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Reviews of The Ridge Hotel

3 out of 5
The Ridge Hotel
151 East Houston Street, New York, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 401 out of 1001 reviews" "
Rating 8 - Good. 358 out of 1001 reviews" "
Rating 6 - Okay. 125 out of 1001 reviews" "
Rating 4 - Poor. 70 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Beyza

Stayed 3 nights in Dec 2023

10/10 Excellent

Sean

Travelled with family, Business traveller
Loved the place! Wonderful view of East Houston. Would stay a week one day.
Stayed 1 night in Apr 2024
Response from The Ridge Team on 13 Apr 2024
Thank you for your stay and feedback!

8/10 Good

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick, easy check in. Clean. Walkable to sights and good restaurants.
Stayed 6 nights in Mar 2024
Response from -The Ridge Hotel on 5 Apr 2024
Thank you for your stay!

8/10 Good

Dana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience. The room temperature was way too hot and you cannot control the temperature from the thermostat. The bunk bed room should have had a little shelf on the top bunk as a nightstand. Also the parking information given in the check in email is incorrect. The closest garage charges $90 a day not 45.
Stayed 2 nights in Mar 2024
Response from The Ridge Team on 31 Mar 2024
Thank you for your stay and feedback.

10/10 Excellent

Tom

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for money. Quiet and clean, loads of great options nearby. Would definitely stay here again.
Stayed 5 nights in Mar 2024
Response from The Ridge Team on 25 Mar 2024
Thank you for your stay and feedback!

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from The Ridge Team on 26 Mar 2024
THANK YOU FOR YOUR STAY!

4/10 Poor

Scott

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel itself is moderately fine. The drains don't drain very well so expect water to puddle up in the sink and shower. Also the climate control doesn't work so you need to rely on window AC units since the rooms get unbearably hot. During our stay we also had the fire alarm pulled at 1AM for no good reason, which normally is just an inconvenience. However, after the fire department arrived and found nothing amiss, the staff member at the front desk was unable to surpress the alarm. The fire chief repeatedly told him that it was the responsibility of whomever is attending the front desk (note that this is one of those 'virtual front-desk' locations) to have knowledge of the fire warning system. When questions were asked of him by other hotel guests, he was extremely rude and talked back to people, saying that this was not part of his job. Hotels are obviously expensive in New York, but if you are looking for anything more than a bed to sleep in with a side of rude staff members, you might want to look elsewhere.
Stayed 2 nights in Mar 2024
Response from -Ridge Hotel on 24 Mar 2024
Thank you for staying with us.

4/10 Poor

1

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There were minimal amenities and we saw bed bugs.
Stayed 3 nights in Mar 2024
Response from -The Ridge Hotel on 15 Mar 2024
Thank you for staying with us.

10/10 Excellent

Joy, Walker

Stayed 7 nights in Mar 2024
Response from The Ridge Team on 2 Apr 2024
THANK YOU FOR YOUR STAY

8/10 Good

Collin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic and everything seemed clean and well maintained. While the room’s petite dimensions and general street noise should be expected (it’s Manhattan after all), the room lock felt quite loose in the door. Other than that, we loved our stay.
Stayed 3 nights in Mar 2024
Response from The Ridge Team on 12 Mar 2024
Thank you for your stay!

8/10 Good

Fabienne

Liked: Cleanliness
Price ok Clean easy transportation but staff not always at reception desk
Stayed 2 nights in Mar 2024
Response from Thank you for staying with us. on 11 Mar 2024
Thank you for staying with us.

2/10 Terrible

Claudia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff is rude ! Room 101 booked through Expedia is in the lobby! Even if people whispered you hear every little noise inside the building and outside street noise. We are NOT light sleepers , we had hard time sleeping . Constant noise ! Stay away from room 101. Mostly disappointed in Expedia for endorsing. Lost my trust !
Stayed 2 nights in Mar 2024
Response from -The Ridge Hotel on 8 Mar 2024
Hi there, Sorry for any inconvenience. Thank you for your stay!

8/10 Good

ROCCO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and safe. Not easy parking
Response from The Ridge Team on 6 Mar 2024
THANK YOU FOR YOUR STAY

6/10 Okay

Bernadette

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Main issue was too much noise from neighbors - walls are very thin and there was an infant crying all night. Very convenient and clean, though.
Stayed 1 night in Mar 2024
Response from The Ridge Team on 6 Mar 2024
Thank you for your feedback!

4/10 Poor

Isaiah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Would not recommend
Stayed 1 night in Feb 2024
Response from The Ridge Team on 4 Mar 2024
Thank you for your feedback!

10/10 Excellent

Safwan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from The Ridge Team on 28 Feb 2024
Thank you for your stay

6/10 Okay

Licia Leonor

Disliked: Staff & service
Stayed 9 nights in Feb 2024
Response from Ridge Hotel on 26 Feb 2024
Thank you for staying with us.

