The hotel is quite new and located only 3 minutes from the station. Some of the staff have very good English, some are limited. The rooms are around 16 sq metres and comfortable. Everything works fine. Bathroom new. We booked it thinking it was in Hakone..but it is a 30 minute local train ride from the station that takes you to Hakone (a beautiful area). However the extra train journey was fast and easy. The Atsugi station also has a direction rail connection to Tokyo - about 1 hour on the limited express - AUD $20 for 2 people. Plenty of food options around the hotel. In house western breakfast not recommended.