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Reviews of Sonesta ES Suites Orlando - International Drive

3.5 out of 5
Sonesta ES Suites Orlando - International Drive
8480 International Drive, Orlando, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 601 out of 1000 reviews" "
Rating 8 - Good. 231 out of 1000 reviews" "
Rating 6 - Okay. 88 out of 1000 reviews" "
Rating 4 - Poor. 45 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eliezer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay!
Stayed 3 nights in Apr 2024
Response from Sonesta ES Suites on 12 Apr 2024
Thank you for the great review!

8/10 Good

karen margaret

Travelled with family
Liked: Cleanliness, staff & service
great location. nice staff
Stayed 14 nights in Mar 2024
Response from mfleetwood on 10 Apr 2024
thank you for being our guest.

10/10 Excellent

Ovi

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Mar 2024
Response from Sonesta ES Suites on 3 Apr 2024
Thank you for the great review.

10/10 Excellent

pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice. Very spacious and clean
Stayed 1 night in Mar 2024
Response from mfleetwood on 2 Apr 2024
Thank you for being our guest. We appreciate you.

10/10 Excellent

Shreena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location the spacious rooms
Stayed 2 nights in Jan 2024
Response from Sonesta ES Suites on 30 Mar 2024
Thank you for the great review

8/10 Good

Lila

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Mfleetwood on 22 Mar 2024
Thank you for being our guest

10/10 Excellent

Jorge

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at Sonesta..!! Very conveniently located. Steps to ICON Park, mini golf, shopping and dining. Highly recommended, will be back. Thank you.!
Stayed 4 nights in Mar 2024
Response from Mfleetwood on 18 Mar 2024
Thank you for being our guest

10/10 Excellent

Jacqueline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful I enjoy my stay at the suite
Stayed 2 nights in Mar 2024
Response from Mfleetwood on 18 Mar 2024
Thank you for being your guest

10/10 Excellent

Anthony

Stayed 3 nights in Mar 2024
Response from Sonesta ES Suites Orlando on 8 Apr 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Jaimie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent. It is very close within walking distance to different shops and restaurants, super convenient. This is my second time staying here.
Stayed 1 night in Mar 2024
Response from mfleetwood on 15 Mar 2024
Thank you for being our guest.

10/10 Excellent

Glenn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property is quiet. No frills. Could use some more things do buy in lobby(beers,drinks and snacks). We will definitely return when coming to orlando. We stayed in 2 bed w 2 full bath and kitchen
Stayed 7 nights in Mar 2024
Response from Mfleetwood on 11 Mar 2024
Thank you for being our guest

6/10 Okay

Michael, Greer

Stayed 1 night in Mar 2024
Response from mfleetwood on 1 Apr 2024
Thank you for being our guest.

10/10 Excellent

Jarleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mfleetwood on 11 Mar 2024
Thank you for being our guest

10/10 Excellent

Tabitha

Stayed 2 nights in Mar 2024
Response from mfleetwood on 29 Mar 2024
thank you for being our guest.

10/10 Excellent

Whitney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
While the area was loud, it was super entertaining and easy to get around! The staff was very friendly and the room was spacious and clean, if some parts were a little worn.
Stayed 1 night in Mar 2024
Response from Sonesta Suites on 7 Mar 2024
Thank you for the great review!

8/10 Good

Marcia

Stayed 4 nights in Mar 2024
Response from Mfleetwood on 26 Mar 2024
We appreciate you. Thank you for staying with us

10/10 Excellent

Kim

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful motel with lots of space. Stayed in the 2 bed/2 bath suite with full kitchen. Lots of room. Very convenient to everything you need. Room facing Icon Park was a little loud until the park closed.
Stayed 1 night in Feb 2024
Response from mfleetwood on 1 Mar 2024
thank you for being our guest.

4/10 Poor

Lee, Stonehaven

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were lovely but the property did not meet out expectations! All rooms had a terrible, musty smell. 1st room - no heating, sink no draining 2nd room - heating not working 3rd room - not very clean with faulty doors. I would strongly check out another property as this place looks okay from the outside, but the rooms are very dated and not the cleanest…
Stayed 4 nights in Feb 2024
Response from Sonesta ES Suites on 25 Feb 2024
Thank you for your review, your opinion matters to us and we will use it to improve on your next stay with us.

10/10 Excellent

Darlene Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great , looking forward to our trip next year
Stayed 9 nights in Feb 2024
Response from Sonesta Suites on 23 Feb 2024
Thank you for the review!

10/10 Excellent

Cheryll

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel
Stayed 1 night in Feb 2024
Response from Sonesta Suites on 21 Feb 2024
Thank you for your review!

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
easy check in, beds were comfortable
Stayed 1 night in Feb 2024
Response from Sonesta ES Suites on 20 Feb 2024
Thank you for the great review.

8/10 Good

Veronique

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 9 nights in Dec 2023
Response from mfleetwood on 16 Feb 2024
thank you for being our guest.

10/10 Excellent

Demaris

Travelled with family
Liked: Cleanliness, staff & service, amenities
Only problem one of the elevators was not working
Stayed 1 night in Jan 2024
Response from mfleetwood on 15 Feb 2024
thank you for being our guest. I'm sorry 1 of our 4 elevators was not functioning properly. We have since had it corrected by the vendor.

10/10 Excellent

Wadley

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Feb 2024
Response from Sonesta ES Suites on 13 Feb 2024
Thank you for the review

10/10 Excellent

Laura

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great centered location and family friendly.
Stayed 3 nights in Feb 2024
Response from Sonesta ES Suites on 13 Feb 2024
Thank you for the review.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Sonesta ES Suites on 13 Feb 2024
Thank you for the review.

