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Reviews of Esplanade Hotel Fremantle by Rydges

4.5 out of 5
Esplanade Hotel Fremantle by Rydges
Cnr Marine Terrace and Essex St, Fremantle, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 469 out of 1004 reviews" "
Rating 8 - Good. 321 out of 1004 reviews" "
Rating 6 - Okay. 136 out of 1004 reviews" "
Rating 4 - Poor. 55 out of 1004 reviews" "
Rating 2 - Terrible. 23 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and nothing was to much trouble
Stayed 3 nights in Apr 2024

10/10 Excellent

Roslyn

Liked: Amenities
Central to everything. Thoroughly enjoyed our stay.
Stayed 1 night in Apr 2024
Response from Esplanade Front Office Team on 10 Apr 2024
Dear Roslyn,Thank you for the great review of our hotel and we appreciate your feedback. We are glad that you enjoyed your stay and hope to see you again soon.Sincerely,Esplanade Front Office Team

8/10 Good

Jason

Old school
Stayed 2 nights in Mar 2024
Response from Esplanade Front Office Team on 3 Apr 2024
Dear Jason,Thank you for the review of our hotel. We are glad that you enjoyed your stay and hope to see you again soon.Sincerely,Esplanade Front Office Team

8/10 Good

Steven, Fond Du Lac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute reservation due to changes in our travel. An enjoyable discovery. Great location to harbor, attractions, train station, restaurants and shopping.
Stayed 3 nights in Mar 2024
Response from Esplanade Front Office Team on 27 Mar 2024
Dear Steven,Thanks for taking the time to share your stay with us and we appreciate your feedback. It’s so nice to be in such a central location where you’re surrounded by Fremantle's history, nightlife and dining and it is great to hear that you were well looked after by the team.We hope to welcome you back to our hotel soon.Sincerely,Esplanade Front Office Team

8/10 Good

Rodger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whilst the rooms were cleaned regularly, the silicone seal around the bath/shower was quite stained with black mould and we found that the quality of toilet paper to be very cheap, where a mid-range quality would have substantially improved our experience. We found the staff throughout the hotel to be very pleasant and courteous (from the Reception to the Bar and the Cleaners). One of the best meals we had during our stay was the Pork Cutlet. Very tasty.
Stayed 7 nights in Mar 2024
Response from Esplanade Front Office Team on 13 Mar 2024
Dear Rodger,Thank you for the great review of our hotel and we appreciate your feedback. We are glad that you enjoyed your stay and hope to see you again soon.Sincerely,Esplanade Front Office Team

4/10 Poor

Glen

Disliked: Cleanliness
Stayed 7 nights in Feb 2024
Response from Esplanade Front Office Team on 28 Feb 2024
Dear Glen,Thank you for taking the time to write a review and we look forward to welcoming you back again soon.Sincerely,Esplanade Front Office Team

6/10 Okay

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Nice pool.
Stayed 2 nights in Feb 2024
Response from Esplanade Front Office Team on 21 Feb 2024
Dear Nicola,Thank you for the great review of our hotel and we appreciate your feedback. We are glad that you enjoyed your stay and hope to see you again soon.Sincerely,Esplanade Front Office Team

10/10 Excellent

Pauline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel with amazing view and very close to public transport
Stayed 4 nights in Feb 2024
Response from Esplanade Front Office Team on 21 Feb 2024
Dear Pauline,Thank you for the great review of our hotel and we appreciate your feedback. We are glad that you enjoyed your stay and hope to see you again soon.Sincerely,Esplanade Front Office Team

6/10 Okay

jane

Travelled with family
Liked: Cleanliness, staff & service
property great location however looking a bit tired
Response from Esplanade Front Office Team on 21 Feb 2024
Dear Jane,Thank you for taking the time to share your feedback. While we live for the thrill of receiving high marks, what matters most to us is receiving honest feedback from our guests. Thanks for taking a moment to fill us in on both the highs and lows, and hope to see you again soon.Sincerely,Esplanade Front Office Team

