Property amenity

Reviews of Staybridge Suites Rocklin - Roseville Area, an IHG Hotel

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 546 out of 1004 reviews" "
Rating 8 - Good. 265 out of 1004 reviews" "
Rating 6 - Okay. 104 out of 1004 reviews" "
Rating 4 - Poor. 54 out of 1004 reviews" "
Rating 2 - Terrible. 35 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Melinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was pretty good.
Stayed 1 night in Feb 2024
Response from Adora C. on 18 Mar 2024
Thank you for taking the time to write us a reveiew! We appreciate your business and are glad you had a great stay. We hope to see you again soon in your future travels.

6/10 Okay

Tracie

Travelled with partner
Liked: Cleanliness
No Ice machine or ice available. TV not viewable from bed.
Stayed 2 nights in Mar 2024
Response from Adora C. on 13 Mar 2024
Thank you for taking the time to share your recent experience with us. We genuinely appreciate your feedback and apologize for any inconvenience you encountered during your stay. Our staff does everything we can to meet every individual guest's needs, we regret that we had fallen short during your stay. Please be assured that your review has been shared with all our staff so that we can improve on our service going forward. Once again thank you for choosing our property and we apologize for any inconveniences due to our availability.

10/10 Excellent

Ralph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will book again. Happy the walls aren’t thin like the holiday inn
Stayed 1 night in Mar 2024
Response from Adora C. on 13 Mar 2024
Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKLIN - ROSEVILLE AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Jody

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Adora C. on 4 Mar 2024
Thank you so much for taking the time to share your wonderful experience at our hotel! We are delighted to hear that you enjoyed your stay with us.

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Adora C. on 20 Feb 2024
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

4/10 Poor

Nate

Travelled with partner
Disliked: Amenities, property conditions & facilities
Paper thin walls. Could hear neighbors alarms. Don’t know what happens here but everything is broken. Holes in the walls.
Stayed 1 night in Feb 2024
Response from Adora C. on 20 Feb 2024
I trust this message finds you well, and I appreciate your time in bringing your recent experience to our attention. First and foremost, I would like to extend my sincere apologies for the inconvenience caused by the noise from other guests' dogs during your stay with us.I understand how disruptive noise can be, and I want to assure you that we take your concerns seriously. We are committed to providing a comfortable and enjoyable experience for all our guests, and it's disheartening to learn that we fell short in this regard.Our team is actively addressing the issue and working on measures to prevent such occurrences in the future. We will be reinforcing our pet policy and implementing additional steps to ensure that all guests, including those with pets, can enjoy a peaceful and restful environment.

6/10 Okay

Maria lucia

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The place is great but my room didn’t have a curtain . They put a paper curtain to make the room dark . Not really a good first impression. Everything was pretty clean and the location is great.
Stayed 1 night in Feb 2024
Response from Adora C. on 20 Feb 2024
Please be assured that your feedback is valuable to us, and we are dedicated to making improvements based on your comments. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short in this instance. We hope to welcome you again in your future travels so that we can show you the improvements we've made during our full renovation process.

8/10 Good

Caan, San Jose

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Adora C. on 20 Feb 2024
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

10/10 Excellent

Brian, Elk Grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property were friendly, helpful and knowledgeable.
Stayed 1 night in Feb 2024
Response from Adora C. on 20 Feb 2024
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

10/10 Excellent

Rhonda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been coming to this location here for year's..
Stayed 1 night in Jan 2024
Response from Adora C. on 20 Feb 2024
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Adora C. on 20 Feb 2024
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

8/10 Good

Rhonda

Travelled with family
Liked: Staff & service
Like the two bedroom for the price, pretty good layout and rooms. The only real drawback for me was ants in one of the bathrooms.
Stayed 2 nights in Dec 2023
Response from Adora C. on 20 Feb 2024
Please be assured that your feedback is valuable to us, and we are dedicated to making improvements based on your comments. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short in this instance.

