View from room
Check availability

Reviews of Best Western Harbour Inn & Suites Huntington - Sunset Beach

2.5 out of 5
Best Western Harbour Inn & Suites Huntington - Sunset Beach
16912 Pacific Coast Highway, Huntington Beach, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 387 out of 839 reviews" "
Rating 8 - Good. 266 out of 839 reviews" "
Rating 6 - Okay. 110 out of 839 reviews" "
Rating 4 - Poor. 44 out of 839 reviews" "
Rating 2 - Terrible. 32 out of 839 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Corinda

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was SO noisy, the staff were unfriendly and wouldn’t give us towels, the rooms were outdated and grungy and everyone and I mean everyone smoked on the balconies - the whole hotel smelled of cigarettes and marijuana. This was NOT a cheap stay and the hotel property does not reflect the cost.
Stayed 3 nights in Mar 2024

6/10 Okay

Bob

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is good and bad. Parking is limited and hard to get into if you don't drive a compact. Nice friendly staff. Likely the worst, most worn out bed I have slept on in 40 years. Terrible mattress. Couch was so uncomfortable due to the fact when you sat in it the springs gave way and you sat almost on the floor. And I am average weight. Noisy. Chair for the desk was a joke. When you sat in it it went down to it's lowest setting so you were practically on the floor. Relatively good breakfast. Parking is below the hotel and it does have an elevator. It is close to the water, but you cannot see it.
Stayed 2 nights in Mar 2024

6/10 Okay

Jimmy

Travelled with partner
Liked: Amenities
There isn’t much dining options around wouldn’t recommend
Stayed 1 night in Mar 2024

8/10 Good

Lisa

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The room was nice and clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Larry, Eolia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was good. There is mold on the tub mat that can easily be corrected instead of just being left. The interior is nice and the balcony that faces the harbor needs to have the bird droppings cleaned up. Overall, we would stay here again if we return to California.
Stayed 1 night in Mar 2024

4/10 Poor

Justin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old and outdated. Advertisement states “sound proof rooms”. This is not the case whatsoever. Internet wouldn’t work and neither would tv. A staff member was in my room for 30 min and suggested I speak to the manager. However, they never returned my phone calls. Contacted Expedia directly and I was not helped either. Would not recommend staying here
Response from Sam on 9 Mar 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Loretta

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is very dated and could use an update. The room smelld musty and had stains on the carpet. The front desk staff was nice. The area directly around the hotel was ok. There were a couple restaurants within walking distance of the hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Annamalai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach and Bus transport are close by.
Stayed 4 nights in Feb 2024

4/10 Poor

Tammy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from rm on 11 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Misty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Haven't had breakfast yet. Check in was nice. I don't know his name, but the lobby employee was very helpful. Our room is beautifully remodeled except the stained carpet. Kind of gross
Stayed 1 night in Mar 2024

8/10 Good

David

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had a great view towards the yachts, Bolsa Chica estuary, and Highway 1
Stayed 4 nights in Jan 2024

10/10 Excellent

Richmond, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Jason

.
Stayed 2 nights in Jan 2024

8/10 Good

manny

Travelled with group
I didn’t like that the bathroom floor was so cold, and there was no heat inside and I didn’t like the sink outside in the bedroom
Stayed 1 night in Jan 2024

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed this property and the balcony view
Stayed 1 night in Jan 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Reginald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We Really liked the room with jacuzzi inside and with a cozy and nice balcony. Room was clean, no smells, and plenty spacious. However, the large room TV was difficult to operate as there is no tv guide function and difficult to navigate channels. Breakfast room and service was nice and better than most at this price point.When i checked out at the front desk, literally all the staff member said was, "ok!". Really? No "thank you, hope you had a nice stay, bye, or see you next time". She could have been much more warm, cordial and attentive to a friendly departing customer. Needs some customer service training
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Its a little dated but overall, a nice stay. We had dinner at Capt Jacks which is so close and incredible which is why i chose this hotel. Very comfortable and I would recommend.
Stayed 1 night in Dec 2023

6/10 Okay

Bradley

Liked: Staff & service
Disliked: Room comfort
You get what you pay for, sort of...
Traffic noise is remarkable for a place that boasts soundproofing. It is a busy road and you will hear the road noise guaranteed. The bed was extremely uncomfortable but thankfully we got the room with the jacuzzi tub. That saved us. Certainly a needed necessity. Breakfast was okay. Parking was an adventure as I have a full size truck. Real good hot water for the shower, again, a saving grace.
Stayed 2 nights in Dec 2023

