On the beach, beach bar, motor boating

Reviews of Hotel Vistabella

5 out of 5
Hotel Vistabella
Av. Diaz Pacheco, 26, Roses

Reviews

9.0

Wonderful

Rating 10 - Excellent. 94 out of 145 reviews" "
Rating 8 - Good. 29 out of 145 reviews" "
Rating 6 - Okay. 14 out of 145 reviews" "
Rating 4 - Poor. 4 out of 145 reviews" "
Rating 2 - Terrible. 4 out of 145 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jacqueline, Peterborough

Travelled with partner
Liked: Cleanliness, staff & service
Our room and bathroom was in need of renovation. It was also noisy with a kitchen in front and another to the side. Cleaning of the room above always began very early.
Stayed 5 nights in Sep 2023

8/10 Good

Cristina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great relaxing place
Stayed 5 nights in Aug 2023

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location but over priced due to lack of true 5 star magic including a gym and outdoor pool.
Stayed 3 nights in Aug 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel not up to date for 5 star hotel. Gym is a joke.
Stayed 4 nights in May 2023

10/10 Excellent

saghi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with outstanding staff
Stayed 2 nights in May 2023
Response from The Vistabella Team on 6 Nov 2023
Dear Mr. Saghi,Thank you for choosing the Hotel Vistabella and taking a moment to tell us about your experience. We are very proud of our team and we would like to thank you for pointing the outstanding performance of the team.We hope to welcome you back to Roses in the future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel vistabella is beautiful and the views are stunning. Even more impressive is the staff. We had a wonderful experience.
Stayed 2 nights in Apr 2023
Response from The Vistabella Team on 24 Oct 2023
Dear Michael,We appreciate the time to write this review. We are glad that you enjoyed so much the views and the service, our staff makes the most to make you feel at ease.You're most welcome at the Vistabella soon.

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Beautiful
Fabulous place, excellent service. The house cleaners were REALLY pushy though…ignoring the do not disturb so that was frustrating. Also, our sink leaked everywhere.
Stayed 2 nights in Sep 2022
Response from The Vistabella Team on 8 Nov 2022
Dear Mrs. Kristi,Thank you so much for choosing the Vistabella for your stay and for taking the time for reviewing your experience. We are glad to hear that you enjoyed our privileged seafront location and service. We are sorry if our cleaning team bothered you at some point during your 2 night stay because our aim is to provide the best possible service and make you feel at ease. We want to thank you for advising us when you left of the water leak in the bathroom, which we were able to fix immediately.We would be pleased to welcome you again.

10/10 Excellent

Flavia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the front desk staff to restaurant and massage team, everyone in between was always very welcoming and ready to make our stay pleasant. Thank you all for a wonderful time! 🙏😎
Stayed 4 nights in Sep 2022
Response from The Vistabella team on 26 Oct 2022
Dear Mrs. Flavia,First of all, thank you for choosing the Hotel Vistabella for your stany and also for taking the time to share us about your experience. We are so delighted to hear that you enjoyed your stay!We are very proud of our team and we would like to thank you for pointing their outstanding performance. Our commitment with our guests is to provide a personalized service and assist them to have the greatest of the stays.We hope to welcome you back to Roses in the future!

8/10 Good

Marjan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and facilities.
Stayed 1 night in Aug 2022
Response from The Vistabella team on 10 Nov 2022
Dear Mrs. Marjan,Thank you for choosing the Vistabella for you stay and for sharing with other travelers your assessment about your experience.The Vistabella team

6/10 Okay

JEAN F, Christchurch

Business traveller
Liked: Cleanliness, staff & service
Bedrooms are small and noisy, Many vast restaurants with very average food. Staff particularly friendly and well trained. Not a Five Star Hotel tough...
Stayed 5 nights in Jul 2022
Response from The Vistabella team on 16 Nov 2022
Dear Mr. Jean,First of all, we would like to thank you for taking the time to publish this review with your impressions of your stay with us.We regret that this time we were not able to live up to your expectations. At the Vistabella we have 7 different room types, maybe you would have preferred one of a bigger size, don't hesitate to request about other room types if you visit us again. And thank you for pointing out the good service received from our staff because they are our best asset.We'd like to welcome you again so we can improve your experience. The Vistabella team

