Terrace/patio

Reviews of The Deck Hotel by HappyCulture

4 out of 5
The Deck Hotel by HappyCulture
2 Rue Maccarani, Nice, Alpes-Maritimes

Reviews

9.0

Wonderful

Rating 10 - Excellent. 299 out of 529 reviews" "
Rating 8 - Good. 174 out of 529 reviews" "
Rating 6 - Okay. 34 out of 529 reviews" "
Rating 4 - Poor. 14 out of 529 reviews" "
Rating 2 - Terrible. 8 out of 529 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Eleonora - Front Office on 24 Mar 2024
Dear Caroline,first of all thank you for taking your time to share your experience in our Hotel The Deck.We are glad to know that your stay was good and you appreciated pur hotel.Thank you for your positive feedback and for the excellent marks you gave us.It was a very pleasure welcomed you and we hope to see you again in our hotel.Best regards,Eleonora - Front Desk

10/10 Excellent

Nisha Chandrakant

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I had an excellent stay atcThe Deck Hotel. Its close to the promenade, shops restaurants tram and train stations. It was value for money as they serve delicious full breakfast. Staff (Carlos, Jill, Eleonore, Svetlone )were so helpful and provided excellent service. Staff were very cheerful and made our stay very comfortable
Stayed 4 nights in Mar 2024
Response from Eleonora - Front Office on 14 Mar 2024
Dear Nisha,first of all thank you for taking your time to share your experience in our Hotel The Deck.We are very happy to read that your stay was good and you really loved our hotel, the location in the heart of Nice, our breakfast full of locals products and served in 3 buffets to give you a lot of choise. We are very glad to read about our staff that helped you to make your stay memorable, expecially Carlos, Jill, Svetlana and me. We are very happy to met you.Thank you for your very positive feedback and for the excellent mark you gave us and your lovely review.It was a very pleasure welcomed you and we hope to see you again in our hotel.Best regards,Eleonora - Front Desk

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and excellent staff.
Stayed 2 nights in Dec 2023
Response from Saloua- Front Office on 19 Dec 2023
Dear Ryan , first of all thank you for taking your time to share your experience in our Hotel The Deck. We are glad to know that your stay was good and you appreciated our hotel and expecially our staff that is very happy to read your nice words. Thank you for your positive feedback and for your nice review. Thank you also for the excellent marks you gave us. For us it was a really pleasure welcomed you and we hope to see you again in our hotel. Best regards,

8/10 Good

Edwin Ward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean and comfortable but towels were not of great quality.
Stayed 4 nights in Dec 2023
Response from Eleonora - Front Office on 16 Dec 2023
Dear Edwin,first of all thank you for taking your time to share your experience in our Hotel The Deck.We are glad to know that your stay was good and you appreciated our hotel.Thank you for your feedback and for your review.It was a pleasure welcomed you and we hope to see you again in our hotel.Best regards,Eleonora - Front Desk

4/10 Poor

Joseph

Liked: Cleanliness
Disliked: Property conditions & facilities
This hotel focused on the wrong things - much more flash than substance. Poor quality towels, showers that look cool but leak onto the floor, that sort of stuff. Perfectly clean but not very comfortable.
Stayed 2 nights in Dec 2023
Response from Eleonora - Front Office on 13 Dec 2023
Dear Joseph,first of all thank you for taking your time to share your experience in our Hotel The Deck.We are deeply sorry to read that the hotel did not answer your expectations and we apologise. By the way, we would have known about your disappointment in order to find a solution. About our towels, we take from a society that clean everyday and we have fresh towels everyday.Feel free to contact us for further information.Best regards,Eleonora - Front Desk

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and Price
The hotel was conveniently located and the staff were super helpful.
Stayed 1 night in Nov 2023
Response from Saloua- Front Office on 16 Nov 2023
Dear guest ,Thank you for your positive feedback following your stay at the Deck.We are delighted to hear that our team was able to delight you with its welcome and availability.We look forward to welcoming you back very soon.Yours sincerely

