Property amenity

Reviews of Holiday Inn Rancho Cordova, an IHG Hotel

3 out of 5
Holiday Inn Rancho Cordova, an IHG Hotel
11269 Point East Dr, Rancho Cordova, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 415 out of 1010 reviews" "
Rating 8 - Good. 317 out of 1010 reviews" "
Rating 6 - Okay. 125 out of 1010 reviews" "
Rating 4 - Poor. 80 out of 1010 reviews" "
Rating 2 - Terrible. 73 out of 1010 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ciera

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service from all the staff members were great. Everyone was helpful and friendly. The housekeepers were very thorough with their cleaning which is always appreciated.
Stayed 2 nights in Mar 2024

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay. Very nice hotel, perfect outdoor hot tub with a nice sauna and a Starbucks in the restaurant! Everything looks freshly painted and renovated.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location..very friendly staff.
Stayed 1 night in Mar 2024

10/10 Excellent

VIVIANA, CONCORD

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and the rooms are big
Stayed 1 night in Mar 2024

10/10 Excellent

Ana, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here one night, before my daughter volleyball games. Very convenient location.
Stayed 1 night in Mar 2024

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Loved the room and the restaurant!
Stayed 1 night in Mar 2024

10/10 Excellent

Brandee, Sacramento

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant had a bar and was really nice. Breakfast and Starbucks were great. Only downfall was the jacuzzi was under construction and unusable
Stayed 2 nights in Mar 2024

10/10 Excellent

Timmoyah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 2 nights in Mar 2024

10/10 Excellent

Lili

Stayed 2 nights in Mar 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly. My daughter had recently been discharged from the hospital and was staying here to be close to her baby who was still admitted to UC Davis. They gave her a lot of assistance as she was having difficulty getting around. Thank you to the awesome staff!
Stayed 1 night in Mar 2024

10/10 Excellent

Mela

Liked: Staff & service
Not as expected
Stayed 1 night in Feb 2024

10/10 Excellent

dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds
Stayed 1 night in Feb 2024

8/10 Good

JIHYANG

Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Liked: Staff & service, property conditions & facilities
Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

JIHYANG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Myesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Cristina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast included
Stayed 1 night in Feb 2024

8/10 Good

Phong

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was 3 minutes drive to the volleyball tournament facility. Also it’s next to the Merriott that has a Starbucks inside. There is a pool and a small gym. Gym was empty but can accommodate up to 3 people max or else it’s pretty tight.
Stayed 2 nights in Feb 2024

8/10 Good

angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jill

Stayed 1 night in Feb 2024

8/10 Good

rong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Greshawn

Stayed 1 night in Feb 2024

10/10 Excellent

Tanisha

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice..
Stayed 1 night in Feb 2024
Response from Hotel Operations Team. on 13 Feb 2024
Thank you for your recent stay and for taking the time to complete our survey, we truly want to be the best hotel for you and we appreciate you offering your feedback. Thank you for letting us know about our Rooms and Restaurant. We love the 5 out of 5 stars review you gave us but we will make it even better the next time you stay with us. We hope to see you again soon!

2/10 Terrible

Tyler

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The blankets on my bed had holes and stains in it. It was a cheap hotel but not very nice or clean
Response from Hotel Operations Team. on 13 Feb 2024
Dear GuestThank you for taking time to write about our stay. We really appreciate your time. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Your comments will be shared with the appropriate teams. Again, I am very sorry for the unpleasant experience you encountered during your stay!

4/10 Poor

Farm

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room shower water was not hot not even warm! It was so cold and I couldn’t take a shower. Very disappointing
Stayed 1 night in Feb 2024

2/10 Terrible

Shameka

Stayed 5 nights in Jan 2024

8/10 Good

Agnes

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was easy. Hotel does not have generator for backup during power failure.
Stayed 4 nights in Feb 2024

8/10 Good

Cara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was outstanding and well worth the extra $6 we paid. Room/bed/bedding were very comfortable. Staff at reception and restaurant and in housekeeping were all very friendly and helpful. The only reason i didn't rate the hotel the full amount of stars was the mild state of disrepair on the exterior of the building and the parking situation (not enough available spots on the side of the building we stayed in).
Stayed 1 night in Jan 2024

8/10 Good

MonaLisa, Inglewood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot breakfast was yummy; coffee was not as strong as I like (I love espresso and dark roast coffee). I like that there was a restaurant available with a good selection of food (American and Mexican). Staff was helpful, accommodating and ready to answer any questions. There are signs posted about the hotel being renovated-it wasn't an issue for me other than hearing mumbled sounds of other guests a few times-but it quieted down after 10pm; they also have a sign about quiet hours 9pm-9am which I felt was observed during my stay. Bed was comfortable and we slept well. Overall good stay!
Stayed 1 night in Jan 2024

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in/out staff were super friendly. The rooms and hotel were extremely clean and no loud noises through the night.
Stayed 1 night in Jan 2024

2/10 Terrible

Kelsey

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Mariadela

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is horrible! We were put right across the housekeeping room and kept hearing noises. Also, the walls are thin and you can hear everything. The door doesn’t self close and you have to slam it. The food at the dining is horrible too. I would go to another hotel and I’m happy to leave here and go to another hotel for tonight. It’s a bit ghetto too.

8/10 Good

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Edward

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Terry, SLC

Stayed 2 nights in Jan 2024
Response from Hotel Team on 19 Jan 2024
Thank you so much for your recent stay and for the 5 stars. We sure do appreciate it!We will share your kind comments with our staff.Thank you again and we hope to see you again soon!Sincerely, Hotel Team

10/10 Excellent

Willem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms need some renovation. Faucet of the sink is weird to get hot water., otherwise room is big
Stayed 1 night in Jan 2024
Response from Hotel Team on 19 Jan 2024
Thank you for your recent stay and for taking the time to complete our survey, We truly want to be the best hotel for you and we appreciate you offering your detailed feedback. We will share your feedback with our team and improve in the areas you mentioned. We love the 5 out of 5 star review you gave us but we will make it even better the next time you stay with us. We hope to see you again soon!

10/10 Excellent

Bryan

Stayed 1 night in Jan 2024

10/10 Excellent

Jonathin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Jan 2024

2/10 Terrible

Ally

Stayed 1 night in Jan 2024

6/10 Okay

Renay, Salem

Stayed 1 night in Jan 2024

10/10 Excellent

Casey

Stayed 1 night in Jan 2024

10/10 Excellent

Lori

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff made checkin easy and quick; they were friendly and very helpful. The room was comfortable, and very clean. I highly recommend this hotel.
Stayed 1 night in Jan 2024
Response from Hotel Team on 19 Jan 2024
Thank you so much for your recent stay and for the detailed feedback. We sure do appreciate it!We will share your kind comments with our staff.Thank you again and we hope to see you again soon!

8/10 Good

Karlie

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

8/10 Good

Marie

Disliked: Cleanliness
Stayed 1 night in Dec 2023

2/10 Terrible

Waldothemecanic

Stayed 6 nights in Dec 2023

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Dean

Liked: Cleanliness, staff & service
Nice stay
Stayed 1 night in Dec 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just didn’t like that its hidden behind other hotels
Stayed 3 nights in Dec 2023