8/10 Good

jethro

Stayed 3 nights in May 2022

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Cliffside Hotel overlooking Roses
What a gorgeous hotel! I picked the hotel after extensive research for it's location and views....it did not disappoint! HOTEL - It's tucked away in the cliffs overlooking the town of Roses. It's quiet, majestic, & beautiful. The staff was so attentive & friendly. The woman at the front desk speaks 5 languages! Almost everyone speaks English. Every room has an ocean view and a balcony ... mine did not disappoint. I was a little worried upon arrival because they gave me the room directly by the front desk but I did not hear a thing. Restaurants - They are all expensive. El Brancs is their fine dining restaurant that opens in the evening only. It's totally worth it! I dined their twice and everything was worth the price. El Pirata Club is their beach "club" downstairs near the water. It's got amazing views!! But way overpriced! I paid $35 US dollars for a bowl of clams which was 12 clams in a bowl with broth, & nothing else. Delicious but pricey! My tab was over $100 USD for 2 drinks and the clams. You are paying for the view, not the food. Staff was GREAT though. LA TAPA - also great service, didn't love my food. LOCATION - Not in town but located on a beach path, which is about a 20-30 minute walk into town. I loved it! I knew what I was walking into. I chose this place knowing it was more expensive than other places in town but it was worth it for the views, quiet, & service! Side note: I went solo but this place is definitely set up for ROMANCE!
View from Hotel overlooking El Pirata Beach Club below
My View tableside at El Pirata.  Staff is amazing! View amazing!  Menu Overpriced!
Sunset View from the hotel.  Sipping champagne before dinner at one of their outside tables
Stayed 2 nights in Aug 2021

10/10 Excellent

Cody

Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is simply fantastic. Excellent property for a romantic getaway. We stayed at the hotel for one week, we booked a suite with sea views and the room was spacious and modern. The staff is always willing to help and nice. All the property was extremely clean and the restaurants were amazing. If you love wine, request a visit to the underground cellar. I definitely recommend this hotel. Also you have a trail just in front called “cami de ronda” which leads you to other small beaches and small bays. We will come back for sure.
Stayed 7 nights in Jun 2021
Response from René on 21 Jul 2021
Dear guest, Thank you for choosing the Hotel Vistabella and taking a moment to tell us about your experience. We are so delighted to hear that you enjoyed your stay! We are very proud of our team and we would like to thank you for pointing the outstanding performance of the team. Our commitment with our guests is to provide a personalized service and assist them to have the greatest of the stays. We hope to welcome you back to Roses in the future! Best regards, The Vistabella team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Kenneth

Stayed 2 nights in Oct 2019

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Very average disappointing.
We booked a “standard garden view” room. We were checked into a double room with a view of a garage entrance and utility area! By no stretch of the imagination was there any garden. They upgraded us to a seaview room next day (no charge) with a “partially open” bathroom. This actually means that the toilet and shower are in the bedroom with glass doors. No privacy - ensure you are ‘very friendly indeed’ with your room mate. It even had a big mirror on the ceiling above the bed 😳. Note: stone steps to nice beach but inadequate hand rails - beware if you are not completely mobile. Pros: Staff were lovely. We ate in three of their restaurants, they were all fine, the beach bar was our favourite, food was better than the Michelin starred Els Brancs in our opinion. Wouldn’t stay again.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was Unique, the staff was really nice, the food and presentation in els brancs was top ! The isolation of the rooms were not so good, we heard a lot of noise from people who went late sleeping and people who stand up early.
Stayed 8 nights in Jul 2019

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Costa Bravo!
We thought the hotel was fantastic. Exactly what we hope for a place in costa brava.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Yeo Beng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem at Roses, Cataluna
Very very good hotel at a superb location overlooking the ocean.
Stayed 1 night in Apr 2019

10/10 Excellent

Kristen, Miami, Florida

Liked: Cleanliness, staff & service, property conditions & facilities
This is a hotel we look forward to staying at again and again! Beautiful rooms and works class views. Each of the restaurants are fantastic. We really enjoyed our stay.
Stayed 2 nights in Sep 2018

10/10 Excellent

Maddie, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with the nicest staff !!! So helpful just amazing my favorite hotel ever !!!!
Stayed 6 nights in Sep 2018

