Beach nearby, beach towels

Reviews of Mercure Nice Centre Grimaldi

4 out of 5
Mercure Nice Centre Grimaldi
6 Rue Grimaldi, Nice, Alpes-Maritimes

Reviews

8.4

Very good

Rating 10 - Excellent. 305 out of 908 reviews" "
Rating 8 - Good. 444 out of 908 reviews" "
Rating 6 - Okay. 112 out of 908 reviews" "
Rating 4 - Poor. 39 out of 908 reviews" "
Rating 2 - Terrible. 8 out of 908 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Judith Yaneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast food
Stayed 1 night in Mar 2024
Response from R PERRAUD / Manager on 25 Mar 2024
Thank you for sharing your experienceWe hope to welcome you backRegards

10/10 Excellent

Torben

Stayed 4 nights in Nov 2023
Response from R PERRAUD / Manager on 11 Dec 2023
Thank you fos sharing your opinion!We hope to welcome you backRegards

10/10 Excellent

Louise

Stayed 3 nights in Nov 2023
Response from R PERRAUD / Manager on 7 Dec 2023
Merci pour vos commentaires, nous sommes ravis que vous ayez passé un agréable séjour parmi nous !Cordialement,

10/10 Excellent

manoranjan singh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and very hepful staff. Wild thorougjly recommend this to my friends.
Stayed 3 nights in Nov 2023
Response from R PERRAUD / Manager on 20 Nov 2023
Thank you so much for your comments !We hope to welcome you back!Regards,

8/10 Good

Kuldip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 4 nights in Oct 2023
Response from R Perraud / Manager on 30 Oct 2023
Thank you for sharing your opinion regarding your stay!Regards

2/10 Terrible

Benedicte

Stayed 3 nights in Oct 2023

10/10 Excellent

Pierre-Yves

Stayed 1 night in Oct 2023
Response from R Perraud / Manager on 26 Oct 2023
Merci d'avoir partagé votre avis suite à votre séjour au Mercure Nice Centre Grimaldi

10/10 Excellent

Nicolas

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from R Perraud / Manager on 9 Oct 2023
Merci d'avoir partagé votre expérience !Au plaisir de vous accueillir à nouveau !

4/10 Poor

Chretien

Stayed 3 nights in Sep 2023
Response from R Perraud / Manager on 4 Oct 2023
Cher MonsieurNous vous remercions d'avoir pris le temps de partager votre avis. Même si nous avions préféré que votre expérience ait été plus positive.La satisfaction du client est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous ferons de notre mieux pour vous offrir l'expérience formidable dont nos clients se réjouissent.Veuillez agréer, Monsieur, nos salutations respectueuses.

8/10 Good

gillian

Stayed 4 nights in Sep 2023

8/10 Good

John

Liked: Room comfort
Stayed 2 nights in Sep 2023
Response from R Perraud / Manager on 28 Sept 2023
Thank you for sharing your opinion regarding your stayRegards,

8/10 Good

Nataliya

Stayed 10 nights in Aug 2023

6/10 Okay

Euan Robert

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Been coming here many years but it has definitely gone down hill. The location is what brings us back. The breakfast used to be better than it is, there is limited cooked breakfast…it was disappointing. Our room this year was in need of updating, there was nowhere to get ready and dry your hair. The lighting, mirrors and plugs are terrible!! Most of the staff are amazing and although the hotel isn’t the best, the staff and location make up for it. However, I think there are better hotels for the same, if not less money.
Stayed 7 nights in Aug 2023
Response from R Perraud / Manager on 5 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience with our product.All our rooms are different by the size, but we also propose an other room category called "Privilege Room" they are bigger and offer more comfort and extra amenities , but perhaps hotel was already fully booked at this period, so impossible to give you a chance to change room.We are nevertheless delighted that you appreciated the kindness and professionalism of our teams, we thank you for that.We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

6/10 Okay

Jared

Stayed 4 nights in Jul 2023

8/10 Good

Gilvan

Stayed 3 nights in Aug 2023
Response from R Perraud / Manager on 30 Aug 2023
Thank you for sharing your opinion!We hope to welcome you back !Regards

10/10 Excellent

Seyindzhat, pleasanton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from R Perraud / Manager on 29 Aug 2023
Thank you for sharing your experience at the Mercure Nice Centre Grimaldi !We hope to welcome you back!!Regards,

10/10 Excellent

eunhee

Stayed 5 nights in Aug 2023
Response from R Perraud / Manager on 30 Aug 2023
Thank you so much for sharing your comments regarding your stay !Regards

