In-room safe, desk, laptop workspace, blackout curtains

Reviews of Holiday Inn Express Laguardia Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express Laguardia Airport, an IHG Hotel
113-10 Horace Harding Expressway, Corona, NY

Reviews

7.8

Good

Rating 10 - Excellent. 330 out of 1000 reviews" "
Rating 8 - Good. 406 out of 1000 reviews" "
Rating 6 - Okay. 158 out of 1000 reviews" "
Rating 4 - Poor. 59 out of 1000 reviews" "
Rating 2 - Terrible. 47 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Kelli, Arlington

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude employees, dirty, small room. Name on building not name the same as I booked. Expedia should remove this property.
Stayed 1 night in Jul 2020
Response from Holiday Inn Express LGA Team on 7 Jul 2020
Hello Kelli, If you can please contact the hotel. am unsure of when you stay took place. The Holiday Inn Express LGA has been closed since the COVID 19 pandemic and is still closed. If this stay was prior to April 3, i be happy to make it right for you.

10/10 Excellent

Alli, Detroit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! Clean, great room service, reasonable price, no complaints! Great location near a bus station and a short walk to Mets stadium.
Stayed 3 nights in Oct 2019

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from HIELGA on 16 Mar 2020
So great having you with us. I hope we can hit it out the park on your next trip back! Holiday Inn Express LGA

10/10 Excellent

Larry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed staying here. The staff is very helpful, the shuttle is awesome.
Stayed 3 nights in Feb 2020
Response from HIELGA on 16 Mar 2020
Larry, we loved having you with us, hope to see you soon again. Holiday Inn Express LGA

10/10 Excellent

Edward P

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Holiday Inn Express LGA on 7 Feb 2020
Thank for such the high rating, excited that you had a great stay. Hope to see you again.

10/10 Excellent

Erik

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Holiday Inn Express LGA on 7 Feb 2020
Thank you for the 5 star rating, we’re thrilled that your stay was comfortable and met you expectations.

8/10 Good

LuzM.Conde, Willow Grove, PA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanness. I did not like the reduce amount of parking spots
Stayed 1 night in Jan 2020
Response from Holiday Inn Express LGA Team on 29 Jan 2020
Hello LuzM, Thank you your review we hope that you will come and visit us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from HIE LGA Team on 26 Jan 2020
Thank you for rating your stay, we hope to welcome you back in the near future. Holiday Inn Express LGA Team

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
The bedsheets and the room was clean. Breakfast was good.
Stayed 1 night in Jan 2020
Response from Holiday Inn Express LGA Team on 26 Jan 2020
Thank you for rating your stay, we’re glad that your overall stay was comfortable and clean. please come soon again

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2020
Response from HIE LGA Team on 24 Jan 2020
Thank you for rating your stay! Hope to see you aging!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent! Especially the front desk staff!
Stayed 2 nights in Jan 2020
Response from HIE LGA Team on 24 Jan 2020
Thank you choosing your stay with us. Delighted that u had a great stay!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from HIE LGA Tram on 24 Jan 2020
Thank you rating your stay! Hope to see you again!

8/10 Good

Tia

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from HIE LGA Team on 24 Jan 2020
Thank you for rating your stay! Hope to see you soon again!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from HIE LGA Team on 24 Jan 2020
Thank you for your rating! We hope you’ll return soon.

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
The $20 security fee that is refundable was not explained clearly...im not sure how they will refund it
Stayed 1 night in Jan 2020
Response from HIE LGA TAEAM on 24 Jan 2020
Thank you for your feedback, will use this feedback for future guest detailing the incidental hold. We hope that you will allow us another opportunity

6/10 Okay

Tom/Courtney, San Antonio, TX

Travelled with family
Liked: Cleanliness, staff & service
Staff was excellent and accommodating. Shuttle driver, Ian, was outstanding and instantly available, not just airport service, but local restaurant and shopping drop off. Breakfast was not up to the standards of HIE. Eggs and sausage patties were very overcooked both days; bacon was twisted like a roll with outer parts crisp and inner parts nearly raw. Refrigerated items (yogurt) were warm and questionable. Banana's were as green as the day they were picked. Domestic staff were very nice and welcoming. Good location for lots of NY stuff.
Stayed 2 nights in Jan 2020
Response from HIE LGA Team on 24 Jan 2020
Thank you for your kind positive review. Delighted that Ian and the rest of the staff made your stay comfortable. See you soon