10/10 Excellent

Janessa, san jose

Stayed 1 night in Jan 2024
Response from Adora C. on 20 Feb 2024
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

8/10 Good

Jennie Mae

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was located hidden behind a shopping area close to the freeway. It still felt safe and you couldn’t hear the highway. The hotel is clean. The staff is friendly. Cons: the elevator was slow a lot of the times. We had a housekeeper come in at 10:20 and said that check out was at 10 on weekends. Our paperwork says 11AM. We were confused. The front desk was apologetic and said they would talk to their staff member. I thought that was extremely weird and I should’ve just called the front desk instead of listening to the housekeeper.
Stayed 1 night in Jan 2024
Response from Adora C. on 20 Feb 2024
Thank you for bringing your experience to our attention, and we sincerely apologize for any inconvenience you may have encountered during your stay. We take all guest feedback seriously, and we are committed to addressing and resolving any issues to ensure a better experience for our guests in the future.Please be assured that your feedback is valuable to us, and we are dedicated to making improvements based on your comments. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short in this instance.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Adora C. on 20 Feb 2024
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

8/10 Good

Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in a suite for the weekend. The only thing that didn't please me was the hidi bed couch. It was not pleasant at all. The couch was beat up and the mattress was awful for someone to sleep on.
Stayed 1 night in Jan 2024
Response from Adora C. on 20 Feb 2024
I would like to apologize for the condition of the furniture as you arrived. We are currently undergoing a full renovation which will address this matter fully. We would like opportunity to welcome you once again once our renovation is complete. We appreciate your patience with us during this time.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our newly decorated room. It was spotless, quiet, close tour daughter’s house.
Stayed 1 night in Jan 2024
Response from Adora C. on 20 Feb 2024
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

10/10 Excellent

Lisa

Stayed 1 night in Jan 2024
Response from Adora C. on 20 Feb 2024
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, amenities
The room was spacious. Staff friendly. No one cleaned our room in the three days we stayed. Had to ask for towels. Had a fire and was woken with "NO IDEA OF WHAT WAS GOING ON OR WHAT TO DO" The night person. ONLY ONE FOR THE ENTIRE FACILITY. Had no direction how to handle the problem. We were woken at 1 AM one other night by phone calls to our room no one on the line. MANAGEMENT NEEDS THERE BUTTS KICKED!!!! LF
Stayed 3 nights in Jan 2024
Response from Adora C. on 20 Feb 2024
I hope this message finds you well. I am writing to extend my sincere apologies for the inconvenience caused over the weekend when the fire alarm was accidentally pulled.We understand that this incident may have disrupted your stay and caused unnecessary stress. Please be assured that we take such matters seriously, and we are actively investigating the situation to prevent any similar occurrences in the future.The safety and comfort of our guests are our top priorities, and we deeply regret any disruption this incident may have caused. If you have any concerns or questions, please feel free to reach out to our front desk or customer service team.Thank you for your understanding, and we appreciate your patience as we address this matter promptly.

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Adora C. on 20 Feb 2024
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

8/10 Good

Danny

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Adora C. on 20 Feb 2024
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

6/10 Okay

Bluanne

Stayed 2 nights in Jan 2024
Response from Adora C. on 20 Feb 2024
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

6/10 Okay

Michael, Daly City

Travelled with partner
Liked: Cleanliness
both lights by the bed did not work radio did not work and tablet I had no plug had to use the outlet by the bathroom
Stayed 1 night in Dec 2023
Response from Adora C. on 20 Feb 2024
Please be assured that your feedback is valuable to us, and we are dedicated to making improvements based on your comments. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short in this instance. We at Staybridge Suites would like to take opportunity to apologize sincerely for not meeting your standards during your stay and we hope that you will give us the chance to welcome you again in your future travels so we could show you the improvements we've made during our renovation.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The free breakfast was excellent.
Stayed 4 nights in Dec 2023
Response from Adora C. on 20 Feb 2024
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

10/10 Excellent

Wendy

Stayed 1 night in Dec 2023
Response from Adora C. on 20 Feb 2024
We appreciate your feedback and are thrilled to have had the opportunity to host you. If you have any suggestions for how we can further enhance our services, please don't hesitate to let us know.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
A great location
Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, Great breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