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything you need was there👍
Stayed 5 nights in Feb 2024
Response from Esplanade Front Office Team on 21 Feb 2024
Dear James,Many thanks for your review and we hope to see you again soon.Sincerely,Esplanade Front Office Team

10/10 Excellent

Lynn, NSW

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in good location to explore the beautiful Fremantle.
Stayed 7 nights in Feb 2024
Response from Esplanade Front Office Team on 14 Feb 2024
Dear Lynn,Thank you for the great review and we look forward to welcoming you back again soon.Sincerely,Esplanade Front Office Team

4/10 Poor

Richard, Perth

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Whilst having stayed many times before the location is good. We had a park view room which we usually enjoy but the room is in dire need of renovating. I don’t think I will return to Rydges Fremantle until this has been completed
Stayed 2 nights in Feb 2024
Response from Esplanade Front Office Team on 14 Feb 2024
Dear Richard,We appreciate your recommendations for improvements and hope to have the opportunity to welcome you back again soon.Sincerely,Esplanade Front Office Team

10/10 Excellent

Elizabeth

Stayed 1 night in Feb 2024
Response from Esplanade Front Office Team on 14 Feb 2024
Dear Elizabeth,Thank you for the great review and we look forward to welcoming you back again soon.Sincerely,Esplanade Front Office Team

10/10 Excellent

Steve, Market Harborough

Travelled with family
Liked: Staff & service
Nice hotel in a good area of Fremantle, nice restaurant and reception area, rest of hotel could do with some TLC
Stayed 5 nights in Jan 2024
Response from Esplanade Hotel Fremantle on 1 Feb 2024
Dear Steve,Wow 5 out of 5! Thank you so much for taking the time to provide your feedback after staying with us here in Fremantle. We are delighted to hear you enjoyed your stay, specifically the wonderful location of the hotel! It is fabulous to be surrounded by so many amazing food and entertainment options! We do hope to see you again in the not-so-distant future!Kind regards,Esplanade Hotel FremantleFront Office Team

8/10 Good

RUSSELL

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, hotel lots of character. Staff friendly but didn’t go out of their way. Room serviced but coffee and tea not replaced. Good hotel if you want to stay in this part of town.
Stayed 2 nights in Jan 2024
Response from Esplanade Hotel Fremantle on 21 Jan 2024
Dear RUSSELL,Thank you for taking the time to provide your feedback after staying with us in Fremantle. We are glad to hear you enjoyed your stay, specifically the fabulous location of the hotel surrounded by so many amazing food and entertainment options. We do hope to see you again soon in the near future!Kind regards,Esplanade Hotel Fremantle

8/10 Good

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff and great building
Stayed 2 nights in Jan 2024
Response from Esplanade Hotel Fremantle on 17 Jan 2024
Dear David,Thank you so much for taking the time to provide us with your feedback after your stay here in Fremantle! We are delighted to hear you enjoyed your stay with us and that our staff were able to help out and accommodate to your needs. We do hope to see you again soon in the not so distant future!Kind regards,Esplanade Hotel Fremantle Front Office Team

8/10 Good

Sarah

Travelled with partner
Liked: Staff & service, amenities
Overall it was a good stay.
Stayed 1 night in Jan 2024
Response from Esplanade Front Office Team on 17 Jan 2024
Dear Sarah,Thank you for the great review of our hotel and we appreciate your feedback. We are glad that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk Team on 15 Jan 2024
Thanks for the great review Jamie we are very happy you enjoyed your stay. We look forward to welcoming you back in the future

8/10 Good

Catherine

Liked: Staff & service
Perfect location - nice size room, bed was excellent only issues is the bathroom looking tired- bit of mould.
Stayed 1 night in Jan 2024
Response from Front Desk Team on 15 Jan 2024
Hi Catherine, thank you for the great review, we are glad you enjoyed your stay. We will take that information on board to help improve our facilities for your next stay

