Lobby

Reviews of Residence Inn by Marriott Irvine John Wayne Airport

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 573 out of 929 reviews" "
Rating 8 - Good. 249 out of 929 reviews" "
Rating 6 - Okay. 63 out of 929 reviews" "
Rating 4 - Poor. 21 out of 929 reviews" "
Rating 2 - Terrible. 23 out of 929 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jennifer Rose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having the hot breakfast every morning was great for our family. We were able to save on dining out. We also loved the pool and jacuzzi great for kids and families. The sweet was spacious and comfortable for our family of 4.
Stayed 7 nights in Feb 2024

8/10 Good

Mario, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
This is our go to hotel when we visit the area. The rooms are fine and usually have all that is needed, although this time around it lacked dishes. The bed was also a little soft, caving in and the pillows were thin. However the friendly staff makes up for it. We will still go back.
Stayed 7 nights in Feb 2024

4/10 Poor

Graham

Liked: Cleanliness
Disliked: Staff & service, amenities
An employee working the desk on 2/17/24 in the evening had a problem with a combination of an expired drivers license, and state issued laminate paper renewal ID that the DMV gave me while writing for my actual ID card in the mail. This temporary ID had an updated picture, as it’s the picture from the new ID, clearly states that it is valid ID until it expires, and matched the old expired ID in every way. She called a manager, and they together decided that this was not good enough ID for them, and that they wouldn’t give me the room that i reserved and paid for in advance. This was after 10pm on Saturday night. I overheard a conversation on the phone between them, before the manager came in person discussing the number of nights i was there and what my rate was. I also overheard that they were completely booked up that night. I’m curious why, if the problem was the validity of my ID, my rate and length of stay was privately discussed between them first. Did they plan to turn me away and rent the room for more? I had to speak with them for some time, showing them exactly on the ID where it said it was valid ID, and explaining what an unprofessional decision turning me away under these conditions would be. They told me to “find a friend” in town I had just traveled to, or find another hotel. I sat down to try to figure this out, and they went into a back room. About 5 minutes later they came out and said they’d “help me out” and let me stay there. Very unprofessional.
Stayed 3 nights in Feb 2024

10/10 Excellent

Albert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Jan 2024

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and parking. Rooms ate clean but I detected a musty smell throughout. Staff and service exceed my expectations. Breakfast buffet is nice with good options.
Stayed 1 night in Jan 2024

10/10 Excellent

David, Reseda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this hotel! Easy check in. Very spacious and clean room. Nice ambiance. We enjoyed the heated pool, jacuzzi and fire pit at night. The outside area is beautiful and feels like a resort. Great place to stay!
Stayed 1 night in Jan 2024

10/10 Excellent

Jenya

Stayed 2 nights in Jan 2024

10/10 Excellent

Ruby

Liked: Amenities
I had little interaction but the room was clean and everything I needed. There are grocery stores to walk to and pharmacies. I didn’t need a car at all.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ereena

Stayed 5 nights in Dec 2023

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Ereena

Stayed 8 nights in Dec 2023

4/10 Poor

Joon

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

yong

Stayed 1 night in Dec 2023

10/10 Excellent

Frank j

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great night, but even better morning, with a full hot breakfast
Stayed 1 night in Dec 2023
Response from Ryan- General Manager on 11 Mar 2024
Thank you for taking your time to review your recent stay with us at the Residence Inn by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay and gave us a rating of 10 out of 10 on Hotels.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the soda water!! The breakfast was delicious and staff was generous and friendly.
Stayed 3 nights in Nov 2023

10/10 Excellent

Lena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Ryan- General Manager on 11 Mar 2024
Thank you for taking your time to review your recent stay with us at the Residence Inn by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay and gave us a rating of 10 out of 10 on Hotels.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at front desk were very helpful, pleasant, and answered all my questions.
Stayed 1 night in Nov 2023

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect space for our family for the night!
Stayed 1 night in Oct 2023

10/10 Excellent

gonzalo

Liked: Amenities, property conditions & facilities
Everything was good
Stayed 6 nights in Oct 2023

10/10 Excellent

man, Fresno

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location and well prepared
Stayed 1 night in Oct 2023

6/10 Okay

Jeonghoon, FULLERTON

Disliked: Staff & service
Stayed 11 nights in Sep 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Ryan- General Manager on 2 Oct 2023
Thank you for taking your time to review your recent stay with us at the Residence Inn by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay with us and that you gave us a rating of 5 out of 5 on Expedia.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