Loreli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for show at Thunder Valley Casino. We Uber’s to and from the venue. Worked great! Our room was in the refurbished area. Very nice.
Stayed 1 night in Dec 2023

2/10 Terrible

Hugh

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Terrible slow service at checkin. The room tv is not visible from the bed, and the front desk blamed it on a bad remodel. The replacement room had no shower curtain and a plugged toilet.
Stayed 1 night in Dec 2023
Response from Chasity Dean on 12 Dec 2023
Dear Hugh,Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience you encountered during your stay at our hotel.We are deeply concerned to learn about the cleanliness issues you experienced in your room. Please know that this falls well below the standards we strive to uphold. Our housekeeping team is currently investigating the matter to ensure that proper measures are taken to prevent any recurrence. We understand the importance of a clean and comfortable environment for our guests, and we sincerely regret that we fell short of your expectations in this regard. Your feedback is crucial in helping us address the specific areas that need improvement.Once again, we apologize for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to welcome you back in the future for a more positive experience.Best Regards,Chasity DGeneral ManagerStaybridge Suites Rocklin/Roseville6664 Lonetree BlvdRocklin, Ca 95765(916)781-7500

6/10 Okay

Rick

Liked: Staff & service
.
Stayed 2 nights in Dec 2023

10/10 Excellent

JoRene

Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Rajat

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was under contruction. Woke up to hammering and drilling. Dust all around the floor.
Stayed 1 night in Nov 2023

10/10 Excellent

RONALDFRANK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with useful amenities.....kitchen was convenient, breakfast was hot, location was convenient and close to Thunder Valley Casino
Stayed 1 night in Nov 2023

8/10 Good

Masako

Travelled with family
Liked: Staff & service, property conditions & facilities
We loved their indoor pool and hot tub. That was a big plus for the family with children. My one complaint is that there were a few hairs in the bathroom and on the carpet.
Stayed 1 night in Nov 2023

10/10 Excellent

Merritt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
terrific spacious rooms. friendly staff
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a fun and relaxing stay. The staff was all so amazing and helpful. The morning breakfast was great, lots of options for my family.
Stayed 2 nights in Nov 2023

8/10 Good

JAMES

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time stay. Very Nice. Indoor pool and jacuzzi a plus during this time of year. Breakfast was usually offerings.
Stayed 2 nights in Nov 2023
Response from Corona on 18 Nov 2023
Thank you for staying with us! We appreciate your feedback and hope to see you again!Management

10/10 Excellent

Karina

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Chasity Dean on 15 Nov 2023
Dear Karina,Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed our service and property.At Staybridge Suites, we strive to provide a memorable experience, and it's always rewarding to know when we've succeeded. Your kind words are truly appreciated and will be shared with our team.We look forward to welcoming you back on your next visit. If there's anything specific you loved and would like to see more of, feel free to let us know.

8/10 Good

roger

Stayed 1 night in Nov 2023
Response from Chasity Dean on 15 Nov 2023
Dear Roger,Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed our service and property.At Staybridge Suites, we strive to provide a memorable experience, and it's always rewarding to know when we've succeeded. Your kind words are truly appreciated and will be shared with our team.We look forward to welcoming you back on your next visit. If there's anything specific you loved and would like to see more of, feel free to let us know.

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stellar Customer Service.
Incredible customer service. We were there for many days for a family funeral and the front desk took phenomenal care of us. The whole staff was very friendly. The newly remodeled rooms are AMAZING!
Stayed 5 nights in Oct 2023
Response from Chasity Dean on 15 Nov 2023
Dear Jackie,Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed our service and property.At Staybridge Suites, we strive to provide a memorable experience, and it's always rewarding to know when we've succeeded. Your kind words are truly appreciated and will be shared with our team.We look forward to welcoming you back on your next visit. If there's anything specific you loved and would like to see more of, feel free to let us know.

