View from room

Reviews of Elysees Union Hotel

3 out of 5
Elysees Union Hotel
44 Rue de l Amiral Hamelin, Paris, Paris

Reviews

8.6

Excellent

Rating 10 - Excellent. 453 out of 1004 reviews" "
Rating 8 - Good. 373 out of 1004 reviews" "
Rating 6 - Okay. 127 out of 1004 reviews" "
Rating 4 - Poor. 28 out of 1004 reviews" "
Rating 2 - Terrible. 23 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Berlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has its perks, affordable, and perfectly located.
Stayed 4 nights in Mar 2024
Response from Manager on 26 Mar 2024
Dear Guest,Thank you for sharing your experiences at our hotel.We're thrilled to hear that our prime location contributed to a positive stay. Our team takes great pride in maintaining the cleanliness of our establishment and we are delighted that you appreciated their efforts. It's also wonderful to know that our services met your satisfaction and that the amenities in your room enhanced your comfort.We would be delighted to welcome you back for another enjoyable stay. Warm regards,

8/10 Good

Dearne

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to the Arc and Eiffel Tower. Our room was nice enough, but could not get the room temperature right (too stuffy) so we ended up sleeping with the window open. We weren’t feeling well so asked for no service but housekeeping ended up walking in when I was in the shower. Then they didn’t service the room at all the next day.
Stayed 3 nights in Mar 2024
Response from Manager on 18 Mar 2024
Dear Guest,Thank you for taking the time to share your experience with us.We're delighted to hear that our prime location near iconic landmarks such as the Arc de Triomphe and the Eiffel Tower added value to your stay. Our team works hard to ensure our guests have a comfortable experience, and we're glad you appreciated the room. Regarding the room temperature, we have individually adjustable air conditioning and heating systems in place, and our front desk is always ready to assist to ensure a restful night's sleep. We apologise for the oversight with housekeeping service and appreciate you bringing this to our attention. Please rest assured that we respect our guests' privacy and have strict guidelines to prevent such instances; your feedback is instrumental in our continuous efforts to improve our service.We hope to welcome you back in the future for an even more enjoyable stay. Warm regards,

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect Paris location!
Stayed 4 nights in Mar 2024
Response from La direction on 28 Mar 2024
Dear Lynette,Thank you for sharing your review.It's a delight to know that our central location in the prestigious 16th arrondissement contributed to your enjoyment of the beautiful City of Light.It would be our pleasure to have you return on another occasion. Very best wishes,La direction

10/10 Excellent

Jose

Travelled with family
Liked: Staff & service
The apartment style worked well, but the smoking in the lower floor should be reviewed to prevent that from entering the units.
Stayed 5 nights in Feb 2024
Response from La direction on 7 Mar 2024
Dear José,Thanks for your feedback.We are delighted to know that you had an enjoyable stay, however, we are sorry for the issue you encountered. Please don't hesitate to let our team know if you have any concerns so that we can address them while you're still here.We hope to welcome you back on another occasion. Best wishes,La direction

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
very nice hotel and clean walking distance to most places
Stayed 3 nights in Feb 2024
Response from Manager on 27 Feb 2024
Dear Victor,Thank you for taking the time to share your thoughts about your recent stay with us.It's fantastic to hear that our hotel's cleanliness met your expectations and that our location made it convenient for you to explore the surrounding attractions. We are proud to be situated in a prime area that allows our guests to visit iconic sites such as the Eiffel Tower and the Champs Elysées with ease.We look forward to welcoming you back for another pleasant stay in the near future. Warm regards,

8/10 Good

EDITHA

Stayed 3 nights in Feb 2024
Response from Manager on 24 Mar 2024
Dear Editha,Thanks for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back to our hotel in the future. Kind regards,

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Manager on 27 Feb 2024
Chère Sandra,Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction fait notre plus grande source de motivation.Ce serait un plaisir de vous revoir pour une expérience tout aussi positive. Cordialement,

8/10 Good

Robert

Stayed 4 nights in Feb 2024
Response from Manager on 24 Mar 2024
Cher Robert,Nous sommes ravis que votre séjour se soit globalement bien déroulé.Nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement.Bien à vous,

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Manager on 6 Feb 2024
Dear Caitlin,Thank you for such a positive review.It is rewarding to know that you had such a pleasant experience with us.It would be a pleasure to have you return on a future occasion.Best wishes,