10/10 Excellent

K

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely. Nice and clean, nice view and excellent service
Stayed 1 night in Jan 2020
Response from HIE LGA Team on 24 Jan 2020
Hello K, Delighted that you had a great stay and that the team made it comfortable for you. Hope to see you again!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and professional. The hotel, for the most part, was pretty good. but the parking was an issue. The hotel charged $20 a day but it was always difficult to find something available whenever we got in late. The elevator door had a problem the last 3 days of our stay there and would bang really loud when opening or closing. Since our room was next to the elevator it would wake us up during the night and early morning hours, which was very annoying. The staff was not able to move us to another room as they said they were completely booked.
Stayed 2 nights in Jan 2020
Response from HIE Team on 24 Jan 2020
Am sorry that your stay was not as peaceful with the banging of the elevators We take matters such as this serious. Hope that we can make it right on your return stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not too good , not too bad .
Over all it was a good stay, it is somewhat smallest holiday inn express that I ever stayed in. Front desk staff had some attitude and were not very friendly. Despite paying for parking at facility, it gets tricky to find a spot and I had to request the hotel staff to move some cars and waited for 15-20 min to create a spot for me. Our bed sheets were not clean and had to get them changed. Good things is it is located close to freeway and it’s easy to get in and out of hotel.
Stayed 2 nights in Dec 2019
Response from HIE LGA Team on 24 Jan 2020
Thank you for your kind rating even with the many issues you experienced. We hope that you will allow us another opportunity to make things right. We hope to see you again!

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from HIE LGA Team on 24 Jan 2020
Thank you for rating your stay, delighted that we met your expectations.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The parking is terrible. They have very few spaces on the property and for $20.00 a day to park your own car it really isn't worth it.
Stayed 5 nights in Dec 2019
Response from HIE LGA Team on 24 Jan 2020
Thank you for your feedback, we understand your distractions with parking. Space is limited and we encourage guest who park with us to take advantage of our shuttle service to the subway and mall. We hope that you will allow us another opportunity.

6/10 Okay

rizwana

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Average
Room was updated but lobby and public spaces were in major disrepair.
Stayed 1 night in Dec 2019
Response from HIE LGA Team on 24 Jan 2020
Hi rizwana, Thank you for your review. We are nearing The completion of guest room renovations. We will then move onto completing the final stages in all of our public area. Please come back again to check out the transformation.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was fine. For the last time Orbitz screwed us over in the booking. We needed two doubles as our son was traveling with us. Orbitz didn’t communicate this to the hotel. We tried to get a room with doubles but were told they were fully booked with none available. There were no cots either so our son slept on the floor. Orbitz has done this to us before si this is the LAST booking we make with them.
Stayed 1 night in Dec 2019
Response from HIE LGA Team on 24 Jan 2020
Thank you for your most stay and hope that will come back and visit us again..

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel clean and practilly new. The shutter services is a must
Stayed 3 nights in Dec 2019
Response from HIE LGA Team on 24 Jan 2020
Thank you for your kind review. We glad that your stay was comfortable, clean and convenient. Hope to see you again soon!

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from HIE LGA Team on 24 Jan 2020
Hi Kathryn, Thank you rating your stay, we hope to see you again soon.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from HIE LGA Team on 24 Jan 2020
Thank you for rating your stay! Excited that it met your expectations.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel may be small, the rooms, but it is VERY CLEAN, and the breakfast was really good!!!
Stayed 1 night in Dec 2019
Response from HIE LGA Team on 24 Jan 2020
Thank you for the 5 rating. We are glad that the stay was clean and comfortable. Hope to see you again!

10/10 Excellent

Sangita, Trinidad and Tobago

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From beginning to end was amazing. My family of four stayed there for a total of five nights and it was home away from home. The front desk personnel were very helpful and accommodating. The shuttle service wad on point. The Manager even was excellent. Breakfast was great. Thumps up to Erica and Jasmine and Nigel and thes rest of those awesome people.
Stayed 5 nights in Dec 2019
Response from HIE LGA Team on 24 Jan 2020
Hi Sangita, Excited that the team made your stay so comfortable. We strive to make each stay unique but also the comforts of home. Looking forward to the family returning home.

10/10 Excellent

Al, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable. Great staff. Very recommended if you looking something good, pretty and cheap
Stayed 5 nights in Dec 2019

6/10 Okay

Norma

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
It was a nice short stay. The hotel room was clean, close to the airport, staff were polite, the shuttle service was great too. A little noisy because you are beside the highway but other than that it was a pleasant stay in a safe area. Recommend staying here esp if you're only looking to sleep for a few nights.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone were very nice except the room was small.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just wish the shuttle from the airport had been better advertised. It was very disheartening to learn I had taken two ubers for no reason. It made my overall stay less enjoyable.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The exterior needs to be maintained better...it was very filthy.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room’s are very clean. Is close to everything and the staff are very nice
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Our toilet was clogged when we walked in, but the staff quickly took action and took care of it. Excellent service.
Stayed 1 night in Dec 2019

8/10 Good

Tom, Berwick pa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Charged me for parking Staff was friendly and helpful Shuttle Drivers were exceptional ,went above my expectations
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
I liked the cleanness and the customer service. I didn’t like the maintenance part ... we run into bathroom maintenance issue during our stay ...,
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff good location Room was clean and the breakfast Was very good I will return to the hotel on my next visit to New York City
Stayed 2 nights in Dec 2019

4/10 Poor

AMJAD

Stayed 1 night in Jul 2019

10/10 Excellent

INDIRA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice the people and clean
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

CarolR, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Check-in desk needs updating, and I was leery of the rooms, but was pleasantly surprised how nice and clean our room was.
Stayed 1 night in Nov 2019