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Central
Perfectly comfortable, but not at the luxurious end of the scale. I suspect this used to be a hostel, but its been done up to be nicer. Clean throughout, friendly staff, and comfortable. Centrally located so a good base from which to explore.
Stayed 2 nights in Nov 2023
Response from Eleonora - Front Office on 15 Nov 2023
Dear Martin,first of all thank you for taking your time to shre your experience in our Hotel The Deck.WE are glad to know that your stay was good and you appreciated the location in the city center and our staff. We would like to inform you that we are a confirmed 4**** hotel cerfieid by the French organisme Atout France.Thank you for you feedback and for you review.It was a pleasure welcomed you and we hope to see you again in our hotel.Best regards,Eleonora - Front Desk

10/10 Excellent

Maciej, Brentwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, great breakfast, and 1 min walk from sea side.
Stayed 4 nights in Nov 2023
Response from Eleonora - Front Office on 9 Nov 2023
Dear Maciej,first of all thank you for taking your time to share your experience in our Hotel The Deck.We are glad to know that your stay was good and you appreciated our hotel, our breakfast served with 3 buffets, the location in the heart of Nice and our staff, that is very happy to read your lovely words.Thank you for your positive feedback and for your review. Thank you also for the excellent mark you gave us.It was a really pleasure welcomed you and we hope to see you again in our hotel.Best regards,Eleonora - Front Desk

10/10 Excellent

Gerard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location and superb service from all staff helped make a very enjoyable trip to Nice. Would definitely book here again - or another HappyDeck hotel if standards the same. Special thanks to the staff who helped me recover a forgotten item.
Response from Eleonora - Front Office on 9 Nov 2023
Dear Gerard,first of all thank you for taking your time to share your experience in our Hotel The Deck.We are glad to read that your stay was good and you appreciated our hotel and the location in the city center and next to shops ans restaurants. We are also very happy to know that our staff helpd you with your forgotten item and in genaral to make your stay memorable. We would lik to thank you for your lovely words.Thank you for your positve feedback and for your review. Thank you also for the excellent mark you gave us.For us it was a really pleasure welcomed you and we hope to see you again in our hotel.Best regards,Eleonora - Front Desk

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
Service was great 24 hours
Stayed 2 nights in Oct 2023
Response from Jérôme on 2 Nov 2023
Dear PatrickThank you for your positive feedback following your stay at the Deck.We are delighted to hear that our team was able to delight you with its welcome and availability.We look forward to welcoming you back very soon.Yours sincerelyJérôme - Assistant Manager

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location with plenty of restaurants & the seafront close by. The hotel was really good excellent staff & a very good breakfast. The only downside was the size of the bedroom for 2 people. It was far too small & no proper wardrobe to hang clothes but I would definitely stay there again
Stayed 3 nights in Oct 2023
Response from Jérôme on 2 Nov 2023
Dear Judith,Thank you for your comment following your stay at the deck.We are delighted to hear that you enjoyed our location in the heart of Nice, just a stone's throw from the seafront.We are also pleased to hear that you were satisfied with our breakfast and that our team was able to delight you with their welcome and availability.However, we are sorry that the size of your room did not meet your expectations and would like to apologise for this. Please note that for your future stays, we have premium rooms which are more comfortable due to their size, at a slight extra charge.We look forward to welcoming you back soon.Yours sincerelyJérôme - Assistant Manager