10/10 Excellent

Ehsun Mohammed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great service. The furniture in the rooms looks very used.
Stayed 2 nights in Jan 2024
Response from La direction on 2 Feb 2024
Dear Mohammed, Thank you for reviewing your stay at our hotel.We're thrilled to hear that you appreciated the dedication and service of our staff. It's wonderful to know that the cleanliness of our rooms met your 100% satisfaction. We acknowledge your comment regarding the furniture, and would like to inform you that we are in the process of renovating our rooms, which will soon include 20 newly updated spaces to enhance the comfort and experience of our guests.We hope to welcome you back. Best wishes,La direction

8/10 Good

JANEEN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All round good property
Stayed 5 nights in Jan 2024
Response from La direction on 2 Feb 2024
Dear Janeen, Thank you so much for these kind comments about your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to welcome you again. Best regards,La direction

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location! Would not stay anywhere else even though they need to improve Internet wifi and safes are required in the rooms. Breakfast was really good with plenty of variety from omelettes, lovely cold cuts, tasty baguettes, cereals, yoghurts and pastries.This is a hidden gem that will get my business again.
Stayed 3 nights in Jan 2024
Response from Manager on 23 Jan 2024
Dear John,Thank you for taking the time to share your thoughts with us.We're thrilled to hear that our prime location made your stay in Paris memorable and that our breakfast selection started your days on a delightful note. It's rewarding to know that our variety of offerings, including omelettes and pastries, met your expectations. Regarding your concerns, we truly regret to hear about your experience with the Wi-Fi and the in-room safes. While our rooms are indeed equipped with safes for your convenience, we acknowledge that there may be room for improvement in our services and we take your feedback seriously. Rest assured that we are always working to enhance our guest experience.We hope to have the opportunity to welcome you back.With very best wishes,

6/10 Okay

Srinivasa

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I stayed at Elysees Union Hotel for 8 ngts in Jan 2024. The hotel was neat and very centrally located (minutes to Eiffel Tower, Champs Elysees, two metro stations etc.). The staff generally were very friendly and helpful. However the wifi was almost non-existent and the housekeeping was not great (we were't given enough towels, soaps, tissues, etc. and we had to constantly request these on a daily basis). Apart from this, the hotel was very good. SG
Stayed 8 nights in Jan 2024
Response from La direction on 2 Feb 2024
Dear Srinivas,Thank you for taking the time to share your review.We're thrilled to hear that our central location provided you with the convenience you needed to explore the iconic sights of Paris. It's also great to know that our staff made a positive impression with their friendliness and helpfulness. However, we're sorry to hear about the challenges you faced with the Wi-Fi and the housekeeping service. Rest assured, we are committed to providing exceptional service and amenities, including reliable internet access and sufficient room provisions for our guests.We hope to welcome you back on future occasions.Best wishes,La direction

8/10 Good

Telf

Travelled with family
Liked: Staff & service
Disliked: Amenities
Location is everything - and its perfect if you want to see the eiffel tower right outside the front doors The hotel is under renovations, so our floor smelled of strong fresh paint, and the banging starts around 7 - 8 am. The staff are amazing! the continental breakfast is wonderful! but the hotel is very outdated - room smelled like mold, but can see where they are making improvements to upgrade it.
Stayed 2 nights in Jan 2024
Response from Manager on 20 Jan 2024
Dear Telf,Thank you for taking the time to share your experience with us.We're thrilled to hear that our location served you well for enjoying the iconic views of the Eiffel Tower. It's also wonderful to know that our team made a positive impact on your stay, and we appreciate your kind words about our continental breakfast. Regarding the ongoing renovations, we apologize for any inconvenience caused by the fresh paint smell and for any noise. Our team is working diligently to enhance our guestrooms, and we're excited for you to experience our updated accommodations on your next visit. We regret to hear about your concern regarding the room odor and want to assure you that maintaining a clean and comfortable environment is a top priority for us. Please know that all feedback is important as it helps us to continuously improve our guest experience.We look forward to welcoming you back in the future for an even more enjoyable stay. Warm regards,

8/10 Good

Andrzej

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from La direction on 11 Jan 2024
Dear Andrzej,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to a return visit from you in the future.Best wishes,La direction

