I had three issues my first night there. The first was no hot water, the rug that they had in sitting room had a corner that bent up and I kept tripping on it, and third, was no heat in the room, the thermostat had a lock on it. I called the after hours number (no on site person after a certain hour) to complain, I was told maintenance would address the issue the following morning. That morning, no hot water, even though I let the water run for 6 minutes as the customer support person suggested. In the evening, I called to see what they did about the water since I saw the carpet was fixed, and was told the heat works on a timer since it is an old system. It never went on. There were no notes regarding the shower. I shower at night and in the morning, and at no time during my stay was there any hot water. I called the front desk every day to complain and they suggested I run the water for 15 minutes because it's "old building". One morning, I let it run for an hour, and still no hot water. Not even the sink had hot water. They claim I was the only person to complain. I paid for ADA room, and they did not have another ADA room to move me to, only a very small room. The dismissiveness that just because this was an old building, to expect this type of service is beyond troubling. They should put that on their website, because apparently, once you check-in, the "it's an old building" excuse prevents them from doing anything about it.