Desk, laptop workspace, iron/ironing board, free cots/infant beds

Reviews of Rodeway Inn Cypress - Near Cypress College

2 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 184 out of 562 reviews" "
Rating 8 - Good. 167 out of 562 reviews" "
Rating 6 - Okay. 101 out of 562 reviews" "
Rating 4 - Poor. 62 out of 562 reviews" "
Rating 2 - Terrible. 48 out of 562 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Very quiet great night lighting and lots of parking
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 19 Mar 2024
Hi James!We're glad to hear that your stay with us was so peaceful! Everyone on our team works hard to make sure that all of our guests feel calm, so it's great to hear that the night lights met your needs. There is also plenty of parking, which is always a plus, and we're glad you found it easy. Thank you for taking the time to tell us about your stay. We hope to see you again again soon for another nice stay!

10/10 Excellent

Meg

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Always a pleasure to stay here
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 19 Mar 2024
Hi Meg!It warms our hearts to know that your visits with us are always enjoyable. The fact that we have reliably fulfilled your expectations is wonderful, and we strive to make sure that you are completely satisfied at all times. Your kind words encourage us to keep up our high standard of service, which is our dedication to making each and every one of our visitors feel at home. We appreciate your continued patronage and hope you have many more pleasant visits with us in the years to come.

4/10 Poor

steve

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Well they didnt bring new towels in 7 das never changed the sheets refegerator wasleaking and made lots of noise all night ì have never been in a hotel where towels and sheets werenever changed at leastevery 3 day room was cleam
Stayed 7 nights in Feb 2024
Response from Guest Relations Specialist on 11 Feb 2024
Hi Steve,We sincerely apologize for any inconvenience you experienced during your stay. Our housekeeping team typically adheres to a strict schedule for towel and sheet replacements, ensuring a fresh experience for our guests. Regarding the refrigerator issue, we'll promptly investigate and address any maintenance concerns to ensure a comfortable environment for future guests. Rest assured, your feedback is invaluable to us, and we'll use it to improve our services further. We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.

8/10 Good

YONG WON

Business traveller
Liked: Property conditions & facilities
Kind and early check in accepted.
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 7 Feb 2024
Hi Yong Won,We're absolutely delighted to hear about your wonderful experience with our hotel! It fills us with joy to know that our team was able to accommodate your needs with kindness and efficiency, allowing for an early check-in. Your comfort and convenience are our top priorities, and it's heartening to know that we hit the mark for you.At our hotel, we strive to create memorable experiences for all our guests, and it's fantastic to hear that we succeeded in making your stay a pleasant one. We appreciate your kind words and are thrilled to have had the opportunity to serve you. Your feedback fuels our passion for hospitality, and we look forward to welcoming you back for another fantastic stay in the future!

2/10 Terrible

Herminio R

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn't wish my experience at this motel on anyone. From the messy reception area, and the receptionist to the bug bed that woke me up (let's see if I can upload the photos). I will not be able to easily forget the image of this person with an innocent girl smoking marijuana sitting on the stairs.
Stayed 7 nights in Jan 2024
Response from Guest Relations Specialist on 5 Feb 2024
Hi Herminio,We appreciate you taking the time to share your feedback, and we sincerely apologize for any inconvenience you may have encountered during your stay. We've thoroughly investigated your report regarding the bed bugs and, at this time, have not found any evidence of such issues in the room you occupied. We take such matters seriously and are committed to ensuring a comfortable and pleasant experience for all our guests. Additionally, we encourage our guests to reach out to our front desk immediately if they notice anything unusual or have any concerns during their stay. Your comfort and satisfaction are of utmost importance to us, and we appreciate your cooperation in bringing matters to our attention for swift resolution.

4/10 Poor

Rob

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 10 Jan 2024
Dear Rob,Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, as reflected in your 2 out of 5 rating. We value your input and would appreciate more details about your stay to help us identify and address the specific issues you encountered. Our aim is to ensure every guest has a comfortable and enjoyable stay, and we regret that we fell short in your case. Please feel free to reach out to our guest services team with any additional information you can provide, so we can work towards improvements. We appreciate your honesty and hope to have the opportunity to make amends during your future visits.