8/10 Good

J Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location, and the amenities were wonderful (free coffee, food on location, pool table, amazingly accomodating staff, etc.) However, our room was really tiny, with inadequate space for our luggage and clothing.
Stayed 1 night in Oct 2023
Response from Jérôme on 2 Nov 2023
Dear J Walter,Thank you for your feedback following your stay at the deck.We are delighted to hear that you enjoyed our location in the heart of Nice, just a short walk from the seafront.We are also pleased to hear that you were able to take advantage of our little touches throughout the day and that our team was able to delight you with their welcome and availability.However, we are sorry if the size of your room did not meet your expectations and would like to apologise for this. Please note that for future stays, we have premium rooms which are more comfortable due to their size, with a slight extra charge.We look forward to welcoming you again very soon.Yours faithfullyJérôme - Assistant Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and find
Hotel in excellent location, friendly welcome. Room was small with not a lot of storage space, but sufficient. It was comfortable. No trouble with noise. Did not have breakfast as many bakeries within walking distance. Great communal area where there is free hot drinks/water and great to relax. Can also purchase other beverages from the bar at a reasonable price. Free WIFI.
Stayed 5 nights in Oct 2023
Response from Jérôme on 21 Oct 2023
Dear Mark,Thank you for your feedback following your stay at the Deck Hotel.We are delighted to hear that you enjoyed our location in the heart of Nice as much as our public areas with their complimentary drinks.However, we are sorry if the size of your room did not meet your expectations. For a future stay, please note that we have premium rooms which will be more comfortable due to their size.We look forward to welcoming you again soon.Yours faithfullyJérôme - Assistant Manager

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will return
Great location. Staff very friendly and helpful The hotel overall very clean and well maintained Room was spacious for a European hotel I will stay at the Deck hotel on my next trip to Nice
Stayed 1 night in Oct 2023
Response from Jérôme on 21 Oct 2023
Dear PatrickThank you for your feedback following your stay at the Deck Hotel.We are delighted to read that you enjoyed our location in the heart of Nice, just a few steps from the seafront, as much as the general cleanliness.We are also pleased to learn that our team was able to delight you with its welcome and availability.We look forward to welcoming you soon.Yours sincerelyJérôme - Assistant Manager

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Eleonora - Réception on 13 Oct 2023
Cher Paul,tout d'abord nous vous remercions d'avoir pris le temps de partager votre expérience dans notre Hotel The Deck.Nous sommes ravis de constater que votre séjour s'est très bien passé et que vous avez apprécié notre hôtel.Nous vous remercions pour votre retour très positif et pour l'excellente note que vous nous avez donné.Pour nous ça a été un vrai plaisir de vous avoir accueilli et nous espérons de vous revoir dans notre établissement.Bien cordialement,Eleonora - Réception

8/10 Good

VICTOR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in the Grimaldi section. Right at the center of the tourist section and walking distance from the train station. The staff is extremely friendly and the $15 breakfast was very decent. Although we stay at the beginning of October 2023, the weather was still warm and one the night the room was a little hot and we had to turn on a table fan we found in the room. Not sure if the Air Conditioner was working at full capacity, but it also a concern the room temperature in a hot summer. We did not bring this up to the from desk and if this is just an incidental and temporarily problem, we will definitely stay in this hotel again.
Stayed 4 nights in Oct 2023
Response from Jérôme on 23 Oct 2023
Dear VictorThank you for your feedback following your stay at the Deck.We are delighted to read that you appreciated our location in the heart of Nice, just a few steps from the seafront, and that our breakfast met your expectations.We are also pleased to learn that our team was able to delight you with its welcome and availability.We can confirm that the air conditioning was on during your stay.We look forward to welcoming you again soon.Yours faithfullyJérôme - Assistant Manager

10/10 Excellent

Fred

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Jérôme on 2 Nov 2023
Cher Fred,Nous vous remercions pour votre retour positif à la suite de votre séjour au Deck.Nous sommes ravis d'apprendre que votre séjour s'est bien passé et espèrons avoir le plaisir de vous accueillir de nouveau très prochainement.CordialementJérôme - Adjoint de direction

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located boutique hotel with very friendly staff.
Stayed 3 nights in Oct 2023
Response from Eleonora - Front Office on 6 Oct 2023
Dear Richard,first of all thank you for taking your time to shar your experience in our Hotel The Deck.We are glad to know that your stay was good and you appreciated the location in the city center and our staff.Thank you for your positive feedback and for your reivew.It was a pleasure welcomed you and we hope to see you afain in our hotel.Best regards,Eleonora - Front Desk