8/10 Good

Bob

Great spot but don’t eat there.
Great location overlooking the sea! Food was not good though, although, the waiters were very friendly.
Stayed 2 nights in Sep 2018

4/10 Poor

Johnny, Tel Aviv

Disliked: Property conditions & facilities, room comfort
Very disappointing. Didn’t feel like a 5 stars hotel. I think that they did some photoshop to the pictures because it looks a little different in reality... the room looks similar to the picture, but older... There’s a bathtub in the middle of the room and the toilet has no privacy at all. In addition, the bathtub wasn’t very clean and it had hairs in it. We also had some pieces of tobacco on the bed (probably the cleaning lady rolled a cigarette and didn’t notice that she dropped some pieces of the bed). I expected much more from this place due to the price they charge per night.
Stayed 4 nights in Aug 2018
Response from The Vistabella Team on 14 Sept 2018
Dear Mr. Johnny, We thank you for reviewing our property even though we have to disagree with your comments. You have been assigned the exact same room as shown on the pictures posted online. The issue you had is that the room had an open concept bathroom and this did not suit your needs as you were travelling with a baby, which is understandable. We have shown you that it is also well written on the Expedia website that the bathroom is open. We kindly recommend you to check the room information before booking or if you have specific needs to call the hotel directly to find out more about the hotel and rooms. When talking to the management, you have never informed us about the hair nor the pieces of tobacco in the room. We do have a strict non-smoking policy in the hotel and it is very shocking to hear what you're pointing out about the cleaning lady. We understand that you expected something else and you were unhappy with the room and decided to leave 2 days earlier. We exceptionally waived the penalty for you so that you could leave the hotel and find another suitable solution. We now regret waiving you the penalty after reading your review with false information. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

my, colorado springs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secret find
Loved this boutique hotel. We booked it on a whim and were happy we did. Great location, close to several beaches and natural park. Beautiful location for sunsets and watching the fishing boats in the bay. Staff are excellent. Would go back in a heartbeat.
Stayed 3 nights in Oct 2017

10/10 Excellent

Nevil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful experience and memory!
This hotel experience was excellent just as I expected it would be. It was right at the end of their summer season so we got to watch them dismantle and tow the dock away for the winter. The staff was very attentive and friendly. Each one added to our positive experience. The room was large and spacious and the view from the balcony was a real treat. The small swimming beach was just the perfect size and very convenient to the hotel. We are taking away a wonderful memory of our time here and look forward to our return.
Stayed 1 night in Sep 2017

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
nice but disappointing hotel
variable service. hotel main resturant poor and expensive. poor wifi. tapas good. free gift of 2x500ml water insulting. good area and better than in centre of roses
Stayed 7 nights in Jun 2017

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning resort with breathtaking views. A little slice of heaven during our trio across Spain. We can't wait to go back to Hotel Vistabella. The service was top notch, particularly from Isaac who made us feel so welcome and who's attention to detail was unparalleled during our time abroad. Excellent dining options and a lovely beack area to wander around.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top rated in Costa Brava
Amazing place, one of the best options in the region.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful seafront hotel
Fantastic stay. One star Michelin restaurant. Great sea views from our room but we had a junior suite.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A welcome resort
This hotel was worthy of its 5 star rating. Everything about this hotel was meticulous. It was the perfect resort hotel.

2/10 Terrible

Catherine, UK

Disliked: Staff & service, property conditions & facilities
The Nightmare
At reception we queued for 15 mins to check-in. The room was nice but the 'garden' view is in fact the front drive and it had an open-plan bathroom with zero privacy. We changed rooms to one with a normal bathroom - it was ok. The main restaurant was closed for the season so we had a choice of a smelly (deep fried oil) tapas bar or the restaurant alongside the sea. We chose the latter and were seated right next to the smelly tapas bar and the electrics cupboard. Service was abysmal - wine took 15 mins to arrive, bread came after dinner was finished! Worst of all, the monk fish stew kept my husband up all night with the worst case of food poisoning ever experienced. Next morning we naturally complained and were told there would be an enquiry (?) No compensation was offered and we of course decided to check out. The dinner cost €90, the hotel charged the room rate as booked and even insisted on charging us for water from the mini bar, without which my husband may well have had to be hospitalised. We have heard nothing from Vistabella and would warn anyone not to go there, despite its picturesque location. This hotel should be avoided at all costs!! The receptionist seemed to think she was doing us a favour by not charging us for a second night and intimated that fish doesn't agree with everyone!! We are experienced travellers and gastronomic fish eaters.