6/10 Okay

Daniel

Stayed 3 nights in Dec 2023
Response from Guest Relations Specialist on 11 Dec 2023
Hi Daniel,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay. Staff great. Pillows leaved a little to be desired but overall good
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 6 Dec 2023
Dear Guest,We're absolutely delighted to hear that you enjoyed your stay with us! Your kind words about our fantastic staff brightened our day, and we're thrilled to know you found our hotel to be a good place to stay overall. We appreciate your feedback regarding the pillows, and we'll definitely take that into consideration as we strive to enhance the comfort of our accommodations. Your satisfaction is our top priority, and we look forward to the pleasure of welcoming you back for another wonderful experience.

2/10 Terrible

chantell, North Las Vegas

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 28 Nov 2023
Dear Chantell,We appreciate you taking the time to share your feedback with us. We're genuinely sorry to learn that your experience fell short of expectations, as indicated by your 1 out of 5 rating and the absence of positive aspects mentioned. We understand the importance of a satisfying stay, and it's disheartening to hear that we missed the mark during your visit. Your concerns are valuable to us, and we would appreciate the opportunity to address them directly. If you could kindly provide more details about the issues you encountered, we would be eager to investigate and make the necessary improvements. Our aim is to ensure each guest has a comfortable and enjoyable stay, and we regret that we didn't meet that standard in your case. Thank you for bringing this to our attention.

10/10 Excellent

Cherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific mini vacation! Location and property were excellent!! Very safe, clean, and very friendly staff! Special thanks to Mr. Bhupatela! We will come back!
Stayed 3 nights in Nov 2023
Response from Guest Relations Management on 22 Nov 2023
Hi Cherry!We're thankful for your thoughtful review! It brings us great joy to hear that you had a terrific mini vacation at our hotel and that you found our location and property to be excellent. Your glowing comments about the safety, cleanliness, and friendliness of our staff make us truly proud.We're especially thrilled to know that Mr. Bhupatela made a positive impact on your stay. Our team is dedicated to providing exceptional service, and it's fantastic to see their efforts recognized. We can't wait to welcome you back for another fantastic experience. Until then, safe travels!

4/10 Poor

Rhonda

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The manager was very friendly and helpful. There was no bedside lights and no phone in the room. The Wi-Fi was awful.
Stayed 4 nights in Nov 2023
Response from Guest Relations Management on 20 Nov 2023
Dear Rhoda,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our manager to be friendly and helpful – our team strives to create a welcoming environment for all our guests.We sincerely apologize for the inconvenience you experienced with the lack of bedside lights, the absence of a phone in the room, and the issues with the Wi-Fi. Your comments are invaluable, and we want to assure you that we are addressing these concerns to enhance the overall experience for our guests. Your satisfaction is our top priority, and we appreciate your understanding.We hope to have the opportunity to welcome you back in the future and provide you with an improved and seamless stay.

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, the room was spacious and front desk was very polite and straight forward. One thing I recommend for this place to go above and beyond is to add Roku remotes for YouTube, Netflix and other streaming service access for guests & upgrade the internet speed, I found some things wouldn’t load due to a poor connection. Would stay here again if I was in the area!
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 20 Nov 2023
Hi Joseph!Thank you for taking the time to let us know how we're doing. We're excited to learn that you found our property clean, the room spacious, and our front desk team polite and straightforward. Your feedback is incredibly valuable, and we appreciate your recommendation about Roku remotes for streaming services and the internet speed upgrade. We're always looking for ways to enhance our guests' experience, and your insights will certainly help us in making those improvements. We hope to have the pleasure of welcoming you back to our hotel when you're in the area again. Safe travels!