8/10 Good

Simone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking and the balcony looked out to the pool, but then the multi storey car park behind it
Stayed 3 nights in Jan 2024
Response from Esplanade Hotel Fremantle on 10 Jan 2024
Dear Simone,Thank you so much for taking the time to provide us with your feedback after your stay with us here in Fremantle. We do hope to welcome you back to the hotel in the future.Kind regards,Esplanade Hotel Fremantle

10/10 Excellent

Jamie

Business traveller
Easy and pleasant checkin and walking distance from work and eating choices
Stayed 1 night in Jan 2024
Response from Esplanade Hotel Fremantle on 10 Jan 2024
Dear Jamie,Thank you so much for taking the time to provide us with your feedback after your stay with us here in Fremantle. We are delighted to hear you enjoyed your stay, specifically the fabulous location of the hotel, and we do hope to see you again soon! Kind regards,Esplanade Hotel Fremantle Front Desk Team

8/10 Good

Bridie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot to stay to explore Freo
Stayed 1 night in Jan 2024
Response from Esplanade Hotel Fremantle on 10 Jan 2024
Dear Bridie,Thank you so much for taking the time to provide your feedback after staying with us here in Fremantle. We are so glad to hear you enjoyed your stay, specifically the location of the hotel- it is fabulous to be surrounded by so many amazing food and entertainment options. Kind regards,Esplanade Hotel Fremantle Front Office Team

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Esplanade Hotel Fremantle on 28 Jan 2024
Dear Anthony,Thank you for taking the time to provide your feedback after staying with us in Fremantle. We are so glad to hear you enjoyed your stay and we can't wait to see you again soon!Kind regards,Esplanade Hotel Fremantle

8/10 Good

Kevan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Helpful staff
Stayed 11 nights in Dec 2023
Response from Esplanade Hotel Fremantle on 10 Jan 2024
Dear Kevan,Thank you for taking the time to provide us with your feedback after your stay here in Fremantle. We hope to welcome you back to the hotel in the near future.Kind regards,Esplanade Hotel Fremantle

8/10 Good

Jeffrey

Stayed 1 night in Jan 2024
Response from Esplanade Hotel Fremantle on 28 Jan 2024
Dear Jeffrey,Thank you for taking the time to provide your feedback after staying with us here in Fremantle. We are delighted to hear you enjoyed your stay and we do hope to see you again soon!Kind regards,Esplanade Hotel Fremantle

10/10 Excellent

Sandra

Stayed 1 night in Jan 2024
Response from Esplanade Hotel Fremantle on 10 Jan 2024
Dear Sandra,Thank you for taking the time to leave your fabulous review of the hotel! We are so glad to hear you enjoyed your stay and we can't wait to welcome you back to Fremantle in the future!Kind regards,Esplanade Hotel Fremantle

8/10 Good

Tomislav

Liked: Cleanliness, staff & service, property conditions & facilities
I loved most things about the property , staff was friendly and everything was clean in fact very clean, also pool area was nice with bar service over all pretty much excellent, thank you so much
Stayed 7 nights in Dec 2023
Response from Esplanade Hotel Fremantle on 10 Jan 2024
Dear Tomislav,Thank you for providing your review of the hotel. We are thrilled to hear you enjoyed your stay, and that our staff were able to make you feel welcome. We do hope we can see you again soon in the near future!Kind regards,Esplanade Hotel Fremantle Front Desk Team

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay!
Great hotel in a great location
Stayed 2 nights in Dec 2023
Response from Esplanade Hotel Fremantle on 10 Jan 2024
Dear Stephen,Wow 10 out of 10!Thank you so much for taking the time to provide your feedback of the hotel. We are delighted to hear you enjoyed the location of the hotel- it is fabulous to be in such a location so close by to all points of interest.We do hope to see you again soon in the not-so-distant future!Kind regards,Esplanade Hotel Fremantle

8/10 Good

David

Stayed 2 nights in Dec 2023
Response from Esplanade Front Office Team on 3 Jan 2024
Dear David,Thank you for the great review of our hotel and we are glad that you enjoyed your stay and hope to see you again soon.Sincerely,Esplanade Front Office Team

