Front of property – evening/night

Reviews of Ascott Gurney Penang

4 out of 5
Ascott Gurney Penang
18 Persiaran Gurney, George Town, George Town, Penang

Reviews

9.2

Wonderful

Rating 10 - Excellent. 52 out of 74 reviews" "
Rating 8 - Good. 16 out of 74 reviews" "
Rating 6 - Okay. 3 out of 74 reviews" "
Rating 4 - Poor. 3 out of 74 reviews" "
Rating 2 - Terrible. 0 out of 74 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

san jade

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room
Stayed 3 nights in Feb 2024
Response from Serena Chau, Assistant Residence Manager on 5 Mar 2024
Dear San Jade, Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us and enjoy the spacious room. All of us here look forward to welcoming you back on your next trip to Ascott Gurney Penang!

8/10 Good

Wai yee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very appreciated of the staffs very helpful and nice
Stayed 2 nights in Feb 2024
Response from Serena Chau, Assistant Residence Manager on 26 Feb 2024
Dear Wai Yee, Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services.All of us here look forward to welcoming you back on your next trip to Ascott Gurney Penang!

10/10 Excellent

Raj, La Crescent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Serena Chau, Assistant Residence Manager on 20 Feb 2024
Dear Raj, Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us.All of us here look forward to welcoming you back on your next trip to Ascott Gurney Penang!Best regards, Serena Chau Assistant Residence Manager

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern hotel with efficient and helpful staff. Hotel facilities were really good. The free shuttle to the night market was also a bonus. Well positioned for access to George Town by cab but far enough out to feel calmer and more relaxed. Good eateries within walking distance.
Stayed 4 nights in Jan 2024
Response from Serena Chau, Assistant Residence Manager on 5 Feb 2024
Dear Sally, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed our clean and modern hotel, efficient and helpful staff, and excellent facilities. It's great to know that our shuttle to the night market was a bonus for you and that our location provided a balance of easy access to George Town while maintaining a calm and relaxed atmosphere.If your travels bring you back to the area, we'd be honored to host you again.Best regards, Serena Chau Assistant Residence Manager

8/10 Good

TAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the decoration, cleaniness, service of the hotel and politeness of hotel staffs. I like it facing the sea and the hotel is walkable to good reviews eating place along the sea front. It is also connected to a 2nd storey high shopping mall in which not much of food options. I dislike shampoo unable to retract from the container and the staff of house keeping did not repair/ change it. I also dislike the traffice flow in that area because the area tend to have traffic jam when returning to the hotel.
Stayed 3 nights in Jan 2024
Response from Serena Chau, Assistant Residence Manager on 30 Jan 2024
Dear Tan, Thank you for taking the time to share your thoughts on your recent stay. We're thrilled to hear that you enjoyed the hotel's decoration, cleanliness, and the courteous service provided by our staff. It's wonderful that you appreciated the convenient location facing the sea and the proximity to good dining options along the waterfront.We appreciate your feedback on the shampoo container issue and regret any inconvenience caused. Rest assured, we will address this matter with our housekeeping team to ensure such concerns are promptly handled in the future.We value your feedback, and we hope to welcome you back for another positive experience in the future.

10/10 Excellent

Conrad

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean and well-maintained. Professional, knowledgeable and courteous staff. Very good location.
Stayed 3 nights in Dec 2023
Response from Serena Chau, Assistant Residence Manager on 5 Jan 2024
Dear Conrad, Thank you for taking the time to share your positive feedback about your recent stay. We're delighted to hear that you found our hotel clean and well-maintained. It's wonderful to know that our professional, knowledgeable, and courteous staff contributed to a positive experience during your stay.We're also pleased that you found our location to be very good. Providing a convenient and accessible location is important to us, and we're glad it enhanced your overall satisfaction.Thank you for choosing our hotel, and we look forward to the pleasure of welcoming you back on your future visits.Best regards, Serena Chau Assistant Residence Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Serena Chau, Assistant Residence Manager on 1 Jan 2024
Dear Valued Guest, Thank you for your kind review! It brings us great joy to learn that you had a wonderful stay experience with us. All of us here look forward to welcoming you back on your next trip to Ascott Gurney Penang! Best regards, Serena Chau Assistant Residence Manager