8/10 Good

Katie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Manager on 17 Dec 2023
Dear Katie,Thank you for sharing your opinion of your stay with us.We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.We look forward to welcoming you again soon.Best wishes,

4/10 Poor

Christine A

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff unfriendly, no parking, and construction ongoing early morning.
Stayed 1 night in Dec 2023

10/10 Excellent

Yvette, Pittsburgh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This combination traditional/Art Deco style property is updated and comfortable. Our room was spacious, and the bathroom was huge with hot (maybe a little too hot) water. There is a lovely courtyard, 2 nice salons, the breakfast is great and lasts until 11:00. Step outside, look left, and there she is...the Iron Lady. 10 minute walk to Champs Elysees.
Stayed 4 nights in Dec 2023
Response from La direction on 8 Dec 2023
Dear Yvette,Thank you very much for this kind review of your stay.We're thrilled to hear that the spaciousness of your room and the grandeur of the bathroom added to your comfort during your stay. It's wonderful that you enjoyed the peaceful ambiance of our courtyard and salons as well as our breakfast offerings. We're also delighted that the proximity to the Eiffel Tower and Champs Elysees was convenient for your visit. However, we noted your comment regarding the water temperature and will ensure our maintenance team is aware to prevent any discomfort for our future guests.It would be a pleasure to welcome you back. Best wishes,La direction

4/10 Poor

Ekaterine

Travelled with family
Disliked: Amenities, property conditions & facilities
The location of this property is outstanding. 15-minute easy walk to the Eiffel Tower, 5-7 min walk to the Arch, 5-minute walk to the subway, and there are several great cafes nearby. I mean you leave this hotel and you are right in the center of it all. The hotel is very old and I could tell they were renovating because the banging noise was a bit too much. They did not change bed sheets for all three nights. The cleaners just cleaned the bathroom and vacuumed. There were very old toilets and showers with minimal, very basic toiletry. If you like luxury, this is not the hotel for you, but if you are planning to be outdoors all day and want a cheap hotel stay then this is the place.
Stayed 3 nights in Nov 2023
Response from La direction on 8 Dec 2023
Dear Katerine,Thank you for taking the time to share your feedback.We are delighted to hear that you found our location central and convenient for exploring Paris's iconic landmarks and accessing the subway.Regarding the renovation, we are indeed in the process of updating our rooms to enhance our guests' experience, and we regret any disturbance this has caused. We appreciate your understanding. Our housekeeping standards typically include daily service, and we apologize if there was any oversight in refreshing your bed linen; this is certainly not indicative of our usual practices. We also understand that our historical building's charm may not align with modern luxury preferences, and we are committed to maintaining the balance between classic Parisian character and contemporary comfort.We are grateful for your acknowledgment of our property's value and suitability for guests who spend most of their time enjoying the city.We hope to see you in the future. Kind regards,La direction

10/10 Excellent

Gaby Bonet

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my first time in Paris!! Hotel was amazing.
Stayed 3 nights in Dec 2023
Response from Manager on 17 Dec 2023
Dear Gaby,Thank you for this positive review.It's wonderful to know that the cleanliness of our rooms, the condition of our establishment, and the service provided by our team met your expectations. Our staff works diligently to maintain high standards and ensure a comfortable stay for all our guests. We're glad that these efforts contributed positively to your experience.We look forward to welcoming you again soon.Best wishes,

2/10 Terrible

ANNA

Travelled with family
Elevator was out of service for 2 days out of 4
Stayed 4 nights in Nov 2023
Response from Manager on 26 Nov 2023
Dear Anna,We appreciate you taking the time to share your feedback with us.We are truly sorry to hear about the inconvenience you experienced with the elevator. Please rest assured that the availability of our lift is typically consistent, and such interruptions are rare. We understand that room cleanliness and overall hotel condition are crucial aspects of your stay, and we are committed to maintaining high standards in these areas. Our team is dedicated to providing excellent service, and we will use your comments as an opportunity to improve.We hope to have the opportunity to welcome you back in the future for a more seamless experience.Warm regards,