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice room. Adequate. Nice kitchenette. Place was under construction so noise and parking was somewhat limited.
Stayed 3 nights in Oct 2023
Response from Chasity Dean on 15 Nov 2023
Dear Judith,Thank you for taking the time to share your feedback following your recent stay with us. We genuinely appreciate your input and apologize for any inconvenience caused by the ongoing construction.We understand that construction can be disruptive, and we sincerely apologize for the noise and inconvenience you experienced. Please know that your comments are being taken seriously, and we are actively working to address these concerns.To mitigate the impact on our guests, we are implementing additional measures to control noise levels, enhance signage for better navigation, and minimize any dust or debris in common areas. We appreciate your understanding as we strive to improve the overall guest experience during this construction period.Your feedback is invaluable to us, and it helps us make necessary adjustments to ensure a more comfortable stay for all our guests. If your travels bring you back to Staybridge Suites, we would be grateful for the opportunity to provide you with a more positive experience.Thank you again for bringing these issues to our attention, and we hope to welcome you back in the future.

6/10 Okay

Jennifer

Disliked: Cleanliness, staff & service
The room smelled like animal pee.
Stayed 1 night in Nov 2023

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, rooms clean and offered a breakfast buffet! 3 miles from thunder valley casino.
Stayed 1 night in Nov 2023
Response from Chasity Dean on 15 Nov 2023
Dear PriscillaThank you so much for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed our service and property.At Staybridge Suites, we strive to provide a memorable experience, and it's always rewarding to know when we've succeeded. Your kind words are truly appreciated and will be shared with our team.We look forward to welcoming you back on your next visit. If there's anything specific you loved and would like to see more of, feel free to let us know.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dry easy check in and check out. Loved the breakfast in the morning.
Stayed 1 night in Nov 2023
Response from Chasity Dean on 15 Nov 2023
Dear Victoria,Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed our service and property.At Staybridge Suites, we strive to provide a memorable experience, and it's always rewarding to know when we've succeeded. Your kind words are truly appreciated and will be shared with our team.We look forward to welcoming you back on your next visit. If there's anything specific you loved and would like to see more of, feel free to let us know.

10/10 Excellent

Jeannine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Oct 2023
Response from Chasity Dean on 15 Nov 2023
Dear Jeannine,Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed our service and property.At Staybridge Suites, we strive to provide a memorable experience, and it's always rewarding to know when we've succeeded. Your kind words are truly appreciated and will be shared with our team.We look forward to welcoming you back on your next visit. If there's anything specific you loved and would like to see more of, feel free to let us know.

6/10 Okay

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was ok but had paid for king bed which was more in price and the bed was only queen. Didn’t complain because we were tired and didn’t want to deal with it.
Stayed 1 night in Oct 2023

10/10 Excellent

Johnny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great everything!
Stayed 1 night in Oct 2023
Response from Chasity Dean on 15 Nov 2023
Dear Johnny,Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed our service and property.At Staybridge Suites, we strive to provide a memorable experience, and it's always rewarding to know when we've succeeded. Your kind words are truly appreciated and will be shared with our team.We look forward to welcoming you back on your next visit. If there's anything specific you loved and would like to see more of, feel free to let us know.

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Chasity Dean on 15 Nov 2023
Dear Byron,Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed our service and property.At Staybridge Suites, we strive to provide a memorable experience, and it's always rewarding to know when we've succeeded. Your kind words are truly appreciated and will be shared with our team.We look forward to welcoming you back on your next visit. If there's anything specific you loved and would like to see more of, feel free to let us know.

10/10 Excellent

Brandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the facility was cleen
Stayed 1 night in Oct 2023
Response from Chasity Dean on 15 Nov 2023
Dear Brandi,Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed our service and property.At Staybridge Suites, we strive to provide a memorable experience, and it's always rewarding to know when we've succeeded. Your kind words are truly appreciated and will be shared with our team.We look forward to welcoming you back on your next visit. If there's anything specific you loved and would like to see more of, feel free to let us know.