Outdoor pool, pool loungers

Reviews of Monumental Hotel Orlando

3.5 out of 5
Monumental Hotel Orlando
12120 International Drive, Orlando, FL

Reviews

7.0

Good

Rating 10 - Excellent. 427 out of 1340 reviews" "
Rating 8 - Good. 313 out of 1340 reviews" "
Rating 6 - Okay. 243 out of 1340 reviews" "
Rating 4 - Poor. 156 out of 1340 reviews" "
Rating 2 - Terrible. 201 out of 1340 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Moises

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably the worst hotel I have ever stayed at. As soon as we got to our room, it smelled like cigs or must. I called the front desk to tell them and they said it was impossible because they have cameras. I asked if we can change rooms and he said none were available although the parking lot was basically empty. The carpet was absolutely disgusting. The hallway had mold (most likely what we smelled). The tv didn’t work. It looked like the bathroom had not been cleaned. Next day we ordered breakfast and didn’t receive utensils. When I went down to the restaurant to get some, they made me wait forever and then only handed me 1. They refused to give me more although there was 4 of us. I went to the front desk to ask and the lady had a fit telling me that she didn’t have any. Later on we went to the pool which was FREEZING (although advertised “heated pool”) and the jacuzzi had algae. I called the front desk to ask about the heated pool and she yelled at me and hung up. I’ve never encountered such rude people and nastiness at a hotel before like I experienced here.
Stayed 3 nights in Mar 2024

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and the pool and hot tub was amazing. It was close to what we were doing.
Stayed 3 nights in Mar 2024

2/10 Terrible

JeffREY

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT stay here. The staff is terrible. Treat you like an interruption and not a guest. Outdated and empty, but you would think they don't need the business with when approach. Ignored me repeatedly to check I guest that came after me, I can only assume it was due to nationality as those guests spoke Portuguese and I did not. Asked for extra towels, absolutely not, only allo ed 2 per room every 2 days. Vending machines outdated and they do not give change for the machine. No water except for out of the fountain. Terrible beds. No eminities whatsoever. Stay away.
Stayed 4 nights in Mar 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Inexpensive and great quality for the price, esp during spring break.
Stayed 1 night in Mar 2024

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place! I love the quiet environment. The staff was very friendly. The breakfast was amazing!! I can’t wait to go back!
Stayed 3 nights in Mar 2024

10/10 Excellent

Jade

Travelled with partner
Great location. Quick Uber ride to Universal or Disney. Perfect for one night. The hotel itself is outdated, but if you just need somewhere to rest for the night this is your place. The pool looks updated but we didn’t have the pleasure to enjoy.
Stayed 1 night in Mar 2024

6/10 Okay

Lucero

Good 👍
Stayed 4 nights in Mar 2024

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice and quiet. Bed was comfortable. Would definitely stay there again!
Stayed 9 nights in Mar 2024

8/10 Good

Garry

Travelled with family
Overall, the property is clean, although I'm not really like the parking area.
Stayed 2 nights in Mar 2024
Response from Nick on 25 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time i book here ..super clean ,and amazing staffs
Stayed 1 night in Mar 2024
Response from Nick on 25 Mar 2024
Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon.

8/10 Good

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a solid stay, you get what you pay for & i didnt have any problems with staff or property functions ovr at all. Its a nice area of orlando, and if your looking for a little vacation in a safer area, and on a budget this is the place for you imo. Only thing i can really say, was the weight room had little to no real workout equipment and as soon as you enter the building it smelt oddly old. But other than that a solid stay & would definitely recommend.
Stayed 5 nights in Mar 2024
Response from Nick on 25 Mar 2024
Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon.

8/10 Good

Theresa

Stayed 1 night in Feb 2024
Response from Nick on 20 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Cori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Nick on 20 Mar 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Carmen L.

Travelled with family
Disliked: Amenities, property conditions & facilities
They have limited access to towels and the coffee maker didn't work and we asked for a new coffee maker and it still didn't work. They changed for breakfast and it frozen food.
Stayed 2 nights in Mar 2024
Response from Nick on 19 Mar 2024
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

TIMOTHY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice pool and price, fancy hotel but older and more empty, has become my goto hotel in orlando because of this. would give 5 stars but the pillows were too flat this time. bring a pillow.
Stayed 1 night in Mar 2024
Response from Nick on 19 Mar 2024
We really appreciate your review and it was great to have you as a customer. We look forward to serving you again soon.

