

Dear Mrs Hoggins,Thank you for sharing your opinion following your recent stay. In this way, you give us the opportunity to improve. Therefore, we always try to mitigate problems, which may arise, because our aim is offer the highest level of quality in our services and facilities. Barceló Hotels & Resorts is working at all times in order to offer our guests a unique experience, so that we try to exceed their own expectations daily.First of all, we are deeply concerned about the issues you faced during your stay and we apologize for the inconvenience and discomfort this may have caused you.We strive to maintain a high standard of cleanliness and a comfortable environment for our guests but in these situation we didnt clean your room as we have been check in our procedures. We are always at the entirely disposal for anything you may need during your stay. Finally, we appreciate your feedback on the lift availability, as it is important for us to ensure our guests have easy access to all areas of the hotel. We offer three elevators at your disposal but at peak times you could be waiting a little more.We remain at your disposal. Yours Faithfully,Guest Experience Manager

Dear Gayle,We appreciate that you took the time to share your experience with us.We are glad to hear that you appreciated the renovated room and found it to be clean. We strive to maintain a high standard of cleanliness and comfort for our guests.We apologize for any inconvenience you experienced with the room amenities and the service at the front desk. We will address these concerns with our team to ensure better service in the future. Regarding the distance to tourist attractions, we understand that it may not be ideal for everyone, but we hope that our guests can enjoy the peaceful surroundings and explore the city at their own pace. We are sorry for the confusion with the directions to the Hop on Hop off bus, and we will make sure to provide clearer information to our guests in the future. As for the breakfast buffet, we continuously work on improving our offerings to cater to various tastes and preferences.We hope that you will return soon. Best wishes,María Pérez, Guest Experience Manager

Dear Guest,We appreciate that you took the time to share your experience with us.We are glad to hear that you found our location convenient, being close to the Metro, airport bus, and a short tram ride from the old city. We strive to provide easy access to local attractions for our guests.We appreciate your feedback regarding the swimming pool. While it is designed as a wading pool for relaxation, we understand that it may not meet the expectations of guests looking for a deeper pool. We apologize for any inconvenience this may have caused during your stay.We hope, nevertheless, that we will have the pleasure of welcoming you back in the future.Kindest regards,María Pérez, Guest Experience Manager

Dear Ben,Thank you for sharing your opinion of your stay with us.We are delighted to hear that you found our rooms to be lovely, spacious, clean, and modern. Our team takes great pride in maintaining a high standard of cleanliness and service. It's also wonderful to know that you appreciated our convenient location, with easy access to the tourist centre of Seville and a variety of bars and restaurants nearby.We hope to welcome you back in the future. Best wishes,María Pérez, Guest Experience Manager

Dear Mariola,Thank you for your positive feedback.We are thrilled to hear that you appreciated our prime location and enjoyed the fantastic food we offer. Our team takes great pride in providing impeccable service, and it's delightful to know that it left a lasting impression on you. Moreover, we are glad that you found your room to be spotless, as maintaining a high standard of cleanliness is a top priority for us.We look forward to welcoming you back on a future occasion.Best regards,María Pérez, Guest Experience Manager

Dear Jenny,We appreciate that you took the time to share your experience with us.We noticed your concerns regarding room cleanliness and amenities. We apologize for any inconvenience you may have experienced. Rest assured, we continuously strive to improve our facilities and services to ensure a comfortable stay for our guests.Nonetheless, we are delighted to hear that you found our hotel clean and our team welcoming. We take pride in maintaining a high standard of cleanliness and providing exceptional service to our guests.We look forward to the pleasure of welcoming you back on future occasions.Best regards,María Pérez, Guest Experience Manager

Dear Martin, Thank you very much for your kind feedback.We are thrilled to hear that our hotel ranks among the best you have stayed at in the past 7 years. Our dedicated team, especially the housekeeping team, truly appreciates your kind words and recognition of their 5-star job. It is great to know that you found your room, to be impeccably clean and well-appointed with amenities, and that our overall service and hotel condition exceeded your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,María Pérez, Guest Experience Manager