10/10 Excellent

lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Candace, King City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great break on the Costa Brava
My husband and I spent three nights here en route from Barcelona to Bordeaux. The hotel is outside of town and you can do a lovely 45 minute walk along the shoreline to town. We had dinner at two of the hotel's restaurants. Both were good. Our room had been recently renovated. The air conditioner broke down but the staff handled the situation very well, providing free cocktails and ultimately use of a penthouse suite. Our one complaint about the hotel would be that we found our room, which was on the first floor, noisy from other activity in the hall and spa area.

8/10 Good

David, Bradford on Avon UK

Liked: Staff & service, property conditions & facilities
Not quite a five star hotel
Lovely location right on the waters edge and a few miles away from the somewhat noisy and brash resort of Roses.I would recommend boat trips and the road train which takes you high up into the mountains with wonderful views over the whole bay of Roses.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing
Very relaxing excellent location

8/10 Good

flori, s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view. Too far away from everything
Good experience but not well located. Friendly and helpful staff. Good enough gym. Nice breakfast with exceptional view

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2-day escape
We had a nice, 2-day stay. It was the hotel's first day opening for the year so they were still working out a few bugs here and there, but staff was very friendly and attentive and our stay was romantic and enjoyable.

8/10 Good

michael, Boston, MA

Liked: Cleanliness, staff & service, room comfort
Beautiful hotel close to the beach, great views
Fantastic staff, views, and walks along the beach and cliffs. Nice jacuzzi. Some of the facilities needed repair and TLC. Excellent restaurant.

10/10 Excellent

R A, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to chill in Roses bay
We had a lovely stay in a spacious room with a great sea / sunset view. The hotel is well away from the centre of Roses so a car is a must. It is billed as a 5 star hotel and the standard of service reflects this, but it is actually quite small. We had a standard room which had some odd quirks -e,g the bathroom had a window to the main part of the bedroom with curtains on the bedroom side and cheap plastic chairs and table on the balcony, but these were minor quibbles. The buffet breakfast was excellent with a wide range of pastries, fruit breads, cheese, salamis etc and eggs to order in whatever style we wanted. Eating in the hotel's 4 restaurants is quite pricey and the one meal we had was no better than elsewhere. The pool lounging area is very small, but there are 5 kingsize lounging "beds" with canvas canopies and huge cushions which were great to just chill out and take in the sea view.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and serene
The hotel is lovely, service great. We even extended our stay by a day because it was just too hard to leave.
Response from Guest Relations on 17 Oct 2013
Dear Guest, We thank you for your kind word about our property. We would be very happy to welcome you again at Vistabella in the future. Kind regards, The Vistabella Team

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel. Need renovaciones . No internet. No Tv
Small shower. Bar Tv signal. Old tele phone . Old rooms. No King sise bed. Old and bad service
Response from Guest Relations on 3 May 2014
Dear Guest, First of all we would like to thank you for choosing us for your stay in Roses. We inform you that you booked a Standard Room with Mediterranean style but we have upgraded you into a Junior Suite with Mediterranean style for free. Our rooms have different bedding types: Twin, Queen and King size. We do have Flat Screen TVs in every room with national and international channels and there is also Free Wi-Fi in the rooms and public areas. The hotel has a total of 32 rooms divided into 8 different room categories ranging from the Mediterranean style to the Modern style, depending on room category booked. This way we can easier adapt to the customers’ tastes. Therefore we highly recommend to check carefully at the room categories and room pictures before booking. Kind regards, The Vistabella team

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay. Breakfast was great. Really great views. Would stay again for sure. Service at Tapas restaurant during the day was very lousy though. Also an outdoor pool would have been great, although having a beach was quite nice. Other than that the stay was great and I would definitely reccomend Vistabella, as the HOTEL staff displayed truly a 5 star service. El Blancs restaurant food was good but not great, however the service of El Blancs was quite attentive and above average. Loved how the room was cleaned 2 times daily. Overall I would definitley reccomend the hotel.