4/10 Poor

Donna

Travelled with family
They advertised a free breakfast, but it is no longer included in the price. That’s a disappointment!
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 19 Nov 2023
Hi Donna,We appreciate your feedback and your review means a lot to us. We genuinely appreciate your perspective, and we apologize for any confusion regarding the complimentary breakfast. We understand how disappointing it can be when expectations are not met, and we sincerely apologize for any inconvenience this may have caused during your stay. Our team is actively reviewing our communication to ensure that such discrepancies are addressed transparently. We value your input and hope to have the opportunity to make it up to you in the future. If there's anything more you'd like to share or discuss, please feel free to reach out to us

2/10 Terrible

Adam

Business traveller
Disliked: Cleanliness, room comfort
Bad experience
Bed bugs No breakfast Even though the property was decent and clean but I always book the property with breakfast included and there was no breakfast The other thing is I had to cut my trip short because bed bugs ate me up and the medication I took made me very sleepy I called the owner and I told him about the room I stayed in, he panicked and he said he's going to do everything he can to make sure doesn't happen again to someone else.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 14 Nov 2023
Dear Adam,I sincerely apologize for the unpleasant experience you encountered during your stay at our hotel. I am genuinely sorry for the inconvenience caused by the lack of breakfast, which is certainly not reflective of our usual standards. Additionally, I am deeply concerned about the issue of bed bugs in your room, and I want to assure you that we take this matter seriously. Our team is actively addressing the situation to prevent any recurrence. Your feedback is invaluable, and we are committed to ensuring a more comfortable and enjoyable experience for all our guests. Please accept our heartfelt apologies, and we appreciate your understanding as we work to improve.

4/10 Poor

Elvia

Travelled with partner
Disliked: Amenities, property conditions & facilities
I booked the room because it says it's breakfast included but they don't even offer coffee I should booked Best Western.
Response from Guest Relations Management on 12 Nov 2023
Dear Elvia,Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that your experience fell short of expectations regarding our breakfast offerings. Please accept our sincere apologies for any inconvenience caused. We understand the importance of a good start to the day, and we're committed to making improvements based on your input. We appreciate your honesty and hope to have the opportunity to welcome you back for a future stay, where we can ensure your experience exceeds expectations.

10/10 Excellent

Robyn

Stayed 1 night in Nov 2023
Response from Guest Relations Management on 28 Nov 2023
Hi Robyn!Your positive feedback says a lot, and while there is no specific comment, your score says it all. We're happy to have exceeded your expectations, and it warms our hearts to know you had a wonderful time. Our team works constantly to create memorable moments, and your perfect rating reflects their hard work. We hope to see you again for another five-star experience in the future.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was a little to tall.
Stayed 4 nights in Oct 2023
Response from Guest Relations Management on 2 Nov 2023
Dear Shirley,We appreciate your perfect rating and your feedback on the bed height. It's wonderful to hear that you had an otherwise fantastic stay at our hotel. We value your input, and please know that we take your comment seriously. We'll certainly consider your feedback as we continuously strive to make our guests' experiences even better. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future. Your comfort is our priority, and we'll do our best to ensure your next visit is even more enjoyable.

4/10 Poor

cathryn

Liked: Cleanliness
Convenient and clean The furniture was old and worn out. The linens were so old you could see thru the sheets Staff and housekeeping were friendly and helpful
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 31 Oct 2023
Dear Cathryn,Thank you so much for taking the time to share your thoughts with us. We truly appreciate your feedback and are delighted to hear that you found our hotel convenient and clean. However, we are truly sorry to learn about your experience with the aging furniture and linens. We understand that these details can greatly impact your overall stay, and we will definitely look into updating those areas. On a brighter note, we're thrilled to know that our staff and housekeeping team made a positive impression on your visit. We are committed to continuous improvement and will use your comments to enhance our guests' experience. We hope you'll give us another chance to provide you with a more comfortable stay in the future.