10/10 Excellent

Genita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this property. The nice lady that checked me in was amazing and the guy that checked me out was awesome as well. The property is well kept. Nice room with great view of icon park. The pool and hot tub was great. I will definitely be back. Thank Soneta 👍
Stayed 2 nights in Feb 2024
Response from Sonesta ES Suites on 4 Feb 2024
Thank you for the great review!

2/10 Terrible

Andrew

Travelled with family
Disliked: Cleanliness, staff & service
The staff was pretty incompetent to say the least. Management needs a refresher course on problem solving and conflict management.
Stayed 2 nights in Feb 2024
Response from Sonesta ES Suites on 4 Feb 2024
Thank you for your feedback, your opinion matters and we will use this to improve your experience on your next stay with us.

10/10 Excellent

Terald, Tampa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice!
Stayed 1 night in Feb 2024
Response from Sonesta ES Suites on 4 Feb 2024
Thank you for the great review!

6/10 Okay

Meghan

Travelled with family
Location is very convenient to Orange County Convention Center and across the street from the Point entertainment area with a lot of shopping and dining. The room had a strong, unpleasant odor. No bedding was provided for the pullout sofa so when we got to the room at 12:30am we had to go back down to the front desk to ask for it. The sheets that they brought were ripped but we were too tired to go ask for more. The room was adequate for our family of 8 for the one night we stayed.
Stayed 1 night in Jan 2024
Response from Sonesta ES Suites on 29 Jan 2024
Thank you for your review. Your opinion is important to us and we will use it to improve on your next stay with us.

10/10 Excellent

richard, Pompano beach

Stayed 1 night in Jan 2024
Response from Mfleetwood on 22 Mar 2024
Thank you for being our guest

10/10 Excellent

Bethany

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean suite with everything we needed. The location was convenient and walkable to restaurants and shops.
Stayed 1 night in Jan 2024
Response from Sonesta ES Suites on 28 Jan 2024
Thank you for the great review!

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Sonesta ES Suites on 23 Jan 2024
Thanks for the great review.

10/10 Excellent

Bonnie Southida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from mfleetwood on 17 Jan 2024
thank you for being our guest. come back and visit soon.

10/10 Excellent

JEANETTE

Stayed 2 nights in Jan 2024
Response from mfleetwood on 31 Jan 2024
thank you for being our guest

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome 1 night get away
Clean and comfortable, staff was very friendly, beds are comfortable. Easy access with 4 - elevators in each corner with locking gates to make you feel safe. Great location on I-drive.
Stayed 1 night in Jan 2024
Response from mfleetwood on 9 Jan 2024
thank you for being our guest. come back and visit soon.

6/10 Okay

Melissa

Travelled with family and small children
Disliked: Staff & service
We were left a bit disappointed with our stay as this hotel was getting great reviews. Howevrt, i must say the room we stayed was a bit dated and the bathroom and shower area was not too clean. Staff was average with customer service. We also had an incident where some bags were mistakenly left outside our room door for a couple mins and was stolen. The situation was not handled to the best in our opinion and we felt we were being pushed around and dismissed. Best thing about the hotel is the location. No other reason would we stay here.
Stayed 7 nights in Dec 2023
Response from Sonesta ES Suites on 8 Jan 2024
Thank you for your review. We value your opinion and will use your review to better serve you on your next stay with us.

8/10 Good

VIJAI

Stayed 2 nights in Jan 2024
Response from Sonesta ES Suites on 28 Jan 2024
Thank you for the great review!

10/10 Excellent

JENNIFER

Stayed 4 nights in Dec 2023
Response from Sonesta ES Suites on 28 Jan 2024
Thank you for the great review!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sonesta ES Suites on 8 Jan 2024
Thank you for the great review

10/10 Excellent

Randy

Travelled with family, Travelled with family and small children
Liked: Amenities
Stayed 5 nights in Dec 2023
Response from Sonesta ES Suites on 8 Jan 2024
Thank you for the great view

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, staff, and location
Hotel was clean and comfortable and the staff were super friendly and helpful! The location is right across the street from Icon Park so we were able to walk to all the activities. Would definitely stay here again!
Stayed 1 night in Dec 2023
Response from Sonesta ES Suites on 7 Jan 2024
Thank you for the great review!

10/10 Excellent

Sebrin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay ...friendly staff
Stayed 4 nights in Dec 2023
Response from Sonesta ES Suites on 7 Jan 2024
Thank you for the great review!

10/10 Excellent

chris

Stayed 1 night in Dec 2023
Response from Sonesta ES Suites on 2 Jan 2024
Thank you for the great review! We look forward to your next stay with us.

8/10 Good

JEAN ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect!
Stayed 3 nights in Dec 2023
Response from Sonesta ES Suites Orlando on 31 Dec 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Guillermo, Pembroke Pines

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sonesta ES Suites Orlando on 31 Dec 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Kedra

Travelled with family and small children
Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2023
Response from Sonesta ES Suites on 28 Dec 2023
Thanks for the great review of your stay! We look forward to your next stay with us!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very nice for the price. Great location. The room was a bit outdated but well kept.
Stayed 1 night in Dec 2023
Response from Sonesta ES Suites on 25 Dec 2023
Dear Jason,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sonesta ES Suites Orlando

10/10 Excellent

Linda J.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the convention center for our event. Quiet comfy room, clean.
Stayed 3 nights in Dec 2023
Response from Sonesta Suites on 22 Dec 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Dynasty

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The property was great and the staff was very nice BUT our room was dirty when we arrived the tub had a ring in it and there was trash in the room… Someone came to clean the tub quickly when I told the front desk staff but it would have been nice to have a clean room upon arrival
Stayed 2 nights in Dec 2023
Response from mfleetwood on 22 Dec 2023
We appreciate your candor, and your comments will be brought to the team. Thank you for being our guest.