10/10 Excellent

Simsong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Mar 2024
Response from Nick on 19 Mar 2024
We really appreciate your review and it was great to have you as a customer. We look forward to serving you again soon.

2/10 Terrible

Alexander

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service, if you don’t tell them to clean your room they won’t do it. Floor and sheets were disgusting and dirty. Staff was rude.
Stayed 2 nights in Mar 2024
Response from Nick on 19 Mar 2024
Thank you for your feedback. We will be addressing your concerns. Like we said at check-in for you Mr Naranjo, our cleaning schedule is only after 2 days. Our sincere apologize.

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price this property was very quiet, safe, and close to Universal and Disney.
Stayed 4 nights in Mar 2024
Response from Nick on 19 Mar 2024
We really appreciate your review and it was great to have you as a customer. We look forward to serving you again soon.

10/10 Excellent

Cierrah Vaughna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All the employees were very kind. Sweet people and quiet relaxing and beautiful pool.
Stayed 3 nights in Mar 2024
Response from Nick on 19 Mar 2024
We really appreciate your review and it was great to have you as a customer. We look forward to serving you again soon.

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service
Nice staff
Stayed 1 night in Mar 2024
Response from Nick on 19 Mar 2024
We really appreciate your review and it was great to have you as a customer. We look forward to serving you again soon.

8/10 Good

Leidy

Liked: Cleanliness, staff & service, property conditions & facilities
It was good.
Stayed 1 night in Mar 2024
Response from Nick on 19 Mar 2024
We really appreciate your review and it was great to have you as a customer. We look forward to serving you again soon.

10/10 Excellent

Brady

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and responsive staff. Very clean. Great and easy parking. Convenient location.
Stayed 4 nights in Mar 2024
Response from Nick on 25 Mar 2024
Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon.

8/10 Good

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Room was pleasant for a one night stay but dusty
Stayed 1 night in Mar 2024
Response from Nick on 19 Mar 2024
We really appreciate your review and it was great to have you as a customer. We look forward to serving you again soon.We will be addressing your concerns

8/10 Good

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
was a good stay
Stayed 5 nights in Mar 2024
Response from Nick on 12 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Milushka Gwendoline

Travelled with family
I had a good time there, was very quiet, you won't see much employees or other guests..The only thing I can say is that the hotel needs a bit of an update, carpets, beds, curtains etc. It looks very dated, but was clean and everything was working.
Stayed 6 nights in Mar 2024
Response from Nick on 12 Mar 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

George

Travelled with family
Liked: Cleanliness, staff & service
Towers were thin and only two sets are not enough. Not enough coffee and soap.
Stayed 4 nights in Mar 2024
Response from Nick on 12 Mar 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Pedro

Travelled with family
Liked: Property conditions & facilities
Place good to relax
Stayed 1 night in Mar 2024
Response from Nick on 12 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Heather

It’s a big property! It was quiet when I was there. I appreciated the modest breakfast they had and everything was kept very clean. A ways off the beaten path but with good amenities. They even had a cash machine which was very helpful.
Stayed 3 nights in Feb 2024
Response from Nick on 12 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jamel

This hotel needs to be updated badly. It's like walking into the 1950s. I recommend starting with smart TVs in the rooms.
Stayed 4 nights in Mar 2024
Response from Nick on 12 Mar 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Nina, garden city

Travelled with family
Liked: Cleanliness, staff & service
The hotel was clean and I felt safe. The only negative thing was the hotel was dated and pool was not heated.
Stayed 1 night in Mar 2024
Response from Nick on 12 Mar 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities
This place was extremely dirty, stains all over the carpet, bed sheets and curtains. Within an hour my girlfriend was getting sick from the ducts, extremely dirty.
Stayed 5 nights in Feb 2024
Response from Nick on 12 Mar 2024
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Antoine

Stayed 1 night in Mar 2024

4/10 Poor

Carmen

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Out dated, no microwave in the room. Breakfast was not included.
Stayed 2 nights in Mar 2024
Response from Nick on 12 Mar 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Jeramy

Cozy stay, no complaints! Good for an in out visit
Stayed 1 night in Feb 2024
Response from Nick on 12 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities
I feel that the hotel could do some updating in the hallways and room. I didn't like when you pulled up, you had to walk to down a long hallway to check-in.
Stayed 2 nights in Mar 2024
Response from Nick on 12 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Douglas