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location… right at the edge of the walking only section that has tons of restaurants and shopping. Clean place but it is dated and small. The location is worth it. It is a busy area but noise was not an issue. The bed was comfortable.
Response from Eleonora - Front Office on 27 Sept 2023
Dear Michelle,first of all thank you for taking your time to share your experience in our Hotel The Deck.We are glad to know that your stay was good and you appreciated our hotel and the location in the hearrt of Nice.Thank you for your positive feedback and for your review. Thank you also for the excellent mark you gave us.It was a really pleasure welcomed you and we hope to see you again in our hotel.Best regards,Eleonora - Front Desk

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent position for shopping, eating and the old Nice. Very helpful team - made our stay really enjoyable. Good breakfast Very environmentally friendly. Would have paid for a larger room but none available.
Stayed 5 nights in Sep 2023
Response from Jérôme on 20 Sept 2023
Dear PeterThank you for your feedback following your stay at the Deck Hotel.We are delighted to read that you enjoyed our location in the heart of Nice just a short walk from the seafront and that our breakfast met your expectations.We are also pleased to learn that our team was able to delight you with its welcome and availability.We look forward to welcoming you back very soon.Yours sincerelyJérôme - Executive Assistant

8/10 Good

Samuel

Stayed 1 night in Sep 2023
Response from Eleonora - Réception on 20 Sept 2023
Dear Samuel,first of all thank you for taking your time to share your experiece in our Hotel The Deck.We are glad to know that your stay was good and you appreciated our hotel.Thank you for your positive feedback and for the good mark you gave us.It was a pleasure welcomed you and we hope to see you again in our hotel.Best regards,Eleonora - Front Desk

8/10 Good

Emilie, Gatineau

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The Deck hotel is very well located only 2 minutes away from the Promenades des Anglais and very close to all restaurants and bakeries. The staff was very friendly and helpful and gave us plenty of tips and suggestions of sights to see. We enjoyed our stay!
Stayed 3 nights in Sep 2023
Response from Eleonora - Front Office on 11 Sept 2023
Dear Emilie,first of all thank you for taking your time to share your experience in our Hotel The Deck.We are glad to know that your stay was good and you appreciated our hotel, the location in the hear of the city next to the seaside and restaurants and our staff that is very happy to read your nice words.Thank you for your positive feedback and for your review. It was a pleasure welcomed you and we hope tos ee you again in our hotel.Best regards,Eleonora - Front Desk

8/10 Good

Astrid, Miami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice abd excellent location
Stayed 2 nights in Jul 2023
Response from Eleonora - Front Office on 8 Sept 2023
Dear Astid,first of all thank you for taking your time to share your experience in our Hotel The Deck.We are glad to know that your stay was good and you appreciated our hotel and the location in the heart of the city.Thank you for your positive feedback and for your review. Thank you also for the excellent mark you gave us.It was a pleasure welcomed you and we hope to see you again in our hotel.Best regards,Eleonora - Front Desk

10/10 Excellent

Keith

Stayed 1 night in Sep 2023
Response from Eleonora - Front Office on 4 Sept 2023
Dear Keith,first of all thank you for taking your time to share your experience in our Hotel The Deck.We are glad to know that your stay was good and you appreciated our hotel.Thak you for your positive feedback and for your nice review. Thank you also for the excellent mark you gave us.It was a really pleasure welcomed you and we hope to see you again in our Hotel.Best regards,Eleonora - Front Desk

