Lobby

Reviews of Hilton Garden Inn Phoenix Airport North

3 out of 5
Hilton Garden Inn Phoenix Airport North
3838 E Van Buren St, Phoenix, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 724 out of 1259 reviews" "
Rating 8 - Good. 289 out of 1259 reviews" "
Rating 6 - Okay. 119 out of 1259 reviews" "
Rating 4 - Poor. 66 out of 1259 reviews" "
Rating 2 - Terrible. 61 out of 1259 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy, GETTYSBURG

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The hotel is great, the pasta, Primavera here is really good for dinner
Stayed 1 night in Mar 2024
Response from HotelMgmt on 26 Mar 2024
Thank you for complimenting not only our beautiful property but also our delicious dining at The Garden Grille & Bar! The pasta is indeed a guest favorite! We would love to have you return to Hilton Garden Inn Phoenix Airport North and indulge again!

8/10 Good

Paul, Piermont

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was OK. Some disrepair in the bathroom (peeling wall covering) and a stupid shower design (the glass enclosure forces one to be under the shower head when you turn it on, meaning you get drenched with ice- or scalding-water). No non-hotel walkable restaurants. Very expensive (~$300) for and OK hotel.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 26 Mar 2024
It is great to read your overall impression was positive. We value your helpful insights on areas you would like to see improved and we will discuss them with our Management Team. We hope you will be returning so that we can enhance your next visit, Paul!

8/10 Good

Walter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and check out was great----only spent a few hours, arriving from judging a horseshow in Scottsdale to shuttle to airport-- coffee was so so-------I was pre signed on for shuttle to airport---we left several people waiting for driver(very polite)to get back---better planing on their part--apparently happens a bit--don't say get to front door 5 minutes before departure times
Stayed 1 night in Mar 2024
Response from HotelMgmt on 26 Mar 2024
Walter, we are thankful for your review. It is wonderful you could utilize our complimentary shuttle but we apologize if the process of getting the shuttle was amiss. We will work with our team to enhance this feature so any future visits are improved all around.

8/10 Good

Douglas

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from HotelMgmt on 20 Mar 2024
We are delighted we made such a great impression on you! Thank you, please visit again soon, Douglas.

10/10 Excellent

Laura

The staff could not have been more helpful! Everyone I encountered was pleasant and kind. I loved staying at this property. Traveling alone is unusual for me and I am so grateful I chose this property. The shuttle driver who picked us up at the airport was very knowledgeable. Pointed out good places to eat but was also highly complimentary of the hotel restaurant.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 19 Mar 2024
Thank you so much, Laura, for your kind words and for taking the time to share your experience with us. It's truly heartwarming to hear that our team made a significant positive impact on your stay here at Hilton Garden Inn Phoenix Airport North. We're thrilled to know that each team member you encountered was pleasant, kind, and helpful throughout your visit. Your acknowledgment of the shuttle driver's knowledge and recommendations, alongside their praise for our hotel restaurant, is greatly appreciated. We're glad you felt welcomed and supported from the moment you arrived at the airport to the end of your stay. We look forward to welcoming you back to our property in the future, ensuring another exceptional experience.

8/10 Good

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good.
Stayed 4 nights in Mar 2024
Response from HotelMgmt on 15 Mar 2024
Your review is appreciated by everyone at Hilton Garden Inn Phoenix Airport North. We hope you will be back to enjoy us again soon, Lori!

4/10 Poor

Catherine, Longmont

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from HotelMgmt on 12 Mar 2024
We regret not having made a more remarkable impression during your stay. Thank you, and we look forward to the chance to welcome you back, Catherine.

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated the professional and friendly nature of the front desk team. Questions about surrounding area shopping was met with enthusiastic responses and helpful guidance. The overall stay was great. I would return again.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 12 Mar 2024
It is always a joy assisting our guests in navigating the area so their experience is the best it can be here at Hilton Garden Inn Phoenix Airport North. We are thrilled this enhanced your trip and left a lasting impression. Knowing you will return is the highest compliment. All of us will be eagerly awaiting your next visit, Crystal!

6/10 Okay

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This property was average.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 6 Mar 2024
We enjoyed having you as our guest, Wendy, and greatly value your feedback. We would love to hear more about your stay as we are eager to impress you further the next time you visit. Until then!