10/10 Excellent

Carmen

Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on 26 Oct 2023
Hi Carmen,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A no for me
The tub looked crazy looked liked weird permanent stains on them. There were sounds of pipes cracking through the walls all night. I will not come back. In the pictures it showed they have breakfast and they really don't serve any. But the bed was soft.
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on 21 Oct 2023
Hello,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Regarding the tub stains, our housekeeping team diligently works to maintain cleanliness, and we will certainly address this issue to ensure our guests' satisfaction. As for the noise, we regret any disturbances you encountered, and we will investigate the matter to improve the overall experience. We apologize for any confusion with the breakfast service, though we're pleased to hear that you found the bed comfortable and hope you'll reconsider giving us another chance in the future. Your comfort is our top priority, and we aim to provide a superior stay for all our guests.

10/10 Excellent

Randall

Stayed 1 night in Oct 2023
Response from Guest Relations Management on 8 Nov 2023
Hi Randall!Thank you for awarding us a perfect 5 out of 5 rating for your recent stay with us! While you didn't leave a comment, your glowing score speaks volumes about your experience at our hotel. We're absolutely over the moon to know that you had such a wonderful time during your stay, and we can't wait to welcome you back for another fantastic visit in the near future. Your feedback is incredibly valuable to us, and we're committed to making your next stay even more unforgettable!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on 18 Oct 2023
Hi John,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

4/10 Poor

Bilal

Disliked: Staff & service, property conditions & facilities
There is no free breakfast. This should be changed ij your description of the hotel. I asked the front desk and they said they havent been offering breakfast for a while.
Stayed 4 nights in Oct 2023
Response from Guest Relations Specialist on 10 Oct 2023
Hi Bilal,We apologize for any confusion regarding the breakfast situation during your stay. Our hotel strives to provide accurate information on our website, but it's important to note that amenities and policies may change over time. We appreciate your feedback and will ensure that our website is updated to reflect the current services we offer. Thank you for choosing our hotel, and we hope you enjoyed your stay otherwise.

2/10 Terrible

Emily

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Online states they offer continental breakfast, it does not. The floors in room were dirty/unswept. The room had a stale smell. The rooms were dusty. The pillows were old and clumpy. The mattresses were super uncomfortable. I don’t know how they have 7.4/10 rating 🤔
Response from Guest Relations Specialist on 9 Oct 2023
Hi Emily,We apologize for any inconvenience you experienced during your stay. Our hotel takes guest feedback seriously, and we regret to hear about your concerns. We do our best to maintain cleanliness and comfort in our rooms, but it seems we may have fallen short in some areas during your visit. We appreciate your feedback as it helps us identify areas for improvement and continue to provide the best possible experience for our guests. Thank you for bringing these issues to our attention.

4/10 Poor

Therese

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The manager was very pleasant and helpful. The hotel is very old & run down. Shabby as are the furnishings & linens. No cups in rooms, no coffee available. Soda machines broken. Exterior and interior of building a mess!
Stayed 7 nights in Sep 2023
Response from Manager on 4 Oct 2023
Hello Therese ,It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Geminique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time in this place and Mike the front desk is so welcoming. I think I found my go to place to crash when I'm in socal. Give this place a shot for vacations and getaways!
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on 24 Sept 2023
Hi Geminique,We're delighted to hear that you had such a positive experience during your stay at this hotel, especially with Mike's welcoming service. Finding a go-to place for your trips is a great feeling, and it sounds like you've found a reliable choice in this hotel. If you have any specific feedback or if there's anything else you'd like to share about your stay, please feel free to let us know. We hope to continue hosting you for your future getaways!

10/10 Excellent

Geminique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I arrived super late (3:30A) from Northern California. The front desk was kind to ask when do we want to check out. He even gave us ample 11A-11:30A.
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on 4 Sept 2023
Hi Geminique! Thank you for sharing your positive experience with us! We're delighted to hear that you had a great stay and that our staff and late check-out made a positive impact on your visit. If you have any further comments or suggestions, please don't hesitate to let us know. We look forward to welcoming you back in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Overall it was a great stay! I really enjoyed how friendly staff was and how comfortable the bed and sofa was. The toilet in my room was not balanced so it will tilt a bit. My issue was with the ac since it started when it wanted to. So it was very hot at night and the ac didn’t start.
Stayed 2 nights in Aug 2023
Response from Guest Relations Specialist on 15 Aug 2023
Hello Valued Guest! We strive to give you a great experience, and are pleased to learn that we were able to meet your expectations in many ways; though we regret to hear that you weren't thoroughly impressed with the air conditioning. We appreciate the compliments and the comments regarding areas where can improve. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and we hope you'll return to see how we grow and evolve.