10/10 Excellent

John, Geneva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a very good hotel with friendly/helpful staff. The breakfast buffet has a good amount of choice, the food is fresh and it's worth the money. The rooms are not huge but are clean and comfortable. There is a supermarket next door. That's handy but it has noisy early morning deliveries, so avoid room 222 (which we had for one night before moving) and presumably 322 and 422.
Stayed 5 nights in Aug 2023
Response from R Perraud / Manager on 29 Aug 2023
Thank you for sharing your comments !We hope to welcome you back ...in a quiet room of course!Regards

10/10 Excellent

Estefania, New Orleans

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend. Few blocks from board walk. Grocery store around the corner. Spacious room. Close to major shopping mall too. Would come back!
Response from R Perraud / Manager on 9 Aug 2023
Thank you so much for sharing your comments regarding your stay !We hope to welcom you back very soon!Regards

8/10 Good

Vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wry pleasant stay. Air con a little noisy, but otherwise great.
Stayed 1 night in Jul 2023

10/10 Excellent

MARCO

Stayed 7 nights in Jul 2023

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Good hotel but needs a few tips
Hotels.com mentioned a swimming pool and the photos showed a beach view but that is for another Mercure in Nice. This one is a bit further from the beach! It's still a nice hotel and it has good sized rooms, A/C and free filtered water for guests. We didn't pay for breakfast and there was an open plan kitchen in the hotel reception area but for some reason we weren't allowed to use it. Seems weird to have it so open and not be able to use the equipment. Our body soap was taken on the second to last day by the cleaner and not replaced. And the water jugs that you can fill in reception are not collected by the cleaners either? Strange not to not tidy those away. We kept forgetting to bring them downstairs but dishes aren't something I want to think about on my holidays. Overall it is a nice hotel and there is a new rooftop bar that opens at 6pm. You get a good sized fridge in your room and a safe too, wardrobe and shelves for your stuff.
Stayed 4 nights in Jul 2023
Response from R Perraud / Manager on 18 Jul 2023
Dear Guest,Thank you for sharing your opinion about your stay!It Seems that hotels.com did maid a confusion with the other Mercure as we do not have a swimming pool at the hotel!Sorry for the mistake concerning the soap, we will share this remark with the staff in order to avoid an othe time such a problem.We hope to welcome you backRegards,

10/10 Excellent

Yngve

Stayed 7 nights in Jul 2023

8/10 Good

Sonja

Stayed 3 nights in Jul 2023

10/10 Excellent

Nathalie

Stayed 1 night in Jul 2023

6/10 Okay

gautam

Stayed 1 night in Jun 2023

10/10 Excellent

shirley

Stayed 2 nights in Jun 2023

8/10 Good

Dines Bredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pænt hotel med god beliggenhed.
Pænt hotel med rigtig god beliggenhed, tæt på strand og bymidte. Pæn og moderne loungeområde. Værelserne er små, sengene store, lille badeværelse, alt i alt lidt trangt. Rigtig god service.
Stayed 5 nights in Jun 2023
Response from R Perraud / Manager on 26 Jun 2023
Dear guests,Thank you for sharing your comments regarding your stay at the Mercure Grimaldi.We hope to welcome you backRegards,

4/10 Poor

Soonjae

Stayed 4 nights in Jun 2023

10/10 Excellent

Mr Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from R Perraud / Manager on 21 Jun 2023
Merci d'avoir partagé votre avis suite à votre séjour chez nous ! Nous sommes ravis que vous ayez apprécié ce moment et au plaisir de vous accueillir une prochaine fois!

10/10 Excellent

Scott Grant

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for enjoying Nice and the wider Cote D'azur area.
Stayed 7 nights in Jun 2023
Response from R Perraud / Manager on 19 Jun 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Hôtel Mercure Nice Centre Grimaldi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

PHILIP

Stayed 6 nights in Jun 2023
Response from R Perraud / Manager on 16 Jun 2023
Thank you for sharing your experience .We do hope to welcome you backRegards