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, too far from everything
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 5 Mar 2024
Carl, we are honored to receive your top score! We hope to welcome you to Hilton Garden Inn Phoenix Airport North again!

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! The rooms are looking a bit worn. Great shuttle service to the airport
Stayed 1 night in Feb 2024
Response from HotelMgmt on 5 Mar 2024
Easing your travels with our complimentary shuttle was a pleasure, Angela! Thanks for highlighting this awesome feature we provide here at Hilton Garden Inn Phoenix Airport North. We value your honest input and will discuss the rooms with our Management Team. Our staff hopes to warmly welcome you back in the future to win you over entirely.

10/10 Excellent

Angela

Stayed 1 night in Feb 2024
Response from Hotelmgmt on 23 Mar 2024
There is nothing better than earning five-stars from a valued guest, Angela! Thank you and we hope to see you again soon.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for our trip
Stayed 1 night in Feb 2024
Response from HotelMgmt on 29 Feb 2024
What a reward to know we ensured all your travel needs were met for you here at Hilton Garden Inn Phoenix Airport North. Thanks, Barbara, for sharing your positive feedback. We would love to host you again anytime!

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly❤️❤️❤️
Stayed 1 night in Feb 2024
Response from HotelMgmt on 27 Feb 2024
Here at Hilton Garden Inn Phoenix Airport North, we aim to ensure an impeccable hospitality experience. Knowing we succeeded during your stay fills us with pride and we are thankful you took the time to share your feedback, Teresa. All of us would love to host you again anytime!

2/10 Terrible

Alizah

Disliked: Staff & service, amenities, property conditions & facilities
I always stay at Hilton because of the excellent service and nice resorts. This was anything but that. To start, upon arriving at this rundown location, they were short-staffed. I waited while the one employee handled a call. I requested early check-in to get ready for a wedding. I hurried to the room and noticed it was warm (adjusted the air) but didn't have time to think much of it because I needed to be at the wedding within 2 hours. I got back from the wedding at 10:30pm and realized the room still wasn't cool. I had to had an 8:30am flight and decided I would just try to rest. I turned the A/C to high and nodded off. I woke up around 2am with an awful migraine and was sweating. I had called down when I first arrived to request a shower cap, but the one employee was too busy and I had to go downstairs because he forgot to have someone bring it. I do not fault the employee because it seems Hilton is not staffing adequately. However, I didn't call about the A/C because I had no faith in the staff, and couldn't afford to lose more sleep (the room was also noisy). The bed was so uncomfortable, and the pillows were so flat. I woke up in pain the following day, in addition to being exhausted. One of my triggers with my health condition is exhaustion. I let the front desk know about my stay, and the person at the front desk said, "You didn't call last night", and blamed me for the situation. Having worked in the service industry, that is no way to treat a guest. STEER CLEAR.
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 24 Feb 2024
Alizah, we sincerely apologize for the disappointing experience you had during your stay at our property, which did not meet the high standards of service and comfort you rightfully expect from us. From the initial wait to the issues with the AC, and the lack of assistance with amenities, it's clear we fell short of providing the quality stay you deserved. Additionally, the response you received when sharing your concerns is not reflective of the customer care we pride ourselves on. We take your feedback to heart and are committed to addressing these issues to ensure a significantly improved experience for all our guests. We value your loyalty and hope to have the opportunity to regain your trust and provide the exceptional service Hilton is known for.

6/10 Okay

monica, North Andover

Travelled with family
Arriving close to midnight from a red eye flight with my senior parents, upon check-in the hotel was out of double queen beds. It took an hr to accommodate us to a king bed with a roller bed it was exhausting and uncomfortable not a good experience.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 21 Feb 2024
Monica, we are very sorry that you and your parents had difficulty when you arrived. Unfortunately, when reservations are not made with us we are not aware of the details prior to guest arrival. Therefore, room types are based on availability at check-in. We would love to help you plan any future visits to ensure they are seamless from beginning to end. Thank you for your time and input.