10/10 Excellent

Melvyn David, Singapore

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay, comfortable & spacious rooms. Great location. Only setback is food for Breakfast can be Improvise and will be great if you have more of Penang delicacies. Thank You.
Stayed 3 nights in Dec 2023
Response from Serena Chau, Assistant Residence Manager on 1 Jan 2024
Dear Melvyn David, Thank you for sharing your positive feedback with us! We're delighted to hear that you had a fabulous stay, enjoyed our comfortable and spacious rooms, and found our location to be great.We appreciate your constructive suggestion regarding the breakfast offerings. Your input is valuable, and we'll certainly consider ways to enhance our breakfast menu, including incorporating more Penang delicacies to provide a more authentic local experience.Thank you for choosing to stay with us, and we look forward to the pleasure of welcoming you back for another wonderful stay.Best regards, Serena Chau Assistant Residence Manager

8/10 Good

Ching Szuen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good location on Gurney Drive. Hotel has high quality fixtures and fittings. Hotel staff could do with more training in being able to answer questions clearly, providing better service, and more attentive to guests' needs. Breakfast was a huge disappointment - very poor quality and service. Overall, good hardware, poor software (staff)
Stayed 3 nights in Dec 2023
Response from Serena Chau, Assistant Residence Manager on 27 Dec 2023
Dear Ching Szuen, Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our hotel's good location on Gurney Drive and high-quality fixtures and fittings.We sincerely apologize for the shortcomings you experienced in terms of our service. Your comments about the staff's ability to answer questions clearly, provide better service, and be more attentive to guests' needs are duly noted. Rest assured, we take this feedback seriously, and we will be addressing these concerns through additional training to improve our service quality.We regret that the breakfast did not meet your expectations in terms of both quality and service. We understand the importance of starting the day off right, and we will review our breakfast offerings and service to ensure a more satisfying experience for our guests.Your feedback is valuable, and we appreciate your honesty. We are committed to delivering an exceptional guest experience, and your insights contribute to our ongoing improvement.Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a more enjoyable experience on your next visit.Best regards, Serena

10/10 Excellent

HOU TIAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Serena Chau, Assistant Residence Manager on 22 Dec 2023
Dear Hou Tian, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear about your positive experience with us. Your feedback is invaluable to us, and we truly appreciate your support. We look forward to the opportunity to serve you again in the future. Thank you for choosing us! Best regards, Serena Chau Assistant Residence Manager

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service is excellent .. the hotel is at good location and excellent condition
Stayed 1 night in Dec 2023
Response from Serena Chau, Assistant Residence Manager on 10 Dec 2023
Dear Christine, Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services.All of us here look forward to welcoming you back on your next trip to Ascott Gurney Penang!Best regards,

10/10 Excellent

Eugene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very good place to go eat and enjoy the scenery
Stayed 1 night in Dec 2023
Response from Serena Chau, Assistant Residence Manager on 10 Dec 2023
Dear Eugene, Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us.We hope to have an opportunity to welcome you back to Ascott Gurney Penang in the near future. Best regards,

8/10 Good

Eugene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very scenic place with coffee shops and a mall within walking distance
Stayed 1 night in Dec 2023
Response from Serena Chau, Assistant Residence Manager on 10 Dec 2023
Dear Eugene, Thank you for taking the time to share your experience! We're delighted to hear that you enjoyed the scenic surroundings and the convenience of having coffee shops and a mall within walking distance. We strive to create a welcoming and accessible environment for our guests, and we're glad to know that our location added to the enjoyment of your stay.Should your travels bring you back to the area, we would be honored to host you once again. Best regards,

10/10 Excellent

SZE CHIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed in a two room suite (1 king bed + 2 single beds) - really cosy and comfortable with amenities including washer-dryer, microwave, and iron. Staff were very friendly and helpful; check-in and check-out were both smooth and fuss-free. The hotel itself is in a great location at Gurney Drive, with lots of great food and the two major malls of Penang within walking distance.
Stayed 2 nights in Nov 2023
Response from Serena Chau, Assistant Residence Manager on 10 Dec 2023
Dear Sze Chin, Thank you for choosing to stay with us and for taking the time to share such a detailed and positive review! We're thrilled to hear that you enjoyed your stay with us. It's heartening to know that our staff left a positive impression, and we're delighted that your check-in and check-out experiences were smooth and fuss-free. We appreciate your feedback, and it would be our pleasure to welcome you back for another memorable stay. Best regards,