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great Stay
Hotel in a great location. staff very friendly and helpful. Room very clean and comfortable. Restaurant area nice, airy and light. Would recommend!
Stayed 3 nights in Aug 2023
Response from Jérôme on 25 Aug 2023
Dear James,Thank you for your feedback following your stay at the Deck Hotel.We are delighted that you enjoyed our location in the heart of Nice, just a short walk from the seafront, as well as the general cleanliness of your room.We are also pleased to hear that our team was able to delight you with their welcome and availability.We look forward to welcoming you back very soon.Yours faithfullyJérôme - Assistant Manager

10/10 Excellent

Rania

Stayed 1 night in Aug 2023
Response from Jérôme on 17 Aug 2023
Chère Karin,Nous vous remercions pour votre retour positif à la suite de votre visite au Deck Hotel.Nous sommes ravis d'apprendre que vous avez apprécié votre séjour et espèrons vous accueillir à nouveau très prochainement.Cordialement.Jérôme - Adjoint de direction

10/10 Excellent

Alan

Stayed 1 night in Aug 2023
Response from Eleonora - Réception on 5 Sept 2023
Cher Alan,tout d'abord nous vous remercions d'avoir pris le temps de partager votre expérience au sein de notre Hôtel The Deck.Nous sommes ravis de constater que votre séjour s'est très bien passé et que vous avez apprécié notre hôtel.Nous vous remercions pour votre retour positif et pour l'excellente note que vous nous avez donné.Pour nous ça a été un vrai plaisir de vous avoir accueilli et nous espérons de vous revoir dans notre établissement.Bien cordialement,Eleonora - Réception

10/10 Excellent

Clint

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place! Very friendly staff and close to everything! Highly recommend!
Stayed 3 nights in Jul 2023
Response from Eleonora - Front Office on 31 Jul 2023
Dera Clint,first of all thank you for taking your time to share your experience in our Hotel The Deck.We are glad to know that your stay was good and you have appreciated our hotel, the location in the heart of the city and our staff.Thank you for your positif feedback and for your nice review. Thank you also for the excellent mark you gave us.It was a really pleasure welcomed you and we hope to see you again in our hotel.Best regards,Eleonora - Front Desk

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re staying in Nice definitely book this hotel. The staff were lovely and it was close to everything you need: restaurants, a gym but especially the beach. I will stay here again in the future.
Stayed 3 nights in Jun 2023
Response from Eleonora - Front Office on 4 Jul 2023
Dear Carlos,first of all thank you for taking your time to share your experince in our Hotel The Deck.We are glad to know that your stay was good and you apprciated our hotel, the location in the heart of Nice and our staff that is happy to read your nice words.Thank you for your positive feedback and for your nice review. Thank you also fo the excellent mark you gave us.It was a really pleasure welcomed you and we hope to see you again in our hotel.Best regards,Eleonora - Front Office

10/10 Excellent

Kultar

Liked: Cleanliness, staff & service, property conditions & facilities
The reception staff were great.
Stayed 4 nights in Jun 2023
Response from Eleonora - Front Office on 29 Jun 2023
Dear Kultar,first of all thank you for taking time to share your experience in our Hotel The Deck.We are glad to know that your stay was good and you appreciated our hotel and expecially our staff that is very happy to read your nice words.Thank you for your positive feedback and for your review. Thank you also for the excellent mark you gave us.It was a really pleasure welcomed you and we hope to see you again in our hotel.Best regards,Eleonora - Front Office

10/10 Excellent

FELIPE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, excellent location
Stayed 1 night in Jun 2023
Response from Eleonora - Front Office on 16 Jun 2023
Dear Felipe,first of all thank you for taking your time to share your experience in our Hotel The Deck.We are glad to know that your stay was good and you appreciated our hotel, the location in the city center and our staff.Thank you for your positive feedback and for your nice review. Thank you also for the excellent mark you gave us.It was a really pleasure welcomed you and we hope to see you again in our hotel.Best regards,Eleonora - Front Office