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and so nice with the roof top terrace.
Stayed 4 nights in Feb 2024
Response from The Ridge Team on 23 Feb 2024
Thank you for staying with us.

10/10 Excellent

Brianna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this property. The location and service is amazing. However the AC does not work, but heating system does. I don’t know if that applies to all rooms.
Stayed 5 nights in Feb 2024
Response from -The Ridge Hotel on 18 Feb 2024
Thank you for staying with us.

8/10 Good

James

Stayed 4 nights in Feb 2024
Response from The Ridge Team on 20 Mar 2024
THANK YOU FOR YOUR STAY!

4/10 Poor

Autumn

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The furniture is old and damaged. The walls are highly damaged. Ceiling is rusty. There's barely space to walk in btw the bed and the wall to the other side. We're skinny and could barely fit. The room is advertised as sound proof but you can hear everything in the hallways, from the street, the elevator, etc. Walls are super thin. Bed is hard as a rock and the blanket is thin. If you need new towels it's in the basement which means anyone could've touched them or dropped on the floor and put back. Too expensive for the room and hotel you get. Rooms were clean though.
Stayed 2 nights in Feb 2024
Response from -The Ridge Hotel on 16 Feb 2024
Thank you for staying with us.

10/10 Excellent

DJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Paint chipping in room on multiple qalls & surfaces
Stayed 1 night in Feb 2024
Response from -The Ridge Hotel on 16 Feb 2024
Thank you for staying with us.

8/10 Good

Jonathan, Los Angeles

Liked: Cleanliness
Stayed 5 nights in Feb 2024
Response from -The Ridge Hotel on 12 Feb 2024
Thank you for staying with us.

6/10 Okay

Dylan Rey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from -The Ridge Hotel on 10 Feb 2024
Thank you for staying with us.

8/10 Good

Raul

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from -The Ridge Hotel on 9 Feb 2024
Thank you for staying with us.

8/10 Good

Dena

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Very safe.
Stayed 1 night in Feb 2024
Response from -The Ridge Hotel on 7 Feb 2024
Thank you for your stay!

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Staff & service, amenities
Room temp was hot and could not be adjusted. No Staff on premises for 3 out of the 4 days there
Stayed 3 nights in Jan 2024
Response from -The Ridge Hotel on 7 Feb 2024
Thank you for your stay!

10/10 Excellent

andrew

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Very much a budget hotel. Room is not much bigger than the bed. However, it would be hard to beat the price and location. Hotel is on top of the 2nd avenue subway station.
Stayed 6 nights in Jan 2024
Response from -The Ridge Hotel on 7 Feb 2024
Thank you for your stay!

10/10 Excellent

Carolyn

Liked: Amenities
This was perfect for my short solo trip to NY. Great location, close to so many good places to eat and drink
Stayed 2 nights in Jan 2024
Response from -The Ridge Hotel on 4 Feb 2024
Thank you for staying with us.

10/10 Excellent

Joshua

Stayed 1 night in Jan 2024
Response from The Ridge Team on 20 Mar 2024
Thank you for your stay!

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so nice and helpful! Would highly recommend this place!
Stayed 3 nights in Jan 2024
Response from -The Ridge Hotel on 26 Jan 2024
Thank you for staying with us.

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities
The Ridge Hotel provides an interesting alternative for people looking for a no-frills stay at a cost typically below other properties in the area. By limiting when staff is on-site (based on my experience, only around check-out time, and then primarily to ensure check-outs, clean up and turnover rooms) The Ridge is able to cut costs. The room I stayed in was small, but clean and functional. Furniture was limited, with no desk or chair, just the bed. However, a communal area in the basement was large and provided space to work, eat, watch television and converse with friends. The guest room also included a small refrigerator, microwave and coffee maker, as well as a television. Unfortunately, the TV in my room only received a few channels when I arrived, and later stopped receiving any channels. Since my stay was short and the room was primarily for sleeping and changing clothes, that was not a major issue for me. The bathroom was clean and provided a spacious shower. There is also a rooftop observation deck equipped with small tables and chairs and a nice view of much of the Manhattan skyline that would provide a comfortable atmosphere for conversation and a drink in warmer weather (I was there in January, when the weather was not conducive to spending much time on the observation deck). Because my room was on the first floor at street level, traffic noise was a factor, but I didn't have any trouble getting to sleep or staying asleep in spite of it.
Stayed 1 night in Jan 2024
Response from -The Ridge Hotel on 24 Jan 2024
Thank you for staying with us.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place made it easy for me to get around. The staff were always friendly. I liked having the kitchen facilities, which made my life easier. Only suggestion would be, for long stays, they offer you at least 1 room cleaning for free. Otherwise, I will totally stay there again.
Stayed 9 nights in Jan 2024
Response from -The Ridge Hotel on 24 Jan 2024
Thank you for staying with us.