6/10 Okay

Shafia

Travelled with family and small children
Liked: Cleanliness, staff & service
The front desk person was friendly, but the elevator wasn't working on the first floor. They said it would work from the second floor, but since our room was on the first floor, it was challenging to carry our luggage upstairs with bad knees. Someone stole my phone across the street, it was not a safe area, definitely not recommend anyone staying there.
Stayed 1 night in Nov 2023
Response from Manager on 26 Nov 2023
Dear Shafia,Thank you for reviewing your recent stay.We're glad to hear that you found our staff friendly and appreciated the cleanliness of our room. Our team strives to provide exceptional service and maintain high standards of cleanliness.Our elevator services all floors above ground level, and we are always ready to assist guests with their luggage to ensure a comfortable experience. We regret to hear about your experience outside the hotel; while the area is generally known for its safety and prestige, we understand that such incidents can occur and we always advise guests to be vigilant with their personal belongings. We hope that the positive aspects of your stay will encourage you to consider us again in the future.We do hope that you will return on another occasion. Best regards,

6/10 Okay

Lee

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Staff great but few disappointments!!!
Staff firstly were amazing and thank you. However, the TV didn’t work and they tried sorting but took a while so left them to it. Came back from dinner and wasn’t sorted and nobody told us anything. Toilet stunk of foul waste, had to close the door to the bathroom to help stop the smell. Thought it was a cleaner they use but it wasn’t it turns out. Couldn’t see any blockages so not sure why the smell but for 1 night we just felt we would leave it. Lift from ground floor to first floor didn’t work so not great with a buggy and a 1 year old. Rooms generally nice. Buffet breakfast was very good. Communication on the tele situation could have been better but maybe staff handover was where that went wrong. Rooms didn’t have cots and hotel don’t supply so not sure why it allowed me to book when I selected family hotels. Away staff and breakfast helped prop up the rating for me. Please sort the poo smell. P.S. lovely view of the Eiffel Tower from the front door of hotel.
Stayed 1 night in Nov 2023
Response from La direction on 8 Dec 2023
Dear Lee, Thank you for taking the time to share such a valuable review.We're delighted to hear that our team made a positive impression and that you enjoyed the splendid view of the Eiffel Tower just outside our doors. It's also gratifying to know that our buffet breakfast met your expectations, offering a delightful start to your day. However, we truly regret to hear about the issues you encountered with the TV and the unpleasant odor in the bathroom. Please rest assured that we have a maintenance team dedicated to resolving such issues promptly, and we apologise for any oversight in communication during your stay. Regarding the lift, we do have a small elevator servicing the hotel, and we apologise for any inconvenience caused if it was temporarily out of service. We also understand the challenges of traveling with young children and are sorry for any misunderstanding regarding the availability of cots, as we do provide them at no extra cost. We appreciate your feedback as it is crucial for us to improve our guest experience.Nevertheless, it's great to know you found your room comfortable overall.We hope to welcome you back. Best wishes,La direction

10/10 Excellent

Alexandre

Stayed 7 nights in Nov 2023
Response from La direction on 8 Dec 2023
Cher Alexandre,Merci pour votre sympathique commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,La direction

10/10 Excellent

Christina

Stayed 10 nights in Sep 2023
Response from Manager on 3 Dec 2023
Chère Christina,Merci d'avoir pris le temps de rédiger ce charmant commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons vous revoir très bientôt pour un séjour tout aussi réussi.Bien à vous,

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very polite professional & helpful-no complaints at all Hotel was adequate, clean & tidy but in need of updating. Room was very hot, unfortunately the air conditioning was out of service. Pleasantly surprised that the mini bar cost were very reasonable. Quite noisy outside at night, but it may have been a one off & it’s not the hotels fault. Breakfast service was fine, just continental but plentiful & well presented.
Stayed 3 nights in Oct 2023
Response from Manager on 7 Nov 2023
Dear Andrew,Thank you for this review of your recent stay.We are delighted that you found our team polite, professional, and helpful. It's also great to know that you appreciated the cleanliness of our hotel and the reasonable prices of our minibar. We take pride in providing a comfortable and enjoyable stay for our guests.We apologise for the inconvenience caused by the air conditioning being out of service during your stay. We understand how important it is to have a comfortable room temperature, and we have individual air conditioning controls in each room to ensure this. We also appreciate your feedback regarding the noise outside and will consider it for future improvements. As for breakfast, we're glad you found it plentiful and well-presented, and we offer a range of options, including eggs and omelettes for an additional charge.We hope to have the opportunity to welcome you back for an even better stay in the future. Warm regards,

