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Reviews of Shangri-La Golden Sands, Penang

4 out of 5
Shangri-La Golden Sands, Penang
Jalan Batu Feringgi, George Town, Penang

Reviews

8.2

Very good

Rating 10 - Excellent. 410 out of 1000 reviews" "
Rating 8 - Good. 349 out of 1000 reviews" "
Rating 6 - Okay. 142 out of 1000 reviews" "
Rating 4 - Poor. 66 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort if you just want somewhere to go to relax. Everyone was really nice Multiple pools to choose from, good food and drinks.
Stayed 2 nights in Apr 2024
Response from SL Penang on 15 Apr 2024
Thank you for sharing your review. We are pleased to hear about your relaxing stay at our resort. Looking forward to welcoming you back soon.

10/10 Excellent

Carlie Naomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. We upgraded to an Executive seaview room and we are glad we did. A great view of the sea and the pool. Breakfasts were good. We loved the pools and the resident lizards. An amazing place for families with young kids with the waterslides on the property. Its also a short walk to the longbeach hawker market and the BoraBora bar! Overall we loved this place. Just a note, we travelled during Ramadan and think it did affect how much was open, esp during the day.
Stayed 7 nights in Mar 2024
Response from SL Penang on 26 Mar 2024
We are pleased to hear about your wonderful stay. We look forward to welcome you back soon!

8/10 Good

Ralph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very knowledgeable, efficient and friendly throughout the hotel. Check in and check out was a breeze. Transport easy using Grab. Beach is so so but clean.
Stayed 3 nights in Mar 2024
Response from SL Penang on 25 Mar 2024
Thank you for sharing your review. We look forward to delighting you again soon.

8/10 Good

Rosalinda A

Travelled with family
Liked: Staff & service, property conditions & facilities
This hotel have good location, is convenient
Stayed 2 nights in Mar 2024
Response from SL Penang on 19 Mar 2024
Thank you for sharing your review. We look forward to welcoming you back.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from SL Penang on 1 Apr 2024
Thank you for rating us. We hope to welcome you back soon.

10/10 Excellent

Navaid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had an exceptional stay at the Golden Sands Resort in Penang. This resort is a paradise for water enthusiasts, offering an extensive array of swimming facilities and watersports activities, which you can even negotiate to fit your budget. The dining options available within a short 5 to 10-minute walk are incredibly diverse, catering to a wide range of palates with Indian, Malay, Thai, and Arab/Turkish cuisines. The housekeeping staff deserves special mention for their impeccable service, ensuring our room was always clean and inviting. The breakfast buffet was a daily highlight, offering a varied selection from continental dishes to local specialties, providing a taste of Penang's rich culinary heritage. I wholeheartedly recommend the Golden Sands Resort to anyone looking to immerse themselves in the beauty and culture of Penang. Attractions such as the Entopia Butterfly Park and Escape Theme Park are conveniently close, enhancing our experience. Moreover, the availability of Grab (the local equivalent of Uber) made exploring Penang, including the historical Georgetown, both easy and enjoyable. This stay has left a lasting impression on us, making it a holiday we will always cherish. Although I do not have any children at the moment, it is a very child-friendly resort. I will certainly bring my children here in the future when I have some.
Stayed 8 nights in Feb 2024
Response from SL Penang on 7 Mar 2024
Thank you for sharing your excellent stay at our resort. We look forward to delighting you again soon.

6/10 Okay

May, Bangsar South City

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property wear out seriously, food so so, food selection less, parking limited and far but buggy service available (need to wait for turn 10-15min on peak), room partitions was bad as can hear next room noise. Chairs on beach wont re arrange daily. Beach was public with half man made sand.
Stayed 2 nights in Feb 2024
Response from SL Penang on 7 Mar 2024
Thank you for sharing your feedback. We will continuously improve to enhance our guests' stay experience. We hope to have another opportunity to welcome you back in the near future.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Worth paying the upgrade for an ocean view room. It's a lovely hotel with a great atmosphere and beautiful gardens leading directly to the beach.
Stayed 7 nights in Feb 2024
Response from SL Penang on 28 Feb 2024
Thank you for sharing your wonderful stay experience. We look forward to welcoming you back soon!

10/10 Excellent

rebecca

Stayed 5 nights in Feb 2024
Response from SL Penang on 28 Feb 2024
Thank you for rating us 5/5. We are pleased to hear that you enjoyed your stay. Looking forward to welcoming you back soon.

8/10 Good

Kee Jye

Stayed 2 nights in Jan 2024
Response from SL Penang on 29 Jan 2024
Thank you for sharing your review. We are pleased to hear that you enjoyed your stay. We hope to welcome you back soon.