8/10 Good

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from HotelMgmt on 6 Feb 2024
Steve, it's great to hear that you had a positive experience with us! Your high rating is much appreciated, and we look forward to welcoming you back soon to the Hilton Garden Inn Phoenix Airport North.

6/10 Okay

Beverly

Liked: Cleanliness, property conditions & facilities
Charged fee upon arrival not expected. Extra fee for parking.
Stayed 1 night in Dec 2023
Response from HotelMgmt on 30 Jan 2024
Beverly, we are sorry for any confusion regarding our rates. Be sure to reference the Amenities section as well as the Important Information section of our third-party sites as we share information regarding our parking fees as well as the deposit required at check-in. Our self-parking is complimentary but there is a fee for extended parking. We hope this is helpful and that you will allow us another chance to restore your trust.

10/10 Excellent

Anya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and nice. The staff were all excellent. I will be back next time I am in Phoenix.
Stayed 2 nights in Dec 2023
Response from HotelMgmt on 30 Jan 2024
What a treat to know we have secured your return, Anya! All of us at Hilton Garden Inn Phoenix Airport North greatly appreciate your high praise and look forward to your next trip to Phoenix!

10/10 Excellent

Elizabeth

Liked: Property conditions & facilities
Very clean and great customer service. They were very helpful and polite.
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 30 Jan 2024
Knowing our team was attentive and kind throughout your stay makes us proud. Thanks for sharing, Elizabeth. We hope you will return to enjoy our wonderful hospitality again soon here at Hilton Garden Inn Phoenix Airport North!

8/10 Good

Patricia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed overnight at this property, as we had a long layover between flights out of Phoenix Sky Harbor airport. The staff was extremely polite and helpful, the facility was clean and updated. It was quiet, and even though we were in Phoenix, which can be notoriously dangerous, we felt safe the entire time. We even had an opportunity the next morning when our party had to be split up into two separate reservations for the airport shuttle when another party did not show on time and we all got to take the transport at the same time. We were very pleased with the service, cleanliness and professionalism of the staff.
Stayed 1 night in Jan 2024
Response from HotelMgmt on 23 Jan 2024
Thank you, Patricia, for sharing your experience at Hilton Garden Inn Phoenix Airport North. It's heartening to hear how the team's warmth and dedication contributed positively to your stay, especially during a layover. Knowing that you found everything sparkling clean, updated, and peaceful is wonderful, and your sense of safety is of utmost importance to us. It's great to learn that the shuttle service was accommodating and efficient, ensuring a smooth transition for your travel plans. Your commendation of the staff's professionalism and overall service is truly appreciated and will be shared internally. We look forward to welcoming you back on your next visit to Phoenix!

10/10 Excellent

Kim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet room. All the staff was fabulous! Rikki at the front desk was so nice, although I was cranky and having a bad day. Maria running the breakfast in the morning was so nice, and made the morning so pleasant. Two thumbs up!
Stayed 1 night in Jan 2024
Response from HotelMgmt on 23 Jan 2024
We love that we could brighten your day with our smiling service here at Hilton Garden Inn Phoenix Airport North, Kim! Thank you for taking the time to highlight our incredible team, particularly Rikki, and Maria. We would love to welcome you back and share another perfect stay soon!

8/10 Good

Elizabeth

Stayed 1 night in Jan 2024
Response from HotelMgmt on 19 Jan 2024
Thank you for taking a moment to share your positive score! We hope you plan to join us on your next visit to the area, so we have a chance to further impress, Elizabeth.

6/10 Okay

Justin

Travelled with partner
Disliked: Amenities, property conditions & facilities
there wasn't anything great about it. the beds were hard and the pillows not comfortable. Very noisy
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 19 Jan 2024
We are regretful to read you stay did not reflect the usual high standards we are known for. We understand that peace and comfort are vital for a good stay and will share this with our Management Team right away. Please allow us another opportunity to restore your confidence, Justin. Thank you for your review.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
I called and they picked me Up at the airport right away. And shuttled me back at 4:00 am
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 19 Jan 2024
James, we are happy we could provide a seamless travel experience, especially with our shuttle service! Thanks for choosing Hilton Garden Inn Phoenix Airport North. Join us again whenever you are in town!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 16 Jan 2024
Nothing pleases us more than knowing you had a great stay! Thank you, Kathleen, and we hope you'll join us for another five-star experience soon!