8/10 Good

Karon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a family room for the six of us staying in Paris for a sophisticated hen party. Hotel was just a base for us but can not fault it
Stayed 1 night in Nov 2023
Response from La direction on 7 Nov 2023
Dear Karon,Thank you for this kind review about your recent visit.We are delighted that our hotel served as a comfortable base for your sophisticated hen party. It's great knowing that you found our family room suitable for your group of six.We look forward to welcoming you back on a future visit.Kind regards,

10/10 Excellent

Lisette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely recommend!
Great hotel for the value and the location is amazing. Would definitely stay again.
Stayed 1 night in Oct 2023
Response from Manager on 5 Nov 2023
Dear Lisette,Thank you for this kind feedback concerning your visit.We are thrilled to hear that you found great value in your stay and appreciated our amazing location. It's fantastic to know that the room's cleanliness and comfort met your expectations, contributing to a pleasant stay.We also appreciate your feedback on our service, and we will continue to strive for excellence in this area. Thank you once again for your kind words and recommendation.We look forward to welcoming you back.Kind regards,

2/10 Terrible

Jonathan, Macungie

Travelled with partner, Travelled with group
Disliked: Cleanliness, property conditions & facilities
We were given a terrible room - window that looked directly into a wall, so no sunlight got into the room. Construction going on, so hotel was dirty and noisy starting at 8am - drilling sounded like it was right in our room. We left after 1 night but they still charged us for 2 nights and would not refund our money even though the property/room was unacceptable.
Stayed 4 nights in Oct 2023
Response from La direction on 17 Nov 2023
Dear Jonathan,Thank you for taking the time to share your experience at our hotel.We apologize for the inconvenience you faced during your stay. Our hotel offers a variety of rooms with different views, and we would have been more than happy to change your room if requested. We understand that the ongoing renovations may have caused some disturbance, and we assure you that this is a temporary situation aimed at improving our facilities. We have granted a partial refund as a gesture of goodwill, even though you had booked a non-refundable rate. We hope you understand that we are doing our best to enhance our guests' experience.We hope to have the opportunity to welcome you back in the future and provide you with a better experience. Kind regards,La direction

2/10 Terrible

Amit

Disliked: Cleanliness, staff & service, property conditions & facilities
We booked this hotel for 4 nights and had to leave after 1 day as the property had construction going on with noise all the time! The rooms were really small with no Air control so the rooms got very HOT and unbearable. They asked us to open windows but we couldnt as it was very noisy! so we suffocated. Also the manager told us that they would refund the remainder of our booking and after we left, they still charged us! Fraud! Do not stay at this hotel at all cost!
Stayed 4 nights in Oct 2023
Response from La direction on 26 Oct 2023
Dear Amit,Thank you for taking the time to share your feedback,We are sorry to learn about the issues you faced during your stay.Regarding the room temperature, our hotel is equipped with individual controls. Guests can adjust the temperature according to their preference and this was set by the previous guest, it just needed to be modified. Our team are always on hand to assist if needed. We apologize for any inconvenience this may have caused you.We are concerned about the refund issue you mentioned. Our cancellation policy allows for refunds when guests check out earlier and we can confirm that you have been refunded.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards,La direction

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money - will reccomend.
We did not spend much time in the hotel as we were out and about most of the time. The location of the hotel is perfect, fairly close to most of the attractions, and surrounded by good restaurants. The hotel can be easily reached from CDG by using the metro system. It can be done with 2 metros and including about 600m of walking, within maybe 90 minutes. Staff was corteous. Rooms are small but was fine for our purpose. There is a little bar fridge as well.
Stayed 4 nights in Oct 2023
Response from Manager on 24 Oct 2023
Dear Michael,Thank you for commenting on your stay.We are delighted to hear that you found our location to be perfect and appreciated the proximity to attractions and restaurants. It's great to know that you were able to easily reach our hotel from CDG airport using the metro system. We're also glad that our staff provided courteous service during your stay.We understand that the room size was not as spacious as you might have preferred, but we hope it was comfortable enough for your needs. It's nice to know that you found the mini bar fridge in the room to be a useful amenity. We appreciate your recommendation and are glad that you found our hotel to be good value for money.We hope to have the pleasure of welcoming you back on your next visit to Paris. Kind regards,

