5, Lintang Pantai Jerjak, Sungai Nibong, Georgetown, George Town, Penang
Reviews
6.6
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 33 out of 210 reviews" "
10 - Excellent
33
Rating 8 - Good. 68 out of 210 reviews" "
8 - Good
68
Rating 6 - Okay. 57 out of 210 reviews" "
6 - Okay
57
Rating 4 - Poor. 30 out of 210 reviews" "
4 - Poor
30
Rating 2 - Terrible. 22 out of 210 reviews" "
2 - Terrible
22
6.4/10
Cleanliness
6.6/10
Staff & service
6.4/10
Amenities
6.2/10
Property conditions & facilities
6.0/10
Eco-friendliness
Reviews
8/10 Good
SHAZIA, Reading
Travelled with family and small children
9 Jan 2024
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
This property isn't luxurious but their customer service is very good. This is perfect for a comfortable sleep only. They have a pool, sauna, gym but they're basic too. No regrets on my part of booking this.
The worst apartment so called suite i ever stayed with my family. Its so dirty, the smell of old apartment. The plate is dirty.. The bathtub we need to clean ourself because its too dirty. Most of the things inside the apartment need to change. Oven kettle toaster the condition is too bad too dirty! Eventho we are not using it. Not worth for money.
ELLE
Stayed 1 night in Oct 2021
8/10 Good
Verified traveller
Travelled with family, Travelled with family and small children
Nice appartment for big family with full air-conditioned and the pool was good, have many leisure like pool table and gym. The view my room upfront the pinang brecht and the sea.
Hi there,Thank you for your lovely feedback.hope you enjoy your stay with us.see you again.
8/10 Good
Verified traveller
Travelled with family and small children
25 Nov 2019
Liked: Staff & service
Disliked: Cleanliness
I get free upgrade to 2bedded room suite. Actually everything is good. Soft pillow and bed, got washing machine, refrigerator, sofa, tv, cutleries, kettle. BUT its too dusty! I can see the pile of dust everywhere. Dead cockroach too. I have to clean the rooms myself. Been requesting for room service but no action taken. And the toilet seat is broken 😅 I wish the rooms have been cleaner, it would be perfect!
Verified traveller
Stayed 2 nights in Nov 2019
Response from Mahabub on 25 Nov 2019
Hi there,thank you for your feedback for us!
Yeah we will be trying to improve our cleaning service for the future guest.hope see you again with good service.
Thank you:)
Terible hotel, dusty hotel, old outdated, need refurbished, like haunted hotel, bathroom a lot stain, mattress is broken, not a good place to stay, request for towel take 2 hours to reach, when check out give wrong deposit to other unit, make me wait more than 30min to settle check out. Bad management. All need change.
The unit was old, bathrooms were not in the best conditions. Yes, we got a whole unit to ourselves : a double room, living room, kitchen and bathrooms. But they were not in their glossy conditions (and dusty in many places). Hence, with the same amount of money, I'd suggest to get elsewhere that offers just a room; a clean and nice one (if you dont need the living room and kitchen).
The first unit that we were offered has a musty, old building kind of smell. We asked for a change but they said all units are the same. (Fortunately) the light in the bedroom was not working and they were not able to fix it, hence we were offered a change.
The second unit was slightly better as it did not have the musty smell. But in terms of conditions and furniture-age, i think they are equally old.
This hotel definitely is NOT a 4-star resort as posted by hotels.com!!
We stayed at 2-bedroom suite 604 and 1-bedroom suite 607. Both suites are terribly dirty and run down! Hair found in the master bathroom bath tub. No shower curtain or door in all bathrooms. Shower heads are half functioning with water spread over the tub and wet bathroom floor. Molds are all around the bathtub and the vanity sinks! Stove and fridge are extremely old and run down. Molds also found along the baseboard along the wall in the living room as well. It was a terrible experience for us. We will never return to this place again!!
It is quiet but no towel,we were caught in the rain,so cold,wanted to take a hot bath,realised no towel,had to wear the wet clothes to go down and take towel,cos called but nobody answwres
Verified traveller
Stayed 1 night in Aug 2019
8/10 Good
Ketan
18 Aug 2019
Liked: Staff & service
Disliked: Property conditions & facilities
Location Suitable for business trip, not so suitable for family trip
Old furniture, forgot to provide towel, cafe service not having good choice of food
Verified traveller
Stayed 1 night in Aug 2019
6/10 Okay
Verified traveller
Business traveller
4 Aug 2019
Disliked: Staff & service
Service is worse. I messaged one Susan 3 times, but she never replies. Lift was not in good working condition. A few other guests also complaints on the bad service.
Property has no real problem, but service is worse than our previous visit. Guest needs to go down to ask for service.
Near to shopping mall but just road crossing to convenient store and an eatery stall...what most unconvenient to me is that no way to contact the property and the contact provided are either not reachable or not available..this is soo unplesant and unfreindly
Verified traveller
Stayed 2 nights in Jul 2019
Response from Mahabub on 27 Jul 2019
Hi there,
Thank you for lovely review.we will be give better service in future.We hope to see you again soon:)
8/10 Good
PAI SI
12 Jul 2019
Liked: Staff & service, room comfort
PAI SI
Stayed 1 night in Jul 2019
Response from Mahabub on 27 Jul 2019
Hi there,
Thank you for lovely review. We hope to see you again soon:)
6/10 Okay
Verified traveller
7 Jul 2019
Verified traveller
Stayed 1 night in Jul 2019
8/10 Good
Zilla, Hutan Melintang
Travelled with family and small children, Business traveller, Travelled with partner
The only thing that is decent is the lounge. Room is old and lack basic emanities like hair dryer, water, slipper. Building is run down. Highly recommend you to stay away from this place.
Mike
Stayed 1 night in Mar 2019
6/10 Okay
Verified traveller
12 Mar 2019
towel dan iron tidak disediakan..kena call minta baru diberi..sepatutnya kena sediakan lebih awal..
Good location - slightly away from the busy traffic - and ample parking space, very well-planned interior, more TV channels than expensive hotels, excellent air-conditioning, excellent refrigerator, etc.
Very good privacy and complete with all that are convenient: refrigerator, cooking utensils, stove, jug for boiling water, washing machine, hair dryer, iron & ironing board, nice balcony, two TV's, two units of air-conditioning, microwave oven, bread toaster, good sink, etc. Even the coffee was of good aroma and taste!
Never stay here. Spend a little extra for a proper hotel if you can. We will not make the mistake of staying here ever again.
The state of the property is decrepit. Furniture and facilities in rooms were broken, every textile was dirty and stained, so were the walls. Reception is never there, phones are never answered and when they are, they don't speak English or Malay.
We were given a room which was terrible and upon returning the second night, found our front grille and door unlocked and no electricity in the unit. Our belongings could have been stolen and we felt extremely unsafe.
After complaining, we were given a different room which was only slightly better. The breakfast was as pathetic. Honestly, just avoid this place. What was supposed to be a quick getaway to the island turned out to be a painful one.
Shajitha
Stayed 2 nights in Dec 2018
6/10 Okay
Verified traveller
30 Dec 2018
Pet friendly but Old apartment
Rather old apartment... The WiFi wasn't working at all... The only good thing is that pets stay free... A large Crocoach was in the second bedroom hence couldn't sleep in there!
Everything was good. The initial step into the rooms made us mesmerised by the interior. It was so nice as it potrayes classic and vintage style! IRooms were hygiene and tidy. Only bathrooms were a bit old but all equipment function well. Overall, it was a great reasonable and recommended night stay for a family.