10/10 Excellent

Vernon, Anchorage

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on 16 Jan 2024
Thank you for your five-star rating, Vernon! We hope to be your preferred property whenever your travels bring you to the area!

8/10 Good

Carolyn

Stayed 1 night in Jan 2024
Response from Hotelmgmt on 3 Feb 2024
Thank you for rating us highly, Carolyn. We enjoyed having you here and look forward to welcoming you back the next time you are in the area!

6/10 Okay

Beverly

Travelled with group
I was unhappy with the check in as they made me pay for a deposit at check in. Then there was no stopper for the bathtub. They indicated that you park there while on your trip but not until check in do they tell you that there is a $10 a day charge for this
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 14 Jan 2024
Thank you for sharing your thoughts, Beverly. Please know that it is usual practice to place a hold on a guest's card to cover incidentals, and if no charges are incurred during your stay, the full amount is released at check-out. We regret if you were unaware of this process and apologize for the oversight with your bathtub. We will use your feedback to ensure all our rooms are maintained to our high standards. We hope to welcome you back soon and provide an experience that better meets your expectations.

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from HotelMgmt on 12 Jan 2024
There is nothing better than earning a perfect score from a valued guest! Thank you and we hope to see you again soon, Jim.

10/10 Excellent

Tim

Stayed 1 night in Jan 2024
Response from Hotelmgmt on 31 Jan 2024
We’re proud to have earned five stars on your recent visit, Tim! Thank you and it would be a pleasure to welcome you back.

6/10 Okay

Dario

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from HotelMgmt on 12 Jan 2024
We appreciate your star-rating, however, we would love nothing more than to welcome you back to strive for true perfection in the future, Dario.

8/10 Good

Thomas

Travelled with partner
Stayed 1 night in Jan 2024
Response from HotelMgmt on 9 Jan 2024
We appreciate your high rating. It was a pleasure serving you, and we hope to welcome you back soon, Thomas!

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Comfortable, Convenient. Great for a layover with restaurant and bar. Minutes to Sky Harbor PHX Airport with FREE shuttle. Just a few blocks from the Sky Train station to connect to FLIX buses (especially to University of Arizona, Tucson) and destinations throughout the Southwest. I've stayed here several times and plan to stay again...
Stayed 1 night in Jan 2024
Response from HotelMgmt on 10 Jan 2024
Your loyalty is appreciated, James, and we always love providing you with the utmost comfort and convenience to ease your travels. The Garden Grille & Bar and our complimentary shuttle are guest favorites here at Hilton Garden Inn Phoenix Airport North and we are proud they contribute tremendously to your perfect stays. We look forward to many more visits and hope the next one will be soon, James.

10/10 Excellent

Bryan, Prescott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You know, it's around the airport, which isn't generally your best areas... But don't feel unsafe at all
Stayed 1 night in Jan 2024
Response from HotelMgmt on 9 Jan 2024
Reading you felt safe and secure during your travels fills us with pride as that is our top priority. Thank you for taking the time to offer a review, Bryan. Join us again anytime here at Hilton Garden Inn Phoenix Airport North!

8/10 Good

Shana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HotelMgmt on 9 Jan 2024
Shana, thank you for rating us so highly. We enjoyed having you here and look forward to welcoming you back the next time you are in the area.

10/10 Excellent

Anya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotelmgmt on 8 Jan 2024
Thank you for your five-star rating, Anya! We hope to be your preferred property whenever your travels bring you to the area!

10/10 Excellent

Deborah

Stayed 1 night in Jan 2024
Response from HotelMgmt on 26 Jan 2024
There is nothing better than earning five-stars from a valued guest! Thank you and we hope to see you again soon, Deborah.

8/10 Good

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice checking in, staff was friendly and informative
Stayed 1 night in Jan 2024
Response from HotelMgmt on 9 Jan 2024
Making sure you had a seamless arrival was a joy, Kristie! We will certainly convey your appreciation and kind words to our team. Hopefully, your travels bring you back to Hilton Garden Inn Phoenix Airport North to enjoy us again!