8/10 Good

Muhamed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The soundproofing in the room is in need of improvement. We were situated in a lower floor just above an area heavy with staff movements and the noise from there was quite inconvenient. The sound of luggages and trolleys were also very audible. Other than that, it's a very family friendly resort which kept our two year old very occupied.
Stayed 3 nights in Jan 2024
Response from SL Penang on 11 Jan 2024
Thank you for sharing your feedback for our continuous improvement. We hope to welcome you back soon.

8/10 Good

AARTI

Travelled with family
Liked: Staff & service, amenities
The beach is beautiful..The pool is lovely…The staff are excellent….however the rooms & bathrooms were old and outdated. Also the sofa in the room was not vacuumed properly..when we lifted the cushions you could see the dirt and dust. We were also disappointed that the breakfast was cleared by 10.30am whereas it said that it was on till 11am. On the 1st when they couldn’t cope at the garden cafe and asked us to go to Ziggys for breakfast, it was a huge disappointment regarding the variety & quantity of food over there.
Stayed 4 nights in Dec 2023
Response from SL Penang on 9 Jan 2024
Thank you for your comments. We appreciate your comments for our continuous improvement and hope to have another opportunity to serve you better on your next visit to Penang.

8/10 Good

Shakil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great experience staying at Golden Sands. Friendly and accomodating staff, convenient location for local shops, eateries, massages, atm and night markets. Bathrooms and rooms were clean and beds were comfortable. The hotel itself is on the older side and could do with a slight update, maybe even just a coat of paint. Would definitely recommend staying here. Huge variety at the breakfast buffet with numerous options catering to all dietary requirements. No need to leave the facility as everything was there. Pool facilities were amazing with multiple pools for different age groups with slides as well. Property backs on to the beach with amazing watersport options eg. Jetskiing, parasailing, donut boat riding, banana boat riding. Had an amazing family holiday, nice and relaxing as well as action packed.
Stayed 3 nights in Jan 2024
Response from SL Penang on 9 Jan 2024
Thank you for sharing your review. We are pleased to hear about your wonderful stay and hope to welcome you back soon.

8/10 Good

Pek Kwan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view from my room
Stayed 2 nights in Dec 2023
Response from SL Penang on 2 Jan 2024
Thank you for sharing your comment. We look forward to welcoming you back soon.

8/10 Good

Hilary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pools and gardens, definitely a family resort.
Stayed 3 nights in Dec 2023
Response from SL Penang on 2 Jan 2024
Thank you for your comments. We are pleased to hear about your wonderful stay. Looking forward to welcoming you back soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from SL Penang on 2 Feb 2024
Thank you for rating us 5/5. We are pleased to hear about your memorable experience. We look forward to welcoming you back soon.

2/10 Terrible

Roger

Travelled with partner
Disliked: Cleanliness
We were hoping to spend a nice and luxurious Christmas weekend at this hotel I always heard good things about Shangri La hotels in general. We paid en excess of US$ 700 for 2 nights and didn’t even get breakfast included. The room was dirty and simple for the price we paid. We were told the Christmas’s Eve dinner would include Turkey as per request yet it ended up to be a simple 4 * BBQ buffet. As you can observe from the pictures the room was not at all cleaned well. And the night of arrival one of the 2 elevators had dirty napkins, receipts and a used mask on the floor which I quietly pointed out to reception and the next day around noon it was still dirty. Overall sadly enough not at all what I expected. Sorry but I do travel a lot around the world I love being in Malaysia but disappointed
Stayed 2 nights in Dec 2023
Response from SL Penang on 29 Dec 2023
Thank you for your feedback. We are sorry to hear about your unpleasant stay experience which has been highlighted to our management for our continuous improvement to enhance our guests' stay experience. We do hope to have another opportunity to welcome you back for a truly memorable stay in the near future.

2/10 Terrible

Alvin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Room assignment
Second time staying here, booked for deluxe room but gave me a room without the balcony.
Very crowded week
Stayed 1 night in Dec 2023
Response from SL Penang on 18 Dec 2023
Thank you for the feedback. We are sorry to hear about the inconvenience you had experienced. Do let us know should you have further enquiries.

6/10 Okay

An An

Travelled with family
Stayed 3 nights in Dec 2023
Response from SL Penang on 12 Dec 2023
Thank you for your feedback. We look forward to welcoming you back soon.

10/10 Excellent

Amarjit

Stayed 2 nights in Nov 2023
Response from SL Penang on 5 Dec 2023
Thank you for sharing your wonderful stay experience. We hope to welcome you back soon.

10/10 Excellent

Nageshewari

Liked: Cleanliness, staff & service, property conditions & facilities
Very public relations and friendly staffs
Stayed 1 night in Nov 2023
Response from SL Penang on 5 Dec 2023
Thank you for sharing your wonderful stay experience. We hope to welcome you back soon.