10/10 Excellent

Steve

Stayed 1 night in Dec 2023

6/10 Okay

Paula

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Kathryn

Travelled with partner
Liked: Staff & service
This hotel is very loud especially if you get a room on the street side. During our stay housekeeping walked right inside of our room while we were sleeping without knocking of any kind. We had a late checkout. Thankfully we put the chain lock on the door. The air conditioning needs a tune up. My room needed an air filter change and you could tell, after having the air on for 10 minutes my breathing changed, and I had a tight chest. Would have hoped for better.
Stayed 1 night in Dec 2023
Response from IA on 12 Dec 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 562-592-4770.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,05672 PropertyManager

8/10 Good

Kent

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a very good location close to the beach and many local attractions. It shows the benefits of renovations and improvements. The elevator is a very nice touch for a smaller facility. Unfortunately, it faces a busy street and traffic is noisy. Parking is also very limited although street parking is possible nearby. The interior furnishings are very nice and show very good execution by someone who has had interior design experience. The staff was courteous and friendly. They did their best to accommodate us with an early check-in. I would stay in this facilty again if I were in this area.
Stayed 1 night in Dec 2023
Response from IA on 12 Dec 2023
Dear Keny,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 562-592-4770.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,05672 PropertyManager

2/10 Terrible

Taylor

Stayed 2 nights in Jul 2023
Response from Nicole on 21 Dec 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Jennifer

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk guy was rude
Stayed 1 night in Nov 2023
Response from IA on 26 Nov 2023
Sorry for what you experienced. Hopefully you have a better experience next time around.

6/10 Okay

David

Travelled with group
Liked: Staff & service, amenities
After a certain time at night you only had access to 7-Eleven across the street. Only one restaurant in walking distance. And they open at 4:30 p.m. prices are a little high. No access to nightlife. No bars or entertainment around
Stayed 2 nights in Nov 2023
Response from IA on 26 Nov 2023
Dear David,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 562-592-4770.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
I stay here often over the years. It’s a nice property with friendly staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Liked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nice room
Stayed 1 night in Oct 2023

4/10 Poor

Jennifer

PARKING IS UNDERGROUND ONLY. We could not park our Tacoma with pop up camper in the parking garage. We had to eat the price of this hotel room and go somewhere else. I feel parking situations in hotel listings in general are not given enough thought or enough detail. "Free parking" does not tell us a whole lot
Stayed 1 night in Oct 2023

8/10 Good

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was great breakfast was great.
Stayed 2 nights in Sep 2023

4/10 Poor

Raymond

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
It is only a couple blocks to the ocean. We had a bay view room. We weren't allowed a 1.5 hour early check-in, even though it was mid week low occupancy. It is across the street from a 7-11. A homeless man, about 40, on a skateboard was in the parking garage at 8 PM, who was probably looking for cars to break into. The hall carpet had been flooded and was still wet. The 2nd nite, there was a strong mold smell and my wife had trouble breathing until we got an inhaler at a pharmacy.
Stayed 2 nights in Sep 2023
Response from BWFD on 18 Sept 2023
We thank you for taking the time to share your experience at our property and it is worth clarifying that we have not had a flooding problem in our hotel. The wet carpet was due to our monthly carpet cleaning (deep cleaning) for hallways and rooms to ensure a clean environment throughout. In reference to the smell of humidity, it is due to the proximity to the harbor, the smell that is perceptible along the beach and locations along the harbor. Being a beach area, residents and visitors to the city frequently do their exercises in the surroundings and it is common for them to enter our parking area due to the good lighting or to take a short break. We appreciate your comment and our staff will be more attentive to these details. If there is any other way we can contact our front desk staff in a friendly manner, we will help you.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Room was very clean
Stayed 1 night in Sep 2023

4/10 Poor

Frank

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room smelt bad and cleanness seemed questionable.
Stayed 1 night in Sep 2023

6/10 Okay

Socorro

Travelled with partner
When I arrived to the hotel it was hot inside, down the hallway, even in my room. Once I turned on the cooler by the morning it was nice and cool. Over all it was okay but I will not be coming back to this hotel. Thank you.
Stayed 2 nights in Sep 2023

