2/10 Terrible
Ilaria
29 Feb 2020
Disliked: Cleanliness, staff & service, property conditions & facilities
Unclean and unimpressive!
I rarely have issues with hotels as I’m very much a ‘grin and make-do’ girl, but this hotel was such a disappointment. The bath tap was irreparably snapped off in our first room upon check-in and our air conditioning leaked pools of water in the new room they gave us. The toilet cubicle was covered in grime and water marks, as were the mirrors in the bathroom (same in both rooms!). Our sheets were also marked, not dirty but stained, and were not changed in the whole week we stayed even after specifically requesting it. One morning I woke up with ants crawling on me as we had a mini infestation on our bedside table. The pool was the worst part of the entire hotel; layers of green grime across every side of the pool and chunks of floating algae. We couldn’t smell any chlorine and couldn’t see a filter so I’m not sure how the pool is cleaned. Staff were friendly but quite unhelpful and lacked The usual professionalism of concierge/receptionists. We stayed in much cheaper hotels than this during our time in Bali and all were far superior to this hotel. We were expecting this to be our nicest hotel going by the listings photos but it was a bitter disappointment. Please don’t waste your money, look elsewhere.
Ilaria
Stayed 7 nights in Feb 2020