10/10 Excellent

Soot Fern

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like to commend Ms Jalita as she have rendered great service while we are having our breakfast buffet. She constantly looked after our needs such as assisting to fill our beverages and checking if we are satisfied with the food. On the other hand the room service fish n chips was really good and the garden salad was fresh , fish was tender n juicy. We have a wonderful stay here will surely return on our next vacations early next year.
Stayed 2 nights in Nov 2023
Response from SL Penang on 5 Dec 2023
Thank you for sharing your wonderful stay experience. We hope to welcome you back soon.

6/10 Okay

Liangzhao

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
water ponding in toilet....old facility
Stayed 2 nights in Nov 2023
Response from SL Penang on 14 Nov 2023
We are sorry to hear about the inconvenience you had experienced. We have taken note and will continue to improve for the comfort of all our guests.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best family hotel
Amazing. Food, staff, room were fantastic. We loved every minute. Hard to leave. The best family holiday ever. Thank you for taking care of us.
Kids water play
Couldn’t get the kids off.
Great area for families
The food was lovely. I tried to eat through the menu.
Stayed 5 nights in Oct 2023
Response from s on 30 Oct 2023
Thank you for sharing your wonderful stay. We look forward to welcoming you back soon.

10/10 Excellent

ANIL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and Great views from hotel
Excellent stay
Stayed 1 night in Oct 2023
Response from SL Penang on 24 Oct 2023
Thank you for sharing your review. It has been our pleasure to welcome you to Shangri-La Golden Sands. Looking forward to welcoming you back soon.

6/10 Okay

Wilson

Travelled with family and small children
The room conditions is aging and the design old school. When first time I check in the room and the mattress cover and comforter had some small dry blood signs and some look like fresh blood. I feel uncomfortable and request hotel to change the comforters and quilt. Further, I feel the bath room should renovate and other furnitures look very old.
Stayed 1 night in Oct 2023
Response from SL Penang on 20 Oct 2023
Dear Wilson,Thank you for sharing your review. Weappreciate your review for our continuous improvement. We look forward to welcoming you back for a truly memorable stay in the near future.

6/10 Okay

Wilson

Travelled with family and small children
Liked: Cleanliness
The room conditions is aging and the design old school. When first time I check in the room and the mattress cover and comforter had some small dry blood signs and some look like fresh blood. I feel uncomfortable and request hotel to change the comforters and quilt. Further, I feel the bath room should renovate and other furnitures look very old.
Stayed 2 nights in Oct 2023
Response from SL Penang on 20 Oct 2023
Dear Wilson,Thank you for sharing your review. We appreciate your comments for our continuous improvement. We hope to have another opportunity to welcome you back for a truly memorable stay in the near future.

6/10 Okay

Jaswin

Travelled with partner
High rates standard not met
Stayed 3 nights in Sep 2023
Response from SL Penang on 4 Oct 2023
Thank you for your feedback. We appreciate your comments for our continuous improvement and we hope to have another opportunity to welcome you back for a truly memorable experience.

6/10 Okay

Yvette, Maple Ridge

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No hot water the 1st night. Air conditioner leaked badly the 2nd night and 3rd day. Toilet wouldn’t flush.
Stayed 3 nights in Sep 2023
Response from SL Penang on 2 Oct 2023
Thank you for your feedback. We apologise for the inconvenience you had encountered during your recent stay. We have informed the respective departments of the rectification needed to ensure all our guests have a pleasant stay with us. We hope to have another opportunity to welcome you back on your next visit.

10/10 Excellent

Hui Ju

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from SL Penang on 16 Aug 2023
Thank you for sharing your review. We hope to welcome you back soon.

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Aug 2023
Response from SL Penang on 1 Sept 2023
Thank you for sharing your review. We look forward to welcoming you back soon.

6/10 Okay

Lee

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Old and looking tired
This is an old resort style hotel with very nice grounds. Unfortunately the rooms and internal parts of the hotel are looking very run down and sad. Our room had lots of mould in the bathroom and an awful lot of dust in the main part of the room.
Stayed 5 nights in Aug 2023
Response from SL Penang on 9 Aug 2023
Thank you for your feedback. We have informed our management regarding your comments, and we strive to constantly improve to enhance our guests' experience. We hope to have the opportunity to welcome you back in the near future.

6/10 Okay

Amir Teymour

Travelled with partner
It’s not Shangri la . It’s golden sand by Shangri la . Much different. It’s 3 star hotel
Stayed 3 nights in Jul 2023
Response from SL Penang on 2 Aug 2023
Thank you for sharing your feedback. We are striving to continuously improve our services and facilities to serve you better. We hope to have another opportunity to welcome you back in the near future.

10/10 Excellent

Wong si ying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shopping outside, the pool facils
Stayed 3 nights in Jul 2023
Response from SL Penang on 1 Aug 2023
Thank you for sharing your review. We are pleased to hear about your wonderful stay. We look forward to welcoming you back soon.