10/10 Excellent

Hernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is awesome, what i like the most is the politeness of the person on the front desk.
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on 15 Aug 2023
Hi Hernando! It is great to hear from you and we’re so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We want you to feel like family and if our staff is making you feel this welcomed and at home, then we know we're doing our job! We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable not too crowded quite area
Stayed 2 nights in Aug 2023
Response from Guest Relations Specialist on 9 Aug 2023
Hi Daniel! We're glad that you enjoyed the value and the location of our hotel! Thank you for sharing your perspective of our hotel’s accommodations and services! It means a lot to us that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon!

10/10 Excellent

Raquel

Travelled with family
Liked: Staff & service, room comfort
Great!
Great price! Great place!
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 2 Aug 2023
Hi Raquel! It is wonderful to learn that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Learning about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you again for taking the time to share this experience.

4/10 Poor

Derick

Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 12 Aug 2023
Hi Derick! Thank you for taking the time to rate our hotel. We hope that you found our accommodations and services to be satisfactory and we are very sorry to learn that we did not exceed your expectations. We hope to see you again someday and to transform your opinion of our hotel and service.

8/10 Good

JOSEPHINE, MANTECA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Guest Relations Specialist on 22 Jul 2023
Hi Josephine! We're glad that you enjoyed the value and the amenities of our hotel! Thank you for sharing your perspective of our hotel’s accommodations and services! It means a lot to us that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon!

10/10 Excellent

Kanoelanianuenue

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay here. Very quiet part of town, great restaurants nearby, Costco right down the street, staff was very nice. Perfect if you’re just looking for a place to crash at night.
Stayed 3 nights in Jul 2023
Response from Guest Relations Specialist on 18 Jul 2023
Hi Kanoelanianuenue! Your five star review means a lot to us! We're glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We hope you're looking forward to your next stay as much as we are!

4/10 Poor

Yvette

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Spend the Extra Money - Go Anywhere Else But Here
The gentleman at the front desk seemed nice - But, unfortunately, the room was shabby, dirty, run down, the bed was uncomfortable and there was mold in the bathroom. When I entered the room I instantly regretted the purchase. There’s a heat wave and the air conditioner kept turning off and I had to call the front desk on my cell phone (the room phone wasn’t working) to fix it. Staff responded quickly, fiddled with the controls and it started back up. However, it kept turning off and I had to get up in the middle of the night and repeatedly turn it on again. Granted, it was a relatively inexpensive room- you get what you pay for- I suggest spending more money and lodging elsewhere! I feel bad for the staff and wish them well, but don’t waste your money. I wouldn’t stay here again -
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 14 Jul 2023
Hello Yvette! We’re sorry to hear that your stay with us did not meet your expectations. We take all guest feedback seriously, and we apologize for any inconvenience you experienced during your visit. We strive to provide a comfortable and enjoyable experience for all our guests, and maintenance is our top priority. We assure you that we do care about the upkeep of our property and we have a dedicated team that works hard to ensure that all fixtures and amenities are in good working condition. We're also sorry for the housekeeping issues that you encountered during your stay. It is through feedback like yours that we are able to quickly address maintenance and housekeeping issues that would allow such a situation to occur. These are certainly not the standards that we set for ourselves, and we will take immediate action to address these concerns. Once again, we thank you for bringing these matters to our attention with constructive criticism and we hope you'll return someday to enjoy a five star experience.