8/10 Good

Sharon, Zionsville

Stayed 2 nights in Dec 2023
Response from Esplanade Hotel Fremantle on 21 Jan 2024
Dear Sharon,Thank you so much for taking the time to provide us with your feedback after your stay with us here in Fremantle. We are delighted to hear you enjoyed your stay, and we hope to welcome you back in the near future.Kind regards,Esplanade Hotel Fremantle

8/10 Good

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Esplanade Front Office Team on 3 Jan 2024
Dear Dean,Thank you for the great review of our hotel and we are glad that you enjoyed your stay and hope to see you again soon.Sincerely,Esplanade Front Office Team

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I was not able to logon to the wifi and needed to your staff to log me on.
Stayed 1 night in Dec 2023
Response from Esplanade Front Office Team on 3 Jan 2024
Dear Ian,Thank you for the great review of our hotel and we appreciate your feedback. We are glad that you enjoyed your stay and hope to see you again soon.Sincerely,Esplanade Front Office Team

8/10 Good

Gill

Travelled with family
Liked: Cleanliness
Nice decent hotel central and comfortable
Stayed 3 nights in Dec 2023
Response from Esplanade Front Office Team on 3 Jan 2024
Dear Gill,Thank you for the great review of our hotel and we appreciate your feedback. We are glad that you enjoyed your stay and hope to see you again soon.Sincerely,Esplanade Front Office Team

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Not good
The hotel is a bit run down and the ambient is bad, also the staff wasn’t too nice neither.
Stayed 1 night in Dec 2023
Response from Esplanade Front Office Team on 3 Jan 2024
Dear guest,We apologise for any inconvenience during your stay. Your feedback about the hotel's condition and staff interactions is noted, and we're committed to addressing these concerns for improvement.

10/10 Excellent

Mahalee Mae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. The hotel itself was clean and close to Fremantle Market which was convenient.
Stayed 1 night in Dec 2023
Response from Esplanade Front Office Team on 28 Dec 2023
Dear Madalee,Thank you for the great review of our hotel and we appreciate your feedback. We are glad that you enjoyed your stay and hope to see you again soon.Sincerely,Esplanade Front Office Team

8/10 Good

Maxine

Stayed 1 night in Dec 2023
Response from Esplanade Front Office Team on 28 Dec 2023
Thank you for the review Maxine and we look forward to welcoming you back again soon.Sincerely,Esplanade Front Office Team

6/10 Okay

Darren

Travelled with partner
Disliked: Staff & service
The hotel is in need of some maintenance. Tired.
Stayed 5 nights in Dec 2023
Response from Esplanade Hotel Fremantle on 23 Dec 2023
Dear Darren,Thank you for taking the time to leave a review after staying with us in Fremantle. Your feedback gives us the opportunity to learn and grow, with the goal of rectifying any issues that affected your stay with us. You can be assured this feedback shall be passed on to all relevant areas of management. Kind regards,Esplanade Hotel Fremantle Team

6/10 Okay

Tahnee

Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from Esplanade Front Office Team on 20 Dec 2023
Dear Thanee,Thank you for the great review of our hotel and we are glad that you enjoyed your stay and hope to see you again soon.Sincerely,Esplanade Front Office Team

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Esplanade Front Office Team on 20 Dec 2023
Dear Kathleen,Thank you for the great review of our hotel and we are glad that you enjoyed your stay and hope to see you again soon.Sincerely,Esplanade Front Office Team

6/10 Okay

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, but a very big, impersonal hotel experience. Hotel and rooms are tired and need a refresh.
Stayed 2 nights in Dec 2023
Response from Esplanade Front Office Team on 20 Dec 2023
Dear Benjamin,Thank you for taking the time to share your feedback. While we live for the thrill of receiving high marks, what matters most to us is receiving honest feedback from our guests. Thanks for taking a moment to fill us in on both the highs and lows, and hope to see you again soon.Sincerely,Esplanade Front Office Team