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location perfect. Desk personnel very helpful. Room very small but was finr
Stayed 3 nights in Jun 2023
Response from Eleonora - Front Office on 14 Jun 2023
Dear Michelle,first of all thank you for taking your time to share your experience in our Hotel The Deck.We are glad to know that your stay was good and you appreciated our hotel, the location in the heart of Nice and our staff.Thank you for your positive feedback, for your review and for the excellent mark you gave us.It was a really pleasure welcomed you and we hope to see you again in our hotel.Best regards,Eleonora - Front Desk

4/10 Poor

Heidi

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
initially front desk was great. rooms very small. our stay was a free drink for everyone. we made sure it was a thing. my husband asked and later was charged a drink. the next night the guy said no and was rude. following night the guy pretty much accused of us lying and wanted us to address our situation with girl who said we were right. horrible service. would never recommend.
Stayed 3 nights in Jun 2023
Response from Jérôme on 8 Jun 2023
Good afternoon, Madam,I am following up your message and am still really surprised by it.You were never charged for the first drink requested by your husband, nor for the other 5 that I personally served you.We both spoke about this and according to you, you were entitled to 1 free drink per day and per person. We did not agree with you because only 1 drink per person was offered during your stay.I remain at your disposal should you wish to discuss the matter again.Regards.Jérôme - Assistant Manager

10/10 Excellent

Morgan

Stayed 1 night in May 2023
Response from Asiat - Reception on 31 May 2023
Chère Morgan, Tout d'abord nous vous remercions d'avoir pris le temps de partager votre expérience au Deck Hotel.Nous vous remercions également pour votre note parfaite de 10/10, votre satisfation étant notre plus grande récompense. En espérant vous accueillir à nouveau, Asiat - Réception.

10/10 Excellent

Mary Grace

Stayed 1 night in May 2023
Response from Asiat - Reception on 31 May 2023
Dear Mrs Gracen,Thank you for your feedback following your stay at the Deck and we are delighted that you enjoyed your time here.Best regards,Asiat - Reception

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were great. I was doing some work and was having problems with the computer. They worked with me so that i could complete what i had to get done. Thank you to Jerome and Eleonora! In addition, the hotel is lovely. Great decor and very relaxing. Plus great location. I would definietly stay again!
Stayed 3 nights in May 2023
Response from Asiat - Reception on 25 May 2023
Dear KarenThank you for your feedback following your stay at the Deck Hotel.We are very pleased to hear that our team-mates, Jérôme and Eleonora, were able to satisfy you with their availability.We are also pleased to hear that you appreciated the decoration and comfort of your room and we are delighted to read that you appreciated our location in the heart of Nice, a few steps from the seafront and close to all amenities.We look forward to welcoming you back very soon.

10/10 Excellent

Drew Cameron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our first time in Nice and we picked this hotel as a last minute decision. Very happy that we did as it was perfect for us. Very convenient, easily walkable area and great staff!
Stayed 3 nights in May 2023
Response from Eleonora - Front Office on 23 May 2023
Dear Drew,first of all thank you for taking your time to share your experience in our Hotel The Deck.We are really glad to know that you stay was good and you appreciated our hotel, the location in the heart of Nice and our staff.Thank you for your positive feedback and for your nice review. Thank you also for the excellent mark you gave us.It was a really pleasure welcomed you and we hope to see you again in our Hotel.Best regards,Eleonora - Front Office

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the perfect location in Nice. It's very convenient and safe. The hotel is very cute, and my room was nice. Carlos at the front desk is excellent.
Stayed 1 night in May 2023
Response from Eleonora - Front Office on 22 May 2023
Dear Steohanie,first of all thank you for taking your time to share your experience in our Hotel The Deck.WE are glad to know that your stay was good and you appreciated our hotel and our location in the city center and our staff, expecially Carlos who will be very happy to rad your nice words.Thank you for your positive feedback and for your nice review. Thank you also for the excellent mark you gave us.It was a really pleasure welcomed you and we hope to see you again in our hotel.Best regards,Eleonora -Front Office