8/10 Good

Goh Soo

Travelled with family and small children
Liked: Cleanliness, amenities
Friendly front desk staff, but unfriendly pool side beverages staff. Room condition a bit old, not well maintain.
Stayed 2 nights in Jul 2023
Response from SL Penang on 31 Jul 2023
Thank you for sharing your review. We have taken note of your comments for our continuous improvement. We hope to have another opportunity to welcome you back for a truly memorable stay.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Property itself is fantastic. Beach sand is course. Beach strip is nice and long and connects multiple resorts. Hawker stalls and McDonald’s are right across the street from hotel. Overall an excellent vacation. Highly recommend!
Stayed 1 night in Jul 2023
Response from SL Penang on 31 Jul 2023
Thank you for sharing your excellent stay. Looking forward to welcoming you back soon.

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from SL Penang on 24 Jul 2023
Thank you for sharing your review. We look forward to welcoming you back soon!

2/10 Terrible

Mustafa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Quite simply one of the worst hotel experiences i have had.
Stayed 3 nights in Jul 2023
Response from SL Penang on 20 Jul 2023
Thank you for sharing your feedback. We are sorry to hear about your unpleasant experience and look forward to hearing from you soon.

10/10 Excellent

Mariam

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved all the activities and the beautiful atmosphere
Stayed 5 nights in Jul 2023
Response from SL Penang on 17 Jul 2023
Thank you for sharing your review. We are pleased to hear that you enjoyed your stay. Looking forward to welcoming you back soon.

10/10 Excellent

Suzan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property Friendly staff
Stayed 5 nights in Jul 2023
Response from SL Penang on 17 Jul 2023
Thank you for sharing your review. We look forward to delighting you again soon.

8/10 Good

Garreth

Stayed 5 nights in Jul 2023
Response from SL Penang on 4 Aug 2023
Dear Gareth,Thank you for sharing your review. We hope to welcome you back soon.

8/10 Good

Wai Ki

Travelled with group
Liked: Cleanliness, staff & service, amenities
No money change service
Stayed 4 nights in Jul 2023
Response from SL Penang on 17 Jul 2023
Thank you for sharing your review. We hope to have another opportunity to welcome you back to our resort in the near future.

10/10 Excellent

LESLEY JAYNE

Travelled with partner
Liked: Staff & service, property conditions & facilities
We loved our stay here. Beautiful room, comfy bed and pillows, great balcony to sit and watch the sunset on. Pools were amazing. Plenty of sun loungers and cushions. Such friendly, helpful staff throughout the hotel. The selection of food at breakfast was amazing, something to please everyone.
Stayed 8 nights in Jul 2023
Response from SL Penang on 11 Jul 2023
Thank you for sharing your review. We hope to welcome you back soon.

10/10 Excellent

Nor Azman Mohd

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, friendly staffs and very near to Feringgi Walk.
Stayed 3 nights in Jun 2023
Response from SL Penang on 11 Jul 2023
Thank you for sharing your review. We appreciate your comments on our continuous improvement. We hope to welcome you back soon.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel in a great location
really nice hotel in a wonderful location in the center of the Batu Ferringhi business area. The beach is great, pools were nice. Room was comfortable and Wi-Fi was very good. Can't wait to come back in January. Staff was helpful...particularly, Moonisha and Kamlesh. Public areas were very busy and breakfast could be quite busy
Stayed 3 nights in Jul 2023
Response from SL Penang on 11 Jul 2023
Thank you for sharing your review. We appreciate your comments on our continuous improvement. We hope to welcome you back soon.

8/10 Good

Xavier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Value for money
Stayed 1 night in Jun 2023
Response from SL Penang on 3 Jul 2023
Thank you for sharing your rating with us. We hope to welcome you back soon for another memorable stay.

10/10 Excellent

Kamlesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the beach
Stayed 2 nights in Jun 2023
Response from SL Penang on 28 Jun 2023
Thank you for sharing your review. We are pleased to hear about your wonderful stay. Looking forward to welcoming you back.

10/10 Excellent

jian ming

Stayed 3 nights in Jun 2023
Response from SL Penang on 6 Jul 2023
Thank you for sharing your review. We are pleased to hear about your memorable stay at our resort. Looking forward to welcoming you back soon.

10/10 Excellent

Boon Seng

Stayed 2 nights in Jun 2023
Response from SL Penang on 28 Jun 2023
Thank you for rating us. We are pleased to hear that you had enjoyed your stay. Looking forward to welcoming you back.

10/10 Excellent

Nor Azman Mohd

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Superb location, easy access to public transport. Excellent service and super friendly.
Stayed 2 nights in May 2023
Response from SL Penang on 29 May 2023
Thank you for sharing your wonderful stay experience. We look forward to welcoming you back.