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean Only thing they not able to help you keep anyfrozen food due to “Halal”
Stayed 3 nights in Nov 2023
Response from Serena Chau, Assistant Residence Manager on 30 Nov 2023
Dear Annie, Thank you for sharing your positive feedback about your recent stay with us. We're thrilled to hear that you found our property nice and clean.Regarding the limitation on keeping frozen food due to "Halal," we want to clarify that this practice extends beyond religious considerations. Our policy is in place not only to respect dietary preferences but also to ensure the prevention of cross-contamination, thereby prioritizing the safety and well-being of all our guests.We appreciate your understanding, and we hope this provides clarity on our commitment to maintaining a high standard of service. We look forward to the pleasure of welcoming you back for another enjoyable stay.Best regards, Serena Chau Assistant Residence Manager

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Serena Chau, Assistant Residence Manager on 15 Nov 2023
Dear Eric, We are absolutely thrilled to receive your fantastic 10/10 review! Thank you for taking the time to share your positive experience.We are delighted to know that you had an outstanding stay. If there's anything specific you loved about your time with us or any areas where we excelled, we'd love to hear more. Your feedback is invaluable as we strive to consistently provide exceptional service.We appreciate your choice to stay with us, and we can't wait to welcome you back for another memorable experience at Ascott Gurney Penang.

10/10 Excellent

Mei Kee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple stay
Overall great stay and live up to expectation ! Great sea view with a mall just nearby.
Stayed 2 nights in Oct 2023
Response from Serena Chau, Assistant Resident Manager on 11 Oct 2023
Dear Mei Kee, We're delighted to hear that you had a great experience during your stay with us!Your positive feedback is much appreciated, and we hope to have the pleasure of welcoming you back for another great stay in the future. Thank you for choosing our hotel!Best regards, Serena Chau Assistant Residence Manager

10/10 Excellent

mei qing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Serena Chau, Assistant Resident Manager on 9 Oct 2023
Dear Mei Qing, Thank you for taking the time to leave us a 5-star review. We greatly appreciate your kind words and positive feedback. It was our pleasure to have you as our guest, and we're thrilled to hear that you had an excellent experience during your stay.We look forward to the opportunity of welcoming you back for another exceptional stay in the future. Your satisfaction is our top priority.Best regards, Serena Chau Assistant Residence Manager

10/10 Excellent

Poh Hoon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yin bakery, all the bread are made from sourdough.
Stayed 5 nights in Sep 2023
Response from Serena Chau, Assistant Resident Manager on 3 Oct 2023
Dear Poh Hoon, Thank you for sharing your experience with us, specifically mentioning Yin Bakery and their sourdough bread. We appreciate your feedback and would like to clarify that Yin Bakery is not part of our hotel's operations. However, we are pleased to hear that you had the opportunity to enjoy their offerings.We hope that you had an enjoyable stay with us and we look forward to the opportunity to welcome you back to Ascott Gurney Penang.

10/10 Excellent

Sook Fun Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is in good condition. Well maintained. The staff are friendly and knowledgeable. Hotel is at a good location too.
Stayed 3 nights in Sep 2023
Response from Serena Chau, Assistant Resident Manager on 22 Sept 2023
Dear Tania, Thank you for sharing your feedback following your recent stay with us. We are thrilled to learn about your positive experience.It's wonderful to know that you found your room to be in good condition and well-maintained. Your compliments about our friendly and knowledgeable staff are greatly appreciated. Your feedback is invaluable to us, and we look forward to the opportunity of welcoming you back in the future for another great stay.Best regards,

10/10 Excellent

Eugene

Stayed 1 night in Sep 2023
Response from Serena Chau, Assistant Residence Manager on 20 Sept 2023
Dear Eugene, Thank you for taking the time to give us a perfect score review. We truly appreciate your kind words and are thrilled that you had such a positive experience during your stay with us.We hope your travels bring you back to Penang in the future, and when they do, we would be honored to welcome you back to our hotel. Your continued support means the world to us, and we look forward to the pleasure of hosting you again.Best regards,

10/10 Excellent

Samson

Business traveller
Liked: Amenities
Clean room and staff has good attitude.
Stayed 1 night in Aug 2023
Response from Serena Chau, Assistant Residence Manager on 26 Aug 2023
Dear Samson, Thank you for your wonderful review and for awarding us a perfect score! We are thrilled to hear that you had an excellent experience during your recent stay at our hotel.We're delighted that you found our rooms to be clean and that our staff's positive attitude made a difference during your stay. Providing a clean and welcoming environment, along with attentive service, is what we strive for, and your feedback reaffirms our commitment to this goal.Thank you once again for choosing our hotel and for sharing your positive impressions. If your travels bring you back to this area, we would be honored to host you again for another outstanding stay.Best regards,