8/10 Good

ANTOINETTE

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good hotel. If you’re looking for all the bells and whistles this is not the hotel for you. Hotel is clean but could use some updating around the crown molding and such. Shower is really a tub bath with a quarter of a shower door so you have to be careful when showering not to get water on the floor. DON’T GET THE BREAKFAST OPTION!!! Not worth it. Breakfast was cold cuts and packaged cheese, crackers, yogurt…save your money. There’re plenty of restaurants in the area that you can get a nice warm breakfast for a reasonable price. Nice staff, can’t remember the night front desk guy’s name but he was friendly. Victor the day guy was ok, not mean but not friendly, he’s all business. Area was safe and close to train station. Hotel is within walking distance of Arc de Triumph and Champs de Elysees. I would definitely recommend hotel and would stay there again.
Stayed 4 nights in Sep 2023
Response from La direction on 18 Oct 2023
Dear Antoinette,Thank you for your recent stay and for taking the time to leave a review.We are glad to hear that you found our hotel clean and appreciated the friendliness of our staff. Our location in the heart of the prestigious 16th arrondissement is indeed ideal for exploring Paris, with the Arc de Triomphe, Champs de Elysees, and Eiffel Tower all within walking distance.We appreciate your feedback regarding the breakfast and understand that it may not have met your expectations. Our continental buffet breakfast offers a variety of options, but we will take your comments into consideration for future improvements. We apologize for any inconvenience caused by the shower design in your room, and we will look into possible solutions to enhance our guests' experience. We are continuously working on maintaining and updating our hotel, and your feedback is valuable in this process.We hope to have the opportunity to welcome you back for an even better stay in the future. Best regards,La direction

4/10 Poor

Alex

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
On the positive note, the gentleman we dealt with at night was FANTASTIC. Super friendly, fluent in multiple languages and helped us with navigation and booking our cab to the airport. However the bad things were HORRIBLE. We didn't check in till almost 11pm due to our flight in and arrival to hotel which meant it was late when we went to sleep. At like 815am we are LOUDLY woken up by someone using a sledgehammer on the other side of our wall to the point where it was shaking the walls and curtain and if inside bathroom you couldn't keep the door shut to the loud sounds. We were then told construction would happen daily from 8am-5pm and to deal with it and have a free breakfast for one day for the troubles (we didn't use it as we had plans). Other than that the day manager at the desk just brushed it off. They were legit on the other side of our window and we could see them hammering the walls. No signage or anything in the hotel to state that there was construction or anything. Second night in and we slept in after staying out and exploring the city when we quickly wake up and jump out of bed as someone not only unlocked our door but walked into the room. This wasn't at like 2pm either as it was just around 10am. After madly going to the front desk and asking who and how someone got into our room the front desk, who seemed annoyed at my concern, told me it was the manager wanting to see the construction and since no one opened they let themselves in. Wouldn't recommend.
Response from La direction on 20 Oct 2023
Dear Alex,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that our night staff provided excellent service and assistance during your stay. Our team is committed to ensuring a pleasant and comfortable experience for all our guests.We apologize for the inconvenience caused by the construction noise during your stay. We are currently undergoing renovations on several floors, and indeed, there may be some noise during the day. We understand how this could have disrupted your rest, and we appreciate your understanding. We also apologize for the incident where a staff member entered your room without permission. This was an oversight, and we will address this issue with our team to ensure it does not happen again. Your privacy and comfort are our top priorities.We hope to have the opportunity to welcome you back in the future for an improved experience. Kind regards,La direction

8/10 Good

Denah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect!! The front desk was personable and very helpful. My only complaint is the cleaning staff. We stayed for 4 days and each day when we returned, the maids always left dirty glasses and ice buckets that were supposed to be returned to the bar. Overall, a very nice place to stay
Stayed 4 nights in Oct 2023
Response from La direction on 11 Oct 2023
Dear Guest,Thank you so much for your kind review.We are thrilled to hear that you found our location perfect and our front desk staff personable and helpful. Our team strives to provide exceptional service to all our guests, and we are glad that we were able to meet your expectations in that regard.However, we apologize for the inconvenience caused by the cleaning staff regarding the dirty glasses and ice buckets. We appreciate your feedback and will address this issue with our housekeeping team to ensure that it does not happen again in the future.We look forward to seeing you again.Kind regards,La direction