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! The staff was friendly, beds were clean and the breakfast was good.
Stayed 1 night in Aug 2023

8/10 Good

Stephanie

Stayed 1 night in Aug 2023
Response from BWFD on 31 Aug 2023
Dear Stephanie Gustin,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 562-592-4770.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Harbour Inn & Suites

4/10 Poor

Stephanie

Travelled with family
Disliked: Property conditions & facilities, room comfort
So the parking is relatively large place. This place looked like something out of a horror maze. Super creepy vibes. The carpet in the room was wet. The floor had a sticker shower mat which is disgusting. There were gnats in the room and the furniture in disgusting. I would suggest only staying here if you need a place to stay. This place isn’t comfortable it’s a place by the beach. That’s the only plus.
Stayed 1 night in Aug 2023

8/10 Good

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve maker didn’t work.
Stayed 3 nights in Aug 2023
Response from BWFD on 14 Aug 2023
Hello, sorry for the inconvenience. We did take longer than usual to fix it but it is all fixed and running,Thank you..

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Chi

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Wrong claim information
I booked the suite since it said sleep 4. The Sofa bed is already worse quality as a sofa, broken, forget about making it into a bed. Broken, make noise, no support, not able to lay down on top, i want my 50% money back since i couldn't sleep 4, i had to pay extra for roll away bed. The bathroom of a suite is like a public restroom, the toilet bowl is black dripping down from the rim, nasty to call a suite.
Stayed 1 night in Aug 2023
Response from BWFD on 10 Aug 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 562-592-4770.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,05672 PropertyManagerBest Western Harbour Inn & Suites

6/10 Okay

Matthew

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
It a 2 Star Best Western ... expect 2 star stuff!
Our room was kind of "lipstick on a pig" so to speak ... obviously remodeled but with no attention to detail. No coffee cups for morning coffee, morning breakfast food was a little funky (was that really sausage?). Wall A/C on and off all night long, old original bath tub, lots of tile missing and a lot of clear calking gooped up in the bathroom. Again, lipstick on a pig and no attention to detail on the remodeling of the room, but it met our basic needs for a couple of nights.
Stayed 2 nights in Aug 2023
Response from BWFD on 8 Aug 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 562-592-4770.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,05672 PropertyManagerBest Western Harbour Inn & Suites

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hotel is old but very clean. Right near the water. We just stayed for one night during softball tournament and don’t have any complaints. I would stay here again
Stayed 1 night in Aug 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing room, loved it and awesome view of the lagoon.
Stayed 1 night in Jul 2023

2/10 Terrible

Dawna

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
When taking a bath, the water leaked thru to the room under us. There must have been a broken pipe or something. But, i was made to feel like it was my fault. They are threatening charges and since this upset me so much, i decided not to complete my stay. Now they won't refund my money. We did not do anything in the bathroom that would have caused this. I am 70 years old and disabled. The hotel is old and could definitely use some repair. It was such a stressful event. I'll NEVER go there again. Also, they consider a 2 year old an adult! Sheesh!
Response from BWFD on 31 Jul 2023
We really appreciate the time you spend letting us know about what happened from your point of view and we apologize if your stay did not meet your expectations. We made it clear that no charge was made to your account for what happened, to which you explained to us what had happened in the room and you were told not to worry because situations happen, you were very grateful for it and you only paid two nights of stay of 3 that originally were, your decision not to stay the third night was because this location does not have a pool, so you let us know to the front desk staff, it was explained to you by our staff and this website that we do not advertise a pool in our official pages and if we can assist you with anything we will gladly assist you at our telephone numbers. Once again, we are very sorry for the inconvenience and we wish you a good start to the week.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Edwin

Travelled with partner
Liked: Cleanliness, staff & service
Good location however the front was under construction otherwise it was just okay. Shower was dirty.
Stayed 1 night in Jul 2023

6/10 Okay

Chris

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Dominik Mieczyslaw

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Lovely and clean room. Good breakfast. Convinien and safe parking. Kind and helpful staff.Lovely area and close beach. Would recommend Neptune restaurant. Would stay again.
Stayed 3 nights in Jul 2023

10/10 Excellent

Thomas

Stayed 1 night in Jul 2023