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Fabulous hotel, great location, super friendly staff, no hesitation recommending
Stayed 3 nights in Apr 2023
Response from Carlos - Front Desk on 2 May 2023
Dear Joanne.Thanks for choosing The Deck Hotel for your stay in Nice and for your positive feedback.We are glad to learn that our staff managed to met your exceptations and also our location in the heart of nice , at 5 min by walk from the promenade des anglais and the other touristic points of the city.Looking forward to welcome you again, Kind regards Carlos - Front Desk Team

10/10 Excellent

Karin

Stayed 1 night in Apr 2023
Response from Jérôme on 30 Apr 2023
Chère Karin,Nous vous remercions pour votre retour positif à la suite de votre visite au Deck Hotel.Nous sommes ravis d'apprendre que vous avez apprécié votre séjour et espèrons vous accueillir à nouveau très prochainement.Cordialement.Jérôme - Adjoint de direction

6/10 Okay

Rebecca

Liked: Staff & service
Property wasn’t 4 star. I received no vip upgrade. Room was tiny and my window looked out to all of the air conditioners units. Staff were lovely and location was great.
Stayed 4 nights in Apr 2023
Response from Eleonora - Front Office on 17 Apr 2023
Dear Rebecca,first of all thank you for taking your time to share your experience in our Hotel The Deck.We are deeply sorry to understand that the hotel did not answer your expectation and we apologise. By the way, we remind you that the upgrade is possibly only if we have availabilities. You stayed 4 nights so you would have come to the recpetion to inform that you did not like the room and we will find another solution together.Thank you for your feedback regarding our staff.It was a pleasure welcomed you.Best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for exploring Nice
The hotel location was perfect for exploring all of old town Nice on foot! Staff were welcoming and helpful. The room was basic, but this is all we needed. They have a great area for sitting, relaxing, enjoying a coffee, etc. I drove into town and expected the hotel to have parking, as their online amenities listed 'parking available". I do not notice the very small print that stated it is available in a nearby parking garage for 24 euros/day. That was an unhappy surprise. But, the hotel kindly offered us a free breakfast one morning because of the misunderstanding.
Stayed 2 nights in Apr 2023
Response from Eleonora - Front Office on 12 Apr 2023
Dear guest,first of all thank you for taking your time to share your experience in our Hotel The Deck.We are glad to know that your appreciated our hotel, the location in the heart of Nice, our staff and we are also happy to read that you enjoyed our hall with pool and football table with the possibility ti have coffee and water for free 24h.About the parking, we are deeply sorry but is well noted taht the hotel does not have a private parking but we suggest the public one at 100m from the hotel.Thank you for your positive feedback and for your nice review. Thank you also for the good mark you gave us.It was a really pleasure welcomed you and we hope to see you again in our Hotel.Best regards,

4/10 Poor

susan

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed. Ridiculous room 405
Room was poorly organised, literally a leg room to pass at the end of the bed plus a TV on the wall no way to get around it! Hairdryer irritating & useless have to hold the button all the time then overheats every 20 seconds for a minute! Toilet seat the slips each time you sit. Bed has a sort of pillow top protector that doesn't cover full bed just about a meter across the middle which is just, why? Very friendly lady on reception but the man clearly didn't like that we said the room was unsuitable saying we should check what we book. The said room corresponded with photos & had been upgraded & we should check when we book a room. Some response! No photo shows a leg width at the end of the bed. Oh plus we found a sock under the bed.. The young lady offered breakfast and apologised, extremely professional & friendly but the man gave a disapproving look when she did so. Not impressed at all & not what we expected from 4 star hotel. Don't accept room 405 it's ridiculous! All has been done for photos but sorry this doesn't work for us.
Stayed 1 night in Mar 2023
Response from Jérôme on 27 Mar 2023
Dear Madam,Thank you for your feedback following your stay at the Deck Hotel.We would like to apologise for the cleaning of your room and will alert the department concerned, it should have been mentioned to us at the time so that the necessary steps could be taken.Secondly we are sorry if the size of your room did not meet your expectations, as mentioned at the time of your departure we have Premium rooms which are more comfortable in terms of size but all this is clearly described at the time of booking.We respect your opinion, but I find the terms and words used by your companion in front of my colleague and myself before leaving quite inappropriate.Yours sincerely.Jérôme - Executive Assistant