8/10 Good

Jose

Stayed 1 night in Sep 2023

10/10 Excellent

John

Stayed 1 night in Sep 2023

10/10 Excellent

Thomong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ryan- General Manager on 2 Oct 2023
Thank you for taking your time to review your recent stay with us at the Residence Inn by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay and gave us a rating of 10 out of 10 on Hotels.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ryan- General Manager on 2 Oct 2023
Thank you for taking your time to review your recent stay with us at the Residence Inn by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay and gave us a rating of 10 out of 10 on Hotels.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is just what you’d expect from an airport hotel of this size. It’s easy to find, check in is quick and painless. The room is clean and mostly just fine. We didn’t need the kitchenette and other “home” options, but it’s nice that they’re there. Pool looks nice, didn’t go. Unexpected item: free sparkling water on tap in the lobby. Free breakfast in the morning.
Stayed 1 night in Sep 2023
Response from Ryan- General Manager on 2 Oct 2023
Thank you for taking your time to review your recent stay with us at the Residence Inn by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay with us and that you gave us a rating of 5 out of 5 on Expedia.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean. Quiet. Convenient. Great location.
Stayed 5 nights in Aug 2023
Response from Ryan- General Manager on 2 Oct 2023
Thank you for taking your time to review your recent stay with us at the Residence Inn by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay and gave us a rating of 10 out of 10 on Hotels.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Aleksanar M

Travelled with family
Liked: Amenities
Location
Stayed 1 night in Aug 2023
Response from Ryan- General Manager on 2 Oct 2023
Thank you for taking your time to review your recent stay with us at the Residence Inn by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay with us and that you gave us a rating of 5 out of 5 on Expedia.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

2/10 Terrible

Sofia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
smells like you are entering a cafeteria. thats very bad. the rooms and hallways smell too.
Stayed 4 nights in Aug 2023
Response from Ryan- General Manager on 2 Oct 2023
Thank you for taking your time to review your recent stay with us. We are disappointed to hear that you did not enjoy your stay. We will be sharing your feedback with the appropriate team here as we strive every day to deliver the highest level of service and accommodations possible. We hope that you will return to our hotel the next time your travels bring you to our area.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ryan- General Manager on 2 Oct 2023
Thank you for taking your time to review your recent stay with us at the Residence Inn by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay with us and that you gave us a rating of 5 out of 5 on Expedia.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

10/10 Excellent

Carin, Medford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Aug 2023
Response from Ryan- General Manager on 2 Oct 2023
Thank you for taking your time to review your recent stay with us at the Residence Inn by Marriott Tustin/ Orange County. We are delighted to hear that you enjoyed your stay with us and that you gave us a rating of 5 out of 5 on Expedia.com. Our staff strives every day to provide the highest level of service and accommodations possible and we will be sharing your feedback as a way to continue to motive our team to deliver this high level of service. We are looking forward to your next visit with us here!

2/10 Terrible

Tamara

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Bathrooms were dirty. Air conditioner unit was extremely loud. Carpet in living room was wet. Complimentary body wash dispenser was empty. Upon arrival we were informed daily housekeeping upon request. We requested. NOTHING was done. We had to ask for clean towels at 9:pm at night. Very disappointing.
Stayed 2 nights in Aug 2023
Response from Ryan- General Manager on 2 Oct 2023
Thank you for taking your time to review your recent stay with us. We are disappointed to hear that you did not enjoy your stay. We will be sharing your feedback with the appropriate team here as we strive every day to deliver the highest level of service and accommodations possible. We hope that you will return to our hotel the next time your travels bring you to our area.

2/10 Terrible

SET 1

Stayed 2 nights in Aug 2023
Response from Ryan-General Manager on 2 Oct 2023
Thank you for taking your time to review your recent stay with us. We are disappointed to hear that you did not enjoy your stay. We will be sharing your feedback with the appropriate team here as we strive every day to deliver the highest level of service and accommodations possible. We hope that you will return to our hotel the next time your travels bring you to our area.

2/10 Terrible

Jeannell

8/10 Good

Ayman

Liked: Cleanliness, property conditions & facilities
Like cleanliness, breakfast, convenience and full kitchen Don't like ,closing doors early and parking are relatively small for the property
Stayed 3 nights in Jul 2023

10/10 Excellent

Takuya

Stayed 7 nights in Jun 2023

10/10 Excellent

James

Travelled with family
Liked: Property conditions & facilities
Thanks
Stayed 1 night in Jun 2023

10/10 Excellent

jerry

Stayed 1 night in Jun 2023

10/10 Excellent

Tina LOUISE

Travelled with family
Liked: Cleanliness, property conditions & facilities
Convinient
Stayed 6 nights in May 2023

8/10 Good

elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service
Clean property. Convenient area, about 15 min from beach. Decent breakfast, nice pool/gym. Would stay again.
Stayed 2 nights in May 2023

10/10 Excellent

Ivy

Stayed 1 night in May 2023

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Norma C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!
Stayed 3 nights in May 2023

10/10 Excellent

FRANK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

John F

Travelled with family
Liked: Cleanliness
Stsyed here many times Love it .
Stayed 2 nights in May 2023

6/10 Okay

Shen

Stayed 3 nights in May 2023

10/10 Excellent

Martha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
This was a very nice property located close to John Wayne airport. Large suite with full kitchen, living and dining area separate from the bed/bathroom. The breakfast buffet was good too.
Stayed 1 night in Apr 2023

10/10 Excellent

Berman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Nghi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. The room was large and check in process was pretty fast. Very safe area.
Stayed 1 night in Apr 2023