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
THE FRONT COUNTER ASSISTANT WAS VERY FRENDLY
Stayed 2 nights in Jul 2023
Response from Guest Relations Specialist on 11 Jul 2023
Hi Ralph! It is great to hear from you and we’re so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We want you to feel like family and if our staff is making you feel this welcomed and at home, then we know we're doing our job! We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon.

10/10 Excellent

Keiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was great and comfy. Service was awesome. Definitely a 9/10.
Stayed 2 nights in Jun 2023
Response from Guest Relations Specialist on 27 Jun 2023
Hi Keiana! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We're glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! Your rating will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.

6/10 Okay

Joseph

Travelled with family
Liked: Staff & service
Water in the sink runs way too little so I wasn’t able wash my face.
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on 22 Jun 2023
Hi Joseph! We greatly appreciate that you've taken the time to share your rating of our hotel. It is very important to us to make sure that every guest enjoys a comfortable experience, so we apologize for the water pressure in the sink. We hope that you enjoyed our accommodations and hospitality and that you'll return to experience the full benefit of our amenities for a true five star experience.

8/10 Good

Martin

Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on 9 Jul 2023
Hi Martin! We are very happy to discover that you had such a pleasant experience with us! It is always our ambition to give you a one-of-a-kind memorable experience. We hope you're looking forward to your next stay as much as we are!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, room comfort
Great value, nice clean room, quiet.
The room was very clean and the area was nice and quiet. Room seemed to have been updated fairly recently. Had a couch, tables, office chair, fridge and microwave, all nice and working well. We were pleasantly surprised at how good it was and it was inexpensive. Definitely will stay there again when we're back in the area. Office guy was very nice and helpful and the grounds seemed well taken care of.
Stayed 2 nights in Jun 2023
Response from Guest Relations Specialist on 13 Jun 2023
Hi Michael! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We're glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! Your rating will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.

8/10 Good

Tomas

Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from Guest Relations Specialist on 29 May 2023
Hello Tomas! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Calvin

Business traveller
Liked: Cleanliness, room comfort
Hidden Little Gem
Easy check in. Responsive and friendly staff. Great for a quick business stay in the OC!
Stayed 1 night in May 2023
Response from Manager on 23 May 2023
Hi Calvin,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

2/10 Terrible

William

Stayed 2 nights in May 2023
Response from Guest Relations Specialist on 10 May 2023
Hi William! We appreciate that you have taken the time to let us know how you perceived our accommodations. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your rating is extremely important to us. It is always our goal to give you a 5 star experience and we apologize for failing to do so.

4/10 Poor

alvis

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Constant sound of water drop from all directions, unknown from where. Floor feels sticky. No breakfast.
Stayed 2 nights in May 2023
Response from Manager on 8 May 2023
Hello alvis, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

8/10 Good

Lenora

Stayed 1 night in Apr 2023
Response from Manager on 22 Apr 2023
Hello Lenora,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

T

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Management was very professional and nice.
Stayed 2 nights in Apr 2023
Response from Guest Relations Specialist on 22 Apr 2023
Hello T! It's great to hear from you and we're so glad that you enjoyed a five-star experience with us! It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for your rating of the five-star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the next!

10/10 Excellent

Sopo

Liked: Staff & service, amenities, property conditions & facilities
Great n clean
Stayed 1 night in Apr 2023
Response from Guest Relations Specialist on 19 Apr 2023
Hi Sopo! It's good to hear from you and we greatly appreciate that you've taken the time to share your five-star review! It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Christi

Liked: Staff & service, amenities, property conditions & facilities
I believe it is family owned and that felt comfortable. Kind and attentive staff.
Stayed 1 night in Apr 2023
Response from Manager on 16 Apr 2023
Hello Christi,Thank you for taking the time to share. We appreciate your feedback regarding our staff. We hope to see you again in the future.

10/10 Excellent

Meaghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Apr 2023
Response from Guest Relations Specialist on 15 Apr 2023
Hi Meaghan! It is wonderful to learn that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Learning about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you again for taking the time to share this experience.

10/10 Excellent

Larry J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Manager on 30 Apr 2023
Hello Larry J,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.