6/10 Okay

Chris

Stayed 3 nights in Mar 2023
Response from Jérôme on 10 Mar 2023
Bonjour,Merci pour votre retour à la suite de votre séjour au Deck Hotel.Concernant votre note attribuée, nous aurions bien aimé savoir ce qui a pu vous deplaire et restons à votre disposition pour échanger à ce sujet.Cordialement.Jérôme - Adjoint de direction

8/10 Good

Morgan

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jan 2023
Response from Saloua -La reception on 8 Feb 2023
Dear Guest,Thank you very much for your positive feedback after your stay at The Deck Hotel.We hope to see back here in a very near future.Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Jérôme on 26 Jan 2023
Dear Guest,Thank you very much for your positive feedback after your stay at The Deck Hotel.We hope to see back here in a very near future.Best regardsJérôme

10/10 Excellent

SJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our new favourite place to stay in Nice
Fun, modern decor with lovely staff and great breakfast.
Stayed 1 night in Jan 2023
Response from Carlos - Front Desk on 24 Jan 2023
Dear Jane Susan , First of all thank you for choosing the deck hotel and for sharing your experience about your stay. We are glad to learn that our modern and fun decor inspired by the colors of the sea and also our large breakfeast buffet pleased you. Our staff was happy to welcome you and hope to see you again in your next stay in our beautiful city.Regards

10/10 Excellent

Polly

Liked: Cleanliness, staff & service, property conditions & facilities
It was supper convenient place to stay. It close to train , walk and bus stops !
Stayed 1 night in Jan 2023
Response from Eleonora - Front Office on 23 Jan 2023
Dear Polly,first of all thank you for taking your time to share your experience in our Hotel The Deck.We are glad to know that your stay was good and you appreciated our hotel and the location in the city center, next to shops, restaurants and at 5 minutes from the famous Promenade des Anglais.Thank you for your positive feedback and for your nice review. Thank you also for the good mark you gave us.It was a really pleasure welcomed you and we hope to see you again in our hotel.Best regards,

10/10 Excellent

Dayana, Miami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff very friendly
Response from Eleonora - Front Office on 14 Jan 2023
Dear Dayana,first of all thank you for taking your time to share your experience in our Hotel The Deck.We are glad to know that your stay was good and you appreciated our hotel, the location in the city center and our staff.Thank you for your positive feedback and for your nice review. Thank you also for the really good mark you gave us.It was a really pleasure welcomed you and we hope to see you again in our hotel.Best regards,

10/10 Excellent

Royce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect Nice hotel.
The location is right in the middle of everything Nice has to offer, clean & colourful, staff were always friendly and helpful, rooms just the right size for one, comfortable bed and good sized bathroom, safe and space for clothes and suitcase (I booked late so grabbed the cosy option). Breakfast fresh and plenty of choice with excellent inclusive coffee throughout the day, bar closed out of season but looked comfortable. Late check out option which was handy with a late flight after the Promclassic run. Will book early for next year!
Stayed 2 nights in Jan 2023
Response from Jérôme on 10 Jan 2023
Dear Royce,Thank you for your positive feedback following your stay at the Deck Hotel.We are delighted to read that you enjoyed our location in the heart of the city of Nice just a few steps from the sea.We are also happy to hear that you liked the atmosphere and the decoration of the hotel as well as the cleanliness and the general comfort of your room, 2 things that we attach great importance to.Finally, we are happy to know that our team was able to enchant you with its welcome and that our breakfast met your expectations.See you next year for a new Promclassic.Yours sincerelyJérôme - Executive Assistant