6/10 Okay

Curtis

Travelled with partner
Liked: Staff & service
Disliked: Amenities
I gave this hotel an average rating (stayed here 5 nights) as it is average with other hotels in this price point. Paris hotel rooms / bathrooms are very small and very expensive for what you get. The staff was friendly and helpful, breakfast was good (exactly the same every day), housekeeping was hit or miss (things often forgotten or unfinished), the Wi-Fi is terrible - so bad they shouldn’t be able to say they offer Wi-Fi. It is barely operational most of the time and I even tried it in common areas. So, overall, it’s an average Paris hotel with a mix of good and bad.
Stayed 6 nights in Oct 2023
Response from La direction on 11 Oct 2023
Dear Curtis, Thank you for taking the time to review your stay.We are glad to hear that you found our staff friendly and helpful, and that you enjoyed our breakfast selection. Our team strives to provide a pleasant stay for all our guests, and your kind words are much appreciated.We apologize for any inconvenience you may have experienced with the housekeeping and Wi-Fi during your stay. We understand the importance of a reliable internet connection and will look into improving this aspect. As for the room size, our hotel offers various room types with different sizes to cater to our guests' preferences. We would be happy to assist you in selecting a more spacious room for your next visit. Please note that our hotel is located in a historic 19th-century building, which may contribute to the size of the rooms and bathrooms.We look forward to welcoming you back in the future.Best regards,La direction

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from La direction on 12 Oct 2023
Dear David,Thank you for sharing your review.We are sorry that we did not meet the high standards expected of us on this visit. Please don't hesitate to let us know at the time so that we may take action. We have, nevertheless, addressed this issue with our housekeeping team.We have also taken note of your comments regarding the bathroom and will be assessing the situation.We hope you will consider staying with us again in the future. Best regards,La direction

8/10 Good

Elleana

Stayed 2 nights in Oct 2023
Response from La direction on 24 Oct 2023
Dear Leana,Thank you for sharing your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future visit.Kind regards,La direction

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing space and amazing location
Stayed 1 night in Sep 2023
Response from Manager on 2 Oct 2023
Dear Susan,Thank you for taking the time to let us know your opinion of your recent stay.We are proud of our prime location in the heart of the prestigious 16th arrondissement of Paris, which offers easy access to iconic attractions like the Eiffel Tower and the Champs Elysées.Once again, thank you for your kind words and we hope to welcome you back in the near future.Best wishes,

8/10 Good

Joanne

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Manager on 18 Sept 2023
Dear Joanne,Thank you for this great feedback about your recent stay.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back on a future occasion. Best wishes,

10/10 Excellent

Ping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the location! Everything is very nice inside the hotel too!
Stayed 1 night in Sep 2023
Response from Manager on 12 Sept 2023
Dear Ping,Thank you very much for this kind review of your stay.We are delighted to hear that you appreciated our prime location in the heart of the prestigious 16th arrondissement of Paris. It's great to know that you found the hotel's interior to be very nice as well. Our team works hard to maintain a clean and comfortable environment for our guests, and your kind words are truly appreciated.We look forward to welcoming you again. Best regards,

8/10 Good

Mihir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay at Elysees. Plus are walkable from Trocadéro, close to metro stations, few rooms with Eiffel Tower view, and a really good breakfast buffet. Only downside is the room size for the price we paid. The rooms are really small but I guess that’s what you get in Paris.
Stayed 3 nights in Aug 2023
Response from La direction on 28 Sept 2023
Dear Mihir,Thank you for taking the time to share your review.We are delighted to hear that you appreciated our convenient location near Trocadéro and metro stations, as well as the beautiful view of the Eiffel Tower from some of our rooms. It's great to know that you enjoyed our breakfast buffet, which offers a variety of options to start your day right.We understand that you found the room size to be smaller than expected. Indeed, our rooms vary in size, and the dimensions are reflective of the typical Parisian architecture. We apologize for any inconvenience this may have caused during your stay. For future visits, we recommend considering our two-bedroom apartments, which provide more space and additional amenities such as a fully equipped kitchenette.We all hope to welcome you back on a future visit. Kindest regards,La direction