2/10 Terrible

Stephen

Travelled with partner
During our stay our bedlinen was changed and my MP3 player, which I had left on top of the bed, was accidentality sent to the laundry. I do not blame anyone for this accident. I left my details so that it could be returned if it was found. I emailed the hotel twice in order to get an update. My emails went unanswered and it was not until I contacted Expedia that I received a response. I was surprised to learn that the hotel blamed me for the loss because I had left it on top of the bed and I had not reported it missing until the following day. (I didn’t immediately notice it was missing.) Finally, I was wrongly accused of suggesting that the hotel staff were untrustworthy. My request for a small contribution towards the cost of a new MP3 player was ignored. The hotel was completely dismissive of my loss.
Stayed 5 nights in May 2023
Response from R Perraud / Manager on 21 Jun 2023
You threatened us that you would write a bad review if the MP3 you lost by yourself wasn’t refunded by the Hôtel.And you did in fact, even though we tried together to find a solution for you.Once again, we are deeply sorry about the situation, and we hope that this missunderstanding won’t change you mind about Mercure Hôtel.Please accept our kind regards

10/10 Excellent

David

Stayed 4 nights in Jun 2023

8/10 Good

Peter

Stayed 4 nights in Jun 2023
Response from R Perraud / Manager on 9 Jun 2023
Thank you for sharing your experienceRegards,

10/10 Excellent

Damian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean the staff were helpful and friendly he location was convenient for restaurants the tram and beach.
Stayed 5 nights in May 2023
Response from R Perraud / Manager on 5 Jun 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Hôtel Mercure Nice Centre Grimaldi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Teija

Stayed 5 nights in May 2023
Response from R Perraud / Manager on 24 May 2023
Nous espérons vous accueillir de nouveau bientôt chez nous !Merci d'avoir partagé votre avisCordialement,

10/10 Excellent

Wendy Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location, 5 mins from trams, 2 mins to beach, pedestrian shopping area, and local eateries
Stayed 7 nights in May 2023
Response from R Perraud / Manager on 21 May 2023
Thank you so much for sharing your experience !We hope to welcome you back for an other stay in Nice!Regards

10/10 Excellent

Jan-Åke

Stayed 3 nights in May 2023
Response from R Perraud / Manager on 17 May 2023
Thank you for sharing your opinion regarding your stay with us!We hope to welcome you backRegards

4/10 Poor

Heidi

Stayed 4 nights in May 2023

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023

10/10 Excellent

Bente

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

Sari

Travelled with group
Liked: Cleanliness, staff & service
Viikonloppuloma
Hotellin sijainti on loistava. Huone ja yleiset tilat ovat siistit ja puhtaat. Huoneen sisustus kaipaisi päivittämistä. Sänky on kova. Monipuolinen aamupala. Hyvä ja ystävällinen palvelu.
Stayed 3 nights in Apr 2023
Response from R Perraud / Manager on 3 May 2023
Thank you for sharing your experience We hope to welcome you backRegards

8/10 Good

Catriona

Liked: Cleanliness, staff & service, amenities
This is a good hotel, well situated in a quiet neighbourhood but close to the beach, shopping areas and a choice of restaurants. The room was small but relatively comfortable and overall this hotel is an excellent base for exploring Nice.
Stayed 3 nights in Apr 2023
Response from R Perraud / Manager on 3 May 2023
We very much appreciate your comments regarding your stay at the Hôtel Mercure Nice Centre Grimaldi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Christina

Stayed 4 nights in Apr 2023
Response from R Perraud / Manager on 3 May 2023
Thank you for sharing your opinion regarding your stay!

10/10 Excellent

Silvia

Stayed 3 nights in Apr 2023
Response from R Perraud / Manager on 3 May 2023
It was a pleasure to welcome you at the hotel !

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location but the bed was way too hard!
Stayed 3 nights in Apr 2023
Response from R Perraud / Manager on 7 Apr 2023
Thank you for sharing your experience regarding your stay at the hotel !We hope to welcome you back!Regards

10/10 Excellent

Helene

Stayed 4 nights in Mar 2023
Response from R Perraud / Manager on 30 Mar 2023
We hope to welcome you back for an other stay!Regards,

8/10 Good

Yulisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet is delicious! Good variety and great staples. Delicious French food. The Madeleines were my favorite! The rooms are not sound proof, so I hope you are not a light sleeper. Great blackout drapes, but I could hear coughing or movement in the rooms below and above, and the garbage truck outside (even though I was on the third floor). Overall, it was a good choice for my son and me. Thank you Mercure Nice Centre Grimaldi. We shall return!
Stayed 3 nights in Mar 2023
Response from R Perraud / Manager on 21 Mar 2023
Thank you so much for sharing your comments regarding your stay!We hope to welcome you backRegards

10/10 Excellent

catherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean . Breakfast was very nice , loved the waffles and bacon particularly. It was close to the train station and a perfect spot for site seeing .
Stayed 3 nights in Mar 2023
Response from R Perraud / Manager on 8 Mar 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Hôtel Mercure Nice Centre Grimaldi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,