6/10 Okay

Chris

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Good hotel but very expensive for what it is. ~$280 for a basic room and another $30 to park. No concierge, nobody to help with baggage and no complimentary bottles of water in the room…!
Stayed 1 night in Dec 2023
Response from Esplanade Front Office Team on 20 Dec 2023
Dear Chris,Thank you for taking the time to share your feedback. While we live for the thrill of receiving high marks, what matters most to us is receiving honest feedback from our guests. Thanks for taking a moment to fill us in on both the highs and lows, and hope to see you again soon.Sincerely,Esplanade Front Office Team

10/10 Excellent

HENRY

Stayed 1 night in Dec 2023
Response from Esplanade Hotel Fremantle on 10 Jan 2024
Dear Henry,Wow 5 out of 5! Thank you so much for taking the time to review our hotel, we are delighted to hear you enjoyed your stay and we do hope to see you again in the not-so-distant future!Kind regards,Esplanade Hotel Fremantle

6/10 Okay

Stephen

Travelled with partner
Disliked: Property conditions & facilities
Very old and dirty. Noisy at night. T.V did not work at all
Stayed 1 night in Dec 2023
Response from Esplanade Hotel Fremantle on 16 Dec 2023
Dear Stephen,Thank you for taking the time to share your feedback. We apologise that we did not meet your expectations during your stay and while we wish you had a better experience, it is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Esplanade Hotel Fremantle Front Office Team

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Esplanade Hotel Fremantle on 16 Dec 2023
Dear Michael,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel soon. Sincerely, Esplanade Hotel Fremantle Front Office Team

10/10 Excellent

Kylie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kylie
Check in and check out was very easy, they were more than happy to store our bags for the day after check out. Road noise was minimal and location was amazing.
Stayed 2 nights in Dec 2023
Response from Dayam on 15 Dec 2023
Dear Kylie,Thank you for taking the time to share your feedback with us. We are delighted to hear that your check-in and check-out experiences were seamless, and we are pleased to have been able to assist you with storing your bags for the day after check-out.We're glad that our prime location contributed to a positive experience during your stay.Our team takes great pride in providing exceptional hospitality, and we are thrilled that we could contribute to making your visit enjoyable. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.Thank you again for choosing The Esplanade Hotel Fremantle by Rydges , and we look forward to hosting you again soon.Warm regards,

4/10 Poor

david

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Average service/ lack of maintenance
Service average room not serviced well, plates left. Rooms need a upgrade been staying here for 20 years never agai
Stayed 4 nights in Dec 2023
Response from Esplanade Front Office Team on 13 Dec 2023
Dear David,Thank you for taking the time to share your feedback. We apologise that we did not meet your expectations during your stay and while we wish you had a better experience, it is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Esplanade Front Office Team

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Esplanade Front Office Team on 13 Dec 2023
Dear Maureen,Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again soon.Sincerely,Esplanade Front Office Team

10/10 Excellent

Peter

Stayed 5 nights in Dec 2023
Response from Esplanade Front Office Team on 13 Dec 2023
Dear Peter,Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again soon.Sincerely,Esplanade Front Office Team

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Fremantle glad we chose the Esplanade. Very convenient for the ferry to Rottnest Island and the train station to Perth and airport. Nicely situated with green space opposite and then the fishing quays. The hotel pool was very relaxing just what one wanted.
Stayed 7 nights in Nov 2023
Response from Esplanade Front Office Team on 13 Dec 2023
Dear Pamela,Thank you for the great review of our hotel and we appreciate your feedback. We are glad that you enjoyed your stay and hope to see you again soon.Sincerely,Esplanade Front Office Team

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious,clean and friendly. Good bar and restaurant with reasonable prices.
Stayed 3 nights in Nov 2023
Response from Esplanade Front Office Team on 5 Dec 2023
Dear Janet,Thank you for the great review and we are glad that you enjoyed your stay and hope to see you again soon.