10/10 Excellent

Engy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More Than Excellent !!
The family suite was perfect for our family of 5. The staff are friendly, very professional and speak multiple languages. The luggage drop off service is a huge plus. Perfect location. Everything was great.
Stayed 3 nights in Aug 2023
Response from Manager on 4 Sept 2023
Dear Guest,Thank you for your kind review.We are thrilled to hear that our family suite was perfect for your family of 5 and that you found our staff friendly, professional, and multilingual. It's great to know that you appreciated our luggage drop-off service and the prime location of our hotel.We are always striving to provide the best possible experience for our guests, and your kind words serve as a testament to our efforts.We look forward to welcoming you back.Best wishes,

10/10 Excellent

seyed Mohamad

Stayed 1 night in Aug 2023
Response from Manager on 18 Sept 2023
Dear Mohamad,Thank you for sharing your kind review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back again in the future. Best wishes,

10/10 Excellent

Aneil, Metuchen

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in between the Arc and a short walk to the tower. Enjoy !
Stayed 5 nights in Aug 2023
Response from Manager on 28 Aug 2023
Dear Guest,Thank you for your review.We are thrilled to hear that you appreciated our excellent location, situated conveniently between the Arc de Triomphe and the Eiffel Tower. It's always a pleasure to know that our guests can easily access the city's iconic attractions during their stay with us.We look forward to welcoming you back.Best wishes,

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, perfect location.
Stayed 3 nights in Aug 2023
Response from La direction on 26 Aug 2023
Dear Megan,Thank you for sharing your review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back. Best regards,La direction

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded expectations. I just wanted a room that I could comfortably sleep in while touring Paris. The bed was extremely comfortable, the shower was hot, the air conditioning worked great, and the staff was friendly and professional. There was a US plug outlet in the wall. It was a quick walk to the Arc de Triumph. I didn't expect this level of comfort for what I was paying.
Stayed 3 nights in Aug 2023
Response from La direction on 11 Aug 2023
Dear David,Thank you for this high rating.Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves.It is a pleasure to know that our strategic location helped make your stay enjoyable.We look forward to a return visit from you in the future.Best wishes,La direction

4/10 Poor

Orlando

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from La direction on 10 Aug 2023
Dear Orlando,Thank you for taking the time to review your stay.We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be considering it.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,La direction

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third time staying at Elysees Union in the past 10 years. I love the quietness of the area as well the 5-10 minute walk in either direction to the Palais de Chaillot for amazing views of the Eiffel Tower and the Arc de Triomphe. The metro is only one block away so the convenience of travel is definitely worthwhile. Highly recommend! The staff at the front desk are extremely helpful at any time of day as well.
Stayed 5 nights in Aug 2023
Response from La direction on 10 Aug 2023
Dear Tracy,Thank you for taking the time to leave your review.We are thrilled to hear that you enjoyed your third stay with us and appreciate the quietness of our location in the prestigious 16th arrondissement. It's great to know that you find the proximity to Palais de Chaillot, Eiffel Tower, Arc de Triomphe, and the metro station convenient for your travels. Our team takes pride in providing excellent service, and we are glad that our front desk staff were extremely helpful during your stay.It would be a pleasure to welcome you again. Best regards,La direction

2/10 Terrible

Romeo

Stayed 3 nights in Aug 2023

2/10 Terrible

Sahab

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is outdated , Worn out & cold . We could never fix the air conditioning temperature. It was very cold at night . Bathroom was from 40-50 years ago . I don’t think it ever got renovated. Location was great though. Staff were nice .
Stayed 4 nights in Jul 2023
Response from La direction on 10 Aug 2023
Dear Guest,Thank you for taking the time to provide this feedback.We are delighted to hear that you appreciated our prime location and found our staff to be nice. Our team works hard to ensure a pleasant stay for all our guests. We regret to learn that you were not satisfied with the air conditioning and the bathroom in your room. Our air conditioning system allows individual regulation, and we also provide separate heaters and extra fans upon request. We apologize for any inconvenience you may have experienced. Regarding the bathroom, we would like to inform you that our latest renovations took place in 2019, and we are continuously working on improving our facilities. We appreciate your feedback and will take it into consideration for future improvements.We hope to be able welcome you back on a future visit. Kind regards,La direction