10/10 Excellent

Taufiq

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Serena Chau, Assistant Resident Manager on 21 Aug 2023
Dear Taufiq, Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had such a positive experience. Your feedback means a lot to us and serves as a great motivation for our team to continue delivering exceptional service/products. We look forward to serving you again in the future!Best Regards,

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!!
Lovely property. However, there is no access to the water as front of the hotel is under construction.
Stayed 1 night in Jul 2023
Response from Sharon on 15 Aug 2023
Dear Christine, I'm delighted to hear that you enjoyed your stay and appreciated the hotel room facilities. We take great pride in providing our guests with exceptional experiences and comfort. Your kind words mean a lot to us. I have noted your comment on the Gurney Whalf renovation, and it was schedule to complete soon. We'll be eagerly waiting to serve you again whenever you decide to visit us in the future. Thank you for choosing our hotel, and we can't wait to welcome you back for another memorable stay!Best regards, Sharon AngGeneral Manager

10/10 Excellent

Hui Kim

Stayed 2 nights in Aug 2023
Response from Sharon on 15 Aug 2023
Dear Hui Kim, Thank you so much for your kind rating, We're thrilled to hear that you had a positive experience in our hotel. Your feedback is truly appreciated and serves as a great motivation for us to continue providing exceptional service.We look forward to serving you again in the future. Best regards.Sharon AngGeneral Manager

10/10 Excellent

ALICE

Liked: Cleanliness, staff & service, property conditions & facilities
Its well equipped with kitchen necessity good for families.
Stayed 2 nights in Jul 2023
Response from Sharon on 7 Aug 2023
Dear Alice, I'm delighted to hear that you enjoyed your stay and appreciated the hotel room facilities. We take great pride in providing our guests with exceptional experiences and comfort. Your kind words mean a lot to us.We'll be eagerly waiting to serve you again whenever you decide to visit us in the future. Thank you for choosing our hotel, and we can't wait to welcome you back for another memorable stay!Best regards,Sharon AngGeneral Manager

10/10 Excellent

mei qing

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was spacious and flawless, the staff displayed friendliness, and the check-in process was straightforward.
Stayed 2 nights in Jul 2023
Response from Sharon on 3 Aug 2023
Dear Mei Qing, Thank you for taking the time to share your heartfelt comments experience for Ascott Gurney Penang!It is very encouraging for us to know that you had a pleasant stay with us ! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our valued guest like yourself motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang.Wishing you have a great day !Best regards,Sharon AngGeneral Manager

10/10 Excellent

Shean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Sharon on 3 Aug 2023
Dear our Valued Guest,Thank you for taking the time to share your comment with 5 star rating for Ascott Gurney Penang!We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang.Wishing you have a great day !Best regards,Sharon AngGeneral Manager

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sharon on 3 Aug 2023
Dear our Valued Guest,Thank you for taking the time to share your comment with 5 star rating for Ascott Gurney Penang!We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang.Wishing you have a great day !Best regards,Sharon AngGeneral Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay at this hotel. Rooms was large and modern. Pools were clean, and were not over chlorinated, which was welcome. All the.staff were polite and friendly. Enjoyed hotel so much we extended our stay
Response from Sharon on 26 Jun 2023
Dear David, Thank you for taking the time to share your stay experience at Ascott Gurney Penang!It is very encouraging for us to know that you had a pleasant stay with us ! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our valued guest like yourself motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang. Wishing you have a good start of the week  ! Best regards,Sharon AngGeneral Manager

10/10 Excellent

Eugene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place
Great place right on the walkway next to the ocean view.
Stayed 1 night in Jun 2023
Response from Sharon on 26 Jun 2023
Dear Eugene,Thank you for taking the time to share your stay experience at Ascott Gurney Penang!It is very encouraging for us to know that you had a pleasant stay with us ! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our valued guest like yourself motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang. Wishing you have a good start of the week  ! Best regards,Sharon AngGeneral Manager

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely a good choice
Great room for family. Highly recommended!
Stayed 3 nights in Jun 2023
Response from Sharon on 26 Jun 2023
Dear Alicia, Thank you for taking the time to share your stay experience at Ascott Gurney Penang!It is very encouraging for us to know that you had a pleasant stay with us ! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our valued guest like yourself motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang. Wishing you have a good start of the week  ! Best regards,Sharon AngGeneral Manager

10/10 Excellent

Gerardo, Lakeport

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed your very friendly staff. Buffet was colorful and delicious
Stayed 2 nights in May 2023
Response from Sharon on 2 Jun 2023
Dear Geraldo,Thank you for taking the time to share your stay experience at Ascott Gurney Penang! It is very encouraging for us to know that you had a pleasant stay with us ! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang . Wishing you have a good day ! Best regards, Sharon Ang General Manager