6/10 Okay

Anna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 8 Jan 2024
We appreciate you taking the time to rate your stay, however, we would love the opportunity to better your experience in the future and attempt to receive a perfect score!

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful. Close to the airport and a nice restaurant in the hotel.
Stayed 1 night in Dec 2023
Response from HotelMgmt on 4 Jan 2024
Sheila, thank you for sharing your positive experience with us. We're delighted to hear that our warmth and attentiveness stood out during your stay. It's our top priority to provide welcoming and supportive service to all our guests. We're also glad that our convenient location close to the airport and the presence of a nice restaurant within the hotel added to the comfort and enjoyment of your visit. Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you back soon for another pleasant stay here at Hilton Garden Inn Phoenix Airport North!

6/10 Okay

Barbara

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotelmgmt on 30 Dec 2023
Thank you for rating your stay, however, we wish we could have provided you with a visit that was nothing short of exceptional. Please, join us again, as we trust we can change your impression!

6/10 Okay

Geoffrey

Liked: Cleanliness
OK
Clean and comfortable. Food was just ok. Pillows lumpy and jets taking off made it a bit noisy
Stayed 1 night in Dec 2023
Response from Hotelmgmt on 30 Dec 2023
Thank you for your feedback, Geoffrey. We're pleased to know you found our hotel clean and comfortable. Your comments on the food quality and the comfort of the pillows are valuable for our improvement. We look forward to welcoming you back and hope to provide a more peaceful and enjoyable experience on your next visit.

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great location for airport
Stayed 1 night in Dec 2023
Response from Hotelmgmt on 30 Dec 2023
Thank you, Elisa, for noting our convenient location near the airport. We're glad this aspect of your stay was beneficial. Looking forward to your next visit for another great experience with us!

10/10 Excellent

Timothy, Holladay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotelmgmt on 27 Dec 2023
It's rewarding to see that you had a great stay! Thank you, Timothy, and we hope you'll join us for another five-star experience soon!

4/10 Poor

Manuel, BAKERSFIELD

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotelmgmt on 26 Dec 2023
Thank you for allowing us to welcome you, however, we are disheartened that your stay did not meet your expectations. We would be grateful for another chance to impress you in the future, Manuel.

8/10 Good

Barbara

Travelled with family, Travelled with pets
Liked: Staff & service, amenities
Pretty beat up and grubby for a Hilton. Missing floor trim in lobby and elevator area, inside elevators dirty. grimey walls. The staff was wonderful and room was comfy
Stayed 1 night in Dec 2023
Response from HotelMgmt on 27 Dec 2023
We're pleased to hear that you had a comfortable stay in your room and that our staff provided wonderful service. Your comments are important to us, and we will use them to address areas in need of improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying overall experience.

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst HGI in the country!
Stayed 1 night in Dec 2023
Response from HotelMgmt on 27 Dec 2023
Daniel, we're truly sorry to hear that your experience at our hotel did not meet your expectations. We take your feedback seriously and would appreciate any specific details you can provide about your stay to help us identify areas for improvement. We aim to provide all our guests with a positive and enjoyable experience, and we apologize for any shortcomings you encountered. We hope that you might consider giving us another opportunity in the future to provide you with a more satisfying stay.

10/10 Excellent

Weston Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Response from HotelMgmt on 18 Jan 2024
Knowing your stay with us at Hilton Garden Inn Phoenix Airport North was exceptional is exciting! We loved welcoming you, Weston, and we appreciate you sharing your positive feedback. Join us again whenever you are in the area!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The feeling in the hotel was very uncomfortable and the room was not clean. I did not want to sleep in the bed or take a shower in the room due to the condition. I ended up leaving 30 mins after I checked in. It did not match the pictures online.
Stayed 1 night in Dec 2023
Response from HotelMgmt on 27 Dec 2023
We are deeply sorry to hear about the discomfort you experienced during your brief stay at our hotel. Your feedback regarding the cleanliness and condition of your room is concerning, and we sincerely apologize for falling short of your expectations. We understand how important it is for our guests to feel comfortable and at ease during their stay, and we regret that this was not the case during your visit. Your feedback is invaluable, and we hope that you might consider giving us another opportunity to provide you with a much-improved experience in the future.