8/10 Good

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The wrong ways clean and nice and cozy
Stayed 1 night in Jan 2024
Response from -Ridge Hotel on 20 Jan 2024
Thank you for your stay!

10/10 Excellent

Feng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from -The Ridge Hotel on 19 Jan 2024
Thank you for staying with us.

6/10 Okay

Ethan Allen

Liked: Cleanliness, staff & service
The hotel is located in SoHo which is really convenient to access any shops restaurants and to get to the subway. While the facilities were limited to a rooftop and lounge the staff who were on shift were very friendly. The wifi is horrible. They have a system which connects the door systems to the wifi since there are no room keys and just a passcode. This uses alot of the wifi and it’s hard to use it. Free snacks, coffee and water also provided which is a benefit. Overall a nice stay for a few days when visiting NY
Stayed 2 nights in Jan 2024
Response from -The Ridge Hotel on 19 Jan 2024
Thank you for staying with us.

4/10 Poor

Ryan

Disliked: Cleanliness, property conditions & facilities, room comfort
I would suggest avoiding this hotel
We stay at a lot of hotels in Manhattan because of work and this is by far the worst one we’ve stayed in. I also never wrote reviews but felt compelled in this situation. The rooms are tiny, even by NY standards. The bed was super hard and “supported” by a makeshift wood frame. The bathroom was a mess and there was no working temp control. We turned the heat off in the middle of the night and opened the window and it was still 80 degrees in the room by check out time. Definitely would not recommend this hotel to anyone. There are plenty of hotels in this price range that are much better.
Stayed 1 night in Jan 2024
Response from -The Ridge Hotel on 19 Jan 2024
Thank you for staying with us.

6/10 Okay

keri

Disliked: Amenities
Didn’t realize that contactless meant no daily housekeeping or in person staff to help with any issues. Overall, average stay, location is great
Stayed 3 nights in Jan 2024
Response from -The Ridge Hotel on 19 Jan 2024
Thank you for staying with us.

8/10 Good

Jennifer, Stratford

Business traveller
Liked: Cleanliness, property conditions & facilities
room was sufficient for one night. clean and rooftop had a great view. No staff available and check in is contactless. Glad everything went smoothly.
Response from -The Ridge Hotel on 19 Jan 2024
Thank you for staying with us.

4/10 Poor

Stuti

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jan 2024
Response from -The Ridge Hotel on 14 Jan 2024
Thank you for staying with us.

10/10 Excellent

TayasJah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small but comfortable which is typical for New York. It was enough for me since I was mostly out the entire day. It’s also right near the subway and now too far of a from a lot of the attractions in New York. I enjoyed it would come back again.
Stayed 5 nights in Jan 2024
Response from -Ridge Hotel on 12 Jan 2024
Thank you for your stay!

10/10 Excellent

Ladybug

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Ridge Hotel on 13 Jan 2024
Thank you for staying with us.

6/10 Okay

roshi

Liked: Property conditions & facilities
The property is safe with auto lock from the main entrance to the room. All the facility seems like automated and thus it’s usual to seem staffs less in the front desk. It is located in nice place with lots of dining options in walkable distance. The only thing I don’t like is in long stay they don’t come to clean and change towels and we hardly see the staff in front desk it’s difficult to communicate.
Stayed 1 night in Jan 2024
Response from -Ridge Hotel on 12 Jan 2024
Thank you for your stay!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic budget boutique hotel in LES!
This is a budget boutique hotel located in the Lower East Side. The room is small, but perfect for a solo traveler or couple. Everything was incredibly clean, the wifi and thermostat worked well and there are nice views of the city, especially from the seventh floor. Conveniently located by the F train (2nd Ave stop) and pretty much everything you need is close by or in walking distance. The staff person was super friendly and allowed me to check in an hour early, and also let me check out an hour later. I would most certainly stay here again.
Stayed 1 night in Jan 2024
Response from The Ridge Team on 8 Jan 2024
Thank you for staying with us.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time
Stayed 4 nights in Dec 2023
Response from The Ridge Team on 6 Jan 2024
Thank you for staying with us.

6/10 Okay

Terry

Travelled with group
Disliked: Staff & service
You literally will have to take out your own garbage or pay a huge additional fee... substandard
Stayed 1 night in Dec 2023
Response from The Ridge Team on 6 Jan 2024
Thank you for staying with us.

2/10 Terrible

Khalid

Stayed 2 nights in Dec 2023
Response from -The Ridge Hotel on 1 Jan 2024
Thank you for staying with us.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from -Ridge Hotel on 30 Dec 2023
Thank you for your stay!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from -Ridge Hotel on 30 Dec 2023
Thank you for your stay!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but clean room. Good shower. Comfortable bed. Good value. Convenient to subway m
Stayed 6 nights in Dec 2023
Response from -Ridge Hotel on 30 Dec 2023
Thank you for your stay!