10/10 Excellent

Sheng Hao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room. Near shopping area.
Stayed 2 nights in May 2023
Response from Sharon on 2 Jun 2023
Dear Sheng HaoThank you for taking the time to share your stay experience at Ascott Gurney Penang! It is very encouraging for us to know that you had a pleasant stay with us ! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang . Wishing you have a good day ! Best regards, Sharon Ang General Manager

10/10 Excellent

RATNA WIJAYA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3C : Clean,Comfortable,and Customer Services Plus
The room itself is huge, clean, new building with simple decoration but elegant and very conviences.
Stayed 4 nights in Mar 2023
Response from Sharon on 2 Jun 2023
Dear Ratna, Thank you for taking the time to share your stay experience at Ascott Gurney Penang! It is very encouraging for us to know that you had a pleasant stay with us ! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang . Wishing you have a good day ! Best regards, Sharon Ang General Manager

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Sharon on 2 Jun 2023
Dear Cecilia, Thank you for taking the time to share your stay experience at Ascott Gurney Penang! It is very encouraging for us to know that you had a pleasant stay with us ! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang . Wishing you have a good day ! Best regards, Sharon Ang General Manager

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Sharon on 2 Jun 2023
Dear Jason, Thank you for taking the time to share your stay experience and gave full rating for us at Ascott Gurney Penang! It is very encouraging for us to know that you had a pleasant stay with us ! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang . Wishing you have a good day ! Best regards, Sharon Ang General Manager

8/10 Good

Henry

Stayed 1 night in Mar 2023

8/10 Good

Wai Keung Trevor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new decoration and sockets with usb charging; helpful assistance on information of area around; good helping traffic arrangement. Shuttle service for city downtown will make the hotel perfect.
Stayed 3 nights in Mar 2023
Response from Sharon on 22 Mar 2023
Dear Mr Wai Keung, Thank you for taking the time to share your stay experience at Ascott Gurney Penang! We hereby acknowledge your constructive feedback and rest assured we will definitely look into the shuttle service as a added value to our in house guest. We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang. Wishing you have a great day ! Best regards, Sharon Ang General Manager

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to gurney drive hawker stalls, malls Amazing , friendly staff. Entry level room was perfect and still had luxury apartment feel!!
Stayed 6 nights in Feb 2023
Response from Sharon on 3 Mar 2023
Dear Natasha, Thank you for taking the time to share your stay experience at Ascott Gurney Penang! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you had a pleasant stay with us.We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang again.Wishing you have a great day !Best Regards,Sharon AngGeneral Manager

8/10 Good

Chu-Beng, perth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, walking distant to faculties
Stayed 5 nights in Feb 2023
Response from Sharon on 3 Mar 2023
Dear Chu Beng, Thank you for taking the time to share your stay experience at Ascott Gurney Penang! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you had a pleasant stay with us.We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang again.Wishing you have a great day !Best Regards,Sharon AngGeneral Manager

8/10 Good

Brenda, Bluffton

8/10 Good

Mei Yen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Eric Tan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Sharon on 7 Feb 2023
Dear Mr Eric,Thank you for taking the time to share your stay experience at Ascott Gurney Penang!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you had a pleasant stay with us.We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang again.Wishing you have a great day !Best regards,Sharon AngGeneral Manager

10/10 Excellent

vivian

Stayed 1 night in Dec 2022
Response from Sharon on 7 Feb 2023
Dear Ms Vivian,Thank you for taking the time to share your stay experience at Ascott Gurney Penang!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you had a pleasant stay with us.We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang again.Wishing you have a great day !Best regards,Sharon AngGeneral Manager

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and nearby environment. Great friendly helpful staff.
Stayed 5 nights in Nov 2022

10/10 Excellent

Huiru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Stuart

Stayed 2 nights in Oct 2022

10/10 Excellent

Fu Mon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022

10/10 Excellent

William

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a clean and new hotel. The staff is very friendly and helpful especially Ying Hui! She went above and beyond and very respectful!
Stayed 2 nights in Oct 2022
Response from Sharon on 12 Oct 2022
Dear Mr William,Thank you for taking the time to share your stay experience at Ascott Gurney Penang!It is very encouraging for us to know that you had a wonderful time during your stay and we are happy to have met your expectations in service and quality standards which really brighten our day. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you again to Ascott Gurney Penang. Wishing you have a great day ! Best regards, Sharon AngGeneral Manager