Stayed 1 night in Feb 2024
Response from Nick on 25 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

oren, Andover

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The property placed in a nice area have beautiful pool refrigerator in the room coffee machine in the room the price was good but... The windows where rusty and cant hold open They have just smale and medium size towel and even those had yellow stain, a lot of electric/lighting issue no fan in the shower not enough and not great shampoo and soap not enough and not great coffee in the room not too clean and even so I cleaned the mice poop several times (so my son will not notice it) I guess I share the room with mice that kept pooping all over the floor.
Stayed 5 nights in Feb 2024
Response from Nick on 5 Mar 2024
Hello Ms Mamet, thanks for taking the time to give your feedback. I'm sorry to hear the hotel weren't up to the standard you've come to expect from us. Our sincere apologize.

6/10 Okay

Cher

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
It was a nice hotel although when arriving the woman was very curt n short with me. I had to check out early bc my husband had to go to the hospital n staff could not speak English and tried to charge me an extra 50 dollars. When questioned they removed but didn’t offer any refund on my early chechout
Stayed 4 nights in Feb 2024
Response from Nick on 4 Mar 2024
Dear Ms Lampros, we are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. I have personally addressed this with our Front Desk staff to ensure this won't happen again.

10/10 Excellent

yariel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Nick on 5 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lucas

Liked: Cleanliness
Very good
Stayed 2 nights in Mar 2024
Response from Nick on 5 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Great deal for the value!
Stayed 3 nights in Feb 2024
Response from Nick on 4 Mar 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Rachel

Travelled with partner
Disliked: Amenities
I would say we were pretty disappointed. I’ve stayed at 100’s of hotels (no exaggeration) and I don’t usually leave reviews but I stayed here because reviews were ok. The bed was the worst bed I’ve ever slept on at hotel. Well didn’t really sleep much as they were horrible, the blankets were stained and quite old. It was literally the smallest tv I’ve ever seen in a hotel as well. The pool and hot tub close at dusk which this time of year is 5/6oclock felt safe at this hotel the rooms are very quite unless someone lets there doors slam close. The pool area landscaping is very nice but pool and hot tub need a lot of work. Two night stay only left us half a roll of toilet paper. The fridge is not cold at all If your price shopping keep in mind this place charges for parking (which there’s nowhere else to park so if you are driving you are paying) also they charge for wifi as well. The super tiny tv was a Roku tv but u cannot sign into any of your apps (Netflix, Hulu etc) tv was maybe a 19in lol Def wouldn’t stay again due to the beds were awful and had I known I would have spend the extra money elsewhere. This is a very old and outdated hotel
Stayed 2 nights in Mar 2024
Response from Nick on 4 Mar 2024
I'm sorry to hear the rooms weren't up to the standard you've come to expect from us.Thanks for taking the time to give your feedback.

8/10 Good

Carlos M, Philadelphia

👍
Stayed 7 nights in Feb 2024
Response from Nick on 4 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Donna

Business traveller
Liked: Staff & service, property conditions & facilities
Basic hotel
Stayed 2 nights in Feb 2024
Response from Nick on 4 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Deyanira

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good
Stayed 3 nights in Feb 2024
Response from Nick on 4 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Wyatt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, my stay was very quiet. Not the most modern or most clean, just the small things like bed skirt, curtains, etc. I did not request anything for my stay, just checked in and had a decent bed to sleep in for a few days. For the price, I would recommend
Stayed 4 nights in Feb 2024
Response from Nick on 4 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sindia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, needed a microwave in the rooms.
Stayed 1 night in Feb 2024
Response from Nick on 4 Mar 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Roberto

Stayed 3 nights in Feb 2024
Response from Nick on 20 Mar 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

richard

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed there a few years ago and was a pleasant experience, this time not so pleasant. Although the staff was very pleasant, the rooms could use updating. Carpeting is worn,and beds are not very comfortable. Was disappointed this time around
Stayed 4 nights in Feb 2024
Response from Nick on 29 Feb 2024
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Maria Thelma, white house

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
All the staff was very helpful and nice. Special recognition to Vanessa, this lady always greeted us with the best attitude and enthusiasm.
Stayed 6 nights in Feb 2024
Response from